Content process overview
Monday, July 25, 2011
New content
requested
External
news event
1.
Commission
content
2.
Research
content
3.
Produce
content
4.
Enter/edit
content
5.
Review
content
Finish
6.
Produce
Behind the
Headlines
Page 1
1. Commission content
Monday, July 25, 2011
NHS Choices Operations Board
1
Present Roadmap
following consultation
with stakeholders
Approves Roadmap
2
Meeting run by Chief
editor to assign editor
to subject depending on
Roadmap
Contacts policy team(s)
and informs them of
subject and plan (if
appropriate) and
identifies clinical
contacts
Policy teams
3
Collates key messages
from all interested
parties
Subject meeting with interested parties in the DH
Subject editor
5
Takes key messages
from policy team(s) and
collates content list
7
Incorporates feedback
and creates content list
2.
Research
content
Create
content
6
Reviews content list and
provides feedback
Clinical engagement
4
Initial clinical input if
required
Page 2
2. Research content
Monday, July 25, 2011
Subject editor
1
Agreed
content list
Consults peer reviewed
scientific research
3
9
When direct experience
is required, consult
people with direct
experience (defined
below)
Review
comments
Compiles research and
completes content
3.
Produce
content
Completed
content
Evidence and other peer
reviewed research
2
Research NHS Evidence
for systematic reviews
and other peer reviewed
data
Evidence base consulted
Direct experience
4
Consult Healthtalkonline
(www.healthtalkonline.org)
where relevant
5
Consult relevant
clinicians
6
Consult national
charities where relevant
7
8
Patient organisations
Feedback to NHS
Choices from patients
and the public where
relevant
Page 3
3. Produce content
Monday, July 25, 2011
Subject editor
5
Receive
comments
Negotiate with clinician/
policy. If unresolved,
request final decision
from CIAG
No
Content
drafted
2
Edits work and sends to
subject policy team(s)
where relevant
Editor agrees with
feedback?
Yes
Significant
changes? Return
content to
clinical sign off
No
6
Edits content and sends
to Head of production for
entry
Yes
Policy teams
3
4
Reviews content and
disseminates to
interested parties
Collates feedback and
sends to editor
Clinical engagement
1
With appropriately
qualified clinician for
clinical sign off
Head of production
4.
Enter/edit
content
Approved
content entered
Page 4
4. Enter/edit content (after final sign off)
Monday, July 25, 2011
Head of production
Content passes
review?
Head of production
receives
content/changes
Change to existing
content?
4
Yes
Yes
9
Content
published
to live site
Edit properties to include
a publish begin date
No
No
Assigns Sub editor
7
No
Informs Chief editor or
nominated deputy for
approval
10
To be published
immediately?
Yes
Submit for publishing
Subject editor
1
2
3
Enters content into CMS
Review and amend
content in CMS
Informs Head of
production content is
ready
Sub editor
5
6
Review and subedit
content in CMS (checks
facts, spelling, grammar,
style)
Submits for approval to
Head of production and
provides hard copy
Chief editor
No
8
Content passes
review?
Yes
Reviews content
Page 5
5. Review content
Monday, July 25, 2011
Content on the site is reviewed systematically
Arrive at
scheduled date
Triggers content review
User generated
feedback
2.
Research
Content
3.
Produce
content
4.
Enter/edit
content
Finish
Evidence
update
Page 6
6. Produce Behind the Headlines
Monday, July 25, 2011
BtH editor
External
news event
1
2
Research
Media outlets
Select
appropriate
story
3
4
7
Research scientific
papers
Send paper clippings
and scientific papers to
Bazian
Edits article
4.
Enter/edit
content
No
Significant edits?
Yes
Content
published
on live site
No
Libel check needed?
Yes
Bazian
Internal lawyers
5
6
Write article
Reviewed by in house
clinicians for clinical
sign off
Yes
10
Article accepted?
Review article
No
Page 7
Content process key
Monday, July 25, 2011
Internal event
External event
Result
High level process
1
Process
Process end
Wait
Page 8