Queensborough Community College
DEPARTMENT:
Non-teaching Department
July 2013
2013-2014 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The mission of the College Discovery Program is to provide college support
services to academically and economically disadvantaged students in order
to enhance their opportunity for a higher education and to increase the
level of education, social mobility, and vocational capability in our City and
State. Through special funding, CD provides a permanent and structured
program of comprehensive services to selected students to aid them in
achieving a quality college education and expanded career options.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the department.
Yes or no. Indicators to
be assessed should come
from the previous year’s
report, part F, column 4.
Maintain enrollment goals
through aggressive
recruitment of newly
admitted freshmen
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the
effectiveness of the department’s activity. Key
performance indicators are not outcomes—for
example, a KPI might be “volume of service,”
whereas an outcome might be “increase
volume of service by 5 percent”).
Counseling services support all 265 students in
the program. Through one-to-one interaction
with counselors students receive personal and
academic counseling during their 2 ½ years in
the program
Host a series of orientations for new students
and parents to provide information and
answer questions about program
requirements and financial aid eligibility.
Increase 3 year graduation
rate for CD students
Improve graduation rates by 2% for class that
entered the program in (3 year rate) 2011.
Yes, compare rates for
previous 2 years
Improve retention rates of
CD students
better assessment of
tutoring services
Provide more counseling support and
workshops for students experiencing
academic difficulty.
Increase student
Increase opportunities for students to become
Yes, schedule more
probation workshops for
students having
academic difficulty
which will lead to better
retention rates.
No, evaluate student
Provide holistic counseling
services for students in the
program, year-round
Yes, number of students
who received counseling
services this past year.
No, number of studnets
& families who attended
these sessions in May
and June
Queensborough Community College
Non-teaching Department
July 2013
participation in the
program and interactions
with staff and tutors
Focus on service and
activities to solicit more
student involvement
more connected to the program and be
involved in Club activities.
interest and satisfaction
with the program
Evaluate student responses on the interest in
planned service activities
No, Number of students
participating in these
activities
Host 2-3 New Student
Orientation sessions in the
Spring
Conversion activity for students and parents
who have indicated and interest in the
program for the summer/fall
No, Number of
attendees and
conversion of interested
to enrolled
B.
DEPARTMENT-SPONSORED ACTIVITIES, 2013-2014
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Date
New Student Orientation – Conversion
activity for newly admitted freshmen and
their parents
Organized, Presented,
or Both
Winston Yarde &
Sophia Mackey
organized
April 10th
Number
Attending
102
New Student Orientation – Conversion
activity for newly admitted freshmen and
their parents
Winston Yarde &
Sophia Mackey
organized
May 15th
145
Meet-and-Greet for first semester freshmen
Winston Yarde & CD
Staff
Sandra Sacrestano,
organized
Fall 2013
20
Fall 2013
15
Sandra Sacrestano,
organized
Cynthia Casanova,
organized
Spring
2014
10
Cynthia Casanova,
Fall 2013
11
Queens College Transfer Workshop
Queens College Transfer Workshop
CD- Club event – St Jude’s Walk Brooklyn
Queensborough Community College
Non-teaching Department
July 2013
CD Club event – Breast cancer walk Queens
organized
CD Clun event – AIDS walk to benefit
AIDS research, NYC
Cynthia Casanova,
organized
Spring
2014
10
Conducted six (6) Probation workshops
Winston Yarde,
organized
Katwicia Desruisseaux
Spring
2014
Fall 2013
12
Math anxiety workshop for CSTEP and CD
students
20
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2013-2014
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1. enter name
2. select the type of achievement from the menu
3. enter the citation as it would appear in a publication or formal report
4. indicate the semester when the achievement was completed
Name
Winston Yarde
Felix Cruz
Felix Cruz and
seven (7) tutors
Achievement type (from
menu)
Co-Chaired National
Association of College
Admissions Counseling
National College Fair
Attended “Bridging the
Gap” workshop
sponsored by CETL
Attended the IX annual
Tutor Talk workshop
sponsored by the Office
of Special Programs
Citation
Semester
Committee Co-Chair
Spring 2014
Attendee
Spring 2014
Attendees
Spring 2014
Winston Yarde
Attended retreat for
SEEK/CD directors
Attendee
Fall 2013
Katwicia
Desruisseaux
Math anxiety workshop
for CD and CSTEP
students
Presented
Fall 2013
Queensborough Community College
Felix Crux
Non-teaching Department
Assessment of tutoring
services
July 2013
Attendee
Spring 2014
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Awards
Patent
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2013-2014
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from
menu)
Furniture
Description of
Reason for Change
Change
Replaced COA Reorganize appearance of
desk in the front front office and to create
office
better workspace for the
COA, student aides and
CA
Date/Semester
Spring 2014
Evaluation of
Change*
N/A
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Queensborough Community College
Equipment
Other
Non-teaching Department
July 2013
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2013-2014
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key
Performance
Indicator**
Actual outcome(s)
Recommended
action plan
Student surveys to
evaluate
summer program
and ST 100
tutoring sessions
conducted in
conjunction with
USIP sessions
Student satisfaction
with course content
and effectiveness of
tutoring sessions
Continue to
offer sessions
for the summer
as indicated in
the current
model. Increase
summer
participation of
tutors to ensure
more students
are successful in
USIP classes.
Continuing
Monitor
Enrollment
Numbers
Maintained total
overall and
budgeted
enrollments
of students in the
program and
recruited new
cohort of students
for the fall
semester. Increase
enrollment in the
USIP
Higher graduation
rates and more
student
involvement in
program sponsored
activities.
Students indicated that
the class was helpful in
giving them a better
understanding of the
college administration.
They also felt a better
connection to the
program and the
services offered.
Students indicated that
the tutoring session
helped them to be
successful in their
remedial courses.
The number of new
Students in the program
surpassed 160.
Monitor
enrollment
Numbers in the
summer and fall.
Continuing
Graduation rates
increased by 10% to
84% for 2012
Continue to
monitor these
rates for
improvements
and
recommended
action for the
future.
Continuing
Increased retention
rates of first
semester freshmen
from 74.3% in
2011 (the last time
data was
available).
Recommended
status of Core
Activity and
KPI (see menu)
Queensborough Community College
Decrease the
number of students
on academic
probation from
19%
Non-teaching Department
More students
using the academic
support center for
tutoring. Increased
the number of
counseling visits to
the office
Number of students on
probation dropped to
9% of 265 students
enrolled in the program
Continued
aggressive
outreach to
students in
academic
difficulty using
Starfish tracking
system
July 2013
Continuing
activity
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2014-2015
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Divisional
Head
Approval
(Date)
Achieve
program
enrollment
goals for the
academic year
Recruit a cohort of
163 new students to
meet program
objective of 328
total program
enrollment for the
year
Enrolled 163 new
students
Number of students
enrolled in USIP and
CD staffed ST100
course
Improve basic
skills pass rates
by 2% for new
students
Increase rates from
36% for Math,
33% for reading
and 50% for
writing
Higher pass rates
for students
enrolled in those
courses
Increase 2 and
3-year
graduation rates
for CD students
Improve graduation
rates by 2%
respectively
A 10% to12 %
graduation rate for
2-year rate and
21% to 23% for 3year
Progressively offer
better tutorial
services for
students in the presummer freshman
program
Improve the
number of
counseling and
tutoring contacts.
Offer Fall ST
seminar course
Monitor student
counseling
interaction in
Devise better
survey tool to
gauge student
Increase the
number of tutoring
contacts for
Reach out to more
students
experiencing
Queensborough Community College
Non-teaching Department
Starfish and
ensure followup with
students and
referrals made
to the tutoring
center.
satisfaction with
services offered in
the Center
students by 2%.
academic difficulty
and encourage
them to attend
mandatory tutoring.
Provide ongoing
training for tutors
Offer Math
Anxiety
Workshop in
the Fall for CD
students
enrolled in
gateway Math
courses
Higher pass rates
in Math courses
Higher pass rates
in gateway math
courses
Invite all students
enrolled in those
courses
July 2013
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.