Shankar Ganesh
Madurai ,India
Mobile: +918870432169
E-mail:Shankar_ganesh@hotmail.com
Objective :
To secure a challenging position that offers professional growth while being
resourceful ,innovative ,flexible in the area of operations , Administration ,Human
resoruce , customer relations & service
Professional Synopsis
Customer Service Supervisor –Operations ( October 2014 – March 2015)
Bhadra International India Private Ltd ( Trichy –Tamilnadu)
Reporting to : Station Manager
Job Responsibilities:
Building and Maintainng a strong relationship and rapport with the Airline representative,
bureaucrats and Airport Authority Hierarchy.
Allocating manpower for day to day operations .
Organizing and conducting training session to develop various required skills for all employee’s.
Responsible for Conducting Pre-Briefing and Post –Briefing on daily basis to all commercial and
Ramp employee’s .
Implementing various rules and regulations to ensure smooth operations .
Working closely with Station Manager and update operational related issues on daily basis
Responsible to fulfill Service requirements of Airlines as per Service Level Agreement .
Responsible for improving the Level of Service standard .
Responsible to provide Excellent Customer Service to all Passenger .
Responsible for Handling passenger Complaints , Compliments and all operational related issues
 Resume: Shankar Ganesh
On overall responsible for all Ground operational activities.
Client Relation Manager ( August 2013 – August 2014 )
Matrix AVE LLC ( Dubai, UAE )
Reporting to : Head – Operations
Job Responsibilities:
Ensuring outstanding customer satisfaction by maintaining strong working relationship. .
Guide and lead team members to deliver products / services that meet or exceed the client
requirement .
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Assist sales team in business acquisitions , planning , retention and management.
Generate daily, weekly and monthly report on various operational activities and financial
management .
Meeting up multiple clients in various business development activities.
Manage and train resources to ensure quality and consistency of service to clients.
Managing client relationship to build a reputation for excellent service and generate repeat
business .
contacting all Clients to ensure hundred percent business satisfaction and solve queries and
problems if any .
Actively coordinate with ground operations team during all events to ensure business satisfaction
to clients .
Brief various teams on demands and expectations of the clients before every event .
Closely work with clients and understand and help to achieve their goals through various events .
Work closely with business development manager in business development activities.
Maintaining track records of client relationship database .
Recruit Free lancers based on requirements for events and directly involve with Human
Resource Team in Recruiting new Employees .
 Page 2 | +91 8870432169 | Shankar_ganesh@hotmail.com
 Resume: Shankar Ganesh
Achievement Projects :
S.No
4.
Date
Name of the Project
Location
1.
08/02/2014
CHALHOUB GROUP – 27THN ANNUAL
GROUP SEMINAR
JUMERIAH BEACH
HOTEL – DUBAI
2.
01/02/2014
CCL- STAR CRICKET LEAUGE
SPORTS CITY -DUBAI
3.
14/01/2014
PAKISTAN CRICKET TEAM - CONFERENCE
CONRODE HOTELDUBAI
26/08/2014
ORIFLAME ASIA GOLD CONFERENCE
MEYDAN AND
ATLANTIS DUBAI
Operations Executive (Jan 2013 –July 2013 )
Globelink Weststar Shipping LLc (Dubai, UAE)
Reporting to : Head – Operations
Job Responsibilities:
Maintaining and developing relationship with existing customer in person , telephone calls
and email.
Responding incoming emails and phone enquires related to business .
Negotiating the terms of agreement and closing sales.
Maintaining carrier performances and report carrier failures
Making accurate, rapid cost calculation and providing customers with quotations .
Dispatch shipment to carriers according to customer requirements to achieve performance
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 Resume: Shankar Ganesh
and profit objectives.
Maintaining high standard of Customer Service .
Coordinating with sales team and sales coordinators to ensure smooth operations .
Constant touch with different carriers to ensure shipments arrives on time and maintain
service track records of carriers .
Daily updates to customer queries and complaints related to their consignment .
Customer Relation Executive – Grade 3 (Jan 2010 – Jan 2013 )
African and Eastern (Dubai, UAE)
Reporting to : Customer Relation Manager
Job Responsibilities :
Assisting customer on various queries about the products .
Ensure outstanding customer satisfaction by maintain strong working relationship.
As a part of customer service team building member Focused on motivating the importance
of customer service to all team member with various workshops .
Working closely with customer service manager and various teams to solve complaints
raised by customers.
Maintain monthly reports on competitor activities and service by sending mystery
customers to various stores.
Daily coordination with logistics team ,on -trade marketing team and Merchandiser’s in
business development activities.
Maintaining tracking records of customer data base .
Managing client and customer relationship to build a reputation for excellent service and
generate repeat business .
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 Resume: Shankar Ganesh
Customer Service Assistant, Customer Service Department (June 2008 – Dec 2009)
Jet Airways, Bengaluru International Airport, BIAL (Bangalore, India)
Job Responsibilities:
Passenger check-in (document checks like passport, visa, etc.).
Boarding passengers .
Meet and assist young & old passengers.
Solving issues related to lost & damaged baggage. Updating the status in World Tracer.
Handling delayed & cancelled flights.
Supervising loading of cargo & baggage in aircraft.
Updating flight details & operations with the assistance of Airport Operation Control
Center.
Kingfisher Airlines Madurai Airport (Madurai, India)
Airport service Agent , Customer Service Department (June 2007 - May
2008)
Job Responsibilities:
Reservation & Ticketing.
Check –in passengers for particular flight.
Boarding passengers for particular flight.
Meet and assist young & old passengers.
Handling delayed & cancelled flights.
Supervising loading of cargo & baggage in aircraft.
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 Resume: Shankar Ganesh
Preparing load sheet for Aircraft type ATR-72-500.
Training Programs:
DG CAT -9 initial – Trained by Bhadra Intl Inda Ltd .
Navitaire Check - In – Trained by Tiger Airways Training Department .
Navitare Check –In Trained by Air Asia training Department .
Sabre Check – in – Trained by Bhadra International
Customer Service Skills Workshop – Conducted by Solomon Consultants, for African
Eastern .
Basic Airport Handling – Trained & certified by Jet Airways Training Department.
Customer Service Excellence – Trained & certified by Jet Airways Training Department.
Education:
Executive MBA in Operations Management with Eastern Institute for
Integrated Learning in management , Mumbai, India ( 2011-2012)
Bachelor Of Arts, Loyola College, Chennai, India (2003-2007)
Higher Secondary, AC Higher Secondary School, Madurai, India (2001 to
2002 )
Extra Curricular Activities:
As a key player of Globelink Weststar Shipping LLC Football team had let the Team to Lift
their first ever trophy as DSAA 2013 Winners
Had Played for Madras University representing Loyola College Football Team,
Chennai
for three consecutive years
Represented U-16, 17, 18 Tamil Nadu Football Team at the Nationals.
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 Resume: Shankar Ganesh
Language Literacy :
English
: (Read ,Write & speak)
Tamil
: (Read ,Write & speak)
Hindi
:
Speak
Kannada
:
Speak
Malayalam :
Speak
Abilities :
A good communicator, convincing and persuasive with a positive attitude.
Excellent supervisory , Administrative and managerial skills .
Honest and can quickly develop trust and a positive rapport with customers .
Engaged team Player and willingness to lead ,follow and support business objectives .
Demonstrating high degree of professionalism ,self assured and remains calm under
pressure.
Computer literate with exemplary knowledge in Microsoft Word, Excel and PowerPoint.
Personal Details :
Name
: Shankar Ganesh
Date of Birth
: 05th March 1985
Mothers Name
: R.Manjula
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 Resume: Shankar Ganesh
Permanent Address
: 64,Vishal Nagar ,
BasingaPuram , Podhumbu ,
Madurai -625018
Tamil Nadu ,India
Declaration:
I hereby declare the above furnished information is true to the best of my
knowledge
(SHANKAR GANESH)
Reference :
1. Vasudev Manikandan ( Station Manager )
Bhadra International India Pvt Ltd
Mob No : +91 8144438223
2. Cyril Fernando ( Director - Operations )
Matrix Events Management
E- Mail : Cyril@Matrixave.com
Mob No : +971 552867421
 Page 8 | +91 8870432169 | Shankar_ganesh@hotmail.com