Microsoft Remote Connectivity
Analyzer & MOSDAL Support Toolkit
Introduction
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We are recording today’s session, and will have the slide show presentation
and the video recording on the original blog post and the Office 365
Community. You can find the video recording on our Video Channel http://www.youtube.com/microsoftoffice365
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Questions can be asked at the end of the presentation through the Lync
Meeting Console.
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We are recording today’s session, please understand that you may be
captured in the recording. If you do not wish to be recorded, please do not
type in the Lync IM Window or please leave the meeting.
Microsoft Remote Connectivity
Analyzer
The Microsoft Remote Connectivity Analyzer is
web-based tool and designed to help IT
Administrators troubleshoot connectivity issues
that affect Exchange, Lync and Office 365
deployments. The tool simulates several client
logon and mail flow scenarios.
When a test fails, many of the errors have
troubleshooting tips to assist the IT
Administrator to correct the problem.
Tool is available at: https://www.testexchangeconnectivity.com
or within the Microsoft Online Portal
When should I use it?
Connectivity
DNS
Mobile
Devices
Mailbox
Access
Mail
Migration
Mail Flow
Free/Busy
SSO
 Office 365 Exchange Domain Name
Server (DNS) Connectivity Test
 Office 365 Lync Domain Name Server
(DNS) Connectivity Test
 Office 365 Single Sign-On Test
 Microsoft Exchange ActiveSync
Connectivity Tests
 Exchange ActiveSync
 Exchange ActiveSync Autodiscover
 Microsoft Exchange Web Services
Connectivity Tests
 Synchronization, Notification, Availability,
and Automatic Replies
 Service Account Access (Developers)
 Microsoft Office Outlook Connectivity
Tests
 Outlook Anywhere (RPC over HTTP)
 Outlook Autodiscover
 Internet Email Tests
 Inbound SMTP Email
 Outbound SMTP Email
 POP Email
 IMAP Email
 Free/Busy Test
 Free/Busy
 …..
System Requirements
Operating
System
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Windows 8
Windows 7
Windows Vista
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008
Microsoft .NET Microsoft .NET Framework 4.5 is required.
Framework To obtain Microsoft .NET Framework 4.5, go to the Microsoft Download Center
Web browser
• Internet Explorer
• Google Chrome together with ClickOnce for Google Chrome
• FireFox together with Microsoft .Net Framework Assistant for FireFox
Microsoft Online Services
Diagnostics and Logging
(MOSDAL) Support Toolkit
What is the Microsoft Online Services
Diagnostics and logging (MOSDAL) – Support
Toolkit?
The MOSDAL toolkit helps IT Administrators to generate logs
and diagnostic information that helps troubleshoot Office 365
configuration, network, installation, and other service-related
issues.
Commonly expected by Microsoft Support.
Download is available at:
http://www.microsoft.com/enus/download/details.aspx?id=626
When should I use it?
Email &
Calendar
IM & Online
Meeting
Office
Professional
Plus
Directory
Sync*
Office Web
Apps
Websites &
Collaboration
SSO / ADFS*
Domain
Verification*
Exchange
Hybrid*
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System Information
Network Configuration
Outlook Logs
Microsoft Online Services Sign In
Assistent logs
Exchange remote Connectivity Analyzer
(RCA) results
DNS record lookup for Exchange Online
DNS record lookup for domain
verification of custom domains
DNS record lookup for Lync Online
Signle sign-on (SSO) with ADFS 2.0
diagnostic results
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Lync Logs
Internet Explorer configuration settings
WebDac component logs
Click-to-Run logs
Directory Synchronizaton configuration
logs
AD conflicting object report
Active Directory Federation Services 2.0
configuration information
Microsoft Online PowerShell output
Microsoft Online Services Module for
Windows PowerShell logs
Prerequisites
 The MOSDAL Support Toolkit must be run on the computer on which the problems
occur and in the context of the user who is experiencing issues with the service.
 MOSDAL may require the entry of the user's Office 365 credentials to perform
diagnostics and connect to certain Office 365 services.
 Some services require MOSDAL to run on the computer on which those applications
are hosted in the on-premises environment.
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Directory synchronization for Office 365
Single Sign-on with Active Directory Federation Services for Office 365
Domain Verification and DNS Setup for Office 365
Exchange Hybrid Configuration for Office 365
System Requirements
Operating
System
Compatible with all major versions of the Windows operating systems
(Windows XP SP3 and above).
Microsoft .NET
Framework
Microsoft .NET Framework 4.0 (or a later version) is required.
To obtain Microsoft .NET Framework 4.0, go to the Microsoft Download Center
Additions
Domain Verification, DNS Setup and Single Sign-on with ADFS require Windows
Azure Active Directory Module for Windows PowerShell module
Resources
Remote Connectivity Analyzer Tool
https://www.testexchangeconnectivity.com
Microsoft Connectivity Analyzer Tool
http://technet.microsoft.com/en-us/library/jj851141(v=exchg.80).aspx
MOSDAL (Microsoft Online Services Diagnostics and Logging) Support Toolkit
http://www.microsoft.com/en-us/download/details.aspx?id=626
• MOSDAL 4.6 Training (en-us).zip
• MOSDAL x32 (en-us).zip
• MOSDAL x64 (en-us).zip
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Please answer the survey questions posted at the
end of this meeting.
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Let us know what sessions you want! Email Josh
Topal at v-joshto@Microsoft.com.
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Feel free to give feedback too.
Q&A and Feedback