Dear colleagues,
I am writing today to ask for your participation in a survey of all business center employees. We are conducting this survey to get a better understanding of employee morale, satisfaction and engagement. We want to know how you feel about your experience as part of the OSU Shared
Services organization (comprised of all business centers). We want to find out what you think we are doing well and where we need to improve as a workplace. Your opinions are important, and can help guide us on our road to organizational excellence.
This link Organizational Excellence, will take you to the survey which should take about 15-20 minutes to complete. It is anonymous and confidential. We are not asking for your name, and are not recording any information that can personally identify you. Your responses to the survey will be combined with those from other employees and provided as aggregated data to managers of our business centers.
Within the next couple of months – following compilation of the data – we will share the results so you can see for yourself how we are doing. We will also meet with groups to discuss action plans to make improvements. So, please be sure to share your thoughts by 5:00 p.m. on Monday, June 16 th – that is when the survey closes. We would like to get 100% participation in order to ensure that each and every business center employee's voice is heard.
Thank you for your time and providing candid input. Your thoughtfulness and honesty are critical to your business center and all of OSU Shared Services in our quest for continuous improvement and organizational excellence.
Sincerely,
Dear colleagues,
Thank you for your time and candor in responding to our Employee Survey which closed on June
16 th . The 72.3% response rate was very good and the results demonstrate that we are passionate about the success of our business centers!
In this anonymous survey we asked for your opinions on career development, strategic management, supervision, work environment, and your sense of connectedness to OSU and your business center. The results from this survey will enable us to have a more accurate picture of how you (as a group) feel about these important elements of your work life, and how we can best work together to realize OSU’s vision of being a Top 10 Land Grant University.
The results have been compiled at an aggregate level only thus far – that is to say we’ve begun looking at the results as compiled for ALL business centers combined. Over the next few weeks, we will look at the results for each business center, and schedule meetings with business center staff to share statistical results of their survey. We’ll discuss areas for improvement as well as those to celebrate. Taking what we learn from the survey and discussions within business centers, we will develop an action plan to address key issues and ensure follow-through and communication.
We are grateful for your feedback which will help guide us on our road to organizational
Handout provided by Jack Breen-Oregon State University, WRAOM Conference Session 5, October 20, 2015 Page 1 of 3

excellence. Thank you, and we look forward to talking with you about our wonderful organization and how we can make it even greater.
Best,
I.
Demographic Data:
1.
In which business center do you currently work? Check/Select
2.
To which job family does your job belong? HR or Finance/Accounting Check/Select
3.
How long have you worked at OSU? <1 year; 1-3 years; 3-6 years; 7-10 years; >10 years
Check/Select
Survey Rating Scale for the following Sections

5 = Strongly Agree

4 = Agree

3 = Neither Agree nor Disagree

2 = Disagree

1 = Strongly Disagree
II.
Career Development
1.
I am satisfied with the initial orientation I received from my Business Center.
2.
I am satisfied with the opportunities I have had to learn and grow at work within the last 6 months.
3.
My Business Center provides opportunities for me to develop my skills (examples: mentorships, cross-training, networking, committees, formal training, flexible schedule to pursue a degree, etc.).
4.
I am satisfied with career advancement opportunities at OSU.
5.
Comments: Text Box
III.
Strategic Management
1.
The University clearly conveys its mission and strategic plan to employees.
2.
My Business Center’s leadership clearly communicates its goals and strategies to me.
3.
I am motivated to see the Business Center be successful.
4.
My Business Center’s leadership does a good job of keeping employees informed.
5.
Comments: Text Box
IV.
Supervision
1.
I feel comfortable asking my supervisor questions.
2.
I trust and respect my supervisor.
3.
Issues of employee low performance are proactively addressed.
4.
My work is valued.
5.
My supervisor encourages me to do my best.
6.
My supervisor inspires a shared vision, i.e. excellent customer service, teamwork, continuous process improvement, etc.
7.
My supervisor provides actionable suggestions on what I can do to improve.
8.
I know what is expected of me at work.
9.
My supervisor promotes an atmosphere of teamwork.
10.
My supervisor actively listens to my suggestions.
11.
Comments: Text Box
Handout provided by Jack Breen-Oregon State University, WRAOM Conference Session 5, October 20, 2015 Page 2 of 3

V.
Work Environment
1.
My work is interesting and challenging.
2.
The amount of work expected of me is reasonable.
3.
There is positive communication among people in my Business Center.
4.
People in my work group treat each other with respect.
5.
My personal workspace is appropriate for the work I do.
6.
A spirit of teamwork exists in my Business Center.
7.
Morale is high among the employees of my Business Center.
8.
My coworkers are committed to quality.
9.
I have latitude to make work decisions that are appropriate for my job.
10.
The leadership in my business center is committed to making it a great place to work.
11.
Comments: Text Box
VI.
Engagement
1.
I am satisfied with my job.
2.
I feel fully committed to my job.
3.
I intend to develop my career at OSU.
4.
I recommend my Business Center as a great place to work.
5.
I recommend employment at OSU to friends and family.
6.
I am actively looking for a job outside OSU.
7.
My Business Center fosters an innovative culture where new ideas are valued.
8.
My Business Center is committed to a diverse and inclusive workforce.
9.
Comments: Text Box
Acknowledgements: This survey was designed by the OSU Director of Shared Services in collaboration with the Business Center Human Resource Managers
Handout provided by Jack Breen-Oregon State University, WRAOM Conference Session 5, October 20, 2015 Page 3 of 3