DRAFT Financial Services Curriculum Framework - HSC Content overview - FINANCIAL OPERATIONS
communication
problem solving
FNSACC301A Process financial transactions and extract interim reports
Associated units of competency
Employability skills
FNSACC303A Perform financial calculations
planning and organising
learning
technology
assets
credit
debit
depreciation
definitions
expenses
income
liabilities
revenue
owners equity
legislative, industry and organisational requirements
accountability
auditing
conventions/doctrines
importance for
processes
accounting
procedures
compliance
workplace/enterprise
employee
auditing
consequences of non-compliance for
business structures
client
creditors and debtors
an understanding of
journal
data
integrity
relationships between financial systems
ledger
matching
petty cash book
financial information
trial balance
unclassified
classified
system and accounts
types
balance sheet
report
validity
financial records
interim
adjustment/credit note
delivery docket
unadjusted income statement
invoice/tax invoice
source documents
preparation
purchase order
source documents
receipt
processing
statement
importance of
client
workplace/enterprise
petty cash voucher
accuracy
consequences of making errors
workplace documentation
sources of information
rechecks
common errors
correction of errors
ensuring quality outcomes
client records
data and statistics
other
authorisation
industry
validity
data entry
routine procedures/processes
Financial operations
methods
reconciliation
special transactions
manual
electronic
input data
principle
system
resources
financial transactions
double entry bookkeeping
transaction processing
calculator
equipment
computers
software
process
standards
formats
the general journal
recording outcomes
journals
industry
workplace/enterprise
calculation worksheets and other workplace/enterprise documentation
bookkeeping practice
specialised journals
storage
formats
Chart of Accounts
loan calculators
task specifications
item batching
accounting equation
tax tables
compound interest tables
supporting documentation
verification
balancing
depreciation factors
government
errors
electronic
hard copy
importance of
ledgers
accuracy
the general/nominal ledger
posting to ledger
consequences of incorrect data entry and calculations
ensuring quality outcomes
client
workplace/enterprise
rechecks
the trial balance
common computational errors
deposit
addition
withdrawal
cheque
security and safety precautions
item batching
subtraction
division
multiplication
banking
percentages
banking method
deposit facility
arithmetic operations
financial calculations
card voucher
cash management
processes
mathematical concepts
numerical operations
decimal
fractions
proof of lodgment
sourcing appropriate formulae and equations
reconciliation
correct values for formulae terms
claim
vouchers
mathematical formulae and equations
application to a range of workplace tasks
petty cash
use within
reconciliation
Goods and Services Tax (GST)
inflation effects
interest
workplace calculations
simple
compound
credit interest
loan
mark up and break even
straight-line depreciation
spreadsheets
charts and graphs
DRAFT Financial Services Curriculum Framework - HSC Content overview - INDUSTRY CONTEXT
communication
BSBWOR203A Work effectively with others
Associated units of competency
problem-solving
FNSINC301A Work effectively in the financial services industry
Employability skills
planning and organising
learning
features
primary role
sectors and departments
nature of the industry
direct
interrelationships between sectors/departments
characteristics
verbal
psychological
occupational areas
examples of organisations/businesses
indirect
physical
services provided
bullying and harassment
customer service
types
underpinning principles
industry approaches to service delivery
principles
employees
reciprocal rights and responsibilities
industry standards
anti-discrimination
intent of legislation
employers
workplace policy, guidelines and procedures
anti-discrimination
acts
differences between
workplace/organisational policy and procedures
recourse available
regulations
codes of practice
legislative requirements
strategies to eliminate bias and harassment
consequences and legal ramifications
how work is organised and undertaken
strategies for establishing quality service
sexual
purpose and intent relevant to a particular sector/department
governance
application for specific workplace and job role
inappropriate workplace behaviour
Australian Securities and Investments Commission (ASIC)
career pathways and knowledge and skills required
key regulatory bodies
full-time
part-time
casual
underpinning values, principles and ethics
contract
consequences of non-compliance
work standards
working in the industry
terms and conditions for specific job role
for specific job role
seeking opportunities to improve work practices and client outcomes
employee and employer rights and responsibilities
principles of equal employment opportunity (EEO)
employment
difference between
employer and employee groups
unions
workplace/organisation specific
expected standards
difference and application
contract
professional associations
industry-wide
value
award
agreement
Australian Prudential Regulation Authority (APRA)
Reserve Bank of Australia (RBA)
Industry context
types
Australian Competition and Consumer Commission (ACCC)
primary role/function of key industry bodies
legal
ethical
legal and ethical framework
worker
industry
purpose and value of code of conduct
legal and ethical issues
organisational
legal and ethical obligations
strategies to maintain
client
industry currency
compliance and meaning for
worker
industry
purpose and requirements
accreditation
conflict of interest
workplace policy and procedures
importance
individual
privacy/confidentiality
issues affecting the industry
training
consequences of non-compliance
industry registration requirements
what constitutes a breach
ramifications
DRAFT Financial Services Curriculum Framework - HSC Content overview - SAFETY
communication
BSBOHS303A Contribute to OHS hazard identification and risk assessment
Associated units of competency
problem-solving
Employability skills
FNSINC301A Work effectively in the financial services industry
planning and organising
learning
incident
accident
difference between
emergency
manageable first aid
emergency
situations
range of common incidents, accidents and emergencies
health
meaning
safety
range of possible workplace injuries and their causes
human
strategies to reduce workplace accidents and injuries
emergency situations
location
use
cost of workplace injury
incidents, accidents and emergencies
seeking assistance
social
economic
organisational
emergency signals, alarms and exits
occupational health and safety
response procedures
notification
workplace/organisation policy and procedures
primary role of key OHS bodies
sources
sources of information and data
procedures to follow
internal
external
research skills
reporting
taking initiative
role of personnel in emergencies
levels of authority
basic principles of first aid and management of injuries and conditions
problem-solving
decision-making
hazard
risk
difference between
Occupational Health and Safety Act 2000 (NSW) and amendments
legislation
Occupational Health and Safety Regulations 2001 (NSW) and amendments
self
OHS Consultation
colleagues
potential hazards to
clients
legislation and codes of practice
Risk Assessment
codes of practice
Manual Handling
visitors
purpose
tools and equipment
application to industry and specific job role
manual handling
materials
work processes and practices
work environment
self
others
Safety
range of hazards
expertise/specialist advice
employee
legislative requirements
human factors
safety signs and symbols
meaning of colour and shape
placement and positioning
risk management
strengths and limitations
external
employer
consequences of non-compliance
biological
internal
rights and responsibilities
hazard identification
responsibility of all in the workplace
application in the workplace
tools, techniques, processes and methods
OHS committee/representative
OHS compliance
risk assessment
election/formation
roles and responsibilities
requirements
eliminate
industry
workplace
substitution
modification
isolation
formal/informal
monitoring and reporting
minimise
risk control
engineering control
written
verbal
to appropriate persons
purpose and importance
administrative
safe work practices
types
how, when, to whom
other controls
self-assessment
PPE
supervisor/team leader/manager
monitor and review
OHS representative/committee
workplace inspection and testing
ergonomics
selection, use and maintenance of personal protective equipment (PPE)
manual handling techniques
clean up procedures
waste disposal
formal/official
assessor
consultants
specialist
technical advisors
practices and procedures and their purposes
safe work practices and procedures
housekeeping
OHS and the environment
importance of
specific to workplace/organisation within the industry
DRAFT Financial Services Curriculum Framework - HSC Content overview - WORK
communication
teamwork
problem-solving
BSBWOR203A Work effectively with others
Associated units of competency
FNSINC301A Work effectively in the financial services industry
initiative and enterprise
Employability skills
planning and organising
self management
learning
technology
information management system
importance of collegial relationships in provision of quality customer service
databases
establishing contact
word processor
spreadsheets
financial
workplace protocols and procedures
client contact systems
proprietary
communication
working with colleagues, clients and others
software
technology
definition
working with others
team work
industry specific
internet and intranet
characteristics of effective teamwork
benefits
examples of teams/work groups
selection and use appropriate to task
delivering quality customer service through team work and work groups
technological skills
industry bodies
passive
professional associations
aggressive
differences between being
sources
assertive
when working with others
in the delivery of service
causes of misunderstanding and conflict
unions
journals
internet
conflict
networks
sources of information
positive
job description
effects
negative
role/duty statement
resolution techniques
access and use
misunderstandings and conflict
negotiation
approaches
workplace/organisation manuals
manager/supervisor/team leader
problem solving
colleagues
conflict management
strategies for understanding and clarifying work instructions
mediation
workplace policy and procedures
with colleagues and clients
individual response to conflict or misunderstandings
process/cycle
personal approach to management and resolution of conflict
verbal
when and from whom to seek assistance
types
cultural awareness
effective verbal, non-verbal and written
concepts of
communication
inclusiveness
general characteristics
cultural expectations
non-verbal
written
cultural diversity
effective questioning and listening techniques
general features
benefit
cultural diversity
need for tolerance and respect in the workplace
benefits
methods/equipment used
Work
selection
importance of respect and sensitivity
promoting workplace diversity
accommodating individual differences
strategies to overcome
barriers to effective communication
cultural groups within Australia
proactive strategies
use
workplace diversity
culturally appropriate work practices
personal attributes and work ethic
effective cross-cultural communication skills
worker
interpersonal skills
personal presentation and hygiene
presentation standards for specific workplace and job role
impact of personal values, opinions and ethics on everyday work
for a specific job role
relationship between individual and team roles
roles and responsibilities
purposes and uses of documentation
difference between individual and workplace/organisational goals and plans
organisation/workplace policy and protocols and regulatory requirements
confidentiality
privacy
philosophy, values and objectives of a workplace/organisation
definition
lines of communication and reporting
role of employees in quality improvement, auditing and accreditation
recording and reporting
importance of
implications of non-adherence to quality improvement program
document maintenance
storage
inventories
relationship to a specific job role
legislative and regulatory requirements
definition
standard procedures
information management
financial services worker
quality improvement
performance management
key components
why, when and how used
access and release
connection between evaluating work performance and improving work practices
industry standards
workplace policy, guidelines and procedures
strategies
implementing and maintaining in accordance with
maintain current knowledge and skills
enhance ongoing professional development
value to individual, workplace and industry
colleagues
client
workplace
personal reflection
effect of poor work practices on
sources
industry
work practices
service delivery
work practices
awareness of emerging technologies affecting
strategies
working sustainably
direct/indirect
positive/negative
feedback
strategies for obtaining and interpreting
dealing with
environmental issues
definition 'environmentally sustainable work practice'
formal/informal
positive feedback
negative feedback
responsibility to provide feedback
DRAFT Financial Services Curriculum Framework - HSC Content overview - ACCOUNTING STREAM
communication
BSBFIA302A Process payroll
Associated units of competency
problem-solving
BSBFIA401A Prepare financial reports
Employability skills
FNSACC302A Administer subsidiary accounts and ledgers
learning
technology
creditors invoice
authorisation for payment
identifying ledger
remit payments to creditors
cheque requisition
accounts payable
process
accounts paid report
payments documented
supplier statements
reconcile balances outstanding
receipts
types
source
update debtors records
prepare statements
subsidiary accounts and ledgers
process
monies owed (debt) to monies paid
investigate discrepancies
common causes
amend entries
workplace/enterprise credit policy
accounts receivable
verify debt status
payroll systems
recovery actions
communication with client
measures to collect
recovery plan
types
confidentiality
security
doubtful
identify client in default
debtors ledger
manual
electronic
bad
records management
legal action
recording and reporting
payroll records
property
storage
legislative requirements
source documents
standard
equipment
differences between
pay period
variations
Accounting
employee details
liquid/current asset
calculating depreciation
deductions
depreciation of fixed/non-current assets
process payroll
prepayments
accruals
common irregularities
depreciation of fixed/non-current assets
irregularities
referred for resolution
record of disposal of fixed/non-current assets
prepare payroll
general journal entries
debts
balance day adjustments
authorisation
produce payroll record
straight-line method
disposal of fixed/non-current assets
timelines
reconcile total wages
correction of irregularities
reducing balance method
depreciation schedule
calculate payment due
individual pay advice
bank accounts
payroll data
allowances
payroll
cash
asset register
pay rate
plant
fixed/non-current asset
financial reports
arrange payment
bad
doubtful
inventories
reversing
security
closing
payroll enquiries
trading
profit and loss
post journal entries to ledger
reporting period
cost of goods sold
revenue statement
end of period financial reports
profit
assets
balance sheet
liabilities
equity
common errors
errors
correction of errors
referred for resolution
gross
net
DRAFT Financial Services Curriculum Framework - HSC Content overview - FINANCIAL SERVICES STREAM
FNSACM303A Process payment documentation
communication
FNSRTS301A Provide customer service in a retail agency
Associated units of competency
FNSRTS308A Balance cash holdings
problem-solving
Employability skills
BSBRKG304B Maintain business records
planning and organising
technology
define
agency
financial services institution
role
range
products and services
benefits
application
related documentation
financial services institution
transactions
phone (hotline)
industry
privacy
legislative and regulatory
personnel
requirements
scope of capacity to offer advice
workplace/enterprise policy and procedures
level of authorisation
relationship with the institution
what is/is not a record
understanding of
when a record should be made
protocols for referrals
maintaining up-to-date knowledge
agreed timeframe
standard operating procedures for processing transactions
types
characteristics
purposes and use
active
characteristics
quality service
records
agency
stages of use
archival
website
contacts
taxation
financial transactions reporting rules and requirements
benefits
types
customers
needs, preferences and expectations
organisation/workplace policy and protocols
confidentiality
privacy
legislative and regulatory requirements
sources of information
enquiries
business/records system
handling difficult or abusive customers
common enquiries
customer service
importance of
effective responses
creation of records
maintenance of records
procedures for contact with customers
customer interaction
record-keeping
records continuum
seeking assistance
complaints handling policy and procedures
record management
disposal of records
customer dissatisfaction and complaints
access
security
release
common complaints
effective responses to complaints
seeking assistance
organisation/workplace requirements
method
supervisor
colleagues
electronic
from
external
requests
priority
information required
manual
Financial Services
authenticity
processing transactions
completeness
elements
reports
accuracy
consider
reconciliation
level of security
range typical to financial services institution
cash transactions
non-cash transactions
integrity
security
deposit, withdrawal and transfer
system controls
cash float
accuracy
time frame
systems and accounts
budget
client and payee database
cash holdings
data entry
understanding of
takings
related systems
balance
facility
periodic
end of day
documentation
opening cash
verification
authorisation
payment status
common discrepancies
correction of discrepancies
balancing the terminal
cash received
cash given out
payment
name and general features
payment system
discrepancies
range of equipment common across the financial services industry
effect payment
storage
access and release
standard procedures
working knowledge
maintenance
cash and non-cash transactions
importance of information management
purpose and limitations
opening, closing and clearing the terminal
accuracy
workplace records
cash and non-cash handling procedures
traceable
confidentiality
security
workplace/enterprise policy
industry standards
recording takings
credit arrangements
transference of tender
legislative requirements
processing and proofing
maintenance of cash float
cash and non-cash balancing calculations
balance cash holdings
reconcile takings
discrepancies
workplace documentation
time frames
accuracy
workplace/enterprise policy and procedures
common discrepancies
correction of discrepancies
DRAFT Financial Services Curriculum Framework - HSC Content overview - CERTIFICATE II SCHOOL-BASED
TRAINEESHIP STREAM
FNSFLT203A Develop an understanding of debt and consumer credit
Associated units of competency
FNSFLT205A Develop an understanding of the Australian financial systems and markets
FNSFLT206A Develop and understanding of taxation
communication
Employability skills
learning
assessable income
deductions
Pay as you go (PAYG)
superannuation contribution
key terminology
Tax File Number (TFN)
taxable income
Business Activity Statement (BAS)
local
State
role and use in the Australian economy
history
federal
legislative requirements
risk
credit
rating
taxes
levies
creditor/lender
collection methods
debt
duties
debtor/borrower
role of Australian Taxation Office (ATO)
sources of information
declaration forms
rates
assessment
default
equity
taxation
Tax File Number (TFN)
return
an understanding of
regulatory bodies
financial institution
personal taxation
consumer advisory bodies
tax liability
interest
loan
payment
sole trader
role of credit within Australian society
partnership
effect of debt on Australian economy
trust
effect of business structure
advantages and disadvantages
company
Australian Business Number (ABN)/Australian Company Number (ACN)
return
business
loan
tax liability
payment
debt and consumer credit
finance
credit facilities
options
implications of under or over payment
brief history
equity/share
credit card
overdraft
secured/unsecured
implications of defaulting
financial institutions
bond
futures
derivatives
provision and management of credit
types
financial markets
money
costs
investors
interest
participants
speculators
consumers
effect on
monetary policy
meeting minimum payments
credit reference
Reserve Bank of Australia (RBA)
credit rating
credit history
Australian financial system and markets
functions of money
Australia
global
monetary cycle
Australia's monetary system
short-term money market
impact of decreases and increases
money supply
importance of regulation
primary (raw materials)
secondary (products)
sectors
tertiary (services)
current events and issues
State
minimising fees and charges
avoiding credit card fraud
motivation for holding money
Commonwealth
variable
managing debt
effective use
financial intermediaries
role/function
Australian economy
fixed
comparison rate
government
importance
Australian economy
role and effect of government
domestic interest rates
consumer activity
credit reference agencies
fees and charges
financial institutions
financial institutions
regulatory bodies
consumer advisory bodies
foreign exchange
banks
store card
revolving
Certificate II
School-based
Transship
purpose
leases
fixed
employee superannuation contribution
options
debt
individual
business taxation
rates
assessment
credit
impact of change
Australian Prudential Regulation Authority (APRA)
Australian Securities and Investments Commission (ASIC)
role of regulators
reports
agencies