Queensborough Community College
Non-teaching Department
DEPARTMENT: Assessment Office
July 2013
2012-2013 ACADEMIC YEAR
MISSION
The Office of Accreditation, Assessment, and Institutional Effectiveness is the central administrative
office that provides leadership and administrative support to the strategic planning process and reporting,
to the preparation of the year-end performance report, and to the assessment processes and documentation
of assessment findings and reports of the institution, and serves as the intermediary with outside agencies
with which the institution must meet compliance requirements.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Leadership
CAPC – leading meetings; strategic planning – leading
focus groups and open hearings; year-end reports –
providing clear guidelines and direction
Strategic plan preparation; completion report preparation;
year-end report process oversight
Yes
Maintenance of Assessment Web site; maintenance of
assessment scheduling; coordinating program review
process
Timely reporting to Senate Committee; providing guidance
and context
Yes
Ensuring compliance with Middle States, ETAC of ABET,
NLNAC, and ASBSP guidelines and requirements
Providing OAA administrative support and guidance to
course and program revision and development
As needed: supporting academic departments in the
development and completion of program proposals to be
submitted to the university
Co-chair steering committee leading effort; work with IR
and F&A to gather data; arrange regular meetings; prepare
preliminary draft of the report
Revised: supervise new director of articulation, transfer,
and educational partnerships
Ensuring compliance with CUNY guidelines and targets
and providing support to college committee and offices
implementing Pathways initiative. [New]
Attend between 30 and 35 meetings each academic year to
adjudicate appeals cases.
Yes
Administrative support
of strategic planning and
completion report
Administrative support
of assessment processes
Senate Committee on
Assessment and
Institutional
Effectiveness
Compliance
Curriculum Committee
Program development
Periodic Review
Articulation
Pathways
SAP (Student Appeals
for PELL) committee
Indicators to
Be Assessed
Yes
Yes
Yes
No
No
No
Yes
No
Queensborough Community College
B.
Non-teaching Department
July 2013
DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
Type of Activity and Topic
Organized,
Presented, or
both
Both
Both
Both
Presented
Presented
New faculty orientation
Substitute faculty orientation (2)
New adjunct faculty orientations (4)
Campus Conversation - Pathways
Dean’s list ceremony (2)
New faculty institute
Convocation of the College
Assessment institute
Strategic Plan focus group – HEOs
Strategic Plan focus group – department chairs
Strategic Plan focus group – student leaders
Strategic Plan open hearing
Pathways information session
Pathways staff training (4)
Honors Convocation
Pathways informational session – advisement
by faculty (4)
Both
Presented
Both
Both
Both
Both
Both
Both
Both
Presented
Both
Date
Number
Attending
8/2012
9/2012
9/2012 & 2/2013
10/2012
10/2012 &
3/2013
1/2013
1/2012
3/2013
3/2013
4/2013
4/2013
5/2013
4/2013
4/2013
5/2013
5/2013 & 6/2013
30
20
40
50
26
24
30
20
15
20
50
80
200
50
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
Name
Arthur Corradetti
Arthur Corradetti,
Michele Cuomo,
Victor Fichera, and
Susan Madera
Achievement type
Citation
(from menu)
Conference
Middle States annual conference,
attended
Philadelphia, December 5-7, 2012
Journal article
“The Freshman Academies Protocol: A
Reflective Tool for Student Success,”
Peer Review
Semester
Fall 2012
Spring
2013
MENU
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Queensborough Community College
Non-teaching Department
July 2013
Conference Presentation, other
Conference Presentation - published as proceedings
Patent
Materials Development
Book, introduction, preface, etc.
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
Other (please explain)
D. DEPARTMENT CHANGES, 2012-2013
Type (from
menu)
Personnel
Description of
Reason for
Date/Semester
Evaluation of Change*
Change
Change
New
Better
10/2012
Dr. Brian Kerr, hired in fall
personnel hire leadership and
2012, has finally been able
coordination of
to devote the kind of
all transfer-out
attention this area needs,
efforts and
including completely
outcomes
updating the articulation
database, initiating over a
dozen new signings,
cultivating and resuming
educational partnerships,
and working with the
associate dean to develop a
completely new website.
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
Queensborough Community College
Non-teaching Department
July 2013
E. ASSESSMENT AND EVALUATION, 2012-2013
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
CAPC – leading
meetings
Conduct two or three
meetings each semester;
prepare summary briefs
of key issues to discuss.
Completed
Strategic planning –
leading focus groups
and open hearings
Conduct three focus
groups and two open
hearings
Completed (only
one open hearing
was arranged)
Year-end Report
preparation
Maintain integrity of
process, notifying and
providing information,
materials, and templates
as needed.
Strategic plan
preparation
Maintain integrity of
strategic planning
process.
Completed
(teaching
template was
revised; database
submission
system was
discontinued)
Completed
Completion report
preparation
Working with division
heads, prepare mid-year
report and final report.
 Create periodic review
Web page
 Create new “programs
of study” Web site for
homepage
Completed
Build course assessment
scheduling into strategic
plan; if necessary,
modify schedule but
build consensus.
Not completed
Maintenance of
Assessment website
Maintenance of
assessment
scheduling
Actual
outcome(s)
Modified
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
Return to use of
mini-CAPC to
sketch out
preliminary draft of
strategic plan
Continue to use
forums to convey
information and
context
Provide feedback to
teaching
departments and, if
necessary, requests
for revision
Continuing
 Continue to finetune line items to
be more strategic
and measurable
 Adopt new CUNY
template
Continue as before
Continuing
 Revamped
Assessment
website will be
completed
 “Academics”
website modification has evolved
into completely
revamped
“Programs of
Study” website
that includes
Academies,
curricula,
Pathways,
articulation, and
careers
Build course
assessment schedule
into strategic plan;
include outcomes,
where possible, in
completion report
Continuing
Continuing
Continuing
Continuing
Continuing
Queensborough Community College
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Coordinating
program review
process
Roll out new data sets
and revised program
review template and
process.
Timely reporting to
Senate Committee
 Attend and provide
guidance and/or
support to all meetings
of the Senate
Assessment Committee
 Develop an assessment
workshop series for
faculty, fully launched
by spring 2013.
Ensure compliance and
meet deadlines for ETAC
of ABET reaccreditation.
Ensuring compliance
with Middle States,
ETAC of ABET,
NLNAC, and
ACBSP guidelines
and requirements
Providing
administrative
support and
guidance to course
and program
revision and
development
Provide administrative
support to ensure that
common core course
submissions and
curricular revisions
proceed through
committee review and
approval.
Co-chair steering
committee leading
effort; work with IR
and F&A to gather
data; arrange regular
meetings; prepare
preliminary draft of
report [New]
[left blank, no target]
Ensuring compliance
with CUNY guidelines and targets and
providing support to
 Meet all CUNY deadlines and guidelines
 Input all course
nominations in
Non-teaching Department
Actual
outcome(s)
 Data sets and
new template
completed
 Program review
of LA not
completed (will
complete in fall
2013)
Modified: based
on Senate
Assessment
Committee input,
developed
Assessment
Institute;
implemented in
spring 2013
Completed: selfstudies submitted
to meet ABET
deadline on July
1, 2013.
Completed:
assisted with
over 150 course
submissions; all
A.A., A.S., and
A.A.S. programs
modified to
conform to a
Pathways format
Modified: draft
of PRR will be
completed in fall
2013; complete
modification to
website is
underway
Completed
Recommended
action plan
July 2013
Recommended
status of Core
Activity and KPI
(see menu)
Complete as
planned
Continuing
Continue
Assessment
Institute, with
sessions in fall 2013
and spring 2014.
Continuing
Team visit arranged
for October 2013;
will coordinate with
Engineering
Technology on all
arrangements for
visit
Continue as before
with all other
administrative
support to academic
departments and
curriculum
committee
Continuing
 Complete draft of
PRR
 Launch new
Assessment
website, including
interactive
“handbook”
 Arrange open
hearings in
beginning in Feb.
2014 for input
 Submit report by
June 1, 2014
Continuing
Continuing
Discontinued
Queensborough Community College
Non-teaching Department
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
college committee
and offices
implementing
Pathways initiative.
[New]
Sharepoint site.
 Co-chair campus
implementation group
to discuss advisement
and dissemination of
information
New director of
articulation, transfer, and
educational partnerships
will assume these
responsibilities.
Coordinating
negotiations with
other institutions and
providing administrative support;
maintaining and
updating Web page
July 2013
Actual
outcome(s)
Recommended
action plan
Completed; new
director hired in
October 2012.
Director reports to
associate dean
through fall 2013;
reports to new
provost beginning in
spring 2014
Recommended
status of Core
Activity and KPI
(see menu)
Discontinued
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Leadership
Administrative
support of strategic
planning and
completion report
Key Performance
Indicator
(New Year)
CAPC – leading meetings
Strategic planning –
leading focus groups and
open hearings
Year-end Report
preparation
Strategic plan preparation
Target Outcome(s)*
Plan for Achieving
Target Outcome
Conduct mini-CAPC meeting
and two or three full
committee meetings each
semester
Conduct three focus groups
and two open hearings
Maintain the integrity of
process, notifying and
providing information,
materials, and templates as
needed.
Maintain integrity of strategic
planning process.
Provide feedback to
teaching departments and,
if necessary, requests for
revision
 Continue to fine-tune line
items to be more strategic
and measurable
 Adopt new CUNY
template
Queensborough Community College
Core Activity
(New Year)
Non-teaching Department
Key Performance
Indicator
(New Year)
Completion report
preparation
Administrative
support of assessment
processes
Maintenance of
Assessment website
Maintenance of assessment
scheduling
Coordinating program
review process
Senate Committee on
Assessment and
Institutional
Effectiveness
Timely reporting to Senate
Committee
Compliance
Ensuring compliance with
Middle States, ETAC of
ABET, NLNAC, and
ACBSP guidelines and
requirements
Providing administrative
support and guidance to
course and program
revision and development
Co-chair steering
committee leading effort;
work with IR and F&A to
gather data; arrange regular
meetings; prepare
preliminary draft of the
report [New]
Curriculum
committee
Periodic review
Target Outcome(s)*
Working with division heads,
prepare a mid-year report and
final report.
 Launch new Assessment
website, including
interactive “handbook”
 Maintain website
Continue Assessment
Institute, with sessions in fall
2013 and spring 2014.
 Complete LA program
review process
 Coordinate program
reviews scheduled:
 Telecommunications
Technology
 Computerized
Architectural Design
 Digital Art and Design
 Visual and Performing
Arts
 Gallery and Museum
Studies
 Photography
 Attend all meetings and
provide context and
guidance on assessment
issues
 Explore the possibility of
modifying assessment
materials with the input of
the committee
 Assist with coordination of
ABET team visit
 Post team visit report,
action plan, and
administrative response
Completely revised
Environmental Science
program developed
 Complete draft of PRR
 Launch new Assessment
website, including
interactive “handbook”
 Arrange open hearings in
spring 2014 for input
 Submit report by June 1,
2014
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
July 2013
Plan for Achieving
Target Outcome
Work with PRR committee
to modify site and decide
on components
Follow guidelines
established for program
reviews
 Conduct regular meetings
of PRR steering
committee
 Consult with governance
bodies for input
Queensborough Community College
Non-teaching Department
July 2013
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.
Approved:
Karen Steele
Vice President for Academic Affairs
August 19, 2013
Date