Job Description
Job Title:
Human Resources Manager
Reporting to:
HR & Academy Director
Business Unit:
Human Resources
Site:
Wokingham, Berkshire
Date Effective:
Q4
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Organisational Chart
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Key Responsibilities
Recruitment and Induction
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Personally manage the company attraction, selection and recruitment selection processes ensuring all
are compliant with legislation and best practice.
Select and develop relationships with recruitment agencies and head-hunters where appropriate
ensuring that budgetary control is maintained.
Co-ordinate and oversee as required the recruitment process for all International vacancies using the inmarket resources where available.
Provide support to Board Members, Regional and Country leads and line managers in the attraction,
selection and recruitment selection processes including assessment centre activity development,
management and participation interviewing using remote channels where possible.
Ensure that the processes for offer letters, contracts of employment and references are timely and
compliant with local legislation.
Ensure offer letters are compliant.
Advise and support the Board on salary benchmarking for vacant roles.
Manage and continually improve the Company induction process ensuring both compliance with local
legislation and the transfer of the CitNOW DNA to all new staff using live and on-line resources.
Performance Management
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Manage personal performance to achieve all deliverables.
Personally manage the annual performance management programme for all staff – appraisals, feedback
and objective setting – working with Board Members, Regional and Country leads and line managers to
Job Description
identify and create personal development plans that reflect the company KPIs and the professional
needs of individual staff.
Reward and Recognition
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Ensure the outputs from the annual reward and recognition review process are compliant with local
legislation and is completed to time and within budget.
Provide support to Board Members, Regional and Country leads and line managers in the annual reward
and recognition review process including role evaluations.
Manage the company payroll administration liaising with the Finance Team to ensure an accurate and
timely process.
Personally manage the company benefits programme for liaising with the Finance Team to ensure an
accurate and timely process including compliance with legislative and taxation requirements.
Review and manage the salary and rewards for all new starts and potential hires to ensure alignment
with existing personnel and pay scaling/pay banding systems.
Process Compliance
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Ensure that all personnel records are accurate and up to date and retained within the company systems.
Provide support and advice to Board Members, Regional and Country leads and line managers on dayto-day HR management issues and act as an interface between line managers and employees as
required.
Personally ensure organisational compliance with applicable HR related regulations and statutes as well
as organisational procedures and policies.
Manage the Health & Safety policies and procedures providing support and advice to Board Members,
Regional and Country leads and line managers as required.
Manage the process of monitoring training programmes and updates in first aid, fire safety and health
and safety.
Manage the company attendance, holiday and absence processes and provide advice and support to
Board Members, Regional and Country leads and line managers as required.
Manage the company disciplinary and grievance process and provide advice and support to Board
Members, Regional and Country leads and line managers as required to ensure that all issues are
managed effectively efficiently and in line with local legislative requirements.
Manage the process of people engagement including but not restricted to sickness, absence and exit
from the business providing advice and support to Board Members, Regional and Country leads and line
managers as required to ensure that all issues are managed effectively efficiently and in line with local
legislative requirements
Oversee the global HR resources providing support to the Board Members, Regional and Country leads
and in market HR resources to deliver locally compliant but globally consistent HR policies and
processes.
Resource Management
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Review all elements of the HR function and develop and execute plans to ensure activities are completed and
appropriate resources are in place to achieve the outcomes.
Responsible for the UK based HR team, managing workloads and supporting personal development.
Manage the development and implementation of people development programmes including external
and internal training and development as appropriate ensuring that budgetary control is maintained.
Job Description
Reporting & Analysis
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Manage the reporting and analysis of HR activity and ensure that the HR team effectively follow required
reporting processes and timescales.
Manage the process to analyse HR and people performance, identify development areas and develop
strategies to continually drive improved performance in the management, development and productivity
of our people resources.
Business Planning
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Develop and document HR development and people plans that are supportive of the operational business
plans working with Board Members, Regional and Country leads and in market HR resources to define and
agree activities to drive productivity, personal development growth and staff retention.
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Key Working Relationships
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Board Members
Regional and Country leads and in market HR resources
UK Line managers
Finance Team
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Knowledge, Skills & Experience Required
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Strong leadership skills with proven ability to build, manage and develop teams in a collaborative and
supportive style.
Significant HR experience, ideally CIPD qualified, gained in challenging (especially fast growing)
environments.
Knowledge, in depth understanding and experience of:
o UK and international attraction, recruitment and selection.
o Employment legislation both in the UK and wider international markets
o Development and management of HR policies and processes.
o Performance management programmes
Experience of dealing with senior internal stakeholders.
Demonstrated ability to set strategy, execute results against that strategy and meet critical deadlines.
High level of commercial awareness with an ability to engage with operational management.
Able to recognise and manage critical problems and opportunities.
Able to present and communicate remotely or face to face effectively captivating the audience’s imagination
leading to engagement.
Experience of operating within agreed budgets.
Be comfortable working autonomously - managing own workload and prioritising.
Highly self-motivated and enthusiastic.
Outstanding communications skills both oral and written.
Ability to effectively communicate and interface with peers as well as executive level management.
Strong computer skills in Microsoft Word, Excel, and PowerPoint.
Used to extensive travel in pursuit of business needs.
Job Description
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“Can do” attitude; able to identify problems, take ownership, gain the cooperation of others and provide
solutions.
Experience of research and planning: forecasts/predicts, creates ideas, identifies problems, meets goals,
gathers information, solves problems, defines needs, analyses issues, assesses situations, results focussed.
High level of organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively,
meets deadlines, sets goals, keeps control of plans, pro-actively arranges activities, multi-tasks.
Happy to promote a collaborative team environment that fosters creativity, innovation and high performance.
Excellent communication skills with the aptitude to coach, motivate and manage people for success.
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Signed: ____________________________________________
Job Holder
Date: _____________
Signed: ____________________________________________
Manager
Date: _____________