Infrastructure Consulting Services
System Center Expertise &
Experiences
May 2007
DELL CONFIDENTIAL — FOR USE UNDER CUSTOMER NDA ONLY
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WHAT DO YOU KNOW ABOUT DELL SERVICES?
Annual Services Revenue ($B)
$5.0
• Dell is strongly focused on IT
infrastructure services
$4.0
• Would be a Fortune 500
Business as a standalone
company
$3.0
• Dell Services is ranked #2 in
the US and #3 worldwide in IT
hardware services revenue*
$2.0
• We are a network of 52,000
skilled professionals in 180
countries around the world
• Our business is built to deliver
superior quality and value
$1.0
$0.0
2002
2003
2004
2005
*Market Statistics: The Hardware Services 50, Worldwide, Gartner, March 2006
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… AND OUR STAFF CAPABILITIES
Over 100 Dell Enterprise Project Managers
• Standardized and repeatable PM methodologies that apply PMI best practices
Over 1,000 Professionals in Dell ITIL Worldwide
• Dell ITIL Service Managers, “Master” level
• Dell ITIL Practitioners
• Dell ITIL Trained Staff
Dell’s Six Sigma BPI Program
• Over 3,500 Certified Belts
• Over 30,000 BPI Trained
Over 200 Certified Dell Enterprise Installation Engineers/Design Architects
• Microsoft Certified System Engineer – MCSE
• Altiris Certified Engineer - ACE
• Red Hat Certified Technician RHCT (Linux)
• Certified Netware Administrator – CAN/CNE
• Sun Certified System Administrator (Solaris)
• Dell Certified Professional in Networking and Servers
• EMC Proven Professional
• Cisco Certified Network Engineer – CCNE
Over 780 SAN implementation experts
600+ Storage/Server Support and Technical Account Resources
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Top Customer Experiences
First Customer Overview – Dell IT Department
• Profile
• Headquartered in Round Rock, Texas
• More than 78,000 employees worldwide
• Business Situation
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Required scalable management to meet growth requirements
Approximately 100,000 Windows-based Desktop and Laptop Computers
Approximately 135,000 Windows-based Server Computers
More than 400 Class 1 applications on more than 4,000 servers
• Solution
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Consolidated Multiple monitoring products
Microsoft Systems Management Server 2003
Microsoft Operations Manager 2005
Pilot roll-out in process of SCOM 2007
Each 5-server Operations Management group supports up to 4,000 monitored servers
Dell pushes out BIOS, firmware, and drivers to Dell servers using (ITDU) Inventory Tool for Dell
Updates
•Benefits
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Global scalability
Mission-critical reliability
Enhanced security through centralized software distribution
Improved end-user and IT staff productivity
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DELL USES SMS TO EMPOWER GLOBAL IT
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80 Hierarchical SMS Servers support 100,000 computers / 135,000 servers
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Larry Kiernan, Global Vice President of Technology Engineering, Dell IT
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Dell reduced the number of SMS servers from 102 to 80
“At Dell, we’re all about scaling out rather than scaling up. Although that approach has
definite advantages from a cost perspective, it also presents some unique challenges
from an IT management discipline. To properly manage the systems on which our
business depends, we need IT management solutions that can scale to support the
entire Dell enterprise – and that can help small, centralized teams monitor, manage, and
support that worldwide infrastructure.”
Takis Petropoulos, Senior IT Systems Engineer, Dell IT
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“Deploying Windows Vista by using SMS will save us a lot of time and money. To users,
Windows Vista is just another on-demand software application. When a user selects
Windows Vista from the list of advertised applications, the User State Migration Tool
preserves the user’s data and settings…”
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DELL USES SCOM TO MONITOR GLOBAL IT
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A system that formerly monitored 5,000 servers now monitors 24,000+
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David Rubio, Systems Engineer, Dell IT
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“The breadth of features MOM 2005 offers enabled us to develop significant custom
integration and automation. Our Windows Server monitoring life cycle is almost
completely automated now, thanks to the MOM application programming interface, the
Microsoft Connector Framework, and other MOM 2005 features.”
Lon Alonzo, Systems Engineer, Dell IT
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Dell reduced the number of management servers from 76 to 24
“With the addition of the Dell hardware management pack to MOM 2005 and the Dell
OpenManage server administrator agents on Dell PowerEdge servers, we were able to
extend the hardware monitoring capabilities. These PowerEdge-specific additions help
MOM monitor for hardware events such as drive and fan failures, memory errors,
temperature problems, and more.”
Pragnesh Rathod, Project Manager, Dell IT
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“Dell IT is saving about $200,000 annually in effort hours thanks to the automation made
possible by MOM and Dell OpenManage. In addition, our goal was to achieve server
stability across the organization with a standardized and centralized systems monitoring
infrastructure. We’ve done that and preserved scalability in the process.”
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DELL IT SYSTEM CENTER CONFIGURATION
Hardware
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PowerEdge™ 2850 servers with Intel® Xeon®
PowerEdge™ 6850 servers with Intel® Xeon®
Dell/EMC CX 600 storage area networks
Dell/EMC CX 700 storage area networks
Software:
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Dell OpenManage™ Systems Management Suite
Microsoft® Operations Manager 2005
Microsoft® Systems Management Server 2003
Windows Server® 2003 Enterprise Edition
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Second Customer Overview – DaimlerChrysler
• Profile
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Seventh largest company in the world
Doing business in more than 200 countries worldwide
Global revenue of over US$190 billion
More than 365,000 employees worldwide
Headquartered in Berlin, Germany
• Business Situation
• Standardizing software around Microsoft Systems Management Server (SMS) 2003 SP2 for
distributing software
• Required to directly manage 38,000 computers
• Tightening upgrade cycles in response to worm and virus threats
• Solution
• Microsoft Systems Management Server 2003 SP2
• Dell PowerEdge Server Platform
•Benefits
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Single console for managing entire end-user machine state
Global scalability
Enhanced security through centralized software distribution
Improved end-user and IT staff productivity
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“Line-of-Business Monitoring” Offering
May 2007
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‘LINE-OF-BUSINESS MONITORING’ OFFERING
Production ‘Proof of Concept’ engagement includes:
One week of on-site advanced consulting services to…
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Perform initial evaluation of environment
Install and configure offering platform and reporting
Perform a ‘high-level’ assessment of the environment
‘Line-of-Business Monitoring’ of Messaging services provides…
• Standard reports and ‘Service Level’ focused reports and graphs
• ‘Service Level’ Alert thresholds and emails
• Design of a ‘Service Level Health Condition’ using the new Workflow ability
• Database Services and Authentication offerings to follow later
Dell Dual-CPU 29XX series PowerEdge server for hosting platform
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Configuration with DRAC, Energy Smart, and Dell OpenManage
Microsoft Operations Manager 2007 and Windows Server 2003 Software
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No cost for software for 120 days (Time-limited software version)
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PAIN AREAS…
BENEFITS…
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Businesses measure success by
Service Lines, not by Application
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IT must meet service level objectives
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Analysis of the Line of Business service
• Applications
• Physical infrastructure
• Supporting services
IT must market services to the
business stakeholders
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A model for the entire end-to-end
service
Inability to tie processes to real-time
service data and alert
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Ability to monitor and manage
proactively
Inability to get the right information to
the right people at the right time
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Ability to tie together service lines,
people, and processes
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DELIVERABLES AND RESULTS…
Provided at the end of the engagement…
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‘High-level’ estimations for a complete production implementation including…
– Software
– Hardware
– Services cost and length of time
Functional ‘Proof of Concept’ platform providing…
– Reports and graphs based on real data
– Alerts and emails caused by real events
– Ability to start to ‘visualize’ service level and operations
Customer is ‘left the keys to’…
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Brand new Dell 29XX series PowerEdge server with…
– Dual Processor
– Multiple hard drive configuration for Microsoft SQL
– Dell DRAC card for full remote management
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Thank You!