CASHIER DEPARTMENT
Cashier Functions
AA Round Up
October 24, 2013
MEET THE CASHIERS
CASHIER DEPARTMENT
CHAIN OF COMMAND
Cashiers
Permanent: Bertha Villarreal, Cynthia Lopez, Daisy Ybarra, David Gaytan, Erika Garcia,
Norma Luna, Rachel Marr, Tiki Vela, plus two vacant.
Temporary: Nancy Martinez, Rebecca Perez, Rodolfo Madrigal
Call Center: Elizabeth Gomez, Jaqueline Soto, Jessalyn Salinas, Kaleb Guzman, Marisela Munoz,
Patty Munoz, Raquel Cantu, Robin Nguyen, Sonia Lopez
Temporary Offsite Cashiers: Ashley Garza, Jimena Olivarez, Ted Trujillo, Yaneli Garcia,
Yesenia Gutierrez
Temporary Accounting Assistant: Yadira Ramirez
MISSION STATEMENT
We are dedicated to providing excellent
customer service to our customers by striving
for options and answers to their financial
questions and concerns.
Cashiers will ensure the customer needs are
being met by attending training sessions be
knowledgeable and to communicate consistent
information.
Cashiers
Department
Cashier Services
• Customer Service
Satisfaction
• Students and staff
• Balance Inquiry
• Past due and current
• Payments
• In-person, phone, and web
• Deposits
• Departmental deposits
• Refunds/Disbursements
• Student refunds
• Book allowance/ Final
• Payment Arrangements
• Past due balances
• Payment Options (current term)
• Installment Plans
• Emergency Loans
• Billing (mail-out & e-bill)
• Statement of Account
• Payment reminders
• Estimates
• Prospect/returning students
• Account Billing Issues
• S.P.I.R.I.T. Office assists irate
students privately
Cashier Office Locations
A Cashier office is available at each of the (5) five STC
campuses.
Walk-In
Monday – Friday: 7:45 a.m. to 5 p.m.
Wednesday: 7:45 a.m. to 7 p.m.
Extended hours during peak registration
•
* Campuses below are open once a week.
•
– 3700 W. Military Hwy
McAllen, TX 78504
West Building
Student Services Area Rm 174
Pecan
– 3201 W. Pecan Blvd, McAllen, TX
78501 Student Services Building
K1.910
•
•
Tuesday: 8:30 a.m. to 4 p.m.
Mid-Valley
– 400 N. Border, Weslaco, TX 78596
Student Services Building F136
Starr
– 142 FM 3167, Rio Grande City, TX
78582 Student Services Building
G1.204A
Technology
•
Nursing Allied Health
– 1101 E. Vermont, McAllen, TX 78501
Rm 1.179
Thursday: 8:30 a.m. to 4 p.m.
Hours of Operation
A monthly calendar of the hours of operation is available online.
Cashiers Website
http://www.southtexascollege.edu
click: cashiers under services menu Quick Links Contact & Hours
The calendar provides:
• Days of operation
• Time of operation for each Cashier office location.
• Office address and building location
• Phone number for each Cashier office
Due Dates & Deadlines
Student Guide
Trifold Pocket Calendar
The Business office distributes publications in effort to explain
important student financial due dates, deadlines and guidelines.
Available on the Cashier website:
http://www.southtexascollege.edu click: Cashiers
Cashier Website
Updated each semester to reflect the most current information available.
The cashier website is a powerful reference tool that students & staff may
utilize 24/7. Answers to frequently asked questions can easily be found at the
click of your finger tips.
Cashiers Website
http://www.southtexascollege.edu
click: cashiers under services menu Quick Links Contact & Hours
The cashier website provides information on:
•
•
•
•
•
Payments & Deadlines
Installment Plans & Emergency Loans
Book Allowances & Refunds
Tuition & Fee Rates
Hours of Operation & Contact Information
•
•
•
•
STC JagMail
STC JagCard
Refund Guidelines
& More
Cashiers are on Facebook!
The Business office cashier department are on facebook in attempt to
attract audience to visit the cashier website to become familiar with
important due dates and deadlines.
Other Services
Parking Permits
Request a parking permit through JagNet. Vehicle must be
registered online prior to payment or pick-up.
Registration information: Make, Model, Year, Color, License Plate
Cost: $25/permit (valid through Summer)
Payment: Online (recommended), or in-person: Cash only!
Students
Vehicle permits are available
for pickup at Cashiers.
Motorcycle permits are issued
by the Security Office.
Faculty/Staff
All permits are available for
pickup at the Security Office.
Other Services
Cash Handling Training
Cash handling trainings are available for departments that
collect payment. Training in cash handling is important because
cash is one of the colleges most sensitive assets.
The financial manager and the cash collector will become
familiar with the Business Office cash handling procedures and
will be certified to handle cash.
Request a training today!
Contact:
Maria D. Palomo
Email: mdpalomo@southtexascollege.edu
Phone: 956-872-6451
Departmental Deposits
Departments that collect payment from fundraisers,
events, or sales will need to prepare a deposit form.
To deposit submit the following to Cashiers:
• A completed Departmental Deposit Worksheet
• Funds collected (cash or checks)
A transaction will be processed to credit the
department account who held the event.
1.- Name of
Department/Organization the
deposit is made for.
2.- Date when deposit is turn
in to cashiers.
3.- Enter the FOAP as
provided by the Business
Office. Make sure this
information is correct.
4.- Deposit description ex:
BBQ tickets, tickets sales,
fundraiser.
5.- Enter the currency turn in to
cashiers, bills on top according
to denominations, coins in the
bottom according to
denominations. Include total
Currency in the bottom.
6.- Enter any checks received,
include student ID if applicable.
If more space is needed than
provided you can have a list
and just enter see list and
enter the total of checks in the
space provided in the bottom.
7.- Enter the total of currency
plus checks.
8.- Enter credit card payments
if applicable
9.- This should be the total of
currency plus checks plus
credit cards.
10.- Information for the person
submitting the deposit.
2
1
3
4
5
6
7
8
9
1
0
Once the
deposit is
made the
cashier will
provide the
pink copy for
your
records.
Example of a Departmental Deposit Worksheet
Prepare a Departmental Deposit
Practice Activity
• Each table has a scenario
• Work as a team to practice filling out the
Departmental Deposit Worksheet to deposit the funds
raised into your assigned departmental account.
• The table that fills out the form correctly and fastest
will be rewarded.
Refunds
Friendly Reminder!
Requesting a refund?
• Normal check runs are on Thursdays
• Refund requests must be submitted by Wednesday
at noon:
• Requests made after the deadline will be issued
until the following week.
COMING SOON…New STC JagCard!
As of August 1, 2013 and through the Fall Semester,
South Texas College is processing all student refunds
and disbursements in the form of a paper check which
is mailed to the address on file until further notice.
STC may be introducing a new JagCard soon.
• Update your mailing address and phone number