Board Box
AUGUST 14, 2015
ITEM
1.
BOARD BOX ITEM
RECAP OF RECENT LEGISLATIVE ACTIVITIES FOR
JULY/AUGUST 2015
STAFF
PAGES
A. COLAIACE
2-3
4
2.
NEW EMPLOYEE UPDATE
F. MOSELEY
3.
OUT OF STATE TRAVEL UPDATE FOR JULY 2015
C. MOTTA
5-6
4.
SAFETY UPDATE FOR JUNE 2015
M. GREENWOOD
7-8
5.
UPDATE ROLLING BOARD AGENDA CALENDAR
F. JEWELL
9-10
6.
KEY PERFORMANCE INDICATORS JUNE 2015
M. THOMPSON
11-17
7.
FINANCIAL REPORT FOR JUNE 2015
H. RODRIGUEZ
18-33
8.
EXECUTIVE SUMMARY UPDATE FOR JUNE 2015
S. CHANG/S. KELLEY/D.
FOSTER
34-37
9.
OPERATIONS REPORT FOR JUNE 2015
M. THOMPSON
38-50
BOARD BOX ITEM #1
August 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
ANDRE COLAIACE, DEPUTY EXECUTIVE DIRECTOR, PLANNING AND
GOVERNMENTAL AFFAIRS
RE:
RECAP OF RECENT LEGISLATIVE/MEDIA ACTIVITIES
Federal Legislative Activities: The American Public Transportation Association
(APTA) Reports: “With the most recent MAP-21 surface transportation bill extension
about to expire on July 31, 2015, Congress passed another short-term extension that
will keep federal public transportation and highway programs operating through
October 29, 2015. After the Senate passage of a six year bill in late July, the focus is
now on the House of Representatives this fall. Senate leaders had hoped to have the
House adopt the Senate-passed bill before the August recess, but House leaders
indicated that they wanted to write their own bill, which would then go to a
House/Senate conference committee to produce a compromise package.”
On July 30th, the United States Senate passed a six-year transportation reauthorization
bill by a vote of 65-34. Overall, APTA supported the bill but had concerns about the
levels of transit funding and also the fact that the bill is only funded for its first three
years. The overall funding is as follows:
MAP21
FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021
FY 2015
Total Transit
10,695.00 11,633.55 11,882.19 12,244.09 12,720.26 13,036.24 13,360.99
Growth over FY
-8.78%
11.10%
14.48%
18.94%
21.89%
24.93%
2015
Total Highway
40,256.00 41,625.50 42,896.30 44,331.10 45,759.40 46,882.70 48,032.90
Growth over FY
-3.40%
6.56%
10.12%
13.67%
16.46%
19.32%
2015
Sec. 5310 Enhanced Mobility for Seniors and Individuals with Disabilities
The bill grows section 5310 by 2 percent, or $5.17 million in FY2016, and authorizes it
to grow by 17.31 percent, or over $44 million by FY 2021. Included in the bill is a
provision for the coordination of public transportation services with other federally
assisted local transportation services, ultimately aimed to develop a costsharing policy. The bill also creates a pilot program that would provide grants to finance
innovative projects for the transportation disadvantaged to improve the coordination
of transportation services and non-emergency medical transportation services. Access
has received a significant allocation of these funds to fund vehicle purchases.
2
State Legislative Activities: According to the California Transit Association (CTA), when
lawmakers return to Sacramento, they will have approximately one month to finalize
and send to the Governor a final transportation funding package as part of the special
session to address the state’s multibillion-dollar backlog of deferred transportation
infrastructure maintenance. Various members of the Legislature have introduced a
package of bills to address the approximately $72 billion funding shortfall currently
faced by California’s transit systems over the next ten years.

SB X1 8 (Hill) and AB X1 7 (Nazarian) are identical bills that would increase the
percentage of Cap and Trade revenues continuously appropriated to support
public transit from 15 percent to 30 percent.

SB X1 7 (Allen) and AB X1 8 (Chiu and Bloom) are identical bills which would,
beginning July 1, 2016, increase the sales and use tax on diesel fuel from 1.75
percent to 5.25 percent, with the resulting revenue made available to transit
operators across the state through the existing State Transit Assistance program
formula and allocation mechanisms.
Local Legislative Activities:
During July and the first part of August:

I met with staff from Councilmember and Metro Boardmember Paul Krekorian’s
office to discuss Access Services.

I attended a luncheon (with Deputy Executive Director Faye Moseley) featuring
County Supervisor and current Metro Board Chair Mark Ridley-Thomas.

I attended two Women’s Transportation Seminar events: one featuring new
Metro CEO Phil Washington and the other featuring three transportation
consultants from the offices of Councilmember Mike Bonin, County Supervisor
Mike Antonovich and County Supervisor Sheila Kuehl.
If you have any concerns or questions, please feel free to contact me at 213/270-6007.
3
BOARD BOX ITEM #2
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
FAYE MOSELEY, DEPUTY EXECUTIVE DIRECTOR, ADMINISTRATION
RE:
EMPLOYEE UPDATE
Employee Promotion
There were no employee hires and one employee promotion for Access this past month.
Mike Greenwood was recently promoted from Director, Safety & Risk Management to
Deputy Executive Director, Operations. In this role, Mike will directly to F Scott Jewell,
Chief Operating Officer. His direct reports will include Project Administrators Randy
Johnson, Rogelio Gomez and Fayma Ishaq; Jack Garate, Operations Administrator; Rick
Streiff, Manager of Fleet Design & Maintenance. He will continue to lead the Safety
team - Luis Pacheco and Cynthia Perkins-Stevenson, Safety Analysts and Road Safety
Inspectors, Phillip Rice, Alex Chrisman, Colin Obeso and Darwin Brown.
Prior to joining the Access, Mike spent 10 years as a Deputy Executive
Officer/Transportation Operations Manager with Los Angeles County Metropolitan
Transportation Authority (METRO) where he managed contract operations including
three bus divisions, freeway service patrol contracts, call box operation contracts, and
consultant contracts in support of regional 511 implementation. He also spent 14 years
as a Service Development Manager (Section Manager III) with the Orange County
Transportation Authority (OCTA) where he worked in various management and
leadership capacities including bus operations, service planning, service scheduling,
taxicab regulation and special projects. Mike earned his MBA from Cal State Long Beach
and Bachelor of Arts in Social Ecology with Specialization in Environmental Planning
from UC Irvine. He is a graduate of the Leadership APTA Program, American Public
Transportation Association as well as the Center for Transit Leadership Executive
Development Program, Eno Foundation.
4
BOARD BOX ITEM #3
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
CHARLENE MOTTA, ADMINISTRATIVE ASSISTANT
RE:
OUT OF STATE TRAVEL UPDATE FOR JULY 2015
The following is a list of out-of-state conferences/seminars for July 2015.
2015 APTA Transit Board Member/Board Support Seminar
Denver, Colorado
July 18-21, 2015
The below mentioned Access Services Board members and staff member traveled to
Denver, CO for the American Public Transportation Association, Transit Board
Member/Board Support Seminar. The annual gathering brought Policymakers and staff
together for professional development sessions that focused on Best Practices in
Governance and creating policy for public transportation systems.
Doran Barnes, Access Board Chair
Dolores Nason, Access Board Vice Chair
Angela Nwokike, Access Board Member
Donna Cisco, Access Service Administrative Manager/
Board Liaison
2015 TRANSED International Conference on Mobility Management
Lisbon, Portugal
July 25-31, 2015
The below mentioned Access Services staff and Board Chair traveled to Lisbon, Portugal
for the TRANSED 14th International Conference on Mobility Management.
The
International Conference focused on Mobility Management and Transportation for
Elderly and Disabled Individuals which attracts between 600 and 1,000 delegates from
40 nations on six continents.
The conference took an ambitious goal of enlarging the scope of the conference to all
sorts of disabilities and sources of exclusion (e.g. physical, logical/cognitive,
economic/financial, temporary/permanent, etc.). This year’s conference theme was
“Aim and Manage for Inclusive Access”.
5
Doran Barnes, Access Board Chair
Shelly Verrinder, Access Executive Director
2015 ENO Transit Mid-Manager Seminar
Salt Lake City, Utah
July 27-31, 2015
The below mentioned Access Services staff member traveled to Salt Lake City, UT for
the ENO Transit Mid-Manager Seminar. The focus of the seminar was on mid-level
managers being the key to implementing an effective public transportation operation by
acting as a bridge between senior leadership and public-facing employees. Sessions
were offered to learn and develop leadership and management skills in order to be
effective.
Randy Jackson, Project Administrator
6
BOARD BOX ITEM #4
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
MIKE GREENWOOD, DIRECTOR OF SAFETY & RISK MANAGEMENT
RE:
SAFETY UPDATE FOR JUNE 2015
Key Safety Indicators
Access’ preventable collision rate in June 2015 was 0.92 preventable collisions per
100,000 miles (compared to 0.71 in June 2014). June 2015’s rate was significantly
above the target of 0.50.
The total number of preventable collisions in June was 34, up from 24 in May. Access’
preventable collision rate over the last 12 months is slightly above the target of 0.50.
In response to the increasing collision rate, Access staff has been working with the
service providers to identify and address higher risk drivers. Staff is finalizing a pointsbased preventable collision standard that will be applied to individual drivers.
7
Department Activities
In June, the Safety & Risk Management Department accomplished the following:

One staff member attended the City of Los Angeles’ Disabled and Functional
Needs Coalition Meeting at the City’s Emergency Operations Center.

One staff member attended the APTA Risk Management Seminar in Salt Lake City,
Utah;

Installed Rider Conduct Posters at Access’ Eligibility Determination Center;

Held its monthly Safety Steering Committee Meeting with service providers;

Road Safety Inspectors conducted 206 driver observations and 201 vehicle
inspections; and

Conducted 8 root cause reviews in response to collisions and incidents.
8
BOARD BOX ITEM #5
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
F SCOTT JEWELL, CHIEF OPERATING OFFICER
RE:
ROLLING BOARD MEETING CALENDAR
The following are items tentatively scheduled to be addressed by the Board through the
next three regularly scheduled Board meetings.
September 28, 2015
Metro Board Room, One Gateway Plaza
Item
Description
Consideration to Approve
Executive Director Compensation
Consideration to Approve
Access Services Insurance Policies for Fiscal Year
2015/16
Consideration to Approve
Access RiderID/TAP Card Reimbursement Agreement
Consideration to Approve
Security System Maintenance Contract Extension
Consideration to Approve
Telephone System Maintenance Contract Extension
Consideration to Approve
Eligibility Determination Contract Extension
Consideration to Approve
Travel Training Contract Extension
Presentation
Scheduling and Routing Review
October 26, 2015
Metro Board Room, One Gateway Plaza
Item
Description
Information Technology Consulting & Services
Consideration to Approve
Contract Extension
Telecommunication Consulting Services Contract
Consideration to Approve
Extension
9
October 2015
Access Services Membership Meeting, Location TBD
Item
Description
Consideration to Approve
Access Services Fare System
November 16, 2015
Board Meeting Canceled due to the Thanksgiving Holiday
Item
Description
10
BOARD BOX ITEM #6
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
MELISSA THOMPSON, DATA ANALYST
RE:
KEY PERFORMANCE INDICATORS
The following graphs represent key system indicators for the fiscal year as of JUNE
2015. The goal of this communication is to keep everyone informed of the current
service performance level in the field and in the call center.
The operations and customer service teams use this and other performance information
to monitor our performance. Information is also used to determine the level of service
that our customers are experiencing when using Access.
11
Operations Performance
Trips
FY 2014
FY 2015
300,000
272,040
275,000
250,000
225,000
200,000
175,000
150,000
Jul
Sep
Nov
Jan
Mar
May
Trips represent the total number of completed trips.
On Time Performance
FY 2014
FY 2015
91% Standard
94%
92.07%
92%
90%
88%
86%
84%
82%
Jul
Sep
Nov
Jan
Mar
May
On Time Performance is the percentage of trips that are picked up
on time or within the 20 minute on time window. The On Time Performance
standard is 91% or higher.
12
Late 4
FY 2014
FY 2015
0.10% Standard
0.20%
0.15%
0.10%
0.05%
0.05%
0.00%
Jul
Sep
Nov
Jan
Mar
May
Late 4 trips are those picked up 46 minutes or more after the 20 minute on time
window. The Late 4 performance standard is 0.10% or less.
Complaints per 1,000 Trips
FY 2014
FY 2015
6
3.5
4
2
0
Jul
Sep
Nov
Jan
Mar
May
Complaints per 1,000 Trips is the ratio of valid service complaints to
completed trips.
13
Average Initial Hold Time
FY 2014
FY 2015
120 Sec Standard
140
120
86
100
80
60
40
20
0
Jul
Sep
Nov
Jan
Mar
May
Average Initial Hold Time is the average amount of time, in seconds, that
reservation calls were on hold before being answered. The Average Initial Hold
Time standard is 120 seconds, 2 minutes, or less.
Calls On Hold > 5 Min
FY 2014
FY 2015
5% Standard
10%
8%
4.9%
6%
4%
2%
0%
Jul
Sep
Nov
Jan
Mar
May
Calls on Hold Over 5 Minutes is the percentage of reservation calls that were on
hold five minutes or longer before being answered. The Calls on Hold Over 5
Minutes standard is 5% or less.
14
Denials
FY 2014
FY 2015
1% Standard
1.2%
1.0%
0.8%
0.6%
0.4%
0.2%
0.14%
0.0%
Jul
Sep
Nov
Jan
Mar
May
Denials are the percentage of trips that were booked more than one hour before
or after the customer requested time.
The Denial standard is 1% or less.
No Shows
FY 2014
FY 2015
4.51% National Avg
6.0%
4.5%
3.0%
3.7%
1.5%
0.0%
Jul
Sep
Nov
Jan
Mar
May
A trip is considered a No Show when the customer fails to board or show up to
the scheduled pickup location when the driver has waited five minutes during
the 20 minute on-time window. The National Average for No Shows is 4.51% or
less.
15
Customer Service Performance
CS Average Initial Hold Time
FY 2014
FY 2015
300 Sec Standard
500
400
300
200
90
100
0
Jul
Sep
Nov
Jan
Mar
May
CS Average Initial Hold Time is the average length of time, in seconds, that
customer service calls were on hold before being answered. The standard for CS
Average Initial Hold Time is 300 seconds, 5 minutes, or less.
CS Average Call Duration
FY 2014
FY 2015
300 Sec Standard
400
300
200
208
100
0
Jul
Sep
Nov
Jan
Mar
May
CS Average Call Duration is the average duration, in seconds, of customer service
calls. The standard for CS Average Call Duration is 300 seconds, 5 minutes, or
less.
16
CS Calls On Hold > 5 Min
FY 2014
FY 2015
10% Standard
60%
50%
40%
30%
20%
8.5%
10%
0%
Jul
Sep
Nov
Jan
Mar
May
CS Calls on Hold Over 5 Minutes is the percentage of customer service calls that
were on hold five minutes or longer before being answered. The standard for CS
Calls on Hold Over 5 Minutes is 10% or less.
CS Abandoned Calls
FY 2014
FY 2015
10% Standard
30%
25%
20%
15%
10%
5.7%
5%
0%
Jul
Sep
Nov
Jan
Mar
May
CS Abandoned Calls are the percentage of customer service calls that were
disconnected by the customer after the first 60 seconds. The standard for CS
Abandoned Calls is 10% or less.
17
BOARD BOX ITEM #7
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
HECTOR RODRIGUEZ, CONTROLLER
RE:
FINANCIAL REPORT FOR JUNE 2015 (unaudited Results)
Attached for your review are the draft financial reports for June 2015.
Approved FY 2014/15 Budget to Actual Fiscal Year-to-Date Comparison:









Passengers: 2.4% over budget
Contract Revenue Miles: 3.6% over budget
Trips: 2.0% over budget
Completed Eligibility Interviews: 6.6% over budget
Average Trip Distance: 1.5% over plan at 9.27 miles
Total cost per Passenger (before depreciation): 3.1% under budget
Administration Function is 7.1% under budget
Eligibility Determination Function is 0.3% under budget
Paratransit Operations Function is 0.5% under budget
Attached are the following reports for your review:






Statistical Comparison: June 2014 to June 2015
Expenses by Functional Area
Budget to Actual Comparison of Statistics
YTD Budget Results
Graph: YTD PAX Cost Comparison
Detailed Financial Reports
18
Expenses by Functional Area
For the YTD Period Ending June 2015
% of
Cost
YTD
Actual
YTD
Budget
Variance
% Over
<Under>
Budget
88.2%
$118,179,282
$118,758,685
$(579,403)
(0.8)%
Eligibility
Determination
7.0%
$ 9,386,157
$ 9,417,482
(31,325)
4.2%
CTSA/Ride Information
0.4%
$
$
458,777
$ 63,729
(11.6)%
Administrative
4.4%
$ 5,832,676
$ 6,276,935
$ (444,259)
(13.5)%
$134,911,879
$
(991,258)
(1.1)%
Paratransit Operations
Total Exp before
Depreciation
522,506
$133,920,621
$
19
Statistics - - For the YTD Period Ended June 2015
YTD
Actual
Number of Completed Cert
Interviews
Number of PAX
Number of Contract Revenue Miles
Number of Trips
YTD
Budget Variance
% Over
<Under>
Budget
% over
<Under>
Previous Yr
65,738
63,689
2,049
6.6%
(12.3)%
4,092,766
3,997,142
95,624
2.4%
4.7%
29,266,115
28,246,991
1,019,124
3.6%
5.3%
3,157,388
3,094,524
62,864
2.0%
5.1%
9.27
9.13
0.14
1.5%
0.2%
Average Trip Distance
Purchased Transportation Cost
Cost per Trip
$
34.03
$
33.78
$
0.25
0.7%
(3.8)%
Cost per PAX
$
26.26
$
26.15
$
0.11
0.4%
(3.5)%
Cost per Contract Rev Mile
$
3.67
$
3.70
$ (0.03)
(0.8)%
(4.0)%
$
32.72
$
33.75
$ (1.03)
(3.1)%
(5.6)%
Total Cost per Pax before
depreciation
20
Budget Results for FY 2014/2015
For the YTD Period Ending May 2015
YTD
Actual
Total Expense Before Capital @
June 2015
Other Capital Expenditures
Total Capital Expenditure
% Over
<Under>
Budget
% over
<Under>
Previous Yr
$133,920,621
$ 134,911,879
$ (991,258)
(0.7)%
(1.1)%
9,019,891
673,836
9,693,727
9,401,892
395,000
9,796,892
(382,001)
278,836
(103,165)
(1.1)%
10.0%
11,710,000
790,345
$ 12,500,345
18,089,589
1,836,335
$19,925,924
(6,379,589)
(1,045,990)
(7,425,579)
(37.3)%
Revenue
Passenger Fares
Other Revenue
Total Revenue
Capital Expenditures
Vehicles
YTD
Budget
Variance Over
<Under>
Budget
Under Budget @ June 2015 Adjustments:
Committed Expenses and Capital carry forward to FY 15/16 Budget
Total Adjusted over Budget YTD June 30, 2015
$ (8,416,837)
8,460,843
$
44,006
21
YTD COST PER PASSENGER BEFORE DEPRECIATION AND CAPITAL COST
Jul-13
$ 32.84
Jul-14
$ 31.42
Aug-13
$ 32.71
Aug-14
$ 32.28
Sep-13
$ 32.68
Sep-14
$ 32.41
Oct-13
$ 32.64
Oct-14
$ 32.30
Nov-13
$ 32.66
Nov-14
$ 32.45
Dec-13
$ 32.81
Dec-14
$ 32.58
Jan-14
$ 32.90
Jan-15
$ 32.66
Feb-14
$ 33.06
Feb-15
$ 32.76
Mar-14
$ 33.00
Mar-15
$ 32.72
Apr-14
$ 33.01
Apr-15
$ 32.71
May-14
$ 31.97
May-15
$ 32.03
Jun-14
$ 32.90
Jun-15
$ 32.72
22
Access Services
Balance Sheet
June 30, 2015
DRAFT
ASSET S
Current Assets:
Cash
Due from FTA
Due from MTA
Accounts Receivable-Miscellaneous
Prepaid Expenses
Deposits
12,195,886
8,309,488
53,093
143,124
7,792,098
14,055
Total Current Assets
28,507,744
Long Term Assets:
Property and Equipment:
Vehicles & Vehicle Equipment
Office Furniture and Equipment
Computer & Telephone Equipment
Central Reservation Software/IVR
Leasehold Improvements
Total Property and Equipment
Accumulated Amortization & Depreciation
Property and Equipment, Net
33,911,180
207,812
2,634,633
2,451,884
162,015
39,367,523
(22,167,341)
17,200,183
Deposits – Long Term
Total Long Term Assets
17,200,183
TOTAL ASSETS
45,707,927
23
Access Services
Balance Sheet
June 30, 2015
DRAFT
LIABILITIES AND NET ASSETS
Current Liabilities:
Accounts Payable-Trade
Accounts Payable-Providers
Unfunded Pension Liability
Insurance Reserve
Accrued Expenses
Other Liabilities
37,814
5,696,724
2,040,837
2,964,861
8,015,605
-
Total Current Liabilities
18,755,841
Other Liabilities:
Deferred Revenue
27,365,468
TOTAL LIABILITIES
Net Assets:
Temporarily Restricted
TOTAL LIABILITIES AND NET ASSETS
46,121,309
(413,382)
45,707,927
24
Access Services
Statement of Cash Flow
For Period Ending June 30, 2015
Cash – Beginning Balance 6/1/15
27,748,935
Cash Receipts:
Proposition C revenue from LACMTA
FTA Funding Received
CMAQ Grant
Passenger fare/coupons/ID revenue
Interest income
Miscellaneous revenues
Total Cash Received
801,382
157
96,868
1,207,628
Cash Payments:
Vehicles/Vehicle equipment
Capital Equipment
Prepaid expenses/deposits
Payments to contract providers
Eligibility Determination expenses
Salaries and related benefits
Other expenses
737,091
34,529
151,678
13,018,290
455,031
565,341
1,798,716
Total Cash Payments
Increase (Decrease) in Cash Reserves
Cash – Ending Balance 6/30/15
16,760,677
(15,553,049)
12,195,886
Note: The above statement of cash flow presents the more significant
financial categories and their changes for internal use only. This
statement is not prepared in accordance with generally accepted
accounting reporting standards.
25
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending June 30, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
26
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending June 30, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
27
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
28
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
29
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
Other Professional Expense
30
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
Amortization and Depreciation Expense
Less: Amortization and Depreciation Expense
31
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
152 VEHICLES - (Fleet Replacement)
Vehicle Equipment
SUBTOTAL - VEHICLES - FY 14/15
13 VEHICLES - Minivan SECTION 16 (Fleet Replacement)
Vehicle Related Equip (ATW grant)
Vehicle Related Equip (AWC grant)
73 VEHICLES - (Fleet Replacement)
13 VEHICLES - MV-1 (Expansion)
8 VEHICLES - Type I Cutaw ay (Fleet Replacement)
5 VEHICLES - Type II Cutaw ay (Fleet Replacement)
13 VEHICLES - Minivan SECTION 16 (Fleet Replacement)
65 VEHICLES - Access To Work (Fleet Expansion)
3 CNG Staff vehicles (3743)
SUBTOTAL - VEHICLES - PRIOR FISCAL YEARS
COMPUTER SYSTEM HARDWARE/SOFTWARE REPLACEMENT & UPGRADE
SUBTOTAL - OTHER CAPITAL EXPENDITURES - FY 14/15
REGIONAL INTEGRATION OF PARATRANSIT RESOURCES PROJECT
CENTRALIZATION SOFTWARE/IVR
TETHER STRAPS & MARKING PROGRAM CAPITAL
COMPUTER SYSTEM HARDWARE/SOFTWARE REPLACEMENT & UPGRADE
PORTION OF EN POINTE-HP SERVER/STORAGE (3729)
ADOBE ECHOSIGN SIGNATURE (3742)
SUBTOTAL - OTHER CAPITAL EXPENDITURES - PRIOR YEARS
32
% of 14/15
Budget
Reached
Access Services
Statement of Revenue, Expenses and changes in Fund Balance
For Period Ending May 31, 2015
Current
Month
Actual
Current
Month
Budget
Current
Variance
Over (Under)
YTD
Actual
YTD
Budget
YTD
Variance
Over (Under)
2014-15
Budget
33
% of 14/15
Budget
Reached
BOARD BOX ITEM #8
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
ACCESS SERVICES MANAGEMENT STAFF
RE:
EXECUTIVE SUMMARY UPDATE FOR JUNE 2015
Steve Chang – Deputy Executive Director, Operations
Access launched the usage of positioning belts on all Access vans and cutaway vehicles.
Access customers riding in mobility devices will be offered the positioning belt to help
stabilize them while boarding and disembarking the vehicles and while in transit. In
preparation for the implementation of Beyond the Curb and Reasonable Modification
Requests policies in July, Access and Provider staff members are being trained for a
successful launch.
Rogelio Gomez – Project Administrator
Southern Region
Global Paratransit Inc. (GPI) was busy preparing their entire staff for the
implementation of Beyond the Curb and Reasonable Modification Request policies.
Access staff conducted several phone and road observations of which only three phone
observations and two road observations had some minor deficiencies. All other
observations met or exceeded expectations. In addition, a Road Supervisor Trip
Completion Audit was completed and resulted in zero findings. Keeping up with an
annual tradition, GPI provided tamales, coffee, chips, and fiber bars to their drivers on
Fridays for the entire month.
Santa Clarita Region
Santa Clarita Transit held Safety Meetings to prepare staff for the implementation of
Beyond the Curb and Reasonable Modification. Access staff conducted several phone
and road observations with no major findings. In addition, a Road Supervisor Trip
Completion Audit was completed and resulted in zero findings.
Randy Johnson - Project Administrator
Eastern Region
San Gabriel Transit (SGT) received 162 commendations from Access customers in June.
SGT participated in the Access sponsored Job Fair, held at Los Angeles Trade Technical
College, to recruit more drivers for the upcoming peak season. SGT staff completed
their Beyond the Curb (BTC) and Reasonable Modification Request (RMR) trainings.
34
Access staff performed a community outreach at Casa Colina Adult Day Health Care in
Pomona. Program Director, Mary Lyn Barber, stated that she was very pleased with
driver performance and staff responsiveness to customer concerns.
West Central
California Transit Inc. (CTI) completed their Beyond the Curb (BTC) and Reasonable
Modification Request (RMR) training. Access staff met with drivers, call takers, and
dispatchers to answer questions about BTC/RMR. CTI participated in the Access
sponsored Job Fair, held at Los Angeles Trade Technical College, to recruit more drivers
for the upcoming peak season.
Fayma Ishaq - Project Administrator
Northern Region
MV Transportation (MV) promoted the positioning belt campaign to focus on rider
safety. MV Transportation held a week long promotion on Beyond the Curb and
Reasonable Modification Requests to educate staff on the new policies.
Antelope Valley Region
Access staff performed driver observations on the road with no findings. Training was
conducted to educate staff on Beyond the Curb and Reasonable Modification Request
policies. The interactive training sessions helped drivers understand that safety will be
a critical component when a customer makes a reasonable modification request.
Sherry Kelley – Sr. Manager Customer Service – Customer Service Department
Update
Access Customer Service department received 46,567 calls system wide in the month
of June, in comparison to 43,158 calls in May. System wide all performance targets
were met.
Customer Service and Operations Monitoring Center met 2 out of 4 KPI’s for the month.
The Customer Care received a total of 930 service related complaints; 3.5 complaints
per 1,000 trips.
The Community Advisory Committee (CAC) had a successful meeting in the month of
June.
There were 877 Staff Commendations (Smiles) filed by our customers in June; 77 of
which were filed on behalf of Access call center staff. We would like to congratulate
Zachary Strom for receiving the most smiles for the month of June!
David Foster - Project Administrator, Eligibility - Eligibility Department Update
In June 2015, the number of eligible Access riders reached 169,184, an increase of 1,232
(0.73%) eligible riders from the previous month. Additional statistics can be found
within the Operations Report of this Board Box.
The Eligibility Department had a busy month working on internal process improvements
as well as with other departments:
35


Continued process of finalizing eligibility component of Beyond the Curb (BTC)
for July 1, 2015 implementation
Continued working with the Delta Services consultant on Comprehensive
Operational Review of Eligibility process
On Monday, June 22, 2015, the Access Eligibility team met with our new appeals
contractor Medical Management Mission (MMM) to discuss policies and procedures with
their management and staff. MMM was recently added to the roster of appeals
specialists and will begin conducting medical appeals evaluations in the upcoming
months. MMM was added to the roster in preparation of anticipated growth in appeals
as initial determinations increase. In addition, MMM is located in Encino and previously
Access only had medical appeals providers in the Los Angeles and South Bay areas. With
the addition of MMM in the San Fernando Valley appellants in the San Fernando Valley
and North County will have a shorter distance to travel which provides a better
customer service experience.
36
Mobility Management Statistics Report, June 2015
Month
Total
Number
of Calls
June
520
Total
Total
Number of
Number of
M obility
Non Access
M anagement
Customers
Database
Spoken
List, Spoken
With
With
190
(37%)
55
(11%)
Number of
Issues with
Phone
Numbers
73
(14%)
Number of
Voice
M essages
195
(38%)
Number of
Last Calls
and No
Answers
4
(1%)
Number of
Calls
Waiting for
Follow-Up.
3
(1%)
For the month of June, calls made by Mobility Management staff increased by 17% from the previous month with a total of
520 calls made. Of the 520 calls logged, staff spoke with 245 customers, and the remaining calls were voice-mails and emails
messages left by staff or calls made to phone numbers that were no longer in service.
Mobility Management staff attended the Jackie Robinson Center’s Summer Senior Day Camp in Pasadena. This program
provides services to Pasadena residents and this session focused on transportation options. A group of about 30 seniors in
attendance had plenty of questions about changes affecting Access Services, such as Beyond the Curb (BTC) service.
Participants were grateful to receive promotional items, information packets and one-on-one attention.
37
BOARD BOX ITEM #9
AUGUST 14, 2015
TO:
BOARD OF DIRECTORS
FROM:
MELISSA THOMPSON, DATA ANALYST
RE:
OPERATIONS REPORT FOR JUNE 2015
Below is a summary of the key operating statistics for JUNE 2015, as well as, operation
data for the previous month (MAY 2015) and Fiscal Year to Date (YTD):
MONTHLY OPERATIONS REPORT SUMMARY
Current
272,040
Last Month
271,419
% change
0.2%
YTD
3,157,388
Passengers per Vehicle Trip
1.30
1.29
0.8%
1.30
Average Trip Distance
9.23
9.30
-0.7%
9.3
488,661
483,596
1.1%
5,606,247
86
82
4.9%
83
4.9%
4.7%
0.2%
4.8%
On-Time Performance
92.1%
91.9%
0.2%
91.9%
Late 4 Trips
0.05%
0.10%
-0.05%
0.09%
169,184
167,952
0.7%
169,184
Total Trips
Total Calls to Providers
Average Initial Hold Time
(seconds)
% of Calls on Hold More Than
5 minutes
Total Registered Customers
38
MONTHLY PROVIDER SUMMARY: ALL TRIPS
Passengers
Trips
Back Up
Trips
Passengers
per Trip
Eligible
Passengers
per Trip
SYSTEM WIDE
MAY-15
JUN-15
% Change
350,458
353,295
0.8%
271,419
272,040
0.2%
582
476
-18.2%
1.29
1.30
0.8%
1.00
1.00
0.0%
SGT - Eastern Region
MAY-15
JUN-15
% Change
96,438
98,399
2.0%
73,874
74,610
1.0%
21
9
-57.1%
1.31
1.32
0.8%
0.93
0.92
-1.1%
91,910
91,719
-0.2%
14
10
-28.6%
1.28
1.28
0.0%
1.02
1.02
0.0%
41,926
42,342
1.0%
547
457
-16.5%
1.31
1.31
0.0%
1.02
1.03
1.0%
50,025
50,009
0.0%
0
0
0.0%
1.26
1.27
0.8%
1.02
1.02
0.0%
10,643
10,651
0.1%
0
0
0.0%
1.36
1.39
2.2%
1.04
1.04
0.0%
3,041
2,709
-10.9%
0
0
0.0%
1.16
1.19
2.6%
1.01
1.02
1.0%
GPI - Southern Region
MAY-15
117,631
JUN-15
117,808
% Change
0.2%
CTI - WC - West Central Region
MAY-15
55,062
JUN-15
55,603
% Change
1.0%
MV - San Fernando Valley Region
MAY-15
63,269
JUN-15
63,411
% Change
0.2%
DT - Antelope Valley Region
MAY-15
14,523
JUN-15
14,855
% Change
2.3%
SCT - Santa Clarita Region
MAY-15
JUN-15
% Change
3,535
3,219
-8.9%
39
PROVIDER SERVICE SUMMARY
Maintenance Inspections*
TOTAL
SGT – Eastern Region
GPI – Southern Region
CTI – West – Central Region
MV Transit – San Fernando Valley Region
DT – Antelope Valley Region
SCT – Santa Clarita Region
Current
78
30
4
2
40
2
0
Previous
Month
133
0
38
32
41
16
6
YTDAverage
64
13
16
12
18
5
1
* The data above represents the number of vehicles evaluated at the contractor locations.
Dispatch Coordination*
TOTAL
SGT – Eastern Region
GPI – Southern Region
CTI – West – Central Region
MV Transit – San Fernando Valley Region
DT – Antelope Valley Region
SCT – Santa Clarita Region
Current
146
12
65
5
23
16
25
Previous
Month
172
32
42
23
26
29
20
YTDAverage
159
24
49
23
23
15
24
* The data above represents the number of observations made for call takers and dispatchers.
Comparability of Access Paratransit to
Fixed Route Travel Times*
Equal to or Shorter than Comparable Fixed
Route Trip
1-20 Minutes Longer than Fixed Route Trip
21-40 Minutes Longer than Fixed Route Trip
41-60 Minutes Longer than Fixed Route Trip
60 Minutes Longer than Fixed Route Trip
Apr 1Jun 30
Jan 1Mar 31
Oct 1 – Jul 1Dec 31 Sep 30
87.6%
89.0%
89.4%
92.0%
8.6%
2.8%
0.7%
0.3%
7.4%
2.9%
0.5%
0.2%
9.0%
1.0%
0.1%
0.4%
6.1%
1.4%
0.5%
0.0%
* The data above (based on a sample of all trips) highlights the degree to which Access
Paratransit trips are comparable in terms of travel time to trips of a similar distance, origin
and destination taken on local fixed route transit. **Data is recorded and entered at the end
of each quarter.
40
North County Trips Transferring at
Olive View
Antelope Valley to Transfer Point
Transfer Point to Antelope Valley
Santa Clarita to Transfer Point
Transfer Point to Santa Clarita
Current
360
293
113
95
RESERVATIONS PHONE REPORTING
Standards:
Average Initial Hold Time <120 Seconds
% of Calls On Hold Over 5 minutes <5%
Previous
Month
379
317
110
100
YTDAverage
337
293
96
79
Current
Previous
Month
YTD
Average
Systemwide
Calls Answered
Average Initial Hold Time
% Of Calls On Hold More Than 5 minutes
488,661
86
4.9%
483,596
82
4.7%
5,606,247
83
4.8%
SGT - Eastern Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
119,299
82
5.9%
119,879
77
5.3%
1,411,703
76
5.9%
GPI - Southern Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
161,669
82
4.9%
159,487
76
4.8%
1,778,827
79
4.2%
CTI - West – Central Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
112,817
73
4.8%
110,754
78
5.5%
1,323,701
73
5.6%
MV Transit - San Fernando Valley Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
71,907
116
4.2%
71,679
109
3.5%
847,159
109
4.2%
DT - Antelope Valley Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
18,952
95
2.7%
17,736
87
1.7%
203,158
93
2.7%
41
SCT - Santa Clarita Valley Region
Calls Answered
Average Initial Hold Time
% of Calls on Hold More Than 5 minutes
4,017
45
2.1%
4,061
52
3.3%
41,699
59
2.7%
CUSTOMER SERVICE & OPERATIONS MONITORING CENTER PHONE REPORTING
*Standards:
Average Initial Hold Time <300 Seconds
Average Call Duration<300 Seconds
% of Calls on Hold Over 5 minutes <10%
% Abandoned Calls <10%
Previous
Systemwide (CS and OMC)
Current
Month
YTD
Calls Answered
46,567
43,158
561,548
Average Initial Hold Time
90
65
114
Average Call Duration
208
210
204
% of Calls on Hold More Than 5 Minutes
8.5%
4.6%
12.0%
% of Abandoned Calls
5.7%
4.2%
7.1%
Customer Service Center (CS)
Access Services
Calls Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 Minutes
% of Abandoned Calls
Southland
Calls Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 Minutes
% of Abandoned Calls
Customer Service Total
Calls Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 Minutes
% of Abandoned Calls
12,884
117
218
13.0%
6.3%
12,045
87
221
6.3%
4.5%
142,775
201
229
25.2%
10.5%
23,987
72
186
5.1%
4.5%
21,374
43
183
1.8%
2.5%
289,318
52
175
2.6%
2.9%
36,871
88
197
7.9%
5.2%
33,419
59
197
3.4%
3.3%
432,093
101
193
10.0%
5.7%
Operations Monitoring Center (OMC)
42
Access Services
Call Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 minutes
% of Abandoned Calls
Southland
Call Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 minutes
% of Abandoned Calls
Operations Monitoring Center Total
Call Answered
Average Initial Hold Time
Average Call Duration
% of Calls on Hold More Than 5 minutes
% of Abandoned Calls
6,723
105
252
11.6%
8.0%
6,407
75
248
6.6%
6.1%
81,184
191
258
23.5%
13.9%
2,973
81
247
9.0%
7.1%
3,332
109
268
13.4%
9.3%
48,271
93
216
10.4%
6.9%
9,696
98
250
10.8%
7.7%
9,739
87
255
8.9%
7.2%
129,455
155
242
18.6%
11.5%
Eligibility Determinations
Previous
Month
YTDAverage
2,665
618
378
750
4,411
2,671
584
479
665
4,399
773
4,178
1,639
2,772
1,717
2,683
5,856
5,221
4,905
15
3
28
15
3
22
15
3
26
Previous
Month
YTDAverage
ADA Paratransit Evaluations
Current
Completed
UNRESTRICTTED
3,035
RESTRICTED
704
TEMPORARY
373
NOT ELIGIBLE
839
TOTAL
4,951
Re-certifications (in Person)
New Applicants
Eligibility Renewals
Recertification Letters Sent
Process Time (avg.Days: Individ.)
Evaluation to Mail Out (ADA<21 Days)
Scheduling Phone Call to Evaluation
Scheduling Phone Call to Mail Out
ADA Paratransit Eligibility Appeals
Current
43
Appeals Requested
Closed
Withdrawn/Closed Before Completion
Pending
Increased
Decreased
Modified
Upheld
% Appeals not overturned
Net Denied Rate (Year-to-Date)
Process Time: Appeal Date to Mail Out
ADA<30)
179
200
26
368
51
4
5
96
67%
16%
250
239
71
441
53
3
1
71
59%
16%
187
167
28
346
42
3
7
71
66%
14.1%
13
11
14
Previous
Month
6,962
1,463
5,499
YTDAverage
8,635
1,821
6,814
OPERATIONS MONITORING CENTER ACTIVITY
Logged Calls to OMC*
TOTAL CALLS:
Late Calls
Other (CSC/Reservations)
Current
6,312
1,249
5,063
*The data above represents the number of calls logged by the Operations Monitoring Center. Calls are
logged by the OMC if the call requires an action by Access. Not all OMC calls are logged.
Disposition of Late Calls
Back-Up Vehicle Sent
ETA Given
Help Calls
Miscellaneous
TOTAL LATE CALLS
Late Trip Calls to OMC
Resulting in Dispatch of Back-Up Vehicle
(5.4.1.6)
Avg. Time Between 1st Call and Arrival of
back up Vehicle at Customers Location
Late Trip Calls to OMC Resulting
In “Wait” and Back-Up Vehicles Sent
(5.4.1.7)
Current
96
673
10
470
1,249
Previous
Month
129
811
9
514
1,463
YTDAverage
241
904
36
639
1,821
Current
Previous
Month
YTDAverage
88
51
Previous
Month
YTDAverage
62
Current
44
Incidence of Vehicles Sent to Wait w/the
Customer until Arrival of Accessible
Vehicle
10
0
0.8
PROVIDER REPORT CARD
Systemwide
Percentage of Trips On-Time
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
SGT – Eastern Region
Percentage of Trips On-Time
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations – occurrences
Denied Trips -% of Next Day Trip Requests
Denied
CTI – West Central Region
Percentage of Trips On-Time
Current
92.07%
7.93%
6.32%
1.31%
0.25%
0.05%
3.72%
3
Previous
Month
91.88%
8.12%
6.24%
1.44%
0.34%
0.10%
3.53%
0
YTD
91.88%
8.12%
6.29%
1.43%
0.31%
0.09%
3.52%
14
0.14%
0.55%
0.17%
Current
93.11%
6.89%
5.19%
1.33%
0.30%
0.06%
2.97%
0
Previous
Month
91.44%
8.56%
6.06%
1.74%
0.54%
0.22%
2.95%
0
YTD
91.68%
8.32%
6.08%
1.66%
0.43%
0.15%
3.05%
1
0.83%
0.00%
0.07%
Current
91.27%
Previous
Month
91.34%
YTD
91.62%
45
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
GPI – Southern Region
Percentage of Trips On-Time
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
MVT – Northern Next Day Trips
Percentage of Trips On-Time
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
DT – Antelope Valley
Percentage of Trips On-Time
Percentage of Late Trips
8.73%
6.80%
1.49%
0.35%
0.09%
4.19%
1
8.66%
6.50%
1.70%
0.38%
0.08%
4.38%
0
8.38%
6.45%
1.53%
0.32%
0.08%
4.27%
5
0.00%
0.83%
0.07%
Current
91.27%
8.73%
7.03%
1.44%
0.22%
0.03%
4.24%
0
Previous
Month
91.57%
8.43%
6.57%
1.48%
0.31%
0.07%
3.89%
0
YTD
91.47%
8.53%
6.70%
1.50%
0.28%
0.05%
3.73%
5
0.00%
0.83%
0.14%
Current
92.26%
7.74%
6.49%
1.01%
0.21%
0.04%
3.06%
2
Previous
Month
92.79%
7.21%
6.05%
0.92%
0.21%
0.03%
2.58%
0
YTD
92.44%
7.56%
6.11%
1.11%
0.25%
0.08%
2.83%
3
0.00%
0.00%
0.07%
Current
93.21%
6.79%
Previous
Month
93.78%
6.22%
YTD
93.53%
6.47%
46
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
SCT – Santa Clarita Valley
Percentage of Trips On-Time
Percentage of Late Trips
Late “1” (1-15 min. late)
Late “2” (16-30 min. late)
Late “3” (31-45 min. late)
Late “4” (>46 min. late)/Missed Trips
No Shows
Accessibility Violations - occurrences
Denied Trips -% of Next Day Trip Requests
Denied
5.75%
0.93%
0.11%
0.00%
3.41%
0
5.42%
0.77%
0.03%
0.00%
3.41%
0
5.49%
0.86%
0.11%
0.01%
3.24%
0
0.00%
0.00%
0.07%
Current
94.93%
5.07%
3.98%
0.88%
0.13%
0.04%
3.14%
0
Previous
Month
96.20%
3.80%
3.18%
0.52%
0.04%
0.00%
2.20%
0
YTD
95.09%
4.91%
4.08%
0.56%
0.08%
0.01%
1.97%
0
0.00%
1.65%
0.64%
47
Customer Reported Service Complaints
Current Month
ADA
Animal
Booking
Conduct
Late
Late 4
Procedure
Risk Management
Routing
Wheelchair Securement
Service
Travel Time
Vehicle
TOTAL
Ratio per 1,000 Trips
Commendations
System
SGT
Eastern
Region
CTI
West
Central
Region
GPI
Southern
Region
MVT
San
Fernando
Valley
DT
Antelope
Valley
Region
SCT
Santa
Clarita
Valley
3
0
92
134
82
10
332
152
57
0
7
50
11
930
3.5
483
0
0
17
47
16
1
90
27
17
0
0
11
4
230
3.6
161
1
0
12
18
13
3
66
23
9
0
2
7
0
154
3.7
93
0
0
50
39
36
2
122
54
11
0
2
21
5
342
3.7
132
2
0
9
16
15
4
44
41
19
0
3
10
1
164
3.3
66
0
0
4
14
2
0
10
6
1
0
0
0
1
38
3.6
31
0
0
0
0
0
0
0
1
0
0
0
1
0
2
1.1
0
48
Travel Training Statistics
Travel Training, Fiscal Year 2014-2015
May – 15
June - 15
YTD
Average # of Trips per-week, Month 2
21
17
15
15
0
0
22
17
6
18
17
17
18
0
0
21
14
7
270
222
194
264
3
0
244
174
69
Estimated Bus Trips Taken, YTD
21,179
25,516
110,396
Accepted Travel Training
Waiting for Travel Training
Started Travel Training
Completed Travel Training
Discontinued Services
People Currently in Travel Training
Total Follow-up Response Month 2
#Graduates Using Bus After 2 Months
*Estimated Bus Trips Taken/YTD: For purposes of this calculation, we assume that individuals who report using the
bus after two months will continue to do so. Bus trip statistics are calculated for each month by multiplying the
number of graduates who report using the bus after 2 months by the average number of trips they report
taking. This sum is then multiplied by the number of weeks that have passed in the fiscal year.
49
Total Trips Comparison
FY 13/14
FY 14/15
300,000
250,000
200,000
150,000
100,000
50,000
Jul
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
50