2012-2013 Certificate of Achievement Worksheet
Customer Service
Name _____________________________ SID _______________ Date __________ Advisor ______________________
The Certificate of Achievement is designed for students who wish to receive specialized occupational training for a specific career objective. See
college catalog for academic residency requirements. Students are required to maintain a cumulative grade point average of 2.00 to receive this
certificate. Any course specified below must be completed with a grade of a “C” or better to satisfy requirement. Plan ahead as some courses are not
taught every quarter.
Program Distribution
This program provides students with basic customer
service skills to help them:
1. Develop a positive internal and external organizational/institutional customer climate,
2. Develop a long-term customer service strategy
to build a strong base for the profit and/or not-forprofit sectors, and
3. Understand the entry-level jobs in the customer
service field within a short completion time.
NOTES:
Major Area Requirements
Courses listed below are to be completed with a “C” or better.
BTEC 135
10-Key Calculator
1
BTEC 150
Computer Business Applications
5
BTEC 169
Introduction to Excel
3
BTEC 170
Excel for Business
3
BUS& 101
Introduction to Business
5
ECON 110
Intro to Global Economy
5
MGMT 100
The Business Environment
5
BUS 110
Customer Service
3
BUS 251
Professional Selling
3
CMST&210
Interpersonal Communication
5
HDEV 117
College Success
3
HDEV 186
Stress Management
1
or
or
MARs Complete
MARs Needed
0
TOTAL CREDITS REQUIRED: 32
NEEDS:
0
STUDENT SIGNATURE:________________________________
ADVISOR SIGNATURE:________________________________
REVISED: 07/17/12
UNOFFICIAL EVALUATION GIVEN TO STUDENT