Day 1 – Tuesday 1st April 2014 Maintenance Session 3 – Matching Training to Customer Cultures Dr. Maggie Ma, Maintenance Human Factors, Boeing Commercial Aviation Services Affecting Voluntary Response Across Many Cultures ABSTRACT An effective safety culture focuses on understanding and addressing safety issues instead of blaming technicians. It encourages employees to maintain professional accountability and voluntarily disclose safety-related information. Maintenance Human Factors is a unique group in Boeing Commercial Aviation Services. The team provides implementation support to customer airlines on a wide array of safety processes/programs. The team is often asked by organizations about how to promote/facilitate good safety culture. This presentation intends to (1) clarify a misconception about a good safety culture regarding its disciplinary perspective, (2) discuss the psychology behind discipline, and (3) outline some practical action steps on how to instill a good safety culture.