Library
The Library's mission is to support the college's mission by ~initiating and supporting
efforts to insure that every student becomes information literate ~providing an environment
that supports collaborative learning ~providing access to print, online and multimedia
resources that support the curriculum and faculty research ~organizing and preserving
materials related to the college's history ~maintaining professional standards for an
academic library in a highly respected public institution] ~working collaboratively with other
academic departments
Core Activities and Performance
Core Activity
Key PI
Indicators
Information literacy instruction
Number of classes
10%
increase
(342
classes)
Professional reference service
Increase in number of reference questions
Desk
Tracker in
use for more
accurate
count of
questions
and data
regarding
nature of
question
Online reference service
Availability of online reference service
Chat
reference via
Meebo
available for
limited
number of
hours per
week;
patrons can
ask
questions
when Meebo
is not staffed
and they will
be answered
the next time
Meebo is
staffed
Online instructional support
Multimedia tutorials embedded in LibGuides; Faculty LibGuide
offers assistance for faculty who wish to use online resources
Need to
track usage
of LibGudes
more
accurately
Environment that supports collaborative
Gate counts
Gate counts
higher
Access to print resources that support the
Circulation statistics
General
circulation
steady;
circulation of
reserve
books
increased
Access to online resources that support the
Database and LibGuide statistics
No
substantial
increase in
database
usage; need
accurate
LibGuide
usage
statistics
Facilitating easier interlibrary loan for greater Interlibrary loan statistics and availability
Statistics
remain
steady;
additional
staff trained
so ILL
service is not
interrupted
due to
vacation and
sick leave
Collaboration with other departments
Collaboration
remains
steady;
library faculty
involved in
elearning
and swig
initiatives
Number and variety of collaborative activities
Media dept. offers service across the college Activities covered
Media
services
covered 5 to
10 college
events per
week; No
turndowns
for service;
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
CETL Workshop - Ereserve
11/7/2011
4
Friends of the Library event- The Work of Harold Arlen - Lecture and Concert
9/25/2011
80
Grant funded 5 session program on the Civil War
1/8/2012
50
CETL - Library Workshop on Academic Publishing
3/13/2012
15
Using the QCC/CUNY Libraries for Teaching & Research
11/16/2011
5
CETL Workshop - Ereserve
2/7/2012
3
CETL - Using the QCC/CUNY Libraries for Teaching & Research
2/16/2012
5
Swig Faculty development workshop
4/23/2012
20
Dedication of Frank Padavan Archives
6/18/2012
50
both
gave presentations
Department-Sponsored Staff Development Activities
Activity Type
Topic
Date
Total
Various workshops for library faculty and staff on new technologies in the
library
1/1/2012
organized
Professional Achievements and Activities of Individual Staff
Achievement Type
Other
First Name
Last Name
Achievement
Semester
Changes in Department within Last Year
Change Type
Change
Reason
Semester
Cordless chargers deployed
Students created tripping hazards by
draping power cords from personal
devices (laptops, netbooks, cell
phones)across the floor
Spring 2012
Equipment
Smart podium installed in L302 and librarians Updated equipment needed for
trained to use it
information literacy classes
Fall 2011
deployment of 2 Macs to the public service
area
to offer up to date technology to
students
Spring 2012
Acquired clickers
To increase the interactive nature of
our information literacy classes
Spring 2012
Prof. Kimberley Bugg left
Resigned for personal reasons
Fall 2011
Replacement of Prof. Kimberly Bugg with a
substitute and replacement hired
Importance of the position for the
department
Spring 2012
College Office Assistant Rosita Salvidar hired
Long time vacancy created by
resignation of Deeba Aslam
Fall 2011
Danny Li appointed as CLT
Change in job description for position
left vacant due to retirement of Tom
Shemanski
Fall 2011
Library hours extended
Requests by students for Sunday hours Spring 2012
and later closing on Friday. Awareness
that no campus space is available for
students who are on campus before
Friday 6 pm classes
Personnel
Services
Automated schedule and attendance tracking Number and variety of schedules for
for work study students (program created by work study students made scheduling
CLT Danny Li)
difficult
Spring 2012
"Mapping" feature embedded in library
catalog
Spring 2012
Students frequently confused and
unable to find books in the stacks
20
Assessment and Evaluation
KPI
Target Outcome
Actual Outcome
Action Plan
Status
Implementation of
Implementation of at least
new technologies
3
and new equipment technological innovations
(e.g. podcasts, ipads,
federated searching)
New technologies
1. Smart podium and faculty
trained to use it
2. Acquired and trained faculty
to use clickers
3. Created and implemented
scheduling and timekeeping
system for work study employees
4. Embedded library maps in the
online catalog
5. Created and deployed touch
screen library directions station
6. Deployed Macintosh
workstations
7. Deployed cordless chargers
8. In process of changing chat
reference system
9. Integration of Library and
media technicians not complete
due to unforeseen expectations
of media services users
1.Continue to implement Continuing
new technologies,
including print
management system
2. Work to remove
factors preventing
integration of media and
library technicians
Wider participation in 1.Increase in number of
information literacy classes
instruction
2. Recognition of
information literacy
as part of general
education by one
of the following
a- mandatory credit or
non-credit
bearing course
b- lengthening of ST100 to
include an
information literacy
component
c-adoption by each of the
academies
of an information literacy
component,
e.g. information literacy
class
mandated in cornerstone
courses
1. Increase in number of classes
2. Lack of interest on part of
Student Affairs in lengthening
ST100 to include information
literacy
3. Academy personnel contacted
did not want to pursue
mandatory information literacy
component in cornerstone
courses
1. Submit credit bearing Continuing
course to meet one
Pathways requirement
2. Devise ways to assist
Pathways course faculty
in meeting information
literacy requirements
Assessment Plan
Core Activity
KPI
Collection of data regarding 90% of student evaluations
quality of teaching by
satisfactory or above
library faculty members
Target Outcome
Plan
90% of student evaluations
satisfactory or above
1.Acceptance of evaluation
form by appropriate college
and university authorities
Assessment Plan
Core Activity
KPI
Target Outcome
Documenting value of
library in student success
Implement measures of
services and their impact on
student success
Obtain data on at least 2 measures of 1. Study ACRL Valuation
library services and their impact on
project and select services to
student success
be measured in terms of
impact on student success
2. Establish plans for
measuring activity and
impact on student success
Collection development
Exploration of "just in time"
model
Acquisition of data to assist in
decisions regarding workability of
"just in time" model instead of "just
in case"
Participation in patron driven
acquisition of ebooks in
program supported by OLS
Collection development
Successful use of centrally
supplied textbook funds
80% of textbook funded purchases
circulate at least twice
1. Review data from
previous textbook initiative to
determine what did and did
not circulate
2. Review reserve collection
and general collection usage
to determine which subject
areas account for most book
circulation
Chat reference
Increase in usage
To increase use of chat reference by
10%
1. Implement replacement
of Meebo which is being shut
down by owner Google
2. Continue to find ways to
inform students and faculty
of the service
3. Study transcripts of chat
sessions available from new
vendor to determine patterns
regarding chat inquiries
Use of academic resources Increase in use of databases 10% increase in database usage
by students
and ebooks
Plan
1. Refresher training for
adjunct library faculty
2. Changes in library liaison
program so that appropriate
faculty members are
informed about library
resources
3. Encouraging all library
faculty to use LibGuides at
reference desk to support
self-sufficiency for students