Executive Overview
Incorporated in June 1999
Two Core Product Areas
Investigative Services
Litigation Support / Records Acquisition
Regional Coverage
100 Employees
PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC
East Coast and Midwest through strategic
partnerships
Executive
Overview
Executive Overview
Diverse Experience of Ownership
Carolyn Langenohl
20 years experience in the claims industry
Litigation Manager, State Farm
Director of Operations – Litigation Solutions
Steve Mazefsky
17 years experience in the claim industry
Regional Sales Manager or Vice President Sales Client Relations
Director of Business Development – Litigation
Solutions
Staff Experience
 College Educated, Law Enforcement,
Military Backgrounds
 Prior Experience
 LSI Training Program:
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Equipment
Set up
Pre-Texting
Mobile Surveillance
Report Writing
Surveillance
15 Day Turnaround Time
Eastern United States Coverage
Pre Surveillance Investigations
Claims Investigations
Asset Investigations
Public Records/Documents Requisition
Recorded Statements
Accident Scene Inspections
Alive and Well Checks
Activity Checks
Background Investigations
Database Background
Courthouse Check
Criminal History
Civil History
Why LSI?
Why
Litigation Solutions?
Diverse Experience of
Ownership / Management
 Ownership with Extensive Claims and
Carrier Service Experience
 Team of Account Executives, Operational
and Administrative Support with Extensive
Industry Experience
Service
 Strong Regional Coverage
 Ease of Use
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GPS Tracking
Local presence
Available centralized intake
On-line capabilities
24/7 Service
100% Satisfaction Guarantee
Program Compliant
Vendor Management Program
Quality Assurance
 Prospective
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Detailed Intake
Databases / DMV
Insured Contact
Rehab Contact
Internet Research
 Concurrent
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Pre Set Daily Check in Times
End of Day Review
Customer Link
Daily review by QC Specialist &
Supervisor
Quality Assurance
 Retrospective
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50% of all Cases reviewed by ownership
Available Stewardship reports
Monthly Staff Evaluations
On-line Management Reporting
Technology
 State of the Art Field Equipment
 Body cams, Time lapse equipment, long distance
capabilities
 Video Snippets as part of the update
 Quick access to visual evidence
 Customer Link
 Quality Assurance and Time Savings
 GPS Tracking
 Know where our staff is at all times – no
“Ghosting”
GPS Tracking
Employees simply carry their GPS-enabled
mobile phone with them throughout their
regular activities and their location is
automatically tracked and recorded.
Customer Link Benefit/VMO Benefit
FEATURE
BENEFIT
On-Line Referral Form
• Easy Surveillance Order
(Point and Click)
• Accountability
• Communication
On-Line Access to Video and
Updates
Time Savings
• Relevant Video Tape Only
• Minimize Phone Tag
• Positive ID Early
• Better QA
Cut and Paste Notes / Video
• Able to Send to Counsel
• Able to Send to Physician
• Insured Participation
FEATURE
Management Reporting
BENEFIT
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Case Assignments / Who is Used
Vendor Comparison
Monitor Spending Trends, Cost Benefit
Monitor Results Trends
Vendor
Staff
• Use Trend Analysis for Best Practices
• Client Satisfaction
Vendor Management Program
Vendor Management Program
Program Choices
Exclusive Provider
• LSI Handles All Work
Preferred Managing Partner
• LSI Handles an Agreed Upon Percentage
Selects Vendor Panel Through RFP
Preferred Partner
• LSI Handles an Agreed Upon Percentage
and Utilizes Client Panel
Special Investigative Unit
• One of the Above Choices Plus Fraud Plans
and Reporting Where Necessary
• Documentation on and Referral of Fraud
Cases
 Marketing advantages for client acquisition and retention
 Increased results in the utilization of surveillance
 Consistent protocols to evaluate vendor/claims handler results
 Reduction in claims exposure
 Reduce risk involved with the use of this service
 Increased Return on Investment
 Management of vendor process without the cost
 Minimal expense
Vendor Management Panel Benefits
Consistent Rate Structure
Customizes Vendor Panel
Vendor Verification
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Licenses
Insurance
Centralized Management Structure
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Intake
Communication
Reporting
Invoicing
Vendor Trends
Staff Trends
Vendor Panel Benefits
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Decrease in Marketing Expense
Volume Increase