PENN STATE ERIE
THE BEHREND COLLEGE
SAM & IRENE BLACK SCHOOL OF BUSINESS
INTRODUCTION TO OPERATIONS MANAGEMENT
SCM 301, SECTION 1 (3cr)
FALL 2014
Instructor:
Carol Putman
Office Hours:
T/R 9:20 - 9:35, 11:10 - 12:50 or by appointment 293 Burke
Class Meetings:
T/R
Contact:
cld112@psu.edu (898-7271)
Prerequisites:
SCM 200 or equivalent
Textbook:
Operations Management by Heizer/Render: Pearson Publishing
MyOMLab (access code)
1:00 – 2:15 207 Burke
Course Objectives:
The purpose of this course is to increase understanding of the strategic importance of the operations function in
organizations. Topics covered will demonstrate the use of management techniques to improve decision-making.
The value of efficient operations to the success of an organization will be emphasized in discussion. The focus of
the course is on improving the analytical skills of the student through the use of concepts and tools presented.
Grading and Requirements:
Grades will be determined based on the percentage of total points earned in the following areas:
Four Exams
Homework
Chapter Quizzes
Assignments
Total Points
400
90
90
20
600
1. Exams: Four exams will be given, each worth 100 points. Concepts and problems will require the same
skills that students learn through assigned homework problems, in-class examples/cases, and discussion.
No make-up exams are allowed without a documented, legitimate excuse prior to test date.
2. Homework: Chapter problems will be assigned on MyOMLab – 5 points each. Problems can be worked
multiple times to achieve a perfect score. No late homework will be accepted.
3. Chapter Quizzes: Reading each chapter prior to class discussion is essential to understanding the
material. These quizzes on MyOMLab assess preparation for class - 5 points each.
4. Assignments: Case studies/real world example problems will be given– 5 points each.
5. Excessive absences (more than 3) will negatively affect the final grade by 5 points each.
The following cut-off percentages (of total points possible) will be used to determine letter grades:
A
AB+
B
BC+
C
D
93.0%+
90.0 - 92.9%
87.0 - 89.9%
83.0 - 86.9%
80.0 - 82.9%
77.0 - 79.9%
70.0 - 76.9%
60.0 - 69.9%
There will be no curving of final grades. The letter grades and percentages given are firm.
No extra credit is available unless it can be offered to everyone.
Keys to success in SCM 301:
 Attend class. Class time will consist of lecture, examples, activities, and discussion of assigned problems.
 Come to class prepared. This includes reading assigned material and attempting assigned problems.
 Please make sure your cell phone is off during class. No texting.
Academic Integrity:
Academic integrity is one of the four Penn State principles by which all students must abide. Any violation of
academic integrity guidelines will result in academic and possibly disciplinary sanctions including the awarding of
an XF grade. This policy will be strictly enforced for all assignments and examinations. Refer to section 49-20 of
the University Faculty Senate Policies for Students for details.
Academic and Career Planning Center:
The Academic and Career Planning Center (ACPC) can assist students with the process of career and life planning
through a full range of programs and services. You may schedule appointments with the ACPC staff to discuss
issues including interests, skills, values, and goal setting, as well as how to find career information, internships, fulltime jobs, and graduate schools. You are encouraged to utilize the services of the ACPC every year from your first
semester to graduation.
ACPC Location: Reed 125
ACPC Phone:
898-6164
ACPC Web Site: http://pennstatebehrend.psu.edu/Academics/academic-services/acpc
Tentative Schedule:
The following is a TENTATIVE schedule for the course and may be altered as circumstances dictate. Any
significant changes to the schedule will be announced in class. Students not attending class are responsible for
obtaining the information missed.
Date
8/26,28,9/2
9/4
9/9,11,16
9/18
9/23
9/25
9/30,10/2
10/7
10/9
10/14
10/16
10/21
10/23
10/28
10/30
11/4,6
11/11
11/13,18
11/20,12/2
12/4,9
12/11
Week of 12/15
Chapter
1
2
4
5
Exam 1
6
6 Supplement
7
7 Supplement
Module D
8
Exam 2
Module A
9
11
12
Exam 3
13
14
15
16
Exam 4
Topic
Operations and Productivity
Operations Strategy
Forecasting
Design of Goods and Services
Chapters 1,2,4,5
Managing Quality
Statistical Process Control
Process Strategy and Sustainability
Capacity and Constraint Management
Waiting Line Models
Location Strategies
Chapters 6,6S,7,7S,8, Module D
Decision-Making Tools
Layout Strategies
Supply Chain Management
Inventory Management
Chapters 9,11,12, Module A
Aggregate Planning
MRP and ERP
Scheduling
JIT and Lean Operations
Chapters 13-16