Business Administration
Study Guide
Chapter 11 – Introduction to Management
1. Why are companies more incline to provide training programs
for employees that move into management positions?
It is in their best interest for these employees to succeed.
Promoting employees from within an organization will be less
costly overall.
2. What level of management is involved in planning? Top, MidLevel, Supervisors/First-Line?
Top
3. What advantage does a company have if they promote current
employees rather than hiring someone off the street.
Again, it is less costly to do this. Employees are also already
familiar with the policies and procedures within the
organization. This can also be a motivator for employees to do
well and work hard, if they know there is a chance for
promotion.
4. Why is it important for a manager to have good
relationships with their employees?
As a manager, it is your job to lead and motivate employees. If
you don’t establish good relationships with your employees this
could prove difficult.
5. As a supervisor, should you always fire employees that
violate the work rules? If an employee shows up to work
late, they are violating the work rules. Should they be
fired on the spot? Explain your answer.
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Business Administration
Study Guide
No, you should not just fire them on the spot. Use a three
step warning system. Step 1: Verbal Warning, Step 2: Written
Warning in personnel file, Step 3: Face-to-Face meeting ending
in dismissal.
6. What is the first level of management that works directly
with employees?
Supervisors or First-Line Managers
7. As a supervisor, why is it important to show employees the
importance of company goals?
If they don’t know or understand the goals within the
organization it will be hard for them to do a good job and help
the organization reach their goals. This information needs to be
communicated on a regular basis.
8. What are some of the ways a supervisor can improve an
employee’s work performance?
Guide, Lead, Motivate employee, Provide training opportunities
9. What are the steps in the decision-making process?
Identify the Problem, Generate Alternative Solutions, Select
your best option, Evaluate the effectiveness
10.
How many possible solutions should be created when
trying to solve a problem?
As many as you can think of
11.
List and explain the four main functions of
management.
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Study Guide
Planning – creating goals and objectives of an organization
Organizing – grouping resources and activities to accomplish
organizational goals
Implementing (Leading (influencing) and Motivating (get
employees to work in the best interest of an organization))
Controlling – evaluated and regulate ongoing activities
12.
What are the responsibilities of a manager?
Help an organization reach their goals through successful
completion of the 4 management functions
13.
How is the effectiveness of a supervisors work
determined?
The performance of their employees and accountability in
management meetings.
14.
Define management.
Organizing people and resources to reach the goals of an
organization.
15.
List and provide an example for each of the 4
management resources discussed in this chapter.
Human – people, employees
Financial – payroll, accounting, investing
Informational – external information used to make decisions and
perform tasks
Material – physical, tangible items
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16.
Study Guide
List the three steps involved in the control function.
Set standards, Measure Performance, Take Corrective Action
17.
List and describe the 6 areas of management
specialization.
Finance – accounting and investment
Operations – the process of converting resources into goods and
services
Marketing – communication link between organization and
customers
Human Resources – hiring, training, evaluating, firing
Administration – general manager that provides overall guidance
and leadership
Other (R&D) – Research and development
18.
Explain the difference between interpersonal and
communication skills.
Interpersonal – relationships with others
Communication – verbal and written
19.
What is said to be the first management function
because all the other management functions depend on it?
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Business Administration
Study Guide
Planning
20.
Which of the four management resources is an
organizations most important resource?
Human, the people you have working for you.
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