Queensborough Community College
Non-teaching Department
DEPARTMENT: College Discovery
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The mission of the College Discovery Program is to provide college support
services to academically and economically disadvantaged students in order
to enhance their opportunity for a higher education and to increase the
level of education, social mobility, and vocational capability in our City and
State. Through special funding, CD provides a permanent and structured
program of comprehensive services to selected students to aid them in
achieving a quality college education and expanded career options.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the
effectiveness of the department’s activity. Key
performance indicators are not outcomes—for
example, a KPI might be “volume of service,”
whereas an outcome might be “increase
volume of service by 5 percent”).
Recruit a cohort of 137 new students to meet program objective of 328 total program enrollment for the year Yes or no. Indicators to
be assessed should come
from the previous year’s
report, part F, column 4.
Implement electronic system to gather and track students accessing the Center. Utilize tutoring contact hours component to access No, software will replace the current manual tracking system. Achieve program enrollment goals for the academic year Continue providing supportive services to students in the program Increase 3 and 4 year graduation rates for CD students Improve data gathering mechanism in the Academic Support Center No, number of students enrolled in USIP and CD staffed ST100 Hybrid course (137) Provide more group counseling workshops No, college and/or OSP and implement software to track counseling will introduce software. visits and details of meeting year‐round This is a new activity to be monitored next year No, compare rates for Improve graduation rates by 1%‐2% for class that entered the program in 2011 (3 year rate) previous 2 and 3 years and 2010 (4 year rate) Queensborough Community College
for better assessment of tutoring services Non-teaching Department
July 2013
effectiveness of the tutoring sessions Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Organized, Presented,
or Both
Date
Number
Attending
02/27/2013 10
CD Club activity – Life Line Workshop
3/20135/2013
3/6/2013
CD Club Activity – Medical Supplies Drive
15
CD Club Activity – Meet and Greet
3/15/2013
CD Club Activity - AIDS WALK
fundraiser bake sale
3/18/2013
CD Club Activity – Walk to Aspire
Fundraising Bake Sale
CD Club Activity – Easter Basket Drive for
Ronald McDonald House
presented
3/22/13,
3/25/13,
3/27/13,
3/29/13
2/13/2013
29
4/2013
22
12
QCC Resources on Campus/Time
Management Workshop
S
Queens College/ Transfer Workshop
Queensborough Community College
Non-teaching Department
July 2013
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Achievement type (from
menu)
CSRDE Conference in
Sandra Sacrestano
New Orleans
The Frank Egan
Cynthia Casanova
Memorial Heath Lecture
Series
Cynthia Casanova,
Sharing What Works –
Sandra Sacrestano,
OSP sponsored
Felix Cruz, Katwicia conference
Desruisseaux &
Winston Yarde
Citation
Semester
Presentation/ with Academic
Affairs – 10/12
Presentation – “Building
Healthy Relationships and
Communities” – 11/12
Conference attendees
Spring 2013
Spring 2013
Fall 2012
Felix Cruz &
Cynthia Casanova
NASPA Region II
Conference
Conference attendees
Spring 2013
Felix Cruz &
Cynthia Casanova
12th Biennial Rri-State
Conference
Conference attendees
Spring 2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Awards
Patent
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
Queensborough Community College
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Non-teaching Department
July 2013
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
Queensborough Community College
Non-teaching Department
July 2013
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from
menu)
Personnel –
Cynthia
Casanova
Description of Change
New staff member
Service to newly Hobsons CRM tool for
admitted students new student
communication and
advisement/registration
scheduling
Reason for
Change
Reassignment
Date/Semester
Fall 2012
To automate our Spring 2012
outreach and
provide more
timely
communications
Refurbished
computers for the
Academic Computing
(Tutoring) Center
Updated
existing PCs in
the Center
Spring 2013
Equipment
acquisition
Purchased three new
PCs for the counseling
staff
Upgraded
existing
hardware
Spring 2013
Equipment
*Please note that, if change has been too recent to evaluate, you may indicate NA.
Evaluation of
Change*
Provides
students in the
CD program
with the
services of a
mental health
professional
Improved show
rates at
programs
sponsored
events and
advisement
appointments
Faster
processing time
on 13 PCs
dedicated to
student use
Faster
processing time
Queensborough Community College
Non-teaching Department
July 2013
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Actual
outcome(s)
Recommended
action plan
Students surveys
to
evaluate both
group
academic
advisement
sessions and
counseling.
Students
surveys to
evaluate
the ST 100 classes
and student
surveys
to evaluate the
tutoring, and
academic support
worshops.
Expand the Counseling
group interactions for
College Discovery
students
including group
academic
advisement sessions
for all
continuing students
and
personal academic
support
workshops. Teach
Freshman Seminars to
(ST
-100) Introduction to
College Life to summer
students. Increase the
College Discovery
one-to-one
tutoring and group
interventions ( i.e.
academic support
workshops and group
tutoring) in the year
compared to the
previous academic
years
Counseling Survey
Carefully Track
Enrollment
Numbers
Maintain a total
entrollment
of 385 CD students
and
The College
Discovery
Counseling
Survey was
distributed in
Spring
2011 to College
Discovery
students.
Questions
ranged from
services
provided by
counselors
to counselors'
interests in
students'
personal,
academic and
career choices
in life;
counselors'
knowledge in
fiancial aid,
career
services and
decision
making
skills.
Overwhelmingly
positive
surveys were
reviewed.
The target
number of new
students
surpassed 150.
Track enrollment
numbers
Recommended
status of Core
Activity and KPI
(see menu)
Continuing
Continuing
Queensborough Community College
Students surveys
to
evaluate both
group
academic
advisement
sessions and
counseling.
Students
surveys to
evaluate
the ST 100 classes
Student surveys to
evaluate the
tutoring, and
academic support
worshops
recruit 150 new
students
each year. Increase
enrollment in the USIP
Summer program and
the
late summer
remediation
programs to yield a
higher
number of incoming
new
CD students.
Expand the Counseling
group interactions for
College Discovery
students
including group
academic
advisement sessions
for all
continuing students
and
personal academic
support
workshops. Teach
Freshman Seminars to
(ST
-100) Introduction to
College Life to summer
students. Increase the
College Discovery
one-toone tutoring and
group interventions (
i.e.
academic support
workshops and group
tutoring) in the year
compared to the
previous
academic years.
Non-teaching Department
July 2013
The
enrollment in
our prefreshman
summer
programs
increased.
A tutoring
survey was
conducted
during the
Spring 2011
semester
to gather
feedback on
student
satisfaction
with academic
support
services and
tutoring
staff. Twentyone surveys
were
collected. 91%
indicated that
their tutor was
excellent or
good.
93% indicated
that the CD
tutorial
program was
excellent or
good. 88%
responded that
they
had tutorng
sessions
throughout
the semester.
Tutoring Survey
Continuing
Queensborough Community College
Non-teaching Department
July 2013
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
Queensborough Community College
Non-teaching Department
July 2013
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Divisional
Head
Approval
(Date)
Achieve program enrollment goals for the academic year Recruit a cohort of 137 new students to meet program objective of 328 total program enrollment for the year
Progressively Provide more group offer supportive counseling services to workshops and students in the implement software program to track counseling visits and details of meetings year‐
round
Increase 3 and Improve graduation 4‐year rates by 1%‐2% for graduation rates class that entered for CD students the program in 2011 (3‐year rate) and 2010 (4‐year rate)
Improve data Implement gathering electronic system to mechanism in gather and track the Academic students accessing Support Center
the Center. Utilize tutoring contact hours component to access
Enroll 137 new
students
Number of students Fall 2013
enrolled in USIP and CD staffed ST100 Hybrid course Better tool for
assessment
purposes
College and/or OSP will introduce software. This is a new activity to be monitored next year
A 23% to31 %
graduation rate for
the years indicated
Compare rates from End of Spring
previous years 2014
(2008 – 2009)
Better tool for
assessment
purposes
Software will replace and current manual tracking system.
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Fall 2013
/Spring 2014
Fall 2013
Queensborough Community College
Non-teaching Department
July 2013
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.