Cashier Functions and Cash Handling
AA Round Up
April 25, 2016

By: Connie Lira
AA Round Up
April 25, 2016

CHAIN OF COMMAND

We are dedicated to providing excellent customer service to our customers by striving for options and answers to their financial questions and concerns.
Cashiers will ensure the customer needs are being met by attending training sessions be knowledgeable and to communicate consistent information.
Cashiers
Department

•
Customer Service Satisfaction
• Students and staff
• Balance Inquiry
• Past due and current
• Payments
• In-person, phone, and web
• Deposits
• Departmental deposits
• Refunds/Disbursements
•
Effective May 1, 2016, South
Texas College will be processing all student refunds and disbursements in the form of a paper check.
• Payment Arrangements
• Past due balances
• Payment Options
(current term )
• Installment Plans
• Emergency Loans
• Billing (mail-out & e-bill)
• Statement of Account
• Payment reminders
• Tuition and Fee Estimate
(tool online)
• Prospect/returning students
• Account Billing Issues
• S.P.I.R.I.T. Office assists irate students privately

A Cashier office is available at each of the (6) six STC campuses.
Walk-In
Monday – Friday: 7:45 a.m. to 5 p.m.
Wednesday: 7:45 a.m. to 6 p.m.
Extended hours during peak registration * Campuses below are open once a week.
• Pecan
– 3201 W. Pecan Blvd, McAllen, TX 78501
Student Services Building K1.910
• Pecan Plaza
– 2621 Pecan Blvd, McAllen, TX 78501
• Mid-Valley
– 400 N. Border, Weslaco, TX 78596
Student Services Building F136
• Starr
– 142 FM 3167, Rio Grande City, TX 78582
Student Services Building G1.204A
• Technology
– 3700 W. Military Hwy
McAllen, TX 78504
West Building
Student Services Area Rm 174
Tuesdays: 8:30 a.m. to 4 p.m.
• Nursing Allied Health
– 1101 E. Vermont, McAllen, TX 78501
Rm 1.179
Thursdays: 8:30 a.m. to 4 p.m.

A monthly calendar of the hours of operation is available online.
Cashiers Website http://www.southtexascollege.edu
click: cashiers under services menu  Quick Links  Contact & Hours
The calendar provides:
• Days of operation
• Time of operation for each Cashier office location.
• Office address and building location
• Phone number for each Cashier office

Student Guide
Trifold Pocket Calendar
The Business office distributes publications in effort to explain important student financial due dates, deadlines and guidelines.
Available on the Cashier website: http://www.southtexascollege.edu
click: Cashiers

Updated each semester to reflect the most current information available.
The cashier website is a powerful reference tool that students & staff may utilize 24/7. Answers to frequently asked questions can easily be found at the click of your finger tips.
Cashiers Website http://www.southtexascollege.edu
click: cashiers under services menu  Quick Links  Contact & Hours
The cashier website provides information on:
• Payments & Deadlines
• Installment Plans & Emergency Loans
• Book Allowances & Refunds
• Tuition & Fee Rates
• Hours of Operation & Contact Information
• STC JagMail
• STC JagCard
• Refund Guidelines
• & More

Parking Permits
Request a parking permit through JagNet. Vehicle must be registered online prior to payment or pick-up.
Registration information: Make, Model, Year, Color, License Plate
Cost: $25/permit (valid through Summer)
Payment: Online (recommended), or in-person: Cash only!
Students
Vehicle permits are available for pickup at Cashiers.
Motorcycle permits are issued by the Security Office.
Faculty/Staff
All permits are available for pickup at the Security Office.

Departments that collect payment from fundraisers, events, or sales will need to prepare a deposit form.
To deposit submit the following to Cashiers:
• A completed Departmental Deposit Worksheet
• Funds collected (cash or checks)
A transaction will be processed to credit the department account who held the event.

1.Name of
Department/Organization the deposit is made for.
2.Date when deposit is turned in to cashiers.
3.Enter the FOAP as provided by the Business
Office. Make sure this information is correct.
4.Deposit description ex:
BBQ tickets, tickets sales, fundraiser.
5.Enter the currency turned in to cashiers, bills on top according to denominations, coins in the bottom according to denominations. Include total currency in the bottom.
6.Enter any checks received, include student ID if applicable.
If more space is needed than provide a list and just enter
“see list” and enter the total of checks in the space provided in the bottom.
7.Enter the total of currency plus checks.
8.Enter credit card payments if applicable
9.This should be the total of currency plus checks plus credit cards.
10.Information for the person submitting the deposit.
5
4
1
3
6
2
9
7
1
0
8
Once the deposit is made the cashier will provide the pink copy for your records.

Friendly Reminder!
Requesting a refund?
• Normal check runs are on Thursdays
• Refund requests must be submitted by Tuesday at noon:
• Requests made after the deadline will be issued until the following week.

As of May 2015, South Texas College will be processing all student refunds and disbursements in the form of a paper check..
Refunds automatically default to a paper check which will be mailed to the address on file.
Student may select other refund preferences:
• Direct Deposit (in works for Fall)

Questions, comments and concerns may be emailed to:
Concepcion Lira
(956) 872-2565 clira@southtexascollege.edu