SGCC Peer Connect: Consumer
Resistance to Smart Grid Roll-out
August 29, 2012
Today’s Presenters
Marcus Beal
Charley Plowman
Sr. Project Manager
Pepco Holdings Inc.
Manager Distribution Services
OGE Electric Services
Housekeeping
• You will receive a copy of the slides
– To the email you used to register
– You will also receive a summary of the webinar
• You can ask questions as we go along
– Simply type into the question box, as we will
explain or raise questions during the Q&A
• We will answer all the questions submitted
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will be included in the summary
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Agenda
1. SGCC’s Stop Smart Meters Response Campaign:
•
SGCC’s Mythbusting Materials
2. Utility Customer Experiences
•
Pepco Holdings Inc.
•
Oklahoma Gas & Electric
3. Takeaways & Questions
•
SGCC’s Response Campaign & Education Components
moving forward
•
Questions & Answer Session
Stop Smart Meters Response
• Started in 2011 as pressure
from anti smart meter groups
increased
• Jerry Day video has over 1.6
million views
• Separating the Facts from the
Fiction about Smart Meters
gaining traction
• Mythbusting fact sheet
released to member groups and
public
Stop Smart Meters Response
Speaker
Name
Marcus Beal
Background
Sr. Project Manager Business Transformation – Pepco
Holdings Inc.
•
Community Outreach Ambassador for the Advanced
Metering Infrastructure efforts in the District of Columbia and
Maryland
•
Systems Engineer responsible for numerous application,
network, and server infrastructure projects
•
Director of Research in the Distribution and Smart Grid
areas – ERPI
•
BS in Computer and Information Sciences from the
University of Delaware
Advanced Metering Infrastructure (AMI)
Smart Grid Update
August 29, 2012
Kenneth T. Farrell, P.E.
AMI Program Manager
Marcus Beal
Business Transformation PMO
© Pepco Holdings, Inc 2012
AMI Presentation Topics
Project Description
Phases of Deployment
Key Technologies
Project Status
Key Capabilities
Progress Report
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
10
Who is PHI?
•
PHI is a holding company formed
as a result of a merger between
Pepco and Conectiv in 2002.
•
The combined company serves
approximately 1.9 million
customers in Delaware, the
District of Columbia, Maryland,
and New Jersey.
•
PHI utility subsidiaries include
Atlantic City Electric (ACE),
Delmarva Power, and Potomac
Electric Power Company (Pepco)
which deliver regulated electricity
and natural gas service.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
11
Who is PHI?
Power Delivery
Electric
Electric
Gas
Electric
Customers
►788,000
►501,000
90% Residential
10% Commercial
Federal Gov - 18% of KWH
Office & Light Industrial Customers
►124,000
►547,000
GWh
►27,451
►13,262
► N/A
►10,187
Mcf (000's)
► N/A
► N/A
►20,700
► N/A
► 5,338 Square Miles
► 275 Square Miles
► 2,700 Square Miles
► Northern
Delaware
► Southern
New Jersey
Service Area ► 640 Square Miles
► District of
► Major portions of
Columbia, major
Delmarva Peninsula
portions of Prince
George's and
Montgomery Counties
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
12
Major Vendors
 Silver Spring Networks (SSN): Communication network
(access points and relays), network interface card (NIC)
that goes in the meters, head–end system (UIQ),
professional services
 General Electric and Landis+Gyr: Electric meters
containing the SSN NIC
 Itron: Meter Data Management System (MDM)
 IBM: System integration services
 Scope Services: Meter exchange services
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
13
Key Technologies
SYSTEM INTEGRATION
MDM
FIELD DEPLOYMENT
Verizon Private Network
NEM = Network Element Manager
AMM = Advanced Metering Manager
ODS = Outage Detection System
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
ADAPTED FROM DIAGRAM
FROM SILVER SPRING NETWORKS
14
Regulatory Activity
•
December 17, 2009 - Approval for the deployment of AMI in Pepco’s District of
Columbia jurisdiction was received from the District of Columbia Public Service
Commission.
•
September 2, 2010 - Approval for the deployment of AMI in Pepco’s Maryland
jurisdiction was received from the Maryland Public Service Commission, subject
to approval of a Customer Education Plan and an amended Business Case.
•
February 18, 2011 – Approval of the amended Business Case and Customer
Education Plan was received from the Maryland Public Service Commission.
•
May 22, 2012 – The Maryland Public Service Commission held a public hearing
on the issue of “Opt Out”.
•
May 28, 2012 – The Maryland Public Service Commission issued a temporary
order allowing customers to opt out of receiving a smart meter. A final order is
pending.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
15
Project Description
Specific AMI Work Packages include:
•
Automated Deployment System Integration: Includes the integration of Pepco’s existing systems
with the meter installation contractor’s (Scope Services) work order management system and the
mesh network provider’s (SSN) UtilityIQTM (UIQ) head end system to support the procurement,
receipt, installation and provisioning of communication network equipment and AMI endpoints. This
project enables the Field Deployment Project.
•
Field Deployment of AMI Components: Includes the design and physical installation of SSN Radio
Frequency (RF) mesh communication network and the exchange of all existing electric meters with
new “smart” electric meters.
•
Customer Benefits System Integration: Includes four work streams – Meter-to-Bill, Web
Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification.
This includes implementation of the Meter Data Management System (MDM) for use in creating and
validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak
Rebate. This also includes integration of the Meter Data Management System with Pepco’s
Customer Billing System.
•
Customer Education: Includes direct mailing, door hangers, web site information, and community
meetings notifying customers of pending meter exchange and explaining the deployment process.
Community meetings, direct mailings, and communication campaigns are being used to educate
customers on the benefits including web site presentment through My Account and on dynamic
pricing programs.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
16
Phases of Field Deployment
Meter Installation
Communication Installation
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Planning
Procurement
Staging
System integration
Customer notification
Order creation
Scheduling
Inventory management
Meter exchange
Area meter saturation
Hard to access installations
Planning
Procurement
Staging
System integration
Order creation
Scheduling
Inventory management
Initial installation
Network optimization
Meter room remediation
Account activation & benefit realization
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
17
Stats
Opt Out Requests
• Pepco MD - 627
• DPL MD – 54
Complaints
• Pepco DC – 80
• Billing – 43
• Customer Refusal - 15
• Field – 18
• Outage - 4
• Pepco MD – 250
• Billing – 10
• Customer Refusal – 226
• Field – 12
• Outage - 2
Claims
• Pepco DC – 113
• Pepco MD – 153
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
18
Progress Report – Radios
Maryland
118 Access Points Installed
272 Repeaters Installed
District of Columbia
65 Access Points Installed
69 Repeaters Installed
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
19
Progress Report – Meters
Maryland
301,680 Meters Installed
~55%
District of Columbia
264,035 Meters Installed
~98%
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
20
Speaker
Name
Charley Plowman
Background
Manager Distribution Services – OGE Electric Services
•
29 years of experience in the electric utility industry with 23
years of management experience
•
Responsible for the deployment of Smart Meters and
associated AMI network for OGE’s 30,000 square mile
service territory
•
Previous experience includes Management of Revenue
Cycle Operations including Billing, Customer Service and
Meter Reading and Field Accounting Operations
Charley Plowman
Manager Distribution Services
Oklahoma Gas and Electric
Takeaways & Questions
Thank you!
You will receive a copy of the slides to the email
address you used to register.
Marcus Beal
Charley Plowman
Sr. Project Manager
Pepco Holdings Inc.
Manager Distribution Services
OGE Electric Services
marcus.beal@pepcoholdings.com
PlowmaCF@oge.com
• Download the slides: http://smartgridcc.org/members-section/sgcc-peer-connect-calls
• View SGCC’s Separating the Facts from the Fiction about Smart Meters Mythbusting Video:
http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters
• View SGCC’s Myths vs. Facts: The Truth about Smart Meters Fact Sheet: http://smartgridcc.org/wpcontent/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf