Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
DEPARTMENT: Pre-College, Continuing Education, and Workforce
Development
MISSION
The Queensborough Community College’s office of Pre-College, Continuing Education, and
Workforce Development will be an educational resource to the community, providing accessible
and quality programming for students seeking to enrich their personal lives, advance their
academic skills, or develop their professional careers.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
Write two Grant and/or Contract Proposals
Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes
Expand Pre-college
programming
Assume lead for College Now and Career Clusters
Yes
Expand Workforce and
Professional
Development Programs
Add certificate program in workforce development
Yes
Manage Revenue
Streams
Increase FTE Income
Yes
Grant Research And
Development
B.
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations or both
3. the date (select from the calendar drop-down; if you do not know the exact date, use
the first day of the month when it occurred)
4. the number attending the event
Queensborough Community College
Type of Activity and Topic
Non-teaching Department
2013-2014 Academic Year
Organized, Presented, or
Both
Date
Early College Initiative (BTECH) Open
House and Information Sessions: Denise
Ward presented and organized
Both
Mar 15,
19 & 20
Perkins Local Advisory Council bi-annual
meetings: Jeff Chen and Denise Ward
Organized and presented
Both
Nov 21
and
April 24
32
CEANY Conference: Jacqueline
Montgomery organized and presented
Both
Nov 7,8
108
Continuing Education Open House: All
Staff and Program Coordinators/Managers
Both
Sept 10
72
Both
Mar 27 16
and 6/26 tbd
Both
Nov 15
And
April 11
CUNY CareerPATH Employer Advisory
Meeting: Judith Richburg organized and
presented with members of the team
21st CCLC Employer Advisory Meeting:
Sherri Anne Simmons organized and the
team presented
Number
Attending
376
24
30
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Denise Ward
Achievement type (from
menu)
Guest Speaker
Denise Ward
Service to College
Jeff Chen
Grant (Workforce
Development
Initiative/CUNY)
Perkins Grant
Jeff Chen
Citation
Semester
Mid Career Strategies
5th Avenue Presbyterrean
Healthcare Symposium
Spring
Hemodialysis Technician
Implementation
Fall/Spring
Career Counseling and Job
Fall/Spring
Spring
Queensborough Community College
Non-teaching Department
Jeff Chen/Denise
Ward
Grant Subcontract –
Martin Van Buren HS
SIG Grant
Florence Tse
Service to College and
Community
Contract with NYCSBS
Jeff Chen
Denise Ward
Jacqueline
Montgomery
Denise Ward
College Lead and Blog
Service to College
Honoree/Award
2013-2014 Academic Year
Development
College courses in Business and
Engineering Technology and
CE Allied Healthcare
Certifications in Patient Care
Technicians and EMT
Asian Cultural Festival
Fall/Spring
Spring
Home Health Aide and Certified Fall/Spring
Medical Assistants
BTECH
Spring
CEANY Board Member
Fall/Spring
Top Woman in Business
(Queens Courier)
Spring
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Description of
Change
Reason for
Change
Date/Semester
Evaluation of
Change*
Queensborough Community College
Organizational
Change
Program Addition
Program Additions
Program Expansion
Facilities
Facilities
Non-teaching Department
2013-2014 Academic Year
Assumed
responsibility
for College
Now, College
Focus, Getting
Ready for
College, Career
Clusters
Design and
development of
BTECH
Consolidate
most campus
pre-college
programs
under CE
Fall
Unremarkable
except for space
requirements
Establish new
early college
initiative and
gear up for fall
2014 start
Spring
Hemodialysis
Technician;
Home Health
Aide; Certified
Medical
Assistant;
Patient Care
Technician
CUNY Start
enrollment to
150 students;
CLIP added 2
additional
midday
sections
A302 deleted
W114 added
All industry
Fall/Spring
certified and in
demand
careers
Daily demand of
time setting up
Steering
Committees and
four
subcommittees;
recruiting;
curriculum
development and
marketing and
media plans
Complex
certification
processes
To meet
demand of
triple
remediation
need students
and ESL
students
To meet
college needs
Fall/Spring
Successful
outcomes in both
programs
Winter/Spring
College Now
plus 3
programs and
Career Clusters
move from
Library to
W114
To meet
college need
and provide
needed seating
for program
administrators
Spring
Delay in
preparation of
W114 caused
program delays
Delayed move but
new facilities are
working very well.
Queensborough Community College
Personnel Change
Personnel Change
Non-teaching Department
Reclassification CE Assistant
Director
(HEAssoc) to
Director
(HEO)
Added: Two
CUNY Start
Advisors; CLIP
Admin Asst;
CE Job
Developer and
Career
Counselor;
CUNY
CareerPATH
(TAACCCT 1)
Job Developer;
Counselor;
Data Input
Clerk; CE PT
Marketing N/t
Adj.; 21st
CCLC Parent
Coordinator
and Peer
Mentors; POE
P/T Customer
Service
Summer
2013-2014 Academic Year
Successful
All new staff are
working out .
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Write two Grant
and/or Contract
Proposals
One grant or contract
awarded
Assume
responsibility for
QCC Pre-College
Programs
Assume lead for
College Now and
Career Clusters
programs.
Actual
outcome(s)
Wrote for 3
grants (WDI,
Perkins and
CUNY 2020
and 2 contract
proposals.
Awarded two
grants (WDI
and Perkins)
and two
contracts NYCSBS and
Martin Van
Buren SIG
contracts.
Also awarded
the 21st CCLC
Round 6 grant
in 2013.
Assumed lead
for College
Now, Career
Clusters,
College Focus,
Getting Ready
for College, At
Home in
College and
Project
Prize/Liberty
Partnerships.
Also became
campus lead
for the new
Early College
Initiative
(BTECH)
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
None
Completed
None
Completed
Queensborough Community College
Non-teaching Department
Certificate
program
development in
workforce area
Add one new
workforce certificate
program
Increase FTE
Income
Increase FTE Income
by 4% over prior year
Added three
new certificate
programs:
Hemodialysis
Technician,
Certified
Medical
Assistant and
Patient Care
Technician
Increased FTE
Income by 3%
over 2012
2013-2014 Academic Year
None
Completed
Modified KPI
Modified* KPI
reduced to 3%
increase
(*Final numbers
will not be in until
the summer but
projected to
complete)
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over
time, assessments should be rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
QCC Pre-College
Program
Assessment
Grant/Contract
Research and
Development
Key
Performance
Indicator
(New Year)
Strategic Plan
and Analytics
New contract
or grant
Target Outcome(s)*
Develop a Strategic Plan
to define program
components and overlap
analyzing the following
components:
Curriculum/Program
Design; Learning
Outcomes; Target
Audience; Resource
Utilization; Financials
Wrote for one grant
Wrote for one contract
Plan for Achieving Target
Outcome
Create a Strategic
Planning Model to which
Program Directors
contribute.
Analyze results.
Write assessment.
Present to Cabinet
Write for TAACCCT IV,
SBS, MVB, WDI and
Perkins
Queensborough Community College
Non-teaching Department
2013-2014 Academic Year
Expand
Workforce and
Professional
Development
Programs
Add one new
certificate
program in
workforce
development
Add a new healthcare
program certificate
Meet with college chairs
and faculty to ensure the
certificate is a stackable
credential for college
students
Manage Revenue
Streams
FTE Income
remains flat
FTE Income remains flat
to 2014 or increases
Create new FTE income
eligible programs
(remedial)
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.