POST: Support Worker
HOURS: 30 pw x 4
SALARY: £7.40 per hour
LOCATION: Eleanor Street Apartments
REPORTS TO: Scheme co-ordinator
JOB PURPOSE
To provide support to 12 people who are tenants in their own apartments. The duties of the post
will be determined by the individual needs of the users being supported.
MAIN DUTIES
 To encourage and support tenants to live as fully and as independently in the local
community.
 To assist and support tenants with the practical aspects of all daily living tasks in
accordance with their individual care plans.
 To give medication prompts adhering to agreed service administration of medications
policy and procedures.
 Manages individual health, safety and well-being following agreed risk management and
care plan policies and procedures.
 Ability to use compassion, empathy and reassurance in relation to disability and mental
health conditions.
 To provide a high quality person centred service and ensure that all individuals are
encouraged to exercise their rights of choice, dignity, respect and equal opportunities.
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RESPONSIBILITIES
Adhere to Safeguarding policies and procedures to ensure the protection of vulnerable
people from abuse.
Encourages individuals’ in personal care needs.
To be aware of the need to maintain complete confidentiality.
To manage incidents of individuals displaying behaviour which is harder to handle
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To observe and monitor tenants health, safety and well-being and report any changes to
the appropriate person.
To participate in mandatory and other training, evidencing continual professional
development.
To engage in agreed supervisions and performance development reviews in line with
policies and procedures.
To work independently within codes of practice whilst out in the community.
EXPERIENCE / SKILLS
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Previous experience of working with adults with disabilities particularly those with a
learning disability or mental health issues.
Experience of working with individuals whose behaviour may be harder to handle.
Knowledge of disability / mental health.
COMMUNICATION
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Ability to communicate effectively both orally and written with individuals, carers and
other professionals.
Ability to effectively engage in and sustain working relationships.
EDUCATION
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NVQ level 2 or equivalent or willingness to work towards a qualification.
Willingness to undertake further training applicable to clients’ needs.
PERSONAL RESPONSIBILITIES
Health & Safety
Under the Health & Safety at Work Act 1974 it is the responsibility of individual employees at
every level to take care of their own health and safety at work and that of others who may be
affected by their acts at work. This includes co-operating with management in complying with
health and safety obligations, particularly by reporting promptly any defects, risks or potential
hazards.
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Fire procedure
The post holder must adhere to the Fire Policy, including training attendance.
Equal Opportunities.
Navigo Extra and Care4all have policies covering Equal Opportunities and Harassment. The aim is
to ensure that no colleagues, potential employees, clients are harassed or receive less favourable
treatment on the grounds of disability, sexual orientation, marital status, race, colour, religion or
ethnic/national origin.
Security and confidentiality
The post holder must adhere to a range of policies, procedures and legislation relevant to
security and confidentiality: these include:
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Data Protection Act 1998
Access to health Records Act 1990
Copyright, Designs and Patents Act 1998
Computer Misuse Act 1990
BS7799 ( Information Governance)
Caldicott
Document and Records Management
This job description is not a definitive or exhaustive list of the responsibilities but identifies the
key tasks and duties of the post holder. The post holder may be required to undertake other
reasonably determined duties and responsibilities, commensurate with the level of the post
without changing the general character of the post. Specific objectives and targets for the post
holder will be regularly agreed and reviewed as part of the annual Personal Development
Review process.
If you require further information about this post please contact – Amy Quickfall on 01472
277738 or Claire Cottingham 01472 629718
Closing date for applications – Friday 4th March
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