Answers for Energy
Long Term Programs (LTP)
For Industrial Gas Turbines up to 15 MW
With over 20 years extensive global experience, providing
and operating substantial numbers of LTPs, in a variety of
climates and locations, we can offer maintenance programs
tailored to the requirements of your Industrial Power
Generation and Oil & Gas applications.
Protecting your Investment
Specialist
Knowledge
Minimized
Downtime
Choose the Service
Level you Need with
our Tailor Made
Service Agreements
A Siemens LTP can help with your long
term operational planning, allowing the
scheduling of planned costs and,
dependant on the contract, can also help
determine both unplanned costs and
long term OPEX budgets.
Various levels of LTP contracts
are available and are designed
to help you plan the long-term
maintenance operations of
your SGT-400 gas turbine.
All can be fully tailored to suit
your specific requirements
with agreed terms and pricing structure.
Options
Various options can be added to fully tailor your
service agreement
Corrective Contract
As support LTP with a fully inclusive type of contract
Preventive Contract
Fig 1: LTP Product Building Blocks
As support LTP with all scheduled maintenance to be
known and fixed for a period of time
Support Contract
Access to technical support, basic inspections and
priority services
The benefits of a
Siemens LTP can include:
Improved control of
operating budgets
Protects your
investments.
Remote Diagnostic Services (RDS)
Proactive planning of
maintenance outages.
Expert technical advice and/or an analysis of data
downloaded from your Gas Turbine
Rapid response times.
Framework / Call Off Agreements
Helping to support your operational and scheduled
maintenance activities by offering an agreed process
and pricing structure
24/7 Emergency
service 365 days of
the year.
www.siemens.com/energy
Siemens has an established
history and has invested
globally in facilities, products
and manpower to support the
long term contract requirements
of the Siemens gas turbine fleet
Our LTP products are designed
to help you plan the long-term
maintenance operations of your
gas turbine, with agreed terms
and pricing structure.
Support Contract
A Support LTP Contract
offers basic cover, as well as
the following:
Parts & Manpower for Annual
Scheduled ‘A’ type Inspections
Priority Service
Emergency Call Out Service
Guaranteed Mobilisation Times
Basic Hand Tool Kit
Delivery
24/7 Global Helpdesk Service
Provision of 24/7 helpdesk with
expert support via Phone or Email
Full coverage during UK office
hours
Breakdown coverage outside
office hours for operational
emergencies
Assurance of support from
experienced field personnel with
the full back-up of the OEM
Access to drawings, designs,
software records and product
improvements
Ability to connect ‘live’ to control
system via STA-RMS (if activated)
to review faults in real time
Preventive Contract
As per the Support LTP, but
includes the following:
Parts for Scheduled ‘B’ & ‘C’ type
Maintenance inspections
Manpower for Scheduled
Maintenance inspections
Service Exchange Unit at ‘C’ type
inspection
Gearbox inspection/ Overhaul
Access to Spares Held Within
Territory
Corrective Contract
As preventative LTP with
unscheduled maintenance.
The Corrective LTP is a comprehensive
contract for total maintenance
coverage.
Parts for Unscheduled
Maintenance
Manpower for Unscheduled
Maintenance
Emergency Back-up Stock Holding
Access to Loan Unit
STA-RMS (Remote Monitoring /
Diagnostics system)
Guaranteed Availability of Loan Unit
Access to 24hr Global Helpdesk Service
Annual Availability Guarantee*
Agreed Annual Downtime*
* Corrective LTP with Availability Guarantee
Each service level can be tailored to
suit your specific requirements.
Remote Diagnostic Services
(RDS)
RDS utilizes the experience that we as
the OEM has accumulated from its
operating fleet. This, coupled with
the extensive knowledge of both our
field and service engineering teams,
gives us the unique capability to
enhance the specific requirements of
your Oil & Gas, Industrial or Power
Generation application.
Available as part of our
Framework or Call Off
agreements or via our Preventive or
Corrective Service Contracts, the
Siemens Remote Diagnostic Services
(RDS) can assist you with the
professional management of your
plant’s assets to help you meet your
investment goals.
Through the daily monitoring of various
operating statistics, trending and data
analysis, tailored to your specific
machine, Siemens RDS is designed to
optimize your rotating equipment
and processes.
Framework / Call Off
Agreements
Agreements that help to support your
operational and scheduled
maintenance activities by offering
agreed supply processes for:
Asset Management via
Remote Diagnostics for
Increased Reliability
We can provide various levels of
Remote Services including 24/7 global
Helpdesk and Daily Monitoring, with
assigned Siemens engineer, providing
both summary reporting and preemptive notifications if and when
required to suit both the site
conditions and your operating
requirements.
1
Options
Any of the following aftermarket
products can be included with
the Framework or Call Off
agreements as options:
Spare parts
Maintenance (support,
preventative& corrective) kit lists
Major scheduled maintenance
options (overhauls/service
exchange units)
Adhoc Field Services
Resident engineer services
Remote Diagnostic Options
(Helpdesk through to Daily
Monitoring)
Modernization & Upgrades
Customer training
Factory Overhauls
Modernization & Upgrades
Service Exchange
Individual project management
Field Service
Contract management team
Product Training
Dedicated technical support
Remote Monitoring Services
Spare parts & tooling
management
Spare Parts
Project Management
Data Collection
at Site
2
Data Transfer (cRSP)
3
Central Data
Storage / Admin
Siemens
STA-RMS Servers
INTERNET
Customer
Access
Gateway
Customer Customer
Intranet Firewall
Siemens
Firewall
cRSP
Servers
4
Streaming
Data
HMI
Interaction
Automated
Data Processing
Agents, Dashboard
5
Final Data Analysis
Siemens Expert
8
Customer
7
Real Time Troubleshooting
6
Proactive Notifications
Diagnosis / Prognosis supplied via Reports
Fig 1: RDS Core Functions
LTP Scope
Included
Option
Framework
/ Call Off
RDS
Support
Corrective
Preventative
Parts for annual ‘A’ inspection
Manpower for annual ‘A’ inspection
Priority service
Emergency call out service
Guaranteed mobilisation of service personnel
Basic hand tool kit
Delivery
Parts for annual ‘B’ and ‘C’ inspection
Manpower for annual ‘B’ and ‘C’ inspection
Service exchange at ‘C’ inspection
Gearbox inspection / overhaul
Access to 24hr global helpdesk service
STA-RMS (Remote Monitoring Service)**
Access to spares held with in territory
Parts for unscheduled maintenance
Manpower for unscheduled maintenance
Emergency back-up stock holding
Access to loan unit
Guaranteed availability of loan unit
Annual availability guarantee
Agreed annual downtime
**subject to controls system
Fig 2: LTP Product Matrix.
For more information or to arrange
an appointment, please contact
your local CSM or our LTP experts in
Lincoln, UK
Tel: +44 (0)1522 583544
Email: lcnw.sgt.service.enquiries.
energy@siemens.com
www.siemens.com/energy
Published by and copyright © 2014:
Siemens Industrial Turbomachinery, Energy
Service Feilden House, Lincoln, LN6 3AD, UK
All rights reserved. Trademarks mentioned in this
document are the property of Siemens AG, its
affiliates, or their respective owners.
Subject to change without prior notice.
The information in this document contains
general descriptions of the technical options
available, which may not apply in all cases. The
required technical options should therefore be
specified in the contract.