Electronic Banking & Payment
Systems - An Enabler for Economic
Development
By : Dr. Narinder Kumar Bhasin
Vice President Axis Bank Limited
New Delhi
Scope of the Presentation
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1. Introduction
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2. Vision & Mission of RBI Payment System 2012 -15
3. Importance of Payment Systems
4. Evolution of Electronics Banking & Payment
Systems
5. Current Scenario & Status of Payment Systems
6. Types of Electronic Banking Payment Systems and
Channels
7. Progress in terms of Value and Volume
8. Suggestions and Recommendations
9 . Way Forward
10 .Conclusion
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1.Introduction
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Electronic Banking and Payment System has become an important practice among
commercial banks in India and worldwide.
It is recognised worldwide that an efficient payment system is enabler of economic
activity and technology has played an important role in the evolution of new age
payment systems.
The introduction of this electronic banking has improve banking efficiency in
rendering services to customer, it was in line with this that study aim at examine
the impact of electronic banking system.
The design of payment system has important implications for the conduct of
monetary policy, the soundness of financial firms and the functioning of economy
as a whole.
Technology has helped in improving the efficiency of the financial system and is
being viewed as an excellent tool for providing a fairly exhaustive range of
electronic products and extending banking facilities to the vast multitude of
population.
From cash to contactless payments to mobiles money in order to bring in
transparency and efficiency in the Payment system, it is journey every government
in the world undertakes
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2. Payment System Mission - 2009-2015
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The Mission Statement articulated for payments system objectives of the Bank has
six distinct and succinct components that would be integrated to form the universe
of scope and premise of action.
To briefly elucidate, the components represent Safety – Keeping the risks in various payment system products minimum and
manageable if they are necessary and unavoidable.
Security – Giving confidence to stakeholders that the payment systems can be
trusted and are reasonably protected from threats and vulnerabilities.
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Soundness – Compliant with International Standards Demonstrating the
capability and ensuring the payment systems function in a non-disruptive manner.
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Efficiency – Providing measures to assure that the payment systems are costeffective, reliable and promote financial and economic stability.
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Accessibility – Inclusive - To ensure reach of various payment systems at
reasonable cost to various segments of the populace.
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Authorisation – According entities permission to operate payment systems as per
the provisions of the Payment & Settlement Systems Act and the Regulations
framed there under.
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Vision
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To proactively encourage electronic payment systems
for ushering in a less-cash society in India
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3. Importance of Payment Systems
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Payment System is the lifeblood of Economies . Payment system is a mechanism
through which obligations incurred as a result of economic activity are discharged
through transfers or value.
Promote economic activities.
Allow better macro management.
Meet the specific needs of public authorities.
Define the important role of the central bank
Specify need for national payment systems network.
Help implement monetary policies.
Reduces the settlement risks and improves countries credit standing.
Help manage liquidity depending on the need – squeeze or expand.
Provides options different options for customers to make payments.
Increases economic efficiency.
Reduce transaction cost in the economy.
Speed up the liquidity flow in the economy.
Improve transparency.
Basic component of the financial sector.
Increase government efficiency.
Integrate local economy into a global economy.
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4. Evolution of Electronic Payment Systems - India
Post Independence
•The nationalization of Banks in two trenches’ in 1969 and 1980 – this helped many locations to
have clearing process managed either by State Bank of India or one of the leading nationalized banks
in the locality and even today all the clearing centers in India are managed by RBI, SBI or a
Nationalized Bank. This provided a basis for cheque clearing in India on a much larger scale and
bought several locations on the systemic clearing and settlement process.
• Implementation of MICR based cheque clearing in Mumbai in 1986 , Chennai
Delhi in 1987 and Calcutta in 1989. (MICR based started in USA in 1959)
and
• Arrival of card based payments - debit card, credit card – late 1980’s and early 1990’s
• Introduction of Electronic Clearing Service ( ECS) in late 1990’s
• Introduction of Electronic Funds Transfer / Special EFT (EFT/SEFT) in the early 2000’s
• Introduction of Real Time Gross Settlement System (RTGS) in March 2004.
• Introduction of NEFT as a replacement for EFT/SEFT in 2005/2006.
• Implementation of Cheque truncation system in FEB 2008 as a pilot in New Delhi and then
other centres.and new RTGS with enhanced features (October 2013).
• The second factor authentication for the ‘card not present’ transaction, the first of its kind in the
world, introduced by RBI (February 2009.)
• Launch of RuPay – a domestic card payment network (March 2012)
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Changing face of Indian Payment system
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Primary Goal of any National Payment System is to enable the circulation
of money in its economy RBI payment system vision 2005-2008 is to
establish safe, secure , sound and efficient payment and settlement system
for the country.
From time immemorial, trade and commerce has been a part of human
civilization Humanity have so far come across three very prominently
landmarks in our journey towards improvising payment settlements .
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1. Starting from the earliest form of trade known as barter system to the
ever latest form called E commerce.
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2.With increase in number of transactions as geographical distances
barter system gave way to currency system as more convenient
mechanism for conducting business .Owing to safety and convenience
cheques replaced currency.
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3. Delay in reciept of realisation of money after business hours was the
main drawbacks . With availability of computers , WAN and IT enabled
core banking system , E – payment systems ECS , EFT , RTGS replaced
paper with faster money settlements , improved customer service , cost
reduction and security
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Evolution of IT in Indian Banking
 IT came into picture in 1980 in Banking Industry through
Ranagarajan Committee recommendations and the banks have
given utmost importance to the technology since the last 25
years have occupied the top slot in performance.
 RBI is constantly pursuing the banks from 1980s to introduce
computerization at branch level to improve quality of
customer services through information technology
 Phase 1 of Development : Focus on automation of laborious
accounting process and back office functions like :
Maintenance of deposits accounts, calculation of interest and
maintenance of general ledgers like ALPM
 Phase 2 in 1980`s : Serious thoughts by banks in automating
the front office as well as the back office .Total Branch
Mechanization (TBM) was introduced and banks were able to
capture data /transactions related to their stand alone mode
 Phase 3 in 1990`s :Networking and Centralized Sparked by
the opening of New Generation Private Sector Banks .These
banks with small netwrok and with the advantage of opening
of new branches under computerized environment from day
one of operations.
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Evolution of IT in Indian Banking
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Phase 3 : Core Banking Solutions (CBS) ,Networked Branches and Centralised
Operations where transactions are done centrally and online.
Branch customer concept is done away with and bank customer concept is
introduced
Problems of decentralised network such as maintaining the stand alone server,
various applications , database, centralised back uo of day`s financial transactions
and the related operational cost of maintaining records at various places was
avoided and the banks were able to take full advantage of centralization by
improving effieciency and cost perspectives.
Falling cost of hardwares and leased lines supplemented the aggressive
centralization.
Fourth phase of development :
1. Customer service through ATM , mobile banking,credit and debit cards and
internet banking
2.Electronic Creation of Records like computerised statement instead of manual
pass books, scanning of specimen signatures and account opening forms.
Fifth Phase of Development : Inter Bank Connectivity
1.Electronification of payment and settlement systems like ECS and EFT
2.Paperless on line interbank remittances through RTGS
3.Image based MICR Clearing Cheque Truncation System
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5. Current Sceanrio
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There are diverse payment systems functioning in the country,
ranging from the paper based systems where the instruments are
physically exchanged and settlements worked out manually to the
most sophisticated electronic fund transfer system which are fully
secured and settle transactions on a gross, real time basis.
They cater to both low value retail payments and large value
payments relating to the settlement of inter-bank money market,
Government securities and forex transactions.
The retail payment systems in the country comprise both paper
based as well as electronic based systems.
They typically handle transactions which are low in value, but
very large in number, relating to individuals firms and corporates.
These transactions relate mainly to settlement of obligations
arising from purchase of goods and services
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Current Status
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In India there are about 1050 cheques clearing houses. These clearing houses clear
and settle transactions relating to various types of paper based instruments like
cheques, drafts, payment orders, interest / dividend warrants, etc.
In 40 of these clearing houses, cheque processing centres (CPCs) using MICR
technology have been set up. At 14 more clearing houses, MICR cheque processing
systems are proposed to be set up.
The clearing houses at 16 places including the 4 metros are managed by the
Reserve Bank which also functions as the settlement banker at these places.
In other places the clearing houses are managed by the State Bank of India and
certain other public sector banks and the settlement bank functions are also
performed by the respective banks.
The clearing houses are voluntary bodies set up by the participating banks and
post offices and they function in an autonomous manner.
The Reserve Bank has issued the Uniform Regulations and Rules for Bankers’
Clearing Houses (URRBCH) which have been adopted by all the clearing houses.
These regulations and rules relate to the criteria for membership / submembership, withdrawal / removal / suspension from membership and the
procedures for conducting of clearing as well as settlement of claims between
members.
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6. Types of Electronics Banking Payment
Systems and Channels
Changing face of Indian Electronic Payment system
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Automated Teller Machines (ATMs)
Kiosks
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ATM Models
 Online
 Off-line
 Stand-alone
 Networked
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Networking of ATMs
 Inter Bank Networking
 Intra Bank Networking
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Personal Identification Number(PINs)
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Electromagnetic Cards Debit Cards
 Credit Cards
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Electronic Banking
 Anytime Banking
 Anywhere Banking
 Corporate Banking
 Personal Banking
 Tele Banking
 Internet Banking
 Mobile Banking
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Cheque Truncation
 MICR Data
 Image Processing
 RTGS
 NEFT
 NECS
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Computers , Pass Book Printrs ,
Note Counting Machines
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Banks , NBFC ,Payment Banks
Automatic Teller Machines & other electronic modes of payments
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Convenience of ATMS
Cash Dispenser
Networking of ATMs
ATMS Customer Interface
HWAK - The Intellegent Auto teller and netware management
system –High speeds , customer friendly
Electromagnetic cards : Credit card ,charge card , debit card ,
smart cards , member cards .
Multiple pins , electronic purse , bank card , elsctronic cash
Electronic banking – anywhere , anytime banking.
Personal banking and telebanking
Automatic signature servers
Retail Payments
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There are various types of electronic clearing systems functioning in the
retail payments area in the country.
Electronic Clearing System (ECS), both for Credit and Debit operations,
functions from 46 places (15 managed by Reserve Bank and the rest by
the State Bank of India and one by State Bank of Indore).
The ECS is the Indian version of the Automated Clearing Houses (ACH)
for catering to bulk payments.
The Electronic Funds Transfer (EFT) System is operated by the Reserve
Bank at 15 places. This is typically for individual / single payments. These
systems are governed by their own respective rules.
A variant of the EFT, called the Special Electronic Funds Transfer
(SEFT) System is also operated by the Reserve Bank to provide nationwide coverage for EFT. All these electronic fund transfer systems settle on
deferred net settlement basis.
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Large Value Payment Systems
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There are a few large value payment systems functioning in the country. These are
the Inter-Bank Cheques Clearing Systems (the Inter-bank Clearing), the High
Value Cheques Clearing System (the High Value Clearing), the Government
Securities Clearing System (the G-Sec Clearing), the Foreign Exchange Clearing
System (the Forex Clearing) and the Real Time Gross Settlement (RTGS) System.
All these systems except the High Value Clearings are electronic based systems.
These mostly relate to interbank / inter-financial institutional transactions except
the High Value Clearing where high value customer cheques are cleared.
The Inter-bank Clearing functions in 7 places and the High Value Clearing in 15
places - both are managed by the Reserve Bank.
The G-Sec Clearing and the Forex Clearing are managed by the Clearing
Corporation of India Limited (CCIL). The RTGS System is operated by the
Reserve Bank.
All these are deemed to be Systemically Important Payment Systems (SIPS) and
therefore the Reserve Bank has, in line with the international best practices in this
regard, moved them (except the Inter-bank Clearings at places other than Mumbai
and the High Value Clearings) to either secure and guaranteed systems or the
RTGS System.
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RTGS ?
RTGS is
An inter-bank fund transfer system (settlement)
Settling funds on a transaction by transaction basis (gross)
As and when the transactions are triggered (real time)
Assuring finality of settlement (irrevocable funds transfer)
Primarily catering to large value funds transfer between banks
RTGS – Settlement of interbank payment systems in real time on online mode –
one by one , on gross basis with intra day finality .
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How it Works ?
Union Bank
RBI
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Debit Push Transactions
Can be Interbank or Customer
Individual Queue Based Model
Routed Through RBI
Each bank can view its Payments and
Receipts
SBI
Union Bank
SBI
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ECS - How it works
Corporate Institution
Corporate Institution’s Bank
Clearing House
Destination Bank
Destination Bank
Branches of
destination
Destination Bank
banks
Investors
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How ECS Works - Process flow
Data on Day1
Encrypted
Data on Day-1
Sponsor Bank
User Institution
Reports on Day-2
Clearing
House
Destination banks’
service branches
Reports on Day-2
Destination
branches
Credit on Day-2
Beneficiaries’
A/Cs 11
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Funds flow diagram for EFT
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Difference Between RTGS & NEFT
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EFT and NEFT are electronic fund transfer modes that operate on
a deferred net settlement (DNS) basis which settles transactions in
batches.
In DNS, the settlement takes place at a particular point of time.
All transactions are held up till that time. For example, NEFT
settlement takes place 6 times a day during the week days (9.00
am, 11.00 am, 12.00 noon. 13.00 hours, 15.00 hours and 17.00
hours) and 3 times during Saturdays (9.00 am, 11.00 am and 12.00
noon).
Any transaction initiated after a designated settlement time would
have to wait till the next designated settlement time. Contrary to
this, in RTGS, transactions are processed continuously throughout
the RTGS business hours.
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Current Check Clearing System
Paying Institutions
Sorting Operation
Depository
Institution
Deposit Slip
Other Checks
Payee
Payor
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Cheque Truncation – Conceptual Diagram
Return Flow
Presenting
Bank
Service Branch
(Bank Image
Service
Bureau)
Cheque
Processing
Center
Service Branch
(Drawee Bank)
Drawee Bank
Common
Warehouse
Presenting
Bank
Drawee Bank
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CTS Process Flow
MI
C
R
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Benefits of Cheque Truncation
Better KYC
Straight
Through
Processing
Better
Auditability
Manpower
Rationalisaation
Automated
Payment
Processing
Operational
&
Cost
Efficiency
Reconciliation
Eliminated
Goodbye to
Couriers
Minimises
Clearing Frauds
No Encoding
Costs
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Mobile Banking : New Vista of E
Payment System
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Mobile trends indicate the potential of m-Banking
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mCheque
mCheque is a secure debit/credit card payment system using mobile phone SIM
with security based on EMV 2000 specifications.
CUSTOMER
BANK
MERCHANTS/SERVICES
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Mobile Banking Transactions in india
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Mobile phones as a delivery channel for extending banking services have off-late
been attaining greater significance.
The rapid growth in users and wider coverage of mobile phone networks have
made this channel an important platform for extending banking services to
customers.
With the rapid growth in the number of mobile phone subscribers in India
(about 261 million as at the end of March 2008 and growing at about 8 million a
month), banks have been exploring the feasibility of using mobile phones as an
alternative channel of delivery of banking services.
Some banks have started offering information based services like balance enquiry,
stop payment instruction of cheques, transactions enquiry, location of the nearest
ATM/branch etc. Acceptance of transfer of funds instruction for credit to
beneficiaries of same/or another bank in favor of pre-registered beneficiaries have
also commenced in a few banks.
In order to ensure a level playing field and considering that the technology is
relatively new, Reserve Bank has brought out a set of operating guidelines for
adoption
by
banks.
For the purpose of these Guidelines, “mobile banking transactions” is undertaking
banking transactions using mobile phones by bank customers that involve
credit/debit to their accounts. It also covers accessing the bank accounts by
customers for non-monetary transactions like balance enquiry etc.
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Regulatory & Supervisory issues
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Only banks which are licensed and supervised in India and have a physical
presence in India will be permitted to offer mobile banking services.
The services shall be restricted only to customers of banks and holders of
debit/credit cards issued as per the extant Reserve Bank of India guidelines.
Only Indian Rupee based domestic services shall be provided. Use of mobile
banking services for cross border transfers is strictly prohibited.
Banks may also use the services of Business Correspondent appointed in
compliance with RBI guidelines, for extending this facility to their customers.
The guidelines issued by the Reserve Bank on ‘Risks and Controls in Computers
and Telecommunications’ vide circular DBS.CO.ITC.BC. 10/ 31.09.001/ 97-98
dated 4th February 1998 will apply mutatis mutandis to mobile banking.
The guidelines issued by Reserve Bank on “Know Your Customer (KYC)”,
“Anti Money Laundering (AML)” and Combating the Financing of Terrorism
(CFT) from time to time would be applicable to mobile based banking services also.
Only banks who have implemented core banking solutions would be permitted to
provide mobile banking services.
Banks shall file Suspected Transaction Report (STR) to Financial Intelligence Unit
– India (FID-IND) for mobile banking transactions as in the case of normal
banking transactions
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7. Volume and Values Trend and progress
Contribution of Different payment systems in India for 2003-2004 to2006-2007 – By amount in INR Crores
Year
1. RTGS
3. ECS
Credit
2.EFTs
4. ECS
Debit
5. Credit Cards
6.Debit
Cards
7.Cheques/DDs
2003-04
1965.49
17124.81
10228.00
2253.58
17662.72
4873.67
11595960.00
2004-05
4066184.00
54601.38
20179.81
2921.24
25686.36
5361.04
10120715.95
2005-06
11540836.25
61288.22
32324.35
12986.50
33886.47
5897.14
11328670.00
2006-07
24612184.08
77446.31
83273.09
25440.79
41361.31
8241.43
12056100.00
Growth in 2006-2007
113.26
26.36
157.62
95.90
22.06
39.75
6.42
Contribution in 20062007
66.69
0.21
0.23
0.07
0.11
0.02
32.67
Contribution in 2006-2007
1. RTGS
33%
2.EFTs
3. ECS Credit
4. ECS Debit
5. Credit Cards
0%
0%
0%
Source:Reserve Bank of India Monthly Bulletin
67%
6.Debit Cards
7.Cheques/DDs
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All Electronic banking Payment Systems in India are growing
• RTGS growth has been the most significant…. In volume terms, the no. of transactions handled
in the RTGS has gone up to 92.78 mn as at the end of March 2015 from 68.51 mn as at the end of
March 2013.
• During the same period, in value terms, these transactions have gone up from Rs.677 tn to Rs.754
tn
• Under the retail payments (including paper clearing and retail electronic clearing), the volume
handled more than doubled from 694 mn as at the end of March 2013 to 1687 mn as at the end of
March 2015, in value terms also, this has more than doubled to Rs.65 tn from about Rs.32 tn.
• Further, the volume and value of card payments have also more than doubled in both volume and
value terms during this period.
• The volume handled as at the end of March 2015 was 1737 mn transactions with a value of Rs.3.3
tn.
• These numbers are mighty impressive considering the level of economic development in the
country , there is much more work needed to be done going forward.
• We need to develop the capabilities to handle more and more number of transactions in a safe,
secure and efficient manner, if our objective of weaning consumers away from cash has to be
achieved
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Electronic Banking Increasing trends
Payment System
Values 2014-2015 in
Billion
RTGS
CCIL Operated System
Paper Clearing
Retail Electronic
Clearing
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Increasing Trends – Volume and Value
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New game , new rules – evolving prepaid instruments landscape in
India : Although prepaid market represented only 3.62% of the
Indian card market , this will increase dramatically over the right
decade. Increasing trends of volume and values of Payment
systems in 2014-2015 is reflected in the following figures.
Payment System Volumes 2014-2015 in Million
RTGS - 92.78
CCIL Operated System -3.03
Paper Clearing - 1196.51
Retail Electronic Clearing -1687.44
Cards -8423.99
Prepaid Instruments -314.66
Mobile Banking -171.92
Cards Outstandings 574.56
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Where are our Payment systems headed
•All electronic payment systems will continue to grow – there is a strong support for this from
RBI, Government of India and other participants and more importantly customers are also
demanding those services and getting it.
•Cheque Truncation System will substantially reduce the float opportunity in issuing
Cheque’s/DD’s …and that should move more customers (retail and corporate) to electronic
payment options.
•RTGS will be the backbone of our payment and settlement systems and will be the choice
for large value corporate payments and interbank transfers.
•Several initiatives for infrastructure enhancements are currently on which include
implementation of Trade Receivables and Discounting System and the Bharat Bill Payment
System.
• RBI had come out with a Vision Document for 2012-15 earlier and most of the objectives set out
therein have been accomplished.
• The vision of RBI is to ensure that all ‘Payments and Settlement Systems in the country are safe,
efficient, interoperable, authorised, accessible, inclusive and compliant with international
standards”.
• RBI has given license to eleven small and Payment Banks for financial inclusion.
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What are critical factors …
• Innovation – smart cards, contact less cards and mobile payments would lead the way in micro
payments. Today, mobile is the most widely used gadget by a lot of people
• Convenience - Faster Payments in UK – A powerful proposition
• A strong business case – RTGS example – There was a compelling need for a settlement system
to reduce systemic risks. This was a tremendous success.
• Cost aspects – BSNL bill payment example – 1% discount for ECS sign up. If every corporate
learns this – we will be forced to move to electronic channel anyways… Banks have also
opportunity to reduce costs on payment instruments.
• Legal systems support – Payment and Settlement System bill- Provides legal coverage for
electronic payments and settlement. ECS return = Cheque return – should help all of us – Bill
already with parliament select committee.
• Inclusive banking is about providing all banking services also to the whole sections of the
economy – ‘Facilitating Payments’ is an important function for any bank…We have 300
Million Bank accounts..without taking cooperative bank accounts – Huge opportunity
• Creating awareness –Often, knowing about a service or a product is the first step towards starting
to use that product or service. Palakkad as 100% of its bankable population having bank accounts –
but many branches did not know RTGS and NEFT…
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8. Suggestions and Recommendations
•Banks should make EFT and RTGS available through all channels –Branch, phone banking,
Internet Banking, IVR systems, and Kiosks. Banks should encourage customers to use electronic
channels where ever possible – should change the charging methodology to move customers to
electronic payment options. Everyone benefits.
•Banks should use more of electronic channels for their disbursements – of loans, vendor
payments etc.
•Banks should find ways to increase debit card usage – It is good for every one – for the
customer and for the bank..It could surpass the credit card txn volumes in future…
•Banks should tap smart card / contact less card/ mobile payment options etc. for small value
payments..and increase the floor on limit for ATM txns.
•Banks should find ways leverage the vast NEFT/RTGS network to help NRI’s and take a
share in the remittance pie
•Promote awareness of EFT/NEFT and RTGS – ala credit/debit cards associations do. IBA
could take lead on this.
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9. Roadmap
 However, the paper based instruments are dicreasing would continue to
remain for some more time to come.
 A lot more effort is needed in promoting new age payment methods and
Central Banks and Banks in particular should take leadership role in
implementing these payment options and popularising them as it benefits
all.
 They must address all the current issues and take steps to resolve them so
that the adoption rate could become better.
 In the banking sector, technology will continue to have its positive its
impact till “The end of legacy based paper payment system era” and entire
payment system will move to risk free Electronic - on line & real time
gross settlement system where finality of the payment is ensured and
confirmed to both sender and receiver.
 New challenge of Indian Economy to achieve Inclusive Growth and
Service Delivery through financial inclusion and technological innovation
in electronic payment systems is possible by reaching the disconnected
people who do not share the benefit of the e –global world.
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In summary
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All electronic payment options in India are growing – there is good support from
all the participants.
•
Adoption of electronic payments brings about all around benefit to all
participants and the economy itself. It brings ‘cash’ into the banking system.
•
Innovation, convenience, cost, awareness, legal support are the factors that will
accelerate the enhanced usage of electronic payments.
•
Anticipating customer needs and be ready is more important today.. rather than
just understanding the needs..
•
Our payment system vision should be ‘Where ever a Physical Cheque can get
processed, electronic funds transfer should also reach.’
•
We have the opportunity to provide the ‘Best in the World’ EFT system for our
customers if we can make NEFT run true 24*7.
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10 .Conclusion
 Payment and Settlement Systems are important part of the infrastructure supporting
a nation`s economic activity.
 Economic activity such as commercial and financial can occur smoothly only if
there is a higher degree of confidence in the integrity of the system.
 Changes to the design or to the risk management policies were needed to due to
growth in the value of payment systems
 Shift of emphasis towards a greater control of payment and settlement risk.
 In India there is still lot of effort required from moving from paper based to EPS
 Business opportunities in electronic payment systems to provide different products
to their customers through Cash Management Services done by foreign and new
generation private sector banks were not visualized by other banks.
 RBI Payment System Vision 2009-2015 Implementation Road Map and BPSS
recommendations are required to be strictly followed.
 The Retail payment System needs to be improved by developing appropriate
applications and user-friendly websites with simple interface and local content.
Knowledge of payment systems could be an element of intensive campaign for
financial education as well as become an important tool for achieving financial
inclusion and inclusive growth.
 There is a need to create World Class efficient, reliable, affordable and global
standard payment systems.
 Mobile Banking Payment is new vista of payment system .
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THANK YOU
Dr.Narinder Kumar Bhasin
Fellow Member : Indian Institute of Banking & Finance
AIMA & DMA
DOCTRATE IN MANAGEMENT STUDIES (DMS)
IIBF – NIBM – Certified Bank Trainer
C H Bhabha Research &Scholarship Award (IBA) First Prize
AMITY UNIVERSITY – INBUSH – First Prize –Best Academician Case study Award
IBF Micro Research Paper Banking Technology First Prize
MBA, CAIIB , B,Com (Hons) , PG Diploma in Financial Management,
PG Diploma in Financial Advising, Cert IIBF AML/KYC ,
Diploma in Banking & Company law , IIBF Diploma in Investment , Treasury & Risk Management
Cert IIBF Trade Finance , Cert IIBF Banking Oriented Paper in Hindi
NCFM – NSE – Financial Markets & Certified Trianer Depository Operations
Mobile 9910110182
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