CallPilot Competitive Analysis
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Replace this...
IALX
With Officelinx
C3000
IA770/CM Messaging
Modular Messaging
●
CallPilot
Meridian
Mail
Octel®
250/350
Aria
Octel®
200/300*
Serenade
Intuity™ AUDIX®
MAP 5, 40, 100
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Virtualized Messaging
○
No hardware required
○
Supports VMware and Microsoft HyperV
●
Centralization simplifies maintenance,
administration, and support
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Delivers redundancy/resiliency where needed
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TUI emulations increase adoption/familiarity without
re-training
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Data migration preserves user experience
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Avaya CallPilot Evolution to Officelinx
Objectives:
• Eliminate security concerns for Windows 2003 in Enterprise
• Maximize value of current messaging platform
• Minimize investment and expense for transition to Avaya’s nextgeneration messaging application-enabled platform: Officelinx.
Eliminate
legacy
hardware
& apps
Drive better user
experience
messaging and
collaboration
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No PBX
upgrade
Mobile
and
Cloud
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CallPilot by the Numbers
• 41.8k total systems representing 37.5M users
• 32.5k systems installed on Windows Server 2003
• 41.6k systems on Meridian 1/CS 1000
○ 126 systems on SL-100/CS 2100
○ 3,800+ in North America
• 8,950 systems integrated to Symposium/Avaya Aura Contact Center
○ 3,800+ in North America
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Competitive Comparison
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Avaya Officelinx Messaging
•
Virtualized
Next Generation Communication Solution
•
ACTIVE/ACTIVE redundancy
•
Preservation of user
experience
•
Presence and calendar
awareness
•
Redundancy and resiliency
•
•
Unified (voice/fax) messaging in
•
Better voice messaging
any email environment, including
•
Send and receive voicemails via
TUI
cloud (Office 365 and Gmail)
•
Distribution lists and menu trees
•
Multi-lingual
•
Web portal with password reset
Voice Messaging
•
Access via web or thick client
•
Sophisticated notification options
•
Advanced system-level capabilities
Flexible access from
integrated and nextgeneration clients
Unified Messaging
Contextual Messaging
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Microsoft Advantages and How to Counter
Advantage
How to Counter
Microsoft gives away Exchange UM
• Yes, included with Exchange Enterprise CAL and many customers purchase
the ECAL but
• Exchange UM deployment is complex
• Some customers do not want their voice messages to be discoverable
• Some customers not willing to upgrade exchange and voicemail at same time
• Requires 3rd-party solution to support faxing
• Requires IVR applications be moved to a different platform
• Most customers add Microsoft Premier Support
• Use Avaya Suites to offer the full-stack solution at lower price-point
Microsoft speech personal assistant
is impressive
• AAM/one-X Speech and Officelinx Speech are just as impressive and enable
users to execute as many calls and activities as they need
UM built into Exchange and easy to
manage
• Exchange UM is difficult to implement
• Many partners unwilling to install and maintain
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AVST Advantages – How to Counter
Advantage
How to Counter
Scalability – ports per
system
• AVST has 28% higher capacity on a total system
(compared to AAM but not OL)
• AVST is 50% lower capacity on single-server
(compared to AAM and/or OL)
TUI
• AVST has more TUIs
(compared to AAM, equal to OL)
• OL offers customizable TUI
• Avaya offers migration tools, AVST does not
Localization
• AVST offers more (at extra cost)
• Avaya continues to add languages release over release
Message store
• AVST offers more options (false)
• AAM supports per-user store; OL works with Exchange 2007-365, Google-mail,
Zimbra, Lotus Notes, and GroupWise
Price
• AVST advantage for small numbers and for basic voicemail solution
• Support issues could prove costly
• Push for unified messaging where pricing is comparable and installed base discounts
give Avaya advantage
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Cisco Advantages – How to Counter
Advantage
How to Counter
Feature rich
• Avaya offers its own differentiators
• Avaya roadmap continues to add feature richness
Active/active redundancy
• Port and storage capacity cut in half during failure
• AAM supports N+1 application server redundancy (cost of only one additional server)
• AAM redundancy for message store delivered through Exchange or Mutare Message
Mirror application
• OL offers live/live redundancy
Integrated speech to text
• Integrated implementation not as good as 3rd party implementations
• AAM provides through Mutare
• OL integrated and provides through Nuance (same as Cisco)
Customizable TUI
• Requires IT effort, may not match what users expect
• AAM has Aria, Audix, and CallPilot TUIs selectable on a per user basis
• OL offers greater TUI options and customization
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What’s Included with OfficeLinx Voicemail + UM
Officelinx Voicemail
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Online web based password reset
Multiple telephone user interfaces (TUI)
Multi-tenant or multi-attendant interface
99 personal greetings, schedule enabled
Location based routing
Calls and availability can follow
enterprise calendar (Exchange or
Google)
Multi-lingual interface
Unlimited auto-attendant trees
Multiple recordings and greetings per
language
Read, unread and saved message
sorting
Urgent messages
Message notification
Message waiting indicator
Group and distribution list messaging
Automatic message forwarding
Private message designation
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SMS message notification
SMTP message notification
Future delivery messages
Fast forward, pause and rewind
Call back to sender
Undelete message
Record conversations
Multimedia and multi-destination
distribution lists
Fax tone detection
Call screening
Call queuing (basic)
Default language selection by user
Default language selection by
caller
Shared extension support
Multiple time zone support
Custom display name format
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Officelinx Unified Messaging
● Bi-directional message synchronization
between the PBX and email applications
(Exchange, Notes, GroupWise, Zimbra,
Office 365, Google)
● Voicemail retrieved from email or
smartphone extinguishes the Message
Waiting Indicator (MWI) on the desk phone
● Voicemail delivered as MP3 audio file
● Visual voicemail
● SMTP message forward with smart links
● Resolve messages to contacts and identify
callers by name (Exchange and Google)
● Share and socialize voice messages
● Call history integration with email (requires
CTI enabled on PBX)
● Inbound fax
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CallPilot Evolution to Officelinx
Why it Makes Sense
•
•
•
•
•
•
No PBX upgrade needed
•
Leverages existing Meridian 1/CS 1000/SL-100/CS2100
No hardware needed
•
Delivers messaging (voice, fax, UM), auto attendant, IVR, and call trees including
Active/Active Redundancy with one single licensed software solution
Replace older/at-risk hardware
•
100% software-based solution that can run on a virtual server (VMware v-Sphere,
Microsoft HyperV)
Retain existing User experience
•
•
Data migration and per-user selection of preferred TUI
new web and mobile experience options
Consolidate multiple messaging systems across network
•
Single, multi-tenanted, multi-concurrent PBX integration
Future proofs move to cloud
•
Supports Google, Office 365 and Skype for Business
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Sales Tools for Officelinx
● Tool: EASE (ESNA partners/ESNA paper)
○ ease.esna.com
● Tool: In SAP Subscription only- Manual process
today
○ Messaging (voice-mail)
○ Collaboration (unified messaging)
● Tool: Avaya Solution Designer (Mar-2016)
○ SaaS configurator for subscription-based
licenses
○ Note: Perpetual licenses being considered for
future ASD/Msg configurator update
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Contact Us
Justin Colvin
Channel Director – West
justinc@avaya.com
817-798-3182
Fran Culbertson
Channel Director – Central
fculbertson@avaya.com
913-387-9135
Ron Gill
Channel Director –
Northeast/Federal
rgill@avaya.com
703-869-6179
Mike Seeley
Channel Director – South
mseeley@avaya.com
954-654-9215
Andres Venegas
Channel Director – Canada,
S. America
andresv@avaya.com
905-707-4623
Giles Houston
Channel Director – EMEA
gileshouston@avaya.com
+44 1483308326
Roger Brassard
Sr. Product Manager,
Customer Engagement
Solutions & Cloud
brassard@avaya.com
972-745-5284
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