JOB DESCRIPTION
Job Title:
Credit Controller
Job Family:
Finance
Reports to:
Credit Manager
Main Function
Working as part of a team, providing comprehensive, accurate and timely credit management, which will
enhance the position of the Company.
Role responsibilities:
You will be responsible for your own customers within a dedicated geographical area. You will ensure
customers pay within their agreed payment terms, as per the Company’s credit policy.
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Deal effectively and on a daily basis with ‘On Hold’ orders in line with Company cut off times for
manufacturing and wholesale
Working to achieve monthly team cash collection targets set by Financial Controller and Credit
Manager
Working to achieve monthly KPIs set by Credit Manager
Effectively dealing with customer account queries, including liaising with other departments, to
ensure they are brought to a satisfactory conclusion
Effectively create and develop strong internal and external stakeholder relationships
Ensure all customer queries are logged and recorded on to the Enquiry Management system by
creating support calls and ensuring they are resolved to minimise the impact on customer payment
When required, handling of cash issues, including preparation of bank lodgement, reconciliation of
sales ledger, taking cash / card payments
Dealing with new accounts, including obtaining credit references, setting up account details and
agreeing credit limits
Report weekly to Credit Manager and Area Sales Managers on account status; i.e. Customers on
stop, customers over credit limits and overdue debt analysis
To inform the Credit Manager immediately of all important developments/problems and report on
status of customer accounts on a regular basis
This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon
operational requirements and staffing levels.
December 2015
PERSONNEL SPECIFICATION
Job Title:
Credit Controller
Job Family:
Finance
Reports to:
Credit Manager
Essential Criteria
Qualifications &
Experience
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Special Aptitudes
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Disposition
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Minimum of 5 GCSE passes at grade C or
above including English and Maths or
equivalent.
Minimum of 1 year experience in all
aspects of a very busy commercial credit
control function.
Customer liaison.
Confident, professional and assertive.
manner (both telephone & face to face)
Excellent verbal and written
communication skills.
Ability to work accurately under pressure.
Can demonstrate ability to build strong
relationships, with both internal and
external stakeholders.
Excellent attention to detail/accuracy
levels.
Strong organisational and administration
skills.
Honesty and trustworthiness.
Strong computer skills (preferably
Microsoft packages specifically Excel).
Evidence of working on own initiative.
Clear and concise communicator.
Flexible and good team worker.
Conscientious.
Desirable Criteria
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Basic Accountancy Qualification.
Membership of ICM (Institute of
Credit Management).
Experience of working in a
manufacturing or FMCG
environment.
Knowledge of computerised
accounting packages.
Previous experience of using
Navision.
Previous experience of working
with dual computer packages.
N/A
December 2015