SMART TEAM SCHOOL OF MANAGEMENT 2008 TRAINING CALENDER No. Course Title Leadership & influence 1 The Art of Leadership and Management 2 Change Management 3 Building High performance teams 4 The Art of Influencing Banking & Finance 1 Introduction to Retail Banking 2 Introduction to Money markets 3 Introduction to Foreign Exchange 4 Marketing in a banking environment 5 Introduction to Credit Markets 6 Introduction to Wealth Management Sales & Marketing 1 101 Tips for online marketing success 2 Strategies and skills for successful selling 3 Developing essential skills in customer handling and management skills in call centre operations 4 Strategic Marketing 5 Customer Relationship Management 6 Marketing for non‐marketers Human Resource Management & Development 1 Conducting effective performance appraisals 2 Team leadership – creating high performance team 3 Conducting effective training needs analysis 4 Techniques of hiring & firing 5 How to ace an interview Information Technology 1 Basic Office skills 2 Blogging as a business 3 Web 2.0 & harnessing the internet for business Customer Service 1 Developing a customer focused Course ID LI0001 Course Fees $250 Duration (Days) 2 LI0002 LI0003 LI0004 $250 $250 $85 2 2 1 BF0001 BF0002 BF0003 BF0004 BF0005 BF0006 $250 $250 $250 $250 $250 $150 2 2 2 2 2 1 SM0001 $85 1 SM0002 $85 1 SM0003 $250 2 SM0004 $250 SM0005 $200 SM0006 $175 2 2 2 HR0001 $85 1 HR0002 $85 1 HR0003 $85 1 HR0004 $85 HR0005 $85 1 1 IT0001 IT0002 IT0003 $85 $85 $150 1 1 2 CS0001 $85 1 2 3 4 strategy for excellent service The heart & art of delightful customer service Telephone skills with the Customer in mind Managing customers for repeated sales Excellent service leadership Building self confidence 5 6 Sustainability – Going Green 1 Learning for a sustainable future 2 Reducing your carbon footprint Project Management 1 Unlock the secret to successful project management 2 Fundamentals of project management Communication skills 1 Effective negotiation 2 Etiquette and essentials of email writing 3 Basic written & spoken English (12 lessons 4 Business English (12 lessons) 5 Business Mandarin (12 lessons) 5 Effective report writing 6 Effective presentation skills Insurance & Financial Planning 1 Financial Planning 2 Introduction to General Insurance Others 1 Franchising 2 Retailing 3 Personal Grooming 4 Body language 5 Visual Merchandising 6 Everything you need to know in the stock market 7 Everything you need to know for unit trusts 8 Everything you need to know in the property market 9 Media advertising 10 Getting funding for your business CS0002 $85 1 CS0003 $175 2 CS0004 $175 2 CS0005 CS0006 $200 $175 2 2 SG0001 SG0002 $85 $85 1 1 PM0001 $200 2 PM0002 $200 2 CM0001 $85 CM0002 $85 1 1 CM0003 $270 CM0004 CM0005 CM0006 CM0007 $350 $350 $85 $150 1 2 IF0001 IF0002 OR0001 OR0002 OR0003 OR0004 OR0005 OR0006 $150 $85 $85 $85 $85 $85 $85 $85 2 1 1 1 1 1 1 1 OR0007 $85 1 OR0008 $85 1 OR0009 OR0010 $85 $85 1 1