Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
WATERDALE ENTERPRISES PTY LTD ATF THE BOAG FAMILY TRUST TRADING AS
PEEL FINANCE BROKERS – CREDIT GUIDE
Congratulations on choosing an MFAA member to help you arrange your finance needs! The MFAA
(Mortgage and Finance Association of Australia) is Australia’s peak industry body for the mortgage and
finance industry. Its members work hard to provide the best possible service and ethical standards.
This document provides you with information relating to our activities and those of our credit representatives. It contains
information about various fees and charges that may be payable by you to us, as well as about certain remunerations we may
receive from a licensee when we are acting as a credit representative, or we pay to certain third parties. It also contains
information about what you should do if you have a complaint or dispute in connection with our services.
We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009. The NCCP Act regulates
the activity of lending, leasing and finance broking.
INFORMATION
DETAIL
Licensee Name ("we/us")
Waterdale Enterprises Pty Ltd (ACN 063 567 519) as trustee for
the Boag Family Trust trading as Peel Finance Brokers,
Australian Credit Licence Number 384 262
Australian Credit Licence Holder’s Contact Name:
Terrance David Boag
Licensee Contact Numbers and Email
Phone: (08) 9535 9151 Fax:(08) 9535 9152 Mob: 0412 777 327
Email: terry@peelfinancebrokers.com.au
Licensee’s Address:
Suite 10, Sholl House, 21-23 Sholl Street Mandurah WA 6210
Australian Credit Licence Number:
384262
We have appointed a number of credit representatives to provide our services.
Details of your credit representative you are dealing with are as follows.
Australian Credit Representative: Full Name and Number
Terrance David Boag - All Details Above
Australian Credit Representative: Address
Choose an item.
Australian Credit Representative: Contact Numbers
Choose an item.
Australian Credit Representative: Email Address
terry@peelfinancebrokers.com.au
SERVICES WE PROVIDE:
We provide services such as supplying you with information on a range of financial loans and leases, helping you to
choose a loan or lease which is not unsuitable for your purposes, objectives and financial situation, helping you to make an
application, and liaising with the Lender or Lessor on your behalf.
We give you credit assistance when:
 we assist you to apply for a particular loan or lease;
 we suggest you apply for a particular loan or lease (or suggest you apply for an increase to an existing loan); or
 we suggest you remain in your current loan or lease.
We will help you to choose a loan or lease which is not unsuitable for your purposes.
Tick which is applicable:
We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or
lease that is not unsuitable for you, we will help you to obtain an approval.
You have already chosen a financier, and we will assist you to obtain an approval.
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
OUR PANEL OF LENDERS / FINANCIERS:
Subject to meeting credit criteria, we are able to assist you to obtain financial loans and leases for you from a broad
range of financiers through our broker group.
Credit Providers identified below do not necessarily represent all the credit providers who offer consumer credit of the
type sought by client /s
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AMP Limited
Advantedge Financial Services Pty Ltd / FAST Lend Pty Ltd
Australia and New Zealand Banking Group Limited
Australia and New Zealand Banking Group Limited Asset Finance
Bank of Western Australia Ltd
BlueBay Finance Corporation Pty Ltd
Benchmark Debtor Finance Pty Ltd
Bibby Financial Services Australia Pty Ltd
Capital Finance Australia Limited
Cash Resources Australia Pty Ltd
Citibank Pty Limited
Commonwealth Bank of Australia
Fair Go Finance
FIFO Capital
GE Money
Global Capital Corporation Pty Ltd
Heritage Bank Ltd
Homeloans Ltd
Homeside Lending
Iden Leasing Services Pty Ltd
Iden Loan Services Pty Ltd
Iden Group Pty Ltd
ING Bank (Australia) Limited
Keystart Home Loans
La Trobe Capital and Mortgage Corporation Limited
Liberty Financial
Little Lease Company Pty Ltd
Macquarie Bank Limited
Macquarie Leasing Pty Limited
Maxis Home Loans
Members Equity Bank
Merchant Mortgages Pty Limited
National Australia Bank Limited
Paramount Mortgage Services
Paramount Leasing Pty Ltd
Pepper Homeloans Pty Ltd
Police & Nurses Limited
Service Finance Corporation Limited
Sintex Consolidated Pty Ltd
St George Bank Limited
St George Finance Limited
Suncorp Metway Limited
Westpac Banking Corporation
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
WE WILL NEED INFORMATION FROM YOU:
Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or any
lease we help you to enter is not unsuitable for you. To decide this, we may need to ask you some questions in order to
assess whether the loan or lease is not unsuitable.
The law requires us to:
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Make reasonable inquiries about your requirements and objectives;
Make reasonable inquiries about your financial situation;
Take reasonable steps to verify that financial situation
Credit will be unsuitable if at the time of the assessment, it is likely that at the time the credit is provided:
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You could not pay or could only pay with substantial hardship;
The credit will not meet your requirements and objectives.
For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause
substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of
information.
It is important that the information you provide us is complete and accurate. If we proceed on incomplete or incorrect
information, you may be in breach of your legal obligations to the lender.
We won’t be able to give you credit assistance if our assessment shows that:
 You won’t be able to meet the proposed repayments without substantial hardship; or
 The loan or lease won’t meet your requirements or objectives.
We must provide you with a copy of our preliminary credit assessment of your application if you ask within 7 years of
when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.
To request a copy please contact us.
We will provide you with a copy:
 Within 7 business days after the day we receive your request – provided you make the request within 2 years of
the date of our credit assistance quote; or
 Otherwise, within 21 business days after the day we receive your request.
If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the
value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use
and you should not rely on it.
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
FEES AND CHARGES
FEES PAYABLE BY YOU FOR THE PROVISION OF CREDIT ASSISTANCE: (tick which is applicable)
We do not charge you for our services because we are remunerated by the financier.
We sometimes charge a fee for our services. More details about the fees payable by you will be set out in our Quote which we
will give you before a finance application is lodged. Usually the fee can be deducted from the finance proceeds. You may obtain
from us information about how these fees and charges are worked out and a reasonable estimate of those fees.
OTHER FEES AND CHARGES: You may have to pay other fees and charges (such as an application fees, valuation fees and
other fees) to the lender, Lessor or other parties. You should review the disclosure documents and your loan contract or lease for
further details of any such fees and charges.
REMUNERATIONS RECEIVED BY US: We may receive remunerations from the lenders and lessors who provide finance
for you as our customers in relation to loan contracts or leases for which we act as a credit representative and provide credit
assistance. The total amount of remuneration we may receive in relation to your loan or lease may vary depending on the lender or
Lessor, the term, the features, the amount of the loan or lease you ultimately choose and the amount and timing of the repayments
that you make.
These are not fees payable by you. You may obtain from us information about a reasonable estimate of those remunerations and
how the remuneration is worked out.
The credit representative may receive the whole or part of the remuneration and fees (referred below), directly or indirectly from us
as the licensee. You can obtain information from the credit representative about a reasonable estimate of those commissions and
how the commission is worked out. This amount is not payable by you and will be disclosed in our ‘Credit Proposal’.
When a fee is payable by the borrower – The credit representative sometimes charges a fee for services. More details about the fees
payable by you will be set out in our Quote which we will give you before your finance application is lodged. Usually the fee can be
deducted from the finance proceeds. You can obtain information about how these fees and charges are worked out by asking your
credit representative.
Loan Contracts such as Home Loans and Investment Property Loans: Upfront remuneration payable by lenders in relation
to loans is calculated as a percentage of the loan amount and is generally in the range of 0.4% exclusive of GST to 1.0% exclusive
of GST. It is usually paid after settlement of the loan.
Trail remuneration payable by lenders in relation to loans is generally calculated regularly (monthly, quarterly, bi-monthly or
annually) on the average outstanding loan balance and is paid in arrears. The trail remuneration payable by lenders is generally in
the range of 0.00% per annum exclusive of GST to 0.35% per annum exclusive of GST of the outstanding loan amount.
Leases and Personal Loans:
Upfront remuneration payable by lessors in relation to leases is calculated as a percentage of the lease amount and is generally in the
range of 0.00% exclusive of GST and 8.00% exclusive of GST. It is usually paid after settlement of the lease.
Trail remuneration is generally not payable in relation to leases.
Further details of the remuneration earned by us will be included in our Credit Proposal disclosure document we will provide to you
at the same time as we provide you with credit assistance.
You can request information from us about the fees that we are likely to receive, how those fees are calculated, and our reasonable
estimate of the fees or remuneration that will be payable.
VOLUME BONUS ARRANGEMENT: We have a volume bonus arrangement in place with Finance and Systems
Technology Pty Ltd under which they may pay us additional remuneration thru them depending on the total volume of business we
arrange with them.
REMUNERATIONS PAYABLE BY US:
We are not likely to pay remuneration to any third party for the introduction of credit business or business financed by the loan
contract or lease.
If a third party has introduced you to us or referred you to us, we may pay them remuneration or a fee.
We obtain referrals from a range of sources, including real estate agents, accountants, financial planners or other people.
Further information about referral remunerations, including our reasonable estimate of the amount of any remuneration payable
and how it is calculated is available from us on request and will be included in the Peel Finance Brokers Credit Proposal
disclosure we will supply to you when we provide you with our credit assistance. These are not fees payable by you.
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
OUR INTERNAL DISPUTE RESOLUTION SCHEME
We Waterdale Enterprises PTY Ltd (ACN 063 567 519) as trustee for the Boag Family Trust trading as: Peel Finance
Brokers believe that it is essential for our customers to be able to identify and deal with a broker who has the ability,
authority and proper training to hear and respond appropriately to any complaints or disputes.
We are a member of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the
requirements to have in place an Internal Dispute Resolution procedure.
Receiving complaints:
You can lodge complaints by contacting Terry Boag, the Complaints Officer by either:
 telephoning (08) 9535 9151
 faxing (08) 9535 9152
 e-mailing peelfin@southwest.com.au
 writing to Peel Finance Brokers, PO Box 1293, Mandurah WA 6210
Or by speaking to any representative of our business who will refer you to the Complaints Officer.
You should explain the details of your complaint as clearly as you can in writing.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any
unnecessary and inappropriate escalation of minor complaints.
We will observe the following principals in handling your complaint:
1. there is no requirement for face-to-face contact between you or us, although it may be useful for us to come
to a satisfactory resolution;
2. we expect that both parties will make a genuine attempt to resolve a complaint promptly;
3. we expect that both parties will provide all essential and relevant information, documents, written statements
and any other materials that may properly and reasonably be believed to assist in resolving the complaint;
4. we expect that both parties will comply with all reasonable requests from other party to provide information
within a reasonable time frame.
OUR EXTERNAL DISPUTE RESOLUTION SCHEME
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute
Resolution (EDR) Scheme. Our external dispute resolution provider is COSL (Credit Ombudsmen Service Limited)
Ph: 1800 138 422 Website: www.cosl.com.au as specified above.
External dispute resolution is a free service established to provide you with an independent mechanism to resolve
specific complaints.
You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.
THIRD PARTY PRODUCTS
If your complaint relates to a product or service acquired through a third party (for example, a lender) we may ask you to contract the relevant third
party. They will deal with your complaint under their complaints resolution process.
THINGS YOU SHOULD KNOW
We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own
enquiries.
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
Privacy Disclosure Statement and Consent
Waterdale Enterprises Pty Ltd as trustees for Boag Family Trust trading as Peel Finance Brokers
[ACN 063 567 519] Australian Credit Licence 384262.
Registered Office; Suite 10, Sholl House, 21 – 23 Sholl Street, Mandurah. West Australia 6210.
Postal Address; PO Box 1293, Mandurah. West Australia. 6210
Telephone number [08] 9535 9151 Fax No [08] 9535 9152 Email: peelfin@southwest.com.au
Peel Finance Brokers (‘we’, ‘us’, ‘our’) is collecting personal and financial information about you.
1.
The information you provide will be held by us.
2.
You appoint us your agent to act as an ‘access seeker’ to obtain your credit information from a credit reporting body on your
behalf and for the purpose of assisting you with your finance application. You authorise us to disclose any credit information
we obtain to prospective financiers in connection with your finance application.
3.
We may use credit information and any other information you provide to arrange or provide finance and other services.
4.
We may exchange the information with the following types of entities, some of which may be located overseas.

Persons who provide finance or other products to you, or to whom an application has been made for those products.

Financial consultants, accountants, lawyers and advisers

Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services

Any person where we are required by law to do so
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Any of our associates, authorised representatives, related entities or contractors
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Your referees, such as your employer, to verify information you have provided
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Any person considering acquiring an interest in our business or assets
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Any organisation providing online verification of your identity
5.
We may share customer personal information with FAST and details of where a client may find out how FAST manages
customer information as follows:
We may share your personal information with our mortgage aggregator FAST through whom we submit loan or lease
applications to lenders or lessors on their lender panel. You can view FAST's privacy notice at
http://www.fastgroup.com.au/borrower-privacy-statement
It sets out how FAST manages your personal information and where you can find their privacy policy.
6.
We may share your personal information with service providers, agents, contractors and advisers that assist us to conduct
our business for purposes including, without limitation, storing or analysing information.
7.
You may gain access to the personal information that we hold about you by contacting us. A copy of our Privacy Policy
can be obtained at www.peelfinancebrokers.com.au or by contacting us on any of the above numbers. Our privacy policy
contains information about how you may access or seek correction of the information we hold about you, how we manage
that information and our complaints process.
If you do not provide the information we may be unable to assist in arranging finance or providing other services.
You agree that we may collect use and disclose your information as specified above.
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
Full
Full Name (s) of Applicant / Borrower
Signature:
Date:
[1]_____________________________________
Signed:________________________________
Dated:___/___/____
[2]_____________________________________
Signed: ________________________________
Dated:___/___/____
[3]____________________________________
Signed:________________________________
Dated:___/___/____
[4]_____________________________________
Signed:________________________________
Dated:___/___/____
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Credit Guide V 3 April 2014 mfaa10march2014annex8 (Replaces V 12 March2014)
OTHER GENERAL INFORMATION ABOUT OUR SERVICES:
1.
Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to understand the full
details of the loan(s). Warning: You should check the loan agreement/credit contract to ensure that the terms of the loan
do not vary from what you require. If they do, inform us immediately so that we can assist you.
2.
We are obliged to act in your best interests and give you undivided loyalty unaffected by any of our interests. However, we
also represent lenders and have obligations to them, in particular not to provide any information we know is misleading or
deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. By signing this
agreement you confirm that you understand that we have these obligations to the lender and under the law. If you have any
questions about our role, ask before you sign.
3.
Under the law, we are required to ensure that the finance we arrange for you is appropriate and not unsuitable. Accordingly
we will make reasonable enquiries in relation to your needs, objectives, and financial circumstances of the borrower,
including existing loans and to document that information in writing. This information is detailed via a Fact Find and we
can provide you with a copy upon request.
4.
Warning: The proposed loan arrangements will be based on the products available from our panel lenders and the
information provided by you. If the information you provide is incomplete or inaccurate, before entering the loan you
should consider its appropriateness having regard to your relevant personal circumstances and if necessary seek
independent financial advice.
5.
If you are refinancing a loan, and your commitments will be increased, you should seek independent financial advice to
make sure that you are able to meet the increased commitments. Warning: Your regular repayments may not increase, but
the total you have to pay may increase – for example by having to make repayments over a longer period.
6.
We do not provide legal or financial advice unless specified in a separate contract. Accordingly, it is important you ensure
you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should
obtain independent legal and financial advice before you enter the loan contract.
We look forward to having a long term business relationship with you and to provide you with exceptional service.
We are here to help you so please ask any questions before signing.
I / We understand the information stated in this document and confirm having received a copy of this Credit Guide.
Applicant / Borrower 1
Applicant / Borrower 2
_____________________________________
_______________________________________
Signature:
Signature:
_________________________________________
___________________________________________
Print Name:
Print Name:
Date: ___/___/____
Date: ___/___/____
Applicant / Borrower 3
Applicant / Borrower 4
_____________________________________
______________________________________
Signature:
Signature:
_________________________________________
__________________________________________
Print Name:
Print Name:
Date: ___/___/____
Date: ___/___/____
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