How To – Access HR Self Service with IE10
Problem:
Who is Affected:
Last Updated:
Period Covered:
IS Service Desk
Unable to access HR Self Service with Internet Explorer 10
Home users using Windows 7 & 8 and are using Internet Explorer 10
to access HR Self Service
May.9, 2013 by TJ Boyne (boy0111)
February.26,2013 to Present
Problem details:
On February.26, 2013 – Microsoft has pushed out Internet Explorer 10 (IE10) as an automatic update affecting all home
users accessing HR Self Service.
Resolution:
Method 1:
1. In Internet Explorer - Go to HR Self Service Login page (Railcity  Popular Pages  HR Self Service  Access
HR Self Service or https://hrselfservice.cpr.ca/hrss/login.asp), but do not login
2. At the top of your page you should have an icon that looks like a piece of paper with a split in it. When you
hover your mouse over it should say “Compatibility View” – This button is located by the Refresh & Stop
button in Internet Explorer.
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How To – Access HR Self Service with IE10
IS Service Desk
3. Once you click the button in the above screenshot, it should turn blue and then the page will reload. The page
will reload and look slightly different, you should now be able to login and see your HR Self Service information.
Method 2:
1. Go into Internet Explorer
a. Click on Tools
b. Click on Camptibility View Settings
c. Enter https://hrselfservice.cpr.ca/hrss/login.asp into ‘Add this website:’
d. Click ‘Add’
e. Click Close
Note: You can check ‘Display all websites in Compatibility View’ but it is not recommended.
If you have any questions or concerns please contact us at the IS Service Desk – 1-800-387-1833 or by ERequest (http://torsmp01/sm/ess.do).
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