Queensborough Community College
DEPARTMENT: Registrar
Non-teaching Department
July 2013
2012-2013 ACADEMIC YEAR
MISSION
INSTRUCTIONS:
Your mission statement should be no more than 80 words in length.
The Office of the Registrar is responsible for maintaining the academic
records of all current and former students. The Registrar maintains
accurate student records, ensuring that students have completed all the
necessary requirements for their certificate program or associate degree.
The office’s goal is to provide students and faculty with the best possible
service in support of the teaching and learning missions of the college.
A. DEPARTMENT CORE ACTIVITIES AND PERFORMANCE
Core Activities
Key Performance Indicators
Indicators to Be
Assessed
Briefly list the major
activities conducted or
performed to support the
mission of the
department.
Briefly list the corresponding Key Performance
Indicators (KPIs) that measure the effectiveness of
the department’s activity. Key performance
indicators are not outcomes—for example, a KPI
might be “volume of service,” whereas an outcome
might be “increase volume of service by 5 percent”).
CUNYfirst
implementation Compliance with QCC procedures, requirements,
accuracy. Staff continues to learn and understand
CUNYFirst student database Yes or no. Indicators
to be assessed should
come from the
previous year’s
report, part F,
column 4.
Yes Class/Space scheduling Optimally schedule class for room utilization No Schedule final exam times & rooms to comply with course requirements Continued improvement of CUNYfirst process Yes To comply with QCC and CUNY regulations and working with CF No Final exam scheduling Reporting enrollment to
National Student
Loan Clearinghouse Academic Standing
Processing Maintainer of student
Student course withdrawals, change of program
records plans etc Course Catalog updating New courses and subject areas to assist with
Pathways
implementation
Degree Works
Updates must be made on a timely basis and with
maintainer Pathways Student appeals to CCS Academic dismissal appeals and late withdrawal
requests
TIPPS and Transfer
Ease of evaluating transfer credits in CF should be
course maintainer
increased
No yes no yes no No Queensborough Community College
Customer/Student
services
Production of
data/reports for campus
community
B.
Non-teaching Department
July 2013
student/staff satisfaction
No Addressing the needs of College community using
CF
No DEPARTMENT-SPONSORED ACTIVITIES, 2012-2013
INSTRUCTIONS:
For each activity, please indicate
1. the type and topic of activity and name of organizer/presenter if applicable
2. whether department members organized the activities or gave presentations
or both
3. the date (select from the calendar drop-down; if you do not know the exact
date, use the first day of the month when it occurred)
4. the number attending the event
Type of Activity and Topic
Degree Works/Pathways demonstrations
Organized, Presented,
or Both
Presented
Date
Number
Attending
Various
C. INDIVIDUAL ACTIVITIES/ACHIEVEMENTS OF DEPARTMENT’S
ADMINISTRATIVE STAFF, 2012-2013
INSTRUCTIONS:
For each administrative staff member with achievements to report:
1.
2.
3.
4.
enter name
select the type of achievement from the menu
enter the citation as it would appear in a publication or formal report
indicate the semester when the achievement was completed
Name
Florence Farrat
Robert Anderson
Achievement type (from
menu)
ACRAO NY
TIPPS and Data
Conversion meetings
ACRAO USA
Citation
Semester
Attended conference
Fall 12
Attended monthly meetings
Fall 12 and
Spring 13
Spring 13
Attended confernce
Lisa Freeland
CUNY Registrar council Monthly meetings
Ann Tullio
MENU
Fall 12 and
Spring 13
Queensborough Community College
Non-teaching Department
Book - authored
Book – edited
Newspaper/Magazine Article
Journal Article, other
Journal Article, peer-reviewed
Book, Chapter
Conference Presentation, other
Conference Presentation - published as proceedings
Book, introduction, preface, etc.
Lecture (Invited)
Art Exhibit Curated
Art Exhibited (juried show)
Service to department, College, University,
community, and/or professional society
Web Site Development
Other (scholarly or creative achievements
comparable to previous categories)
July 2013
Direction/Choreography/Dramaturgy/Design (dance, theater,
film)
Performance (music, dance, theater)
Music Composition Published/Performed
Play Produced/Performed
Review/Commentary (including Blogging)
Awards
Patent
Materials Development
Grants awarded (title, awarding agency, amount and period
of award)
Curriculum or laboratory development, workshop conducted
Works submitted/accepted/in press or in progress; works
reprinted/republished
Service as a reviewer/editor/consultant
Conference, workshop, training attended
Other (please explain)
D. DEPARTMENT CHANGES, 2012-2013
INSTRUCTIONS:
Choose the type of change from the menu below and fill in the other columns.
Type (from menu)
Personnel or
organizational change
Personnel or
organizational change
Personnel or
organizational change
Personnel or
organizational change
Personnel or
organizational change
Description of
Change
Veteran
Certifications
now being
processed by
Veteran
Affairs office
Samantha
Gross
Spring 13
Evaluation of
Change*
NA
Reassigned to
ET department
Spring 13
NA
New COA
replacement of
staff
Danie Jules
Replacement
Hired as aHEO of Staff who
resigned
Doreen FoxRe classified
Herron
to HEa
Spring 13
NA
Fall 12
NA
Fall 12
NA
Catherine Lee
Reason for
Change
Better service
for students
Date/Semester
Queensborough Community College
Personnel or
organizational change
Personnel or
organizational change
Facilities/space
Personnel or
organizational change
Non-teaching Department
Elisabeth
Scheiner
reassigned to
Registrar
Antonio Ruiz
New office for
A104 and
A119
Danie Jules
Re
Spring 13
organization of
Academic
Advisement
New COA
Spring 13
replacement of
staff
Improvement
Fall 12
Running
Clearinghouse
reports
July 2013
NA
NA
A 119 very
crowded space
Spring 13
*Please note that, if change has been too recent to evaluate, you may indicate NA.
MENU
Type of change
Personnel or organizational change
Service, program, or project change
Facilities/space
Equipment
Other
Description
New personnel, retirees, resignations, organizational changes, addition of
departmental responsibilities, CCAS (13.3b), reclassification, merit increase,
etc.
Changes to the number, volume, or type of services, programs, or projects
Renovations or development of new facilities (i.e., computer laboratories or
relocation)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including
interactions with other departments
E. ASSESSMENT AND EVALUATION, 2012-2013
INSTRUCTIONS:
Please fill in the table below according to the assessment you conducted this academic year.
In the column, “recommended action plan,” please indicate the reasons for the
recommended action(s) and any recommended modifications to target outcome(s).
Key Performance
Indicator*
Target outcome(s)
for Key Performance
Indicator**
Office Redesign
Assess student
satisfaction
Actual
outcome(s)
Students and
staff have
adjusted to
new office
space
Recommended
action plan
Recommended
status of Core
Activity and KPI
(see menu)
Completed
Queensborough Community College
Non-teaching Department
July 2013
CUNYfirst
implementation
Compliance with QCC
procedures,
requirements,
accuracy. Staff,
faculty and student use
and understanding of
new student
database.
CUNYfirst
Additional
processes still Training
developing as recommended
new CUNY
schools are
integrated into
system
Continuing
Academic
Standing
Processing
Students need to
have standing set
each semester & CF
processes are
complicated
Additional
Training
recommended
Continuing
Reporting
enrollment to
National Student
Loan
Clearinghouse
R2T4
Improvement of CF
process
Process
continues to
be developed
by Central
office
Danie Jules
has taken over
process
Improvement
Continuing
Veteran
certification
processes
Student veterans
recieve timely VA
benefits
Timely processing of
student withdrawals to
insure timely
reporting to Federal
govt
Continuing
Working but
CF financial
aid may
change
process
Moved to
office of
Veteran
Affairs
Notes:
*The items in this column correspond to “indicators to be assessed” in part A, column 3.
**To be more effective and meaningful, assessment efforts should focus on selected KPIs each academic year; over time, assessments should be
rotated through all the department’s KPIs.
MENU
Completed
Continuing
Modified
Discontinued
Core activity has been completed
Core activity and KPI will continue as before
Core activity and KPI have been modified
Core activity and KPI have been discontinued
F. ASSESSMENT PLAN FOR NEW YEAR, 2013-2014
Core Activity
(New Year)
Key Performance
Indicator
(New Year)
Target
Outcome(s)*
Plan for Achieving
Target Outcome
Divisional
Head
Approval
(Date)
Students below
Student
Outreach to
Queensborough Community College
Non-teaching Department
Pathways
30 credits will
satisfaction and
Implementation either be changed quicker road to
Plan
to Pathways or
Graduation
will have a
chance to Opt-In
to pathways
July 2013
students thru
Advisement and
Social Media
*Targets indicated here will direct assessment efforts for the following year – see part A, column 3.
Before submitting your year-end report to the Assessment Office, please
submit it to your divisional head for review and approval. The finished
version submitted to the Assessment Office will be posted as a pdf document
on the college’s Assessment Web site.