In This Issue
Spring 2016
Dear FAST Professionals:
AVP Update
Facilities Mgmt Update
AC&SS Update
FAST Financials
FAST Statistics
Our Motto is Alive & Well
Facilities Admin Update
EH&S Update
New Hires & Farewells
Campus Safety Update
Poem & FAST Fact
OUA Update
IS&T Update
Fun Page
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3
4
5
6
7
8
9
10
11
12
13
14
We are FAST Professionals and we are getting a lot done.
Thank you! Let me provide a quick snap shot of few items that
I’ve been focusing on. I encourage you to read the entire FAST NEWs to learn
what else is going on within FAST.
The idea of changing how we do things is not a new concept. Whether at home or at work, changes are inevitable. I’m
sure it won’t take you anytime to think of several changes you had to make in the past two weeks. For me, it was getting
use to no hard line phone at home, a new “smart” remote control, and the new location for the vegetable strainer. Getting
to work, I had to take a new route to avoid street construction. At work, I am adjusting to changes in key positions on
campus, building strategic relationships with external stakeholders, and so on.
One big change that affects all of us is the “Budget” for next year. As we enter into the next fiscal year, FAST was
asked to plan a 5% budget cut (approximately $1.5M). Thanks to the efforts of FAST Professionals, we were able to meet
our required budget cut expectations WITHOUT layoffs! Let me point out several factors that helped avoid the layoffs in
FAST: (1) During the past two months, many FAST Professionals spent countless hours on the 2020 Initiative to generate
ideas for cost savings and increased efficiencies. Some of those ideas will be implemented to offset the 5% budget cut
expected from FAST in fiscal year 2017. In particular, a BIG THANK YOU to the IS&T teams whose ideas have been the
major reason the FAST team was able to meet the budget reduction targets WITHOUT layoffs! (2) Vice President
McHenry was able to find us a $300,000 relief. (3) Thanks to the commitment and support from the FAST Leaders, we are
not filling some of the vacant positions, and thus we are able to avoid layoffs! The loss of these positions means we have
less people to do the same amount of work. The challenge for all of us is to rethink how we do things and continue to
improve efficiency and effectiveness to ensure that we exemplify the FAST MOTTO:
We are FAST – Engaged and Customer Focused Professionals Delivering Excellence!
I know we can! And, we must! The budget challenges and the need to reexamine how we do this is a NATIONAL
phenomenon. I write this brief memo following my participation in a three day conversation among thirty national thought
leaders and senior facilities officers. We were tasked with reinventing the facilities organization so that we remain relevant
as an in-house service department and a critical strategic partner in the academic enterprise. Some of the notable
participants included senior leaders of J.W. Marriot, American Council on Education, and the Society for College and
University Planning. The report from our work will be published later this year, but let me share a few ideas I walked away
with. In order for us to be a relevant and valued partner on our campus, we have to put in processes that ensures our
customers have great experiences. Specifically, our customers must be assured that we know and care about their issues and
concerns. We must gain their confidence by mastering the ability to balance all that we have on our plates AND be even
more attentive to the direct and indirect customer feedback.
Sounds tough to do? Sure. It might not be the easiest thing to do, but we can, and we must! From where I stand, I do
not see other options. We have to do things “better and faster” because we have less to work with, and we cannot
compromise on delivering excellence. The thing is, to deliver excellence with less resources will take the very best effort
from every FAST Professional. Given the situation, I believe the FAST Leaders have given their best effort to protect
FAST jobs and resources. As we close out this fiscal year, and prepare for the next, I count on your full support to help us
be “Engaged and Customer Focused Professionals Delivering Excellence!”
Respectfully,
Joseph
Budget cuts; efficiency studies; cost reduction studies; increased revenue opportunities, we are fully engaged
and ready to handle it. The Facilities team dissected our processes and expenses and have identified several
measures to improve our efficiency and reduce costs while increasing revenue.
I want to thank all the team members that have worked hard and represented our team well. What we do is no
longer a total mystery.
We are in the process of getting all approved action implemented. We will have a team meeting to discuss all
the approved strategies and the impact on the team if any.
We are combat ready and fully engaged to do what is best for CSU and for the team. The 2020 experience was
very positive despite its flaws and I am proud of the team’s efforts and how well they represented our team.
Key participants from FM team that deserve a shout out are:

Mark Cunningham

Rajiv Chokshi

Mike Nagel

Tim Square

Brandon Dugan

James Johnson

Karen Walker

Chris Barrow
2
Hello happy FAST Newsletter readers. The more observant readers will have noticed that there was no
article from AC&SS in the last issue of the FAST newsletter. AC&SS was just a little too busy (Understatement) to
entertain anything other than the normal day to day job responsibilities while keeping pace with the demands of
being involved in EVERY project on campus. This included constant contact with the project managers and the
affected CSU departments. Nearly every project involved camera removals, relocations & system programming;
Fire detection and suppression system modifications, system programming & site visits by the State Fire Marshal;
Locks: Cores; pulled, re-pinned, reinstalled and Keys; ascertained, cut, stamped, distributed & database
programming; Electronic Access equipment and hardware installation or modification & system programming,
scheduling and programming for the new cardholders and the relocated cardholders. Plus we completed the
Rekeying of the Health Science, Administration Center and P.E. buildings AND participating in and preparing (on
time and on schedule) the 2020 Initiative for the Campus Safety Division comprised of AC&SS, EHS, and the
entire Police Department. In addition, I took two weeks off to move my wife and I to our rehabbed, reworked and
remodeled house in Concord. What a talented and dedicated department of “Self-managed Professionals” I have!
This leads me to the heart of this article. Throughout your professional life, you cannot deny the
importance of your coworkers and colleagues. They can prove to be useful at many levels. In the workplace, you
cannot simply ignore the ones you are working with. I emphasize “with”. My philosophy is that my staff works
with me, not for me. In fact it is because of the help from your good coworkers that your workplace can become a
calm place for you. If you have supportive colleagues, you are lucky to have them in your department. Teamwork
is essential for success. Your individual career will go nowhere if you are unable to work together with your coworkers. There are times when you have to be dependent on your colleagues and good colleagues are always ready
to provide support. If you have gone through a situation where your colleagues provided you support, then it is
time that you express your gratitude. An effective way to bond with everyone in the department is to thank
someone when they go out of their way to help you. Simply saying thank you is not going to be enough. You will
have to appreciate or recognize them so that they can tell that you are truly thankful. Think of an inspirational
message that conveys gratitude without sounding cheesy. Write it on a post-it, share it on Pinterest, post it on their
Facebook, text it or use it in a short speech at the next departmental meeting. Do whatever it takes to properly
acknowledge it when people support you. I can guarantee they will remember your gesture for a long time. Your
words might do even more than just acknowledge the person. They could even become just the kind of motivation
your colleagues need to take your team to the next level. Good colleagues are those who are easy to approach and
difficult to blame. I am reasonably certain that someone has helped you out in the past day or two and because of
the time crunch you didn’t say THANK YOU. So when you put this newsletter down, go find them and tell them
thanks. Then make the effort to recognize them properly.
At this time I would like to thank my staff for all the hard work and professionalism they provide this
university every day. THANK YOU Angelia DeLuca! THANK YOU Anthony NeCastro! THANK YOU Carlos
Lopez! THANK YOU Dave Reinhardt! THANK YOU Pat O’Malley (glad you are feeling better)!! THANK YOU
Patrick Westropp! THANK YOU Todd Tucker! THANK YOU to our Students-Haley Bissell, Chris Grzelewski,
Julian Ma, and Richard Cook! Thanks for taking the time to read this article. Now go find that person….
3
The FAST Accounting welcomes two new members to our department; Randy Bowling and Dawn
Ashby. Randy was the student assistant for Capital Planning. Dawn Ashby comes to us from Lake County
with great customer service experience. Please stop by and welcome them to CSU. I would like to take this
time to thank my staff which includes Geneen Abdelkarim, Samantha Sayers, Jeremy Johnston and our
student Chris Abraham. They play a crucial role in keeping up with the daily demands of our facilities
staff , CSU faculty, staff and students (17,300 students and 2,300 employees). Their quiet but diligent
efforts to provide the ‘Excellent’ service that many of us take for granted needs to be recognized. Geneen
and Samantha have moved on to better opportunities in their career and we wish them well. I would like
to thank Jeremy Johnston and Chris Abraham for holding the fort down while we were short staffed and
continuing to be positive and helpful to our customers. Thanks again team for your 'Great Work'.
Facilities & Safety Financial Update
As of April 8, 2016
Departments
Budget
Encumbered
Facilities & Safety Admin
$ 1,117,408
$
Custodial Services
Building Maintenance
Building Operations
Care of Grounds
Electrical Maintenance
Utility Operations
$ 3,960,782
$ 1,381,786
$ 2,087,834
$ 739,091
$ 864,443
$ 174,984
Facilities Management
Oper Motor Vehicles
Mailing
Receiving
Total Facilities Management
234,494
Actual
(Over) Under
Budget
745,634
$
(61,612)
$
198,893
$ 1,145,059
$ 352,433
$ 532,877
$ 245,221
$ 256,775
$
73,549
$ 3,116,656
$ 1,267,848
$ 1,472,468
$ 588,039
$ 694,988
$ 112,814
$
$
$
$
$
$
(292,061)
(241,585)
(70,187)
(128,447)
(196,796)
(568)
$
$
$
$
$
$
(8,872)
3,090
152,676
34,278
109,476
(10,811)
$ 382,353
$
36,693
$ 265,347
$ 108,471
$ 10,001,784
$
78,598
$ 174,763
$
64,371
$
18,601
$ 2,942,247
$ 321,369
$ 287,642
$ 179,191
$
79,403
$ 8,120,418
$
$
(431,121)
$
$
(76)
$ (1,360,842)
$
$
$
$
$
(17,613)
5,409
21,786
10,543
299,962
Capital Planning
$ 1,181,210
$
$
818,918
$
(112,142)
$
15,736
Environmental Heath & Safety
Access Control & Security
University Police
Total Security & Safety
$ 460,189
$ 953,141
$ 3,711,587
$ 5,124,917
$ 108,826
$ 284,755
$ 958,294
$ 1,351,875
$ 338,531
$ 765,204
$ 2,863,048
$ 3,966,783
$
$
$
$
(97,516)
(166,521)
(264,037)
$
$
$
$
12,832
698
56,766
70,296
Grand Total
$ 17,425,319
$ 4,987,313
$ 13,651,752
$ (1,798,634)
$
584,887
458,698
$
Sales/Income
(YTD)
WORK ORDERS
2016
2015
2014
2013 2012
Number of Work Orders
21240
25626
26860
24654 23658
Number of Closed Work Orders
19755
25600
26860
24654 23658
Number of Open Work Orders
1485
26
0
0
0
324
298 **
N/A
N/A
N/A
4
0 ††
N/A
N/A
N/A
127
36 ††
N/A
N/A
N/A
Work Orders with Customer Follow Ups/Complaints
Work Orders with Billing/Other Issues Open
Work Orders with Billiing/Other Issues Resolved
Work Orders Corrected By Finance
2138
N/A
N/A
N/A
N/A
Number of Projects
893
1269
1163
1073
927
Number of Closed Projects
637
1190
1162
1073
927
Number of Non-Continuous Open Projects
179
36
1
0
0
Number of Continuous Open Projects
77
43
0
0
0
Projects with Customer Follow Ups/Complaints
89
98 **
N/A
N/A
N/A
PROJECTS
REQUESTS
Number of Requests
6851
8449
9094
5739
2632
Number of Accepted Requests
6688
8210
7398
3494
2586
Number of Rejected Requests
159
239
1696
2245
46
Number of Requests Pending
4
0
0
0
0
** Began tracking on Sept 18, 2014
†† Began tracking on April 15, 2015
We Are FAST! Engaged and Customer Focused Professionals
Delivering Excellence. Sometimes it’s easy to forget what that looks
like. Take a walk down memory lane at FAST Professionals being
great examples of our motto daily. Photos are from the CSU Open
House held April 2nd and the CANstruction competition on April
7th. Plus there are some random pictures I’ve taken along the way
during this fiscal year.
Facilities Administration is charged with the
responsibility of overseeing the leasing activity
of properties not owned directly by the
university. One of these properties is the
Middough Building located at 1901 East 13th
Street in the heart of Playhouse Square.
Originally known as the Dodge building, as it
once housed a car dealership, this building
was purchased by Playhouse Square and
refurbished utilizing historical tax credits.
Cleveland State began leasing the entire
building in 2011 and it is now home to the
university arts campus, housing the art and
dance departments. CSU occupies 120,000
square feet of the five story building for use as classrooms, rehearsal space, art studios, offices, meeting
rooms, and production shops for sets and costumes. The remaining space in the building is subleased to
the Cleveland Playhouse and Middough Inc., the former owner of the building. This facility provides a
truly unique education opportunity given its close proximity to the world class Playhouse Square theater
facilities. Theater and arts students get to rub elbows with professional actors and directors working at the
Cleveland Playhouse facilities and studios in the same complex, and who perform their craft at the multiple
Allen professional theaters right next door. Another neighbor is Ideastream, the consortium of public
television, NPR, and fine arts stations.
If you have not had the opportunity to visit the Middough Arts campus, it is definitely worth seeing!
You can easily get there by taking the free trolley or walking to East 13 th Street and walking a short block
north to the building.
In Other News
I would like to take this opportunity to thank two former employees of FAST Accounting who left us
in the past quarter, for their hard work and service to CSU. Geneen Abdelkarim moved over to the
campus police department and Samantha Sayers left to join the City of Lakewood. We wish you both all
the best! I also want to give a “shout out” to Alice Filinovich, Jeremey Johnston, and our temporary
employee Joyce McKenna, for the outstanding job that they did keeping the coordination center and
department humming along as usual while we searched for replacements for Geneen and Samantha.
Thanks for all of your hard work and efforts!
Dear colleagues on February 9, 2016 Bob
Grindley, the Director of the Office of
Environmental Health and Safety passed
away after a lengthy battle with cancer. Bob
will be so truly missed by his EHS team and
many colleagues. His hard work and
dedication to Environmental Health and
Safety here on our campus will always be
remembered. Bob served on various
Safety committees during his almost 5
years as Director of EHS. Our thoughts
and prayers go out to his family. He is
survived by his two children Matt and
Early reporting of hazardous conditions can reduce the risk of Sarah.
injuries and near misses. Often, an injury or near-miss is the result
of several factors. For example, an employee slips on a wet floor
when they are rushing because they are late. Because they are
rushing, they didn’t see the water on the floor. If we get an early
report of the wet floor and quickly correct it, the injury can be
prevented. Also, if we always walk at a brisk, but safe pace and be
observant, we can prevent similar injuries. What can you do?
Be observant and call Ext. 2500 for typical issues and EHS
(Ext 5388) for issues that require immediate attention.
 Be vigilant about early reporting – you may prevent a team
member from serious injury. Watch out for team members. If
someone forgets their personal protection equipment (PPE)
– remind them and let them know their safety is important to
you. We all want to go home in the same condition we arrived.
 Report injuries immediately so appropriate first aid or medical
treatment is received quickly. Document the incident to ensure
the injury claim is accepted by the Bureau of Worker’s Ride on…..Bob ride on!!!
Compensation (BWC). Early injury reporting typically reduces
the amount of lost time and appropriate care can reduce the
amount of pain and suffering.
“Goodbyes make

Safety is everyone’s job and it takes all of us being committed to
creating a safe and healthy work environment every day.






you think.
They make you realize what
you’ve had, what you lost and
what you took for granted. So
appreciate what you have before
it becomes that you had”
8
9
Another
Story
Headline
The CSU Police Department
provides safety escorts to and
from any location on or near
campus 24 hours a day, 7 days
a week.
Place your stories in order of their
importance. For example, your
most important story should be at
the top of the page. Less important
stories, or stories that may appeal
to a smaller portion of your audience should be lower down on the
page.
Safety escorts are given by
Police Officers and Security
Officers. Student Community
Service Officers (CSO's),
wearing orange shirts or
jackets, assist with safety
escorts. CSO's also provide
bicycle patrols, building
monitoring, and regular
patrols of the campus,
buildings and inner link
walkways.
Don't walk alone - use the
Safety Escorts! Call 687.2020
to request an escort.
Submitted By: Gary Lewis
Use paragraphs often. A wall of
white text makes it hard for the
reader to skim a story and find a
way to quickly drop in and out of
your content. White space gives
the user an opening into your information. Don’t be afraid to leave
spaces open.
Photo Credit: Cory Shaffer, cleveland.com
The Cleveland State University Police Department (CSUPD) continues
to work towards developing methods geared towards promoting campus
safety and increasing services to our community.
For example, CSUPD will undergo a three-day, on site evaluation to
ensure compliance with the Commission on Accreditation for Law
Enforcement Agencies’ (CALEA) accreditation standards. A team of
CALEA assessors will conduct an on-site assessment at CSUPD from
April 18 – 20, 2016. This assessment includes a dedicated public call-in
session, and in-person hearing. In an attempt to obtain accredited status,
CSUPD must comply with 189 applicable professional standards. While on
site, the assessors will review agency policies and practices, interview
personnel, and observe operations.
The CSU Police Auxiliary pilot program is underway. It features 11
criminal justice students who have an interest in law enforcement have
been trained in security, dispatching and law enforcement related functions
and are acting alongside CSU personnel. Plans are underway to strengthen
this initiative for the 2016-2017 fall semesters.
Additionally, as part of the preparation for the upcoming 2016 Republican National Convention (RNC),
the Ohio State Highway Patrol and Ohio Department of Public Safety donated 50 portable radios to the
Cleveland State University Police Department. The department received the radios during a presentation at
the Cleveland State University Police Department. The fifty radios, which had previously been used by
troopers of the Ohio State Highway Patrol were transferred to the department rather than sending them to
state salvage. Clear, effective and reliable communications is critical to a law enforcement agencies’ ability
to respond to incidents and emergency situations. The radios were provided to assist the department in
upgrading their communication capabilities. The Ohio Department of Public Safety, Director John Born,
Colonel Paul Pride, Patrol Superintendent, CSU representatives from both FAST and senior leadership
were all hand for the proactive safety event. This inter-agency cooperation and partnerships are critical to
improving the services provided by Ohio law enforcement.
The Starfish Poem
Unknown Author
Once upon a time there was a wise man
who used to go to the ocean to do his writing.
He had a habit of walking on the beach
before he began his work.
One day he was walking along the shore.
As he looked down the beach, he saw a human
figure moving like a dancer.
He smiled to himself to think
of someone who would dance to the day.
So he began to walk faster to catch up.
As he got closer, he saw
that it was a young man
and the young man wasn't dancing,
but instead he was reaching down to the shore,
picking up something
and very gently throwing it into the ocean.
As he got closer he called out,
"Good morning! What are you doing?"
The young man paused, looked up and replied,
"Throwing starfish in the ocean."
"I guess I should have asked,
why are you throwing starfish in the ocean?"
"The sun is up and the tide is going out.
And if I don't throw them in they'll die."
"But, young man, don't you realize that
there are miles and miles of beach and starfish all along it.
You can't possibly make a difference!"
The young man listened politely.
Then bent down, picked up another starfish
and threw it into the sea, past the breaking waves and said"It made a difference for that one."
Created in 1997, the seal features
four symbols: buckeye leaves
representing Ohio; the Greek
letter alpha and the infinity
symbol, which represent the
foundation of knowledge and
unlimited potential; and a quill
pen, open book, and gear, which
represent CSU’s three original
colleges (Business, Arts &
Sciences, and Engineering). The
seal’s nine pillars stand for the
nine members of board of
trustees, and includes CSU’s
founding year.
What’s new with the Office of the University Architect? Several new and exciting projects, that’s what.
First, a big SHOUT OUT to Maryanne Stone for leading the department’s 2020 Initiative. This proved
to be a herculean task, involving multiple stakeholders and numerous meetings. But the process appears to
have paid off, as a number of our final ideas were approved to proceed In addition to many other tasks,
Maryanne is finishing the Go Baby Go project on the first floor of the IM Building. This tenant
improvement project was funded by a federal grant to help young children with mobility issues.
And while you’re at it, I encourage you to check out the recently completed CSU Tennis Pavilion, managed
by Jack Baumann. This domed structure houses 6 tennis courts, restrooms and lockers for the CSU
Tennis Team. The dedication was held on April 21st.
The New Engineering Building (aka Fenn Hall Addition), a 42 million dollar project that will replace
Chester Hall with a state-of-the-art teaching and research facility for the Washkewicz College of
Engineering is full speed ahead. Chester Hall is anticipated to be demolished in June 2016 after a month
of abatement work. If everything stays on track, the new addition, managed by Jack Baumann, will be
ready by December 2017.
And speaking of Chester Hall, Dwayne is on the final leg of moving multiple departments from Chester
Hall into several different buildings on campus (Rhodes Tower, Main Classroom, Science Research and the
Union Building). This project not only involved the relocation of CLASS faculty and students from
Chester, but also a number of secondary and tertiary moves. Dwayne is also overseeing the replacement of
the low roof on the west side of Fenn Hall. The work will start in July and is anticipated to be done this
fall.
Additionally, Dwayne is restarting the SI Engaged Learning project, a $6.5M capital project funded by
the State to renovate Physics and Biology teaching laboratories in the Science Building. He is working with
AECOM/URS (architects and engineers) as well as Turner Construction (CM at Risk contractors). This
project is slated to be completed by Dec. 2017.
Construction is well underway for the $4 million Classroom Renovations. The general contractor is
RFC Company from Strongsville, Ohio. Melanie Boyd is managing this work with the help of Bill
Roediger, our consultant inspector. This project involves the renovation of 14 classrooms on the third and
fourth floors of the Main Classroom Building over two phases, as well as two new student lounges and
upgrades to the large second floor lecture halls. The last of these renovations are slated to be done by
December 2016.
In addition to several large deferred maintenance projects, Tania Anochin is finishing the design
documents for three separate projects in the Law Building and the Law Library Building. In conjunction
with Bostwick Design Group, Tania is overseeing the renovation of the Law Library Learning Commons
area, converting Classroom 237 into a new Faculty Lounge / Presentation Space and undertaking curtain
wall repairs on the western edge of the Student Lounge. These projects will shortly go out to bid and are
anticipated to be completed before the start of the fall semester.
So stay tuned for more great things to come as we move into the summer months.
Submitted by:
Bill Wilson
Exciting news! The new Microsoft Surface Pro 4’s are here as well as
the new larger Surface Book. IS&T was able to create an educational
bundle for these units which includes the cover/keyboard (a $100 option
Did you know!
in the past) and a 3-year maintenance contract. Accidental damage
The IS&T Department has protection is optional for these units but highly recommended.
seven installed 65” VISIX
IS&T is providing three levels of the Surface 4 machines, an entry,
display monitors in its
advanced
and research level consistent with all of our other product
General Computer labs
offerings.
They
have an Intel M3, I5 and I7 processor, RAM that ranges
across campus. These units;
can display a series of custom from 4GB, 8GB and 16GM, and Solid State Drives that range from
-designed screens relaying 128GB, 256 GB, and 512 GB. All have 12.3 inch screens. They will be
t i m e l y a n d r e l e v a n t imaged with Windows 10 as this is the only OS they support. This version
information to the users of of Windows has not yet been approved for support by our major software
the labs, including hours of vendors.
operation, reminders of
The Surface Book has a 13.5 inch screen, and comes in a entry,
best practices for students
advanced
and research level as well. The Surface Book has in Intel i5, or
using the labs, special
software and hardware i7 processor, ranges from 8 GB to 16GB of RAM and is shipped with 128,
opportunities for students, 256 and 512 Solid State Drives. The Surface line is truly a line that can
and real-time displays such as serve as a tablet, laptop or desktop computer. An optional docking unit
local time and weather, and would allow you to connect this to your office Monitor, Mouse and
CNN news ticker scrolls Keyboard with ease. Imagine having one and only one computer that can
across the bottom of the serve as all three form factors.
displays. Emergency
How do I order one of these, you ask? Simple, log into
messages can also quickly be
generated and displayed if easy.csuohio.edu, click on Service Catalog on the left hand menu, and click
on the box on the right titled “Computers”. You can check all pricing at
needed.
this site, and even place your order. Or, you can send an email to
The display messages are help.desk@csuohio.edu with the details of your order and an account
created and managed by Lab number. Microsoft has discontinued to sell Surface Pro 3’s.
M a n a g e m e nt . M e s s a g e
displays can be broadcast to
one, all, or any combination
of units as desired. Because
the messages are created
remotely, it is possible to
create and display messages
from on or off campus. We
are continually trying to
provide better service to the
university.
FAST News
1802 E.25th St. PS325
Cleveland, OH 44114
Phone: (216) 687-2500
Fax: (216) 687-9346
E-Mail: fastrequest@csuohio.edu