Human Factors in Aviation - The Southern California Airspace Users

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Human Factors in Aviation
Human Factors in Aviation
-This Includes You!
Southern California Airspace Users Working Group
WWW.SCAUWG.ORG
Aerial Hotspots
Training Areas
Long Beach Class C Airspace Proposal
Changes to LAX TAC 64 (Dec)
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
Richard Eastman
CFI I MEI
FAASTeam Representative
714 404 3325 Cell
reastman@eastmangroup.com
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Human Factors in Aviation
About me
…
Flown to 42 States in the U.S. and Alaska,
Across Canada twice, extensively in Baja and in Mexico,
in Europe (Tiger Moth Club), Asia, Australia, New Zealand
Ferried a 172 from U.S. across the Pacific to Sidney, Australia ’78
Built Glasair Sportsman in 2006 - N102RE – based at SNA
I’ve had my share of “incidents”
Own a software development company : Semi-Retired
FAASTeam Rep : Active with SCAUWG
Before starting my software company in 1984 …
Advertising/Marketing : Part 135 Operators : AirLanka SVP Marketing …
… Which is how I come to be here tonight!
Southern California Airspace Users Working Group
WWW.SCAUWG.ORG
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
Richard Eastman
CFI I MEI
FAASTeam Representative
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Human Factors in Aviation
Nall Report – AOPA Safety Institute
Accident Distribution
Type of Operation
Part 91
89%
Part 137
6%
Part 135
4%
Part 121
1%
Day VFR Accidents
Fatal
33%
None
89%
Fatal
1%
Minor
6%
Serious
4%
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
Night VFR Accidents
Almost 90%
of all
Accidents
are General
Aviation
IFR Accidents
None
26%
None
41%
Minor
3%
Serious
12%
Minor
14%
Fatal
68%
Serious
3%
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GA Accident Trends
Total accidents declining
… Is this due to economy, technology, fewer pilots, or better
training?
GA Fatal accidents remain consistent
... at approximately 20% of the total accidents (1 in 5) last 5
years or so.
EAA Chapter 92 -- 6 March 2012
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Ask the average Pilot
People in this room not “average” : Still …
QUESTION -- What are your own flying risks?
Write down YOUR Answers ….
Average Pilot Answers …
A #1 – Engine Failure …
Most recent 12 months ending 1/30/12 – AOPA Aviation Institute
1203 accidents – 31 engine failures (1 fatal ) = 2.5% of accidents - .05% of fatal accidents
A #2 – Weather
Most recent 12 months ending 1/30/12
1203 accidents – 3 VFR into IFR (2 fatal) = .24% of accidents= .16% fatal
A #3 – Structural Failure
Most recent 12 months ending 1/30/12
So rare, ASI statistics don’t even separate them out!
Source:: Average Pilot Answers from “The Dangers of the Air” by Leighton Collins, 1972; data from AOPA Aviation Safety Institute Accident Database 3/6/12
EAA Chapter 92 -- 6 March 2012
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Human Factors in Aviation
When are these accidents happening?
Most recent available ASI casual analysis 12 months prior to Jan 31, 2012
1203 accidents – 270 fatal = 22% -- unscreened, but about same averages in general
208 accidents were Homebuilt = 17% - 56 were fatal = 4.6% of total : 26.9% of EHB
EAA Chapter 92 -- 6 March 2012
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Good Judgment comes from Experience:
Experience comes from bad judgment!
Almost all “Pilot Error” accidents are traced to human factors or mental
oversight issues – what the FAA is now calling “pilot judgment.”
The FAA and the NTSB have created rules and set standards by which pilots are
expected to measure and assess – i.e. make decisions based on “good judgment.”
The FAA has created … and continues to create … rules and regulations to ensure
improved safety. They have succeeded remarkably well with improved navigation
systems ; aircraft design technologies; pilot training requirements; better air traffic
control management; and in most other aspects of flying. Accident rates in all
categories have been reduced; and continue to go down …
… except those that involve Human Factors!
Source for Good Judgment quote is unknown; although it is sometimes credited to Jim Horning
EAA Chapter 92 -- 6 March 2012
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Human Factors in Aviation
Descent/Approach Crashes
Stall and/or Spin • Wires/Objects
Terrain • Loss of Engine due Fuel
Gusts • Wake Turbulence
Major Reasons Maneuvering Crashes
Stall or Loss of Control •
Wire Strikes/Structure Impact •
Mountain/Canyon • Aerobatics
Major Causes Weather Related Accidents
Continued VFR into IMC resulting in
Stall/Spin due Deficient IFR Technique •
Icing • Turbulence • Thunderstorms
Survey of 20,000 hr. “no incident” Pilots from “Saferyliner” magazine
Accidents classified as “Pilot Error” almost never involve “stick-and-rudder” deficiency.
Almost all “Pilot Error” accidents are traced to mental oversight or…
human factors issues
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Needs drive Values drive Talents drive Behaviors
The Johari Window
Known to Self
Known
to Others
Unknown to Self
Behaviors
Public Knowledge
Feedback
Talents
Values
Unknown
to Others
Private
Unconscious
Needs
Behaviors • Talents • Values • Needs -- All “Drive” what kind of pilot you are!!!
Source:“Understanding Yourself and Others::An Introduction to the 4 Temperaments”
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Temperament Questions
Seven Questions
Please select A or B for each question -- Which is MOST like you
1 – A – I like evidence (facts, details, examples, etc.) presented first in an orderly fashion
B – I like the broad issues presented first, then the detail
2 – A – I pay attention to my gut instinct, not just logical analysis
B – I am persuaded by logical reasoning
3 – A – I want the information brief and concise
B – I am persuaded by enthusiastic presentations
4 – A – I like novel and unusual suggestions
B – I want practical and realistic applications
5 – A – I rely on evidence (verifiable stuff) to make decisions
B – I like to take an idea and run with it.
6 – A – I want to know how people will feel about each alternative
B – I want to know the pros and cons of each alternative
7 – A – I want to know the points of agreement first; then the points of contention
B – I like the goals and objectives presented first; then the details
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Temperament Scoring
Seven Questions
Each answer relates to a preferred
Temperament Type or style –
For each answer …
Answer Key
Note the
Temperament Type
that you preferred
1 – A – Stabilizer
B – Catalyst
Count the
2 – A – Stabilizer
Temperament Types
B – Theorist
3 – A – Theorist
Whatever you
B – Improviser
preferred most is
4 – A – Catalyst
most likely your
B – Stabilizer and Improviser
preferred
5 – A – Stabilizer
Temperament
B – Catalyst
6 – A – Improviser
This test is a general guide; and no test
B – Theorist
of this nature is 100% accurate all the time.
7 – A – Improviser
It’s purpose is as a point of reference for this talk.
B – Theorist
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Human Factors in Aviation
Jung : Meyers – Briggs : Keirsey : Berens : Kroeger : Nardi
A Way to Approach How the Mind Works
How the mind takes in information
How the mind organizes data
Extravert – through social interaction
Sensing – focuses on experience
Introvert – by listening and mental
organization
Intuition – focuses on possibilities
Temperament
How the mind values relationships
How the mind manages data
Thinking – uses objective criteria to
make judgments (process)
Judging – Wants things settled and done
Perceiving – Wants to keep options open
Feeling – uses subjective criteria to
make judgments ( human relationships)
The 16 possible combinations of how mind works ultimately drives Temperament preferences
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Jung : Meyers – Briggs : Keirsey : Berens : Kroeger : Nardi
How the Mind Works …
How the mind organizes data
How the mind takes in information
Extravert – Introvert
Temperament
How the mind values relationships
Thinking – Feeling
Sensing – Intuition
How the mind manages data
Judging – Perceiving
We all have aspects of each of these traits … in everything we do. But
we also have PREFERENCES – those things that work best to help us
like ourselves better. In a process sense, we weigh each of these four
aspects of mind organization each time we make a decision.
10
1
1
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Human Factors in Aviation
Four Core Temperaments
Temperament reflect NEEDS – Personal self-worth
Catalyst – Diplomacy (N-F)
Stabilizer – Logistics (S-J)
Meaning and Significance
Unique Identity
Universal Time
Membership & Belonging
Responsibility or Duty
Like Last Time
Temperament
Theorist – Strategist (N-T)
Improviser – Tactics (S-P)
Mastery & Self Control
Knowledge & Competence
Future
Freedom to Act
Ability to make an Impact
Now
N=Intuitive : F=Feeling : T=Thinking : S=Sensing -: J=Judging : P= Perceiving :
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
Source:“Understanding Yourself and Others …
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Human Factors in Aviation
Needs drive Values : Talents : Behaviors
Catalyst – Diplomacy
Stabilizer – Logistics
Values – Relationships • Authenticity •
Cooperative Interaction
Values – Rules • Regulations • Continuity •
Usefulness
Talents – Mentor • Advocate • Champion
Talents – Rule Maker/Enforcer • Measurement •
Traditionalist
Behaviors – Enthusiastic • Future •
Involved • Idealist
Behaviors – Dependable • Cautious • Economical •
Reliable • Steady
Temperament
Theorist – Strategist
Improviser - Tactics
Values – Concepts • Progress & Expertise •
Logical Consistency
Values – Excitement • Stimulation •
Performance with Skill Action
Talents – Systemize Analysis Mobilize •
Differential Thinking
Talents – Crisis Manager • Perform •Trouble
Shoot • Contextual Thinking
Behaviors – Conditional Reasoning •
Objective Oriented • Calm
Behaviors – Improvising • Risk Taking • Reacting
Venturer • Spontaneous • Seizing Opportunities
Source:“Understanding Yourself and Others::An Introduction to the 4 Temperaments”
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Human Factors in Aviation
Things they talk about …
Catalyst – Diplomacy
Stabilizer – Logistics







Talk • Listen with Emphasis
Making World a Better Place
Developing Self : Others Potential
Meaning-of-Life Issues
Significance of Human Events
The Human Future
How things SHOULD be







Duties • Obligations
What They Have Done
Concerns or Worries
Traditions • Customs
Rules (Social or Process)
The Past
How things ARE or WERE DONE
Temperament
Theorist – Strategist







Ideas • Theories
Strategies
Possibilities • Processes
Technology • How Things Work
Rationales • Laws • Principles
Universal Future
How things COULD be
Improviser – Tactics







Actions • Activities
What Can be Done
Luck, Chance, Odds
How to Get Things Done
Courage • Excitement • Fun
WHO Needs what NOW • NEXT
WHAT Needs doing NOW • NEXT
Source:“Understanding Yourself and Others::An Introduction to the 4 Temperaments”
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Human Factors in Aviation
A Crosswind Accident?
The pilot lost control after the aircraft
touched down on one wheel, swerved
sharply, hit several runway lights, left
the runway, and came to rest in the
airport boundary fence. The winds
were at 60-degree crosswind to the
runway at 32 kts. with gusts to 40.
What caused this accident?
EAA Chapter 92 -- 6 March 2012
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Teaching Judgment
The FAA is trying to answer
the enduring questions:
• “Can you teach judgment?”
• “If yes, how?”
• “How would Temperment
play a role in this
‘judgment call’?
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Analogous to Checklists
The FAA wants us to think of (and teach) riskmanagement as another aircraft system or phase
of flight with a checklist/procedure to follow.
• 5 Ts
• GUMPS
Run the judgment (risk management) checklist at
important phases of flight (including preflight)
and whenever the situation changes or new
information arrives.
EAA Chapter 92 -- 6 March 2012
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Judgment : Risk Management
Before you make decisions, you must:
1. Identify risk factors
2. Assess their likelihood
3. Evaluate their severity
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Planning a Cross Country
You plan to join a group of fellow airplane enthusiasts at an end-of-June fly-in at Smiley Creek,
Idaho . You want to fly your new Legend Cub, which will cruise at 85K with its Jabiru engine but
planning at 80K allows for the vagaries of flight. The Cub has 22 gallons of fuel; 20 usable. It
consumes 6 gallons an hour. A few friends are considering flying with you; but the slowest of the
group cruises at 120K consuming 9 gallons an hour; and has a fuel capacity of 51 gallons, 49 usable.
Still, they want to coordinate their travel plans with yours.
You have flight planned 3 itineraries ….
KSNA > L70 = Ague Dulce
L70 > KMHV = Mojave
KMHV > L72 = Trona
L72 > L06 = Furnace Creek
L06 > KTPH =Tonapah
KTPH > 05U = Eureka
05U > KEKO = Elko
KEKO > KTWF = Twin Falls
KTWF > KSUN = Friedman
KSUN > U87 = Smiley Creek
Total 681 NM
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
KSNA > KDAG = Barstow/Daggett
KDAG > KVGT = No. Las Vegas
KVGT > 67L = Mesquite
67L > KSGU = St. George
KSGU > 1L9 = Parowan
1L9 > KFOM = Fillmore
KFOM > U14 = Nephi
U14 > KPVU = Provo
KPVU > KBMC = Brigham City
KBMC > KMLD = Malad City
KMLD > KBYI = Burley
KBYI > KS UN = Friedman
KSUN > U87 = Smiley Creek
Total 789 NM
KSNA > KEMT = El Monte
KEMT > KDLO = Delano
KDLO > KCPU = Calaveras County
KCPU > KGOO = Nevada County
KGOO > KRNO = Reno
KRNO > KWMC = Winnemucca
KWMC > KREO = Rome State
KREO > KBOI = Boise
KBOI > U87 = Smiley Creek
Total 811 N M
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Planning a Cross Country
Let’s Take a Break and …
Desert Route
EAA Chapter 92 -- 6 March 2012
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20 Usable
6 gph
80K
US 15 Eastern Route
San Joaquin Valley Route
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KSNA > L70 = Ague Dulce
L70 > KMHV = Mojave
KMHV > L72 = Trona
L72 > L06 = Furnace Creek
L06 > KTPH =Tonapah
KTPH > 05U = Eureka
05U > KEKO = Elko
KEKO > KTWF = Twin Falls
KTWF > KSUN = Friedman
KSUN > U87 = Smiley Creek
Total 681 NM
Santa Ana > Smiley Creek
KSNA > KDAG = Barstow/Daggett
KDAG > KVGT = No. Las Vegas
KVGT > 67L = Mesquite
67L > KSGU = St. George
KSGU > 1L9 = Parowan
1L9 > KFOM = Fillmore
KFOM > U14 = Nephi
U14 > KPVU = Provo
KPVU > KBMC = Brigham City
KBMC > KMLD = Malad City
KMLD > KBYI = Burley
KBYI > KS UN = Friedman
KSUN > U87 = Smiley Creek
Total 789 NM
KSNA > KEMT = El Monte
KEMT > KDLO = Delano
KDLO > KCPU = Calaveras County
KCPU > KGOO = Nevada County
KGOO > KRNO = Reno
KRNO > KWMC = Winnemucca
KWMC > KREO = Rome State
KREO > KBOI = Boise
KBOI > U87 = Smiley Creek
Total 811 N M
20 Usable
6 gph
80K
Which of the three route is best – and Why?
What are the five most important factors to consider planning for
the trip – and Why?
Which of the five is MOST important – and Why
Which should be addressed FIRST? -- and Why?
EAA Chapter 92 -- 6 March 2012
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AF 447 Human Factors
Chain of human factors …
• Airbus Manufacturing Scientists
• Air France Training Programs
• Pilot Culture
Air France Incident
EAA Chapter 92 -- 6 March 2012
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Air France Lessons
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Scenario Overweight
“The airplane appeared to accelerate fine until I got to about 4 feet
above the runway, but it didn't want to fly ….
PHOTO BY TAMMY SHRIVER / Times West Virginian
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Scenario Overweight
The National Transportation Safety Board has released its preliminary report on an airplane crash at the Fairmont
Municipal Airport last month. It happened at about 9:15 a.m. on September 19, 2009, when the plane was headed
to Auburn/Opelieka Robert G. Pitts Airport so those on-board could attend the West Virginia University versus
Auburn University football game. the weather reported at North Central West Virginia Airport (CKB), Clarksburg,
West Virginia included clear skies and calm winds. The visibility was 10 miles. The temperature was 14 degrees
Celsius (C) and the dew point was 11 degrees C.
The commercial pilot/owner told investigators that he completed his preflight inspection of the plane, including
calculating the plane's weight, before boarding his three passengers in the Beechcraft A36. However, while the
maximum allowable gross weight for the plane was 3,650 pounds, the NTSB calculates that the plane weighed
3,842 pounds. That weight included the weight of the pilot, passengers, forty pounds of baggage, and seventy
gallons of fuel.
The accident injured the pilot and one passenger seriously, the two other passengers had minor injuries.
The pilot stated, “The airplane appeared to accelerate fine until I got to about 4 feet above the runway, but it didn't
want to fly. The only way to get it to fly was to push the nose down, and I didn't want to do that, so I pulled the
power off and landed. I was about three-quarters of the way down the runway when I aborted the takeoff. The
airplane was performing fine.” “I just didn’t recognize the hill at the departure end. It was my fault, and an airport
design fault.” There was not room on the runway for the airplane to stop, and the plane ran up the hill of a newly
constructed runway extension before stopping.
Which Temperament would be most susceptible to this kind of
Human Factors oversight?
What in this scenario points to the Temperament factor?
Source: NTSB Identification: ERA09LA530 14 CFR Part 91: General Aviation
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Scenario Cirrus
The pilot had between 150 and 200 hours in his Cirrus SR 22 … not crash plane
Source: www.genebenson.com courtesy of Gene Benson
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Scenario Cirrus
800’
Aero Plantation Airport : Runway 6 - 24: Prevailing winds normally 050 to 060 : Pilot was returning home .
Source: www.genebenson.com courtesy of Gene Benson
Orange County Pilots Association – 6 June, 2010
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Scenario Cirrus
The pilot executed the turn from downwind to base and was then
encountering a significant tailwind. This increased the groundspeed
and therefore the turning radius. A typical “overshoot the turn”
scenario where sometimes pilots attempt to salvage the landing by
increasing the bank angle or by skidding the nose around with
rudder alone. The pilot stalled during the turn from base to final
and crashed in the approximate location shown.
Source: www.genebenson.com courtesy of Gene Benson
Orange County Pilots Association – 6 June, 2010
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Scenario Cirrus
The airplane crashed in a wooded area behind a residence. The
CAPS ballistic parachute had been deployed but apparently at an
altitude too low to allow for full deployment .
Source: www.genebenson.com courtesy of Gene Benson
Which Temperament would be most susceptible to this
Human Factors “trap.”
What in this scenario points to the Temperament factor?
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Scenario Baron
Pilot: Private Pilot
Beech Baron In-flight Break-up
Source: www.genebenson.com courtesy of Gene Benson : NTSB ACCIDENT: ATL07FA077
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Scenario Baron
April 2007 Hamilton, GA. The multiengine rated private pilot was returning from an airshow
with 4 of his friends. He had previously told friends that he thought he could roll his Beech
Baron BE-58; and had tried previously but a passenger intervened and stopped him.
On this flight, having watched the airshow pilots do repeated rolling type aerobatics in
different airplanes, he had been overheard to tell his passengers that he would show them
how “its done” on the trip home. He apparently tried; and ended up with all aboard dead.
The National Transportation Safety Board determines the probable cause(s) of this accident
as follows:
The pilot's exceeding the design stress limits of the airplane while performing aerobatics in
a non-aerobatic airplane, which resulted in an in-flight overload failure of the airframe. A
factor in the accident was the pilot's decision to perform aerobatics.
Which Temperament would be most susceptible to this kind of
Human Factors lack of judgment?
What in this scenario points to the Temperament factor?
Source: www.genebenson.com courtesy of Gene Benson : NTSB ACCIDENT: ATL07FA077
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Hurry to leave …
FAA REPORT
Which Temperament would be most susceptible to this kind of
Human Factors oversight?
What in this scenario points to the Temperament factor?
What other factors were involved?
Source: AOPA Aeronautical Decision Making Course
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79.1 hour Pilot
FAA REPORT
Which Temperament would be most susceptible to this kind of
Human Factors oversight?
What in this scenario points to the Temperament factor?
What other factors were involved?
Source: AOPA Aeronautical Decision Making Course
EAA Chapter 92 -- 6 March 2012
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Winter Cross Country
FAA REPORT
Which Temperament would be most susceptible to this kind of
Human Factors oversight?
What in this scenario points to the Temperament factor?
What other factors were involved?
Source: AOPA Aeronautical Decision Making Course
EAA Chapter 92 -- 6 March 2012
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Scenario Apple Valley
KAPV AWOS –”Apple
Valley Wind Variable 250
to 260 at 25; peak gusts
35; Wind Shear; Visibility
Clear; Preferred Runway
26’ Listen to Advisory for
Runway in use”
N1234E – ”Apple Valley,
N1234Echo 5 mile south
descending from 4500 for
45 entry Runway 26 Apple
Valley.”
“ Apple Valley Piper
5678Oscar Clearing
Runway 18 Midfield”
Apple Valley”
WIND 250 25 G 35
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Scenario Six – FedEx Narita
Second Approach
180 headwind
WIND Report
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First Approach
180 to align with R 26
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Scenario Six – FedEx Narita
Landing was as intended: the pilot was relieved at how easy the landing had
been. The pilot relaxed on touchdown as plane entered “wind-whirl” …
Which Temperament would be most susceptible to this kind of
Human Factors oversight?
What in this scenario points to the Temperament factor?
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
FAASTeam
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Human Factors in Aviation
Good Judgment comes from Experience:
Experience comes from bad judgment!
Almost all “Pilot Error”
accidents are traced to mental
oversight or human factors
issues – what the FAA is now
calling “pilot judgment.”
BUT JUDGEMENT IS A FACTOR
OF TEMPERAMENT – HOW YOU
GO ABOUT ORGANIZING DATA
IN YOUR HEAD – WHAT
PRIORITIES YOU SET -- AND
HOW YOU WEIGH THOSE
PRIORITIES at any given time !!!
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Human Factors in Aviation
Hazardous Attitudes and Antidotes
What Temperaments are reflected
primarily in these hazardous attitudes?
Anti-authority – Don’t tell me.
– Follow the rules, they are usually right
Impulsivity – Do something – do it now.
– Not so fast, think first
Invulnerability – It won’t happen to me.
– It could happen to me.
Macho – I can do it.
– Taking chances is foolish.
Resignation – What’s the use?
– I can make a difference.
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Human Factors in Aviation
Your PILOTING actions are driven by Temperament
Catalyst – Diplomacy (N-F)
Stabilizer – Logistics (S-J)
Meaning and Significance
Membership & Belonging
Unique Identity
Responsibility or Duty
“Should be”
“How It’s Been Done”
Temperament
Theorist – Strategist (N-T)
Improviser – Tactics (S-P)
Mastery & Self Control
Freedom to Act – Now
Knowledge and Competence
Ability to make an Impact
“Could Be”
“What’s Needed Now”
I=Introversion : E=Extroverted : N=Intuitive : F=Feeling : T=Thinking : S=Sensing : J=Judging : P= Perceiving
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
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Catalyst
Diplomacy
Stabilizer
Logistical
Airplane
Maintenance
Post Flight
Review
Pre-Flight
Planning
Which
Extrovert
Introvert
Pattern &
Stabilized
Approach
Temperament
Pattern Fits
Arrival
Planning &
Set-up
Theorist
Strategist
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
En Route
Management
Ahead of Plane
Preflight
Inspection
Taxi Plan
Pre-Takeoff
Planning &
Departure
Judging
Perceiving
Improviser
Tactical
FAASTeam
Presentation
Human Factors in Aviation
Human Factors in Aviation
-Thank You • Questions?
Southern California Airspace Users Working Group
WWW.SCAUWG.ORG
“Understanding Yourself and Others:
An Introduction to the 4 Temperaments”
By Linda Berens http://www.interstrength.com/
EAA Chapter 92 -- 6 March 2012
© 2012 RPEastman
Richard Eastman
CFI I MEI
FAASTeam Representative
714 404 3325 Cell
reastman@eastmangroup.com
FAASTeam
Presentation
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