Department of Marketing and International Business, Lingnan University
Marketing Research Seminar
2 May 2008 (Friday)
9:30am - 12:00noon
Council Chamber, Lingnan University, Hong Kong
Language: Putonghua
The Effects of Customers’ Interactional Injustice
on Employees’ Performance: A Multilevel Model
By:
Dr. ZHANG Xiu Juan
Associate Professor
Department of Marketing, School of Business
Sun Yat-sen University
Based on Affective Event Theory and Denotic Fairness theory, the authors proposed a multilevel model to investigate the impacts of injustice climate caused by customer’s interactional
injustice on employees' emotion and performance. The result of structural equation modeling
and Hierarchical Linear Modeling analysis indicates that customers’ interactional injustice
results in the increases of employees’ negative emotion, and indirectly decreases employees’
positive emotion. Employees’ positive emotion is positively related with their performance, with
a moderating effect of injustice climate level. The strength of the injustice climate has significant
positive impact on the team level performance.
Cultural Attribution in Cross-cultural Research:
A Decomposition Approach
By:
Professor CUI Geng
Professor
Department of Marketing and International Business
Lingnan University
Cross-cultural studies often attribute cross-national variations in consumer attitudes and behaviors to
differences in cultural values. However, comparing national differences without direct measures of the effects
of cultural values and the necessary covariates is untenable and may produce misleading results. We propose
a decomposition approach to analyze cross-cultural studies and use survey data from two countries on
consumer attitudes toward marketing to demonstrate its advantages. The results show that Chinese
consumers have more positive attitudes toward marketing than their Canadian counterparts and the two
countries differ across all the predictor variables. The tests of equality indicate that the two country equations
and some coefficients significantly differ between the two samples. Group-level analyses using the
decomposition approach suggest that idealism has significant endowment and treatment effects on the
country gap, while consumerism, individualism and relativism do not. Lastly, we explore the advantages and
implications of this approach to inferential analysis of national differences in cross-cultural consumer research
and international business studies.
How Cloudy a Crystal Ball:
A Psychometric Assessment of Concept Testing
By:
Dr. PENG Ling
Assistant Professor
Department of Marketing and International Business
Lingnan University
Although traditional and conjoint forms of concept testing play an important role in the new product development
process, they largely ignore data quality issues, as evidenced by the traditional reliance on the percentage of
Top-2-Box scores heuristic. The purpose of this research is to reconsider the design of concept testing from a
measurement theory (Generalizability Theory) perspective and suggest some ways to improve the psychometric
quality of concept testing. The article identifies four types of sources (concept related factors, response task
factors, situational factors and respondent factors) that can contribute to the observed variation in concept testing,
and develop six research propositions that summarize what is known or assumed about their contribution to
observed score variance. Four secondary datasets from different concept testing contexts are then used to test
the propositions. The results provide new insights into the design of concept tests and the psychometric quality of
the concept testing data.
All are welcome. For reservation, please send your name and contact number to mib@Ln.edu.hk
For enquiries, please contact Ms Linda Jo at 2616 8239.