Ryerson University Project Management Certificate Procurement and Contracts Overview presented to the PMI-ISLIG Operational Nov 11, 2004 Risk by Business Desmond P. Alvares Intelligence Tools des_alvares@bcs.org.uk 416 258 7178 CORPORATE AND PROFESSIONAL TRAINING SERVICES Introduction – Who Am I Continuing Education Division Ryerson University Desmond P. Alvares B. Eng., MBA, MBCS CITP, CMA O R B I T Degree in Mechanical Engineering - UK MBA at Schulich School of Business, York University Certified Management Accountant - Ontario Chartered Information Systems Practitioner – UK (2001) Chartered IT Professional – UK (2004) 19 years Business Intelligence and Knowledge Management in Canada, UK, US, Switzerland and Caribbean 10 years Investment Banking (Brokerage Houses, Private Banking and Oil &Gas trading) 6 years Retail Banking (Technology Business Management, Operational Risk, Electronic Banking and Mortgages, Finance and Treasury Systems) 3 years Property and Casualty Insurance (Finance and Actuarial Systems) Finance, Accounting and Strategy Desmond Alvares CKPM 205 Procurement and Contracts 2 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Introduction – PM Background O R B I T • • • • • Financial Systems Implementations Business, Training, Finance and Treasury Projects Internal and Client Facing Projects Internal Providers and Integration of Vendor Solution Introduced and Developed Project Management Methodology – UBS Private Banking (International locations base on Swiss framework) and CIBC Retail (PMP based on the PMI framework) • Lecturer at Ryerson University – Project Management Certificate (Construction, IT and Financial Service students) and Architecture specialization in Project Management. Desmond Alvares CKPM 205 Procurement and Contracts 3 CORPORATE AND PROFESSIONAL TRAINING SERVICES Agenda O R B I T • • • • • • • • Continuing Education Division Ryerson University Introduction The Certificate Program at Ryerson The Procurement Process Planning Solicitation Source Selection Contract Administration Close-out Desmond Alvares CKPM 205 Procurement and Contracts 4 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Other Offerings of Project Management Courses • Athabasca University – Executive MBA in Project Management (on-line and residence) • Centennial College O R B I T – Project Management Certificate (6 courses) – Advanced Project Management Certificate (4 courses) • Durham College – Intro, Scheduling Software, Statistics • Humber College – Project Management Certificate (4 courses, 45hrs) • University of Toronto – Project Management Certificate (4 courses, full day) • York University – The Graduate Certificate in Project Management (8 courses) Desmond Alvares CKPM 205 Procurement and Contracts 5 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University The Ryerson Offer (8 Courses) O R B I T • Core Courses – CKPM202 Fundamentals of Project Management – CKPM203 Planning and Scheduling – CKPM205 Procurement and Contracts – CKPM209 Project Risk and Quality Management – CKPM210 Project Leadership – CKPM211 Project Cost Management • Electives – CKPM207 Project Management Systems – CKPM208 Analytical Decision Making – CCMN114 Short Management Reports – CCMN432 Technical Communications – CMHR405 Organizational Behaviour and Interpersonal Skills – CQMS102 Business Statistics I Desmond Alvares CKPM 205 Procurement and Contracts 6 CORPORATE AND PROFESSIONAL TRAINING SERVICES The Students View Continuing Education Division Ryerson University • 570 surveys distributed to students, 271 returned • 164 surveys to graduates, 24 returned O R B I T • Students select Ryerson first and then the Certificate Course 75% (Ryerson Website, Ryerson material) • 44.6% in Project Manager or Project Coordinator positions • Experience 80% (> 5 Years), 25.1% (> 15 Years) • 85% interested in becoming professional in 2 years • 85.2% using certificate as preparation, but lack work experience • Graduates (61.9% PMI members, 25% PMP), 75% additional prep • Risk, cost and planning / scheduling – more theory than practice • Interest in PMO, Leadership and Communication • Common text book required, introduce PMP Preparation Desmond Alvares CKPM 205 Procurement and Contracts 7 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Definition of the Procurement Process • Objectives O R B I T – Technical & Quality – Schedule – Cost Desmond Alvares CKPM 205 Procurement and Contracts 8 CORPORATE AND PROFESSIONAL TRAINING SERVICES Basic Steps O R B I T Continuing Education Division Ryerson University • Define the Goods and Services to be procured • Select bidders and Complete Request for Proposal • Prepare Bids and Award Contract • Contract Management • Close out Contact Desmond Alvares CKPM 205 Procurement and Contracts 9 CORPORATE AND PROFESSIONAL TRAINING SERVICES Other Aspects O R B I T • • • • • Continuing Education Division Ryerson University Role of Project Management Interfaces with Other Project Processes Importance of Management Ethical Practices Principle Types – Standard, Material, Equipment & Services • Definitions of Common Terms Desmond Alvares CKPM 205 Procurement and Contracts 10 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Organizations for Procurement • Organization O R B I T – – – – – Project Managers responsibility Procurement department – purchasing & materials Responsibilities Staffing – direct and matrix Procedures • Requests, Qualified Bidders, RFP, Contact Management – Management Program Desmond Alvares CKPM 205 Procurement and Contracts 11 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Procurement Considerations O R B I T – – – – – – – – What to Procure? How much to procure? When to procure? Selecting an appropriate method of procurement. Qualifying suppliers. Developing a contracting strategy. Establishing appropriate performance measures. Documenting the procurement project plan. Desmond Alvares CKPM 205 Procurement and Contracts 12 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1 Plan Purchase and Acquisition (Procurement Planning) Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration Contract Closure 13 12.1 PLAN PURCHASE AND ACQUISITION Inputs Project Charter Tools & Techniques Project Scope Statement Project Management Plan Make-or-Buy Analysis WBS and Dictionary Expert Judgment Environment and Organization Factors Contract Types Organizational Process Assets Risk Register Outputs Procurement Management Plan Contract Statement of Work Make or Buy Decision Project Management Plan (Updates) CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.1 Inputs to Plan Purchase and Acquisition • .1 Project Charter – Business needs O R B I T • .1 Project Scope Statement – Project needs and strategies • .2 Project Management Plan – Overall plan for the project Desmond Alvares CKPM 205 Procurement and Contracts 15 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.1 Inputs to Plan Purchase and Acquisition • .3 Work Breakdown Structure and Dictionary O R B I T – Relationship of all elements in plan • .4 Environmental and Organizational Factors – What is available in the marketplace? – Procurement resources available Desmond Alvares CKPM 205 Procurement and Contracts 16 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.1 Inputs to Plan Purchase and Acquisition • .5 Organizational Process Assets – Informal and formal procurement processes O R B I T • .6 Risk Register – Risks , categorization and their mitigation Desmond Alvares CKPM 205 Procurement and Contracts 17 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.2 Tools & Techniques for Plan Purchase and Acquisition O R B I T • .1 Make-or-buy analysis • .2 Expert judgment • .3 Contract type selection Desmond Alvares CKPM 205 Procurement and Contracts 18 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.2.1 Make or Buy Analysis • Factors to analyze: O R B I T • • • • • • Cost (direct and indirect - lifecycle costs) Schedule Quality Capability & availability of in-house resources Supplier skills and abilities Degree of control needed by the performing organization Desmond Alvares CKPM 205 Procurement and Contracts 19 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.2.2 Expert Judgement O R B I T • Other Departments • Consultants • Professional and Technical Associations • Industry groups Desmond Alvares CKPM 205 Procurement and Contracts 20 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.1.2.3 Contract Types • Three broad categories of contract type: • Fixed price or lump sum O R B I T – FFP – FPPI • Cost reimbursable – CPFF – CPPF – CPIF • Time and Materials (Unit Price) Desmond Alvares CKPM 205 Procurement and Contracts 21 Contract Type vs. Risk Allocation Scope of Work Information Very Little Partial Complete Uncertainty HIGH MODERATE LOW Degree of Risk HIGH MODERATE LOW 100% Buyer 0% 0% Seller 100% Suggested Risk Allocation Contract Types CPPF CPPF: Cost + % Fee CPIF: Cost + Incentive Fee CPFF: Cost + Fixed Fee CPIF CPFF FPPI FPPI: Firm Price + Incentive Fee FFP: Firm Fixed Price FFP CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.1.3 Outputs from Plan Purchase and Acquisition Continuing Education Division Ryerson University O R B I T • • • • .1 .2 .3 .4 Procurement management plan Contract Statement(s) of work Make-or-Buy Decision Project Management plan (update) Desmond Alvares CKPM 205 Procurement and Contracts 23 CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.1.3.1 Procurement Management Plan Continuing Education Division Ryerson University • Defines procurement process O R B I T • Basic requirements • Products/services list to procure • Roles and responsibilities • Budget • Schedule • Quality criteria • Specifications • Contract Desmond type Alvares to be used CKPM 205 Procurement and Contracts 24 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University O R B I T • • • • 12.1.3.2 Contract Statements of Work A narrative description of the product Clear, concise and as complete as possible Sufficient detail Allows prospective sellers to determine whether they are capable of providing the product • Could be revised and refined throughout the procurement process Desmond Alvares CKPM 205 Procurement and Contracts 25 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2 Plan Contracting (Solicitation Planning) Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration Contract Closure 26 CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.2 Plan Contracting O R B I T Continuing Education Division Ryerson University • Preparing the documents needed to support the solicitation process Desmond Alvares CKPM 205 Procurement and Contracts 27 12.2 PLAN CONTRACTING Inputs Procurement Management Plan Contract Statements of Work Project Management Plan Make-or-Buy Decision Tools & Techniques Outputs Standard Forms Procurement Documents Expert Judgment Evaluation Criteria Contract Statement of Work (Updates) CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2.1 Inputs to Plan Contracting O R B I T • • • • .1 .2 .3 .4 Procurement Management Plan Contract Statement(s) of work Project Management Plan Make-or-buy Decision Desmond Alvares CKPM 205 Procurement and Contracts 29 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2.2 Tools & Techniques for Plan Contracting • .1 Standard forms O R B I T – Standard contracts, bid documents • .2 Expert judgement Desmond Alvares CKPM 205 Procurement and Contracts 30 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2.3 Outputs from Plan Contracting O R B I T • .1 Procurement documents • .2 Evaluation criteria • .3 Contract Statement of work updates Desmond Alvares CKPM 205 Procurement and Contracts 31 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2.3.1 Procurement Documents • Documents used to solicit proposals from prospective vendors O R B I T • Request for Proposal (RFP), Quote(RFQ) or Bid (RFB) • Instructions (e.g. desired form of response) • Blank contract form • Product description or SOW • Contractual provisions • Terms and conditions Desmond Alvares CKPM 205 Procurement and Contracts 32 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.2.3.2 Evaluation Criteria O R B I T • Criteria used to create or score proposals • Objective vs. subjective • Weigh the criteria in terms of importance Desmond Alvares CKPM 205 Procurement and Contracts 33 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.3 Request Seller Responses (Solicitation) Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration Contract Closure 34 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.3 Request Seller Responses O R B I T • Obtaining the information (bids and/or proposals) from the prospective sellers • Most of the actual effort is done by the sellers Desmond Alvares CKPM 205 Procurement and Contracts 35 12.3 REQUEST SELLER RESPONSES Inputs Procurement Documents Organizational Process Assets Tools & Techniques Bidders Conference Advertising Outputs Qualified Sellers List Procurement Document Package Proposals CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.3.1 Inputs to Request Seller Responses O R B I T • .1 Procurement documents • .2 Organizational Process Assets Desmond Alvares CKPM 205 Procurement and Contracts 37 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.3.2 Tools & Techniques for Request Seller Responses • .1 Bidder conferences O R B I T • Used to ensure that all prospective sellers have a common understanding of the procurement • .2 Advertising • Used to expand the list of potential sellers • Sometimes required on public projects Desmond Alvares CKPM 205 Procurement and Contracts 38 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.3.3 Outputs from Request Seller Responses • .1 Qualified seller lists O R B I T • Internally maintained lists • List developed by the project team • .2 Procurement Documentation Package • .3 Proposals • Seller-prepared documents that describe the seller’s ability and willingness to provide the requested product Desmond Alvares CKPM 205 Procurement and Contracts 39 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.4 Select Sellers (Source Selection) Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration Contract Closure 40 CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.4 Select Sellers O R B I T Continuing Education Division Ryerson University • Receipt of bids or proposals • Application of the evaluation criteria to select a provider • Risk evaluation, lifecycle cost, independent estimates • Contract negotiations • Award the contract Desmond Alvares CKPM 205 Procurement and Contracts 41 12.4 SELECT SELLERS Tools & Techniques Outputs Organizational Process Assets Weighting System Selected Sellers Risk Register Independent Estimates Contract Inputs Proposals Evaluation Criteria Risk-Related Contractual Agreements Qualified sellers List Procurement Document Package Screening System Contract Negotiation Contract Management Plan CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.4.1 Inputs to Select Sellers Continuing Education Division Ryerson University O R B I T • • • • • • • .1 .2 .3 .4 .5 .6 .7 Proposals Evaluation Criteria Organizational Process Assets Risk Register Risk Related Contractual Agreement Qualified Sellers List Procurement Documentation Package Desmond Alvares CKPM 205 Procurement and Contracts 43 CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.4.2 Tools & Techniques for Select Sellers Continuing Education Division Ryerson University • .1 Weighing system – Method for quantifying qualitative data – Minimize the effect of personal prejudice O R B I T • .2 Independent estimates – Procuring organization may prepare its own estimates as a check on pricing • .3 Screening system – Establishing minimum performance requirements for evaluation criteria Desmond Alvares CKPM 205 Procurement and Contracts 44 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.4.2 Tools & Techniques for Select Sellers • .4 Contract negotiation O R B I T • Involves clarification and mutual agreement on the structure and requirements of the contract • Final contract to reflect all agreements reached • Examples of subjects covered: responsibilities & authorities, terms and law, contract financing, price Desmond Alvares CKPM 205 Procurement and Contracts 45 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.4.3 Outputs from Select Sellers • .1 Select Sellers • .2 Contract O R B I T • Mutual agreement which obligates the seller to provide the specified product and obligates the buyer to pay for it. • Legal relationship subject to remedy in the courts • Contract =agreement=subcontract=purchase agreement=memorandum of understanding • .3 Contract Management Plan Desmond Alvares CKPM 205 Procurement and Contracts 46 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.5 Contract Administration Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration Contract Closure 47 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.5 Contract Administration O R B I T • Ensuring that the vendor’s performance meets contractual requirements • Application of project management processes to the contractual relationship – – – – – Project plan execution Performance reporting Quality control Change control Communication management Desmond Alvares CKPM 205 Procurement and Contracts 48 12.5 CONTRACT ADMINISTRATION Inputs Contract Approved Change Requests Work Performance Information Selected Sellers Tools & Techniques Contract Change Control System Buyer-Conducted Performance Reviews Inspections and Audits Performance Reporting Payment System Claims Administration Records Management System Outputs Organizational Process Assets (updates) Requested Changes Recommended Corrective Actions Contract Documentation CORPORATE AND PROFESSIONAL TRAINING SERVICES 12.5.1 Inputs to Contract Administration Continuing Education Division Ryerson University • .1 Contract • .2 Performance Reports • Which deliverables completed, not completed • To what extent quality standards are being met O R B I T • .3 Approved Change requests • Modifications to the terms of the contract or to the description of the product or service • Contested changes where the seller and project management team cannot agree on compensation for the change are also called claims, disputes or appeals • .4 Work Performance Information • .5 Selected Sellers Desmond Alvares CKPM 205 Procurement and Contracts 50 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.5.2 Tools & Techniques for Contract Administration • .1 Contract change control system O R B I T – the process by which the contract can be modified • .2 Buyer-Conducted Performance Reports – Information about how effectively the seller is achieving the contractual objectives • .3 Inspection and Audits Desmond Alvares CKPM 205 Procurement and Contracts 51 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.5.2 Tools & Techniques for Contract Administration O R B I T • • • • .4 .5 .6 .7 Performance Reporting Payments System Claims Administration Records Management System Desmond Alvares CKPM 205 Procurement and Contracts 52 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.5.3 Outputs from Contract Administration • .1 Organizational Process Assets (updates) O R B I T – Correspondence • Written documentation of certain aspects of buyer/seller communications – Payment schedule and requests • .2 Contract changes • .3 Recommended Corrective Actions • .4 Contract Desmond Documentation Alvares CKPM 205 Procurement and Contracts 53 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.6 Contract Closure Project Management Book of Knowledge Chapter 12 Project Procurement Management O R B I T 12.1 Plan Purchase and Acquisition 12.2 Plan Contracting 12.3 Request Seller Responses 12.4 Select Sellers Desmond Alvares CKPM 205 Procurement and Contracts 12.5 Contract Administration 12.6 Contract Closure 54 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.6 Contract Close-out • Product verification – Was all work completed correctly and satisfactorily O R B I T • Administrative close-out – Updating records to reflect final results – Archiving of information for future use Desmond Alvares CKPM 205 Procurement and Contracts 55 12.6 CONTRACT CLOSE OUT Inputs Tools & Techniques Contract Documentation Procurement Audits Contract Closure Procedure Records Management System Outputs Organizational Process Assets (updates) CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.6.1 Inputs to Contract Close-out • .1 Contract documentation O R B I T – – – – – – – Contract Supporting schedules Requested and approved contract changes Seller-developed technical documentation Seller performance reports Financial documents Results of contract related inspections • .2 Contract Closure Procedure Desmond Alvares CKPM 205 Procurement and Contracts 57 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.6.2 Tools & Techniques for Contract Close-out • .1 Procurement audits O R B I T – Structured review of the procurement process – Identification of successes and failures • .1 Records Management System Desmond Alvares CKPM 205 Procurement and Contracts 58 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University 12.6.3 Outputs from Contract Close Out • .1 Organizational Process Assets (Updates) O R B I T – Contract File • Documentation for Archives and Future Use – Formal acceptance and closure • Hand over of Project and acceptance by authorized authority – Lessons Learned Documentation • Process improvements recommendations Desmond Alvares CKPM 205 Procurement and Contracts 59 CORPORATE AND PROFESSIONAL TRAINING SERVICES Continuing Education Division Ryerson University Procurement Management Plan O R B I T • The plan describes how the procurement process, from solicitation to contract close out, is managed. Included in this plan are: • The type(s) of contract(s) used. • If independent estimates and cost proformas will be done and who will do them. • If standard procurement documents will be used, and if so, who will prepare them. • Who will manage & coordinate the procurement of these goods, services or products. • Authority of the people involved in the process and defined lines of communication. Desmond Alvares CKPM 205 Procurement and Contracts 60 CORPORATE AND PROFESSIONAL TRAINING SERVICES Procurements and Contract Overview Continuing Education Division Ryerson University Thank You to PMI - ISLIG O R B I T Any Questions? Desmond P. Alvares 416 258 7178 des_alvares@bcs.org.uk Desmond Alvares CKPM 205 Procurement and Contracts 61