Queensborough Community College
Non-teaching Department
DEPARTMENT: Continuing Education and Workforce Development
July 2013
2012-2013 YEAR
MISSION
The Queensborough Community College’s office of Continuing Education and Workforce
Development will be an educational resource to the community, providing accessible and quality
programming for students seeking to enrich their personal lives, advance their academic skills,
or develop their professional careers.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Programming provided on campus, off site in the community and on‐line. Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes. Provide workforce and pre‐college grant funded programs at low cost to the student Development of new certificate program curriculum in line with agency or state certification standards Increase enrollment in CUNYStart and CLIP Yes. Yes. Increase opportunities to earn High School Equivalencies by expanding offerings Increase pre‐college grant programs Yes Provide Accessible Programming Raise Academic Quality Increase Pre‐college programming opportunities B.
Yes. Yes. DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
Type of Activity and Topic
Organized,
Presented, or
Both
Date
Number
Attending
Continuing Education Open House
Both
September 8, 2012
123
CUNY ACE Council – QCC Presentation
on Rosetta Stone as a Tool w/RS
CEANY Conference
Organized and
Presented
June 18, 2013
37
Presented
Nov. 8,9
101
Nov 15 & April 4
16, 22
re
Perkins Local Advisory Council Bi-annual Organized and
Presented
Meetings
Queensborough Community College
Non-teaching Department
Presented
Multi-state Consortium Council
July 2013
July 17, Sept 22
15, 10
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Jacqueline
Montgomery
Denise Ward
Jeff Chen
Jeff Chen
Achievement type (from
menu)
Service as CEANY
Board Member
Grant awarded
Perkins Grant funding
awarded
WDI Grant Awarded
Citation
Semester
Committees on Marketing and
Enrollments
For full
year
21st CCLC Round 6 ($2.1M),
NYSED
Workforce and Job
Development ($82K)
For Hemodialysis Curriculum
($18K)
For 3 years
For 1 year
For 1 year
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2012-2013
Type (from menu)
Personnel Change
Description of
Change
Added
personnel
Reason for
Date/Semester
Change
To service new Fall and Spring
grants and
expansion of
both CLIP and
CUNY Start
Evaluation of
Change*
Changes and
additions
Successful
Queensborough Community College
Service Change
Program Changes
Non-teaching Department
COA resigned
and was not
replaced
Resignation
for personal
reasons; non
replacement
for financial
reasons
Fall
Added Job
Developer and
Career
Counselor
services for
tuition based
OT programs
Added
Certificate
Programs
Increase Job
placement
opportunities
and successes
Summer, Fall
and Spring
Expand Allied
Healthcare and
Construction
industry
offerings
Spring
July 2013
Struggling without
an administrative
assistant but it
supported
reclassification of
another employee
financially.
Successful. Tied
into the Perkins
grant, CE met all
our outcome
deliverables.
NA
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2012-2013
Key Performance
Indicator*
Programming provided on campus, off site in the community and on‐line.
Target outcome(s) for
Key Performance
Indicator**
Add 4 new programs
offsite and on-line
Actual
outcome(s)
Recommended
action plan
Added the k‐5 After‐School Academy in a church in Douglas Manor, Queens; added additional programming Expand offsite
programming at
Flushing and in
DOE schools/sites
Recommended
status of Core
Activity and KPI
(see menu)
Completed and
Continuing
Queensborough Community College
Provide workforce and pre‐college grant funded programs at low cost to the student
Continue to year two
with
CUNYCareerPATH
and 3rd year of 21st
CCLC.
Development of new certificate program curriculum in line with agency or state certification standards
Develop two new
workforce certificate
programs with agency
or state certification
standards and approval
Increase enrollment in CUNYStart and CLIP
Increase enrollment in
CS by 50% and in
CLIP by 10%
Increase opportunities to earn High School Equivalency by expanding offerings
Offered Pre‐Ged and GED at alternate cite.
Increase pre‐
college grant programs
Research and submit
RFP for Round 6 of
21st CCLC.
Non-teaching Department
in the Flushing site and added programming at high schools and on‐line.
Provided one large pre‐
college (NYSED‐ 21stcclc) and One large DOL Workforce program (CUNY CareerPATH)
Write for and be
awarded
21stCCLC Round
6. Continue with
final year of
CUNY
CareerPATH and
Perkins Funding;
Write for CUNY
2020
Continue writing
Received Certification by curriculum for
state or agency workforce
in Home Health certified programs
Aide, OSHA 10 & 30 hour, Patient Care Technician, and Massage Therapy as CEU Provider
Maintain CS
Doubled targets and add
enrollment in CUNYStart and CLIP classes by
adding a third late
added 25 afternoon class
students to CLIP
Offered Pre‐
Ged and GED at the Flushing site.
Wrote for and was awarded Round 6 of the 21st CCLC grant serving both high and middle school students
Educate
community on
new NY State
TASC (McGraw
Hill) exam and
provider. Change
curriculum to be
effective 1/1/2014
July 2013
Completed and
Continuing
Complete and
continuing
Completed and
continuing
Completed and
continuing
Completed
Queensborough Community College
Non-teaching Department
July 2013
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Grant
Research and
Development
Awarded one new
grant
Awarded one
Write for
workforce
CUNY2020;
development grant Perkins; WDI;
Expand Precollege
programming
Lead ECI Project
for QCC; assume
lead for College
Now, Project
Prize/Liberty
Partnerships and
Career Clusters
Expand
Workforce and
Professional
Development
Programs
Add certificate
programs in
workforce
development
70 entering
freshman are
enrolled in ECI by
6/30/2014;
leverage services
for middle and
high school
students across
grants/programs
Add and
successfully
launch one new
workforce
certificate
program
Manage
Revenue
Streams
Increase FTE
Income
Divisional
Head
Approval
(Date)
Increase FTE
Income by 4%
over prior year
Write a project plan
with stated
deliverables and
dates;
Meet with
Department Chairs
and
Community/Industry
Leaders to define
need and develop
programs
Add remedial
programming at
Flushing Center and
on campus
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.