DEVELOPING HUMAN RELATION
SKILLS
Colleen Karrigan
Alyssa Mooneyham
Michelle Evankoe
Emily Cleary
WHAT IS HUMAN RELATIONS?
•
According to Encyclopedia.com human relations
covers all types of interactions among people
Conflicts
– Cooperative efforts
– Group Relationships
–
•
Study of why our beliefs, attitudes, and behaviors
sometimes cause interpersonal conflict in our
personal lives and in work-related situations
COMMUNICATION SKILLS

Purpose

To get your message across to others clearly and
unambiguously
Involves effort from both the sender of the
message and the receiver
 Only successful when both the sender and the
receiver understand the same information as the
result of the communication

COMMUNICATION PROCESS
ACTIVITY
VALUES AN EMPLOYEE POSSESSES
Honesty
 Cooperation
 Following Directions
 Willingness to Learn
 Enthusiasm
 Loyalty

WORKPLACE SKILLS

Dependability
The quality of being dependable or reliable.
 No one will stand over you to make sure you do your
job, and no one will make you go to work every day.
In fact, if you cannot be counted on to show up and do
the job, you will not be allowed to keep the job

WORKPLACE SKILLS
•
Integrity
–
•
Adherence to moral and ethical principles;
soundness of moral character; honesty
Independence
–
Freedom from control of influence from others
Give your best effort no matter what. You do not
have to be perfect at everything you do, but
giving your best effort reflects integrity and
independence, traits employers look for, and are
willing to pay for
WORKPLACE SKILLS

Team Work
Cooperation between those who are working
together on a task
 Businesses rely heavily on harmony and cooperation
among their employees. You should respect fellow
employees and their ideas just as they should respect
you and your ideas

WORKPLACE SKILLS

Listening Skills
The act of hearing attentively ; “you can learn a lot
just by listening”
 The ability to understand the content of a
presentation or conversation, and the ability to follow
instructions, is the basis to success at any job

WORKPLACE SKILLS

Math Skills
A science dealing with the logic of quantity and shape
and arrangement
 The ability to use to common mathematical concepts,
as well as the ability to recognize if an answer for a
common mathematical problem is realistic, are
important for success in any career

WORKPLACE SKILLS

Communication Skills
Abilities in the areas of language understanding,
communication expressively, and practical language
skills
 Reading and comprehending instructions, writing
reports about your work, and explaining to others
what they need to do are all part of the
communication skills that are essential to success in
almost any job

WORKPLACE SKILLS

Problem-Solving Ability
The area of cognitive psychology that studies the
processes involved in solving problems
 Jobs of the future will require you to figure out what
the problem is and solve it in creative ways

WORKPLACE SKILLS
•
Computer Literacy
Familiarity with computers and how they work, esp.
a nontechnical understanding of microcomputers and
of the role computers play in modern society
– Computers are here to stay. Because they increase
the speed and accuracy of much work, an increasing
number of employers are relying on computers and
computer literate employees to run their business
–
WORKPLACE SKILLS

Lifetime Learning
Knowledge acquired by systematic study in any field
of scholarly application
 Understand the ways you best learn new concepts
and ideas, and constantly seek new opportunities to
learn additional skills

WORKPLACE SKILLS

Goal-Setting Skills

Setting and accomplishing goals and getting others to
help you accomplish those goals are skills much
sought after in the working world
ACTIVITY TIME

Think-Pair-Share

Case Study: Employer/Employee Relationships
RESOURCES
www.mindtools.com/CommSkll/CommunicationI
ntro.htm
 www.encyclopedia.com
