Wayne A. Thompson, MCTS
Microsoft Certified SharePoint Specialist/Administrator
Phone: 281-799-4413
E-mail: wayne-thompson@live.com
Web: http://wayne-thompson.com
Objective
I am seeking a SharePoint position where I can utilize my experience and training to increase efficiency and
productivity for an organization.
Summary
I am a Software Engineer with over twenty years of experience including programming languages, database
systems, Web technologies, and SharePoint Services. I have worked for a Fortune 500 firm for 15 years as well as
small and medium businesses. I have experience in determining customer needs and effectively translating those
needs into software solutions. I have also directed and motivated teams of software technicians to complete projects
with set specifications, budgets and deadlines.
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Core Strengths
Extensive technical expertise including website and database design/ administration/ maintenance, operating
system installation/ administration/ control, PC configuration, and diagnosing/ troubleshooting hardware and
software issues.
Manage web environment design, deployment, and maintenance activities.
Perform testing and quality assurance of web sites and web applications.
Clearly assess problems and challenges and suggest viable solutions that benefit all involved parties.
Communicate effectively with diverse populations in written and verbal formats.
Professional Competencies
• Client Relations
• Troubleshooting
• Team Support
• Problem Resolution
• Research and Development
• Product and System Development
Technical Skills by Application
Operating Systems
 Windows Server 2012/2008/2003/2000/NT, Windows 7/XP/2000/NT/ME/9x
Web Servers
 Internet Information Server (IIS) 7.5/7.0/6.0/5.0/4.0 setup/configuration
 Web Site Management, Directory Security
Development Tools
 Database Design/Development/Administration
 MS SQL Server 2012/2008/2005/2000/7.0/6.5, MS Access, Oracle Database 10g
 MS Visual Studio 2012/2010/2008/2005/2003/6.0, MS Visual Interdev, MS Visual Source Safe
Internet Technologies
 Active X, ADO, ASP, CGI, COM/DCOM, DAO/RDO, ODBC, OLE, SQL, VBA, Win32 API
 Microsoft .Net Framework 4.0/3.5/3.0/2.0/1.1/1.0, ADO.NET, ASP.NET 3.5/2.0/1.1, AJAX, Web Services
 HTML, DHTML, XML/XSD, XSL/XSLT, CSS, VB Script, JavaScript
Portal Technologies
 Microsoft SharePoint Server 2013/2010, 2007, 2003
 Windows SharePoint Services 3.0/2.0
 SharePoint Designer 2013/2010/2007
Cloud Technologies
 SharePoint Online
 Office 365
Programming Languages
 C#, VB.NET, VB6, Object Oriented Programming
Experience
SharePoint Solutions Consultant
Wayne Thompson - Microsoft WebsiteSpark Web Professional
November 2009 to Present
Houston, TX
IT Applications Analyst/Dev Sr
Halliburton
May 2012 to January 2015
Houston, TX
Created, implemented and managed a SharePoint Solutions System that facilitated solving business problems
associated with Business Groups and Users needing solutions and optimization for their particular requirements. The
problems solved included tracking service requests, ensuring that service requests are worked on and resolved in a
timely manner, and keeping end users and management updated on request status.
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Created and implemented a SharePoint Solutions System by using SharePoint 2013 elements such lists, wiki
pages, workflows, and list view web parts that created and tracked SharePoint Solution requests for the entire
organization and coordinated SharePoint Solutions support professionals both domestically and globally.
Utilized this system to complete over 300 SharePoint Solutions for the organization.
Assisted in migrating SharePoint sites (development, test and production) from SharePoint 2007/2010 to
SharePoint 2013 (4 farms that consist of 26 servers, 7 web applications with approximately 3,000 SharePoint
sites and 18,000 my sites, supporting around 90,000 users globally. About 15,000 unique users accessing sites
with average of 2.4 million user hits).
Helped develop best practices
Created documentation and trained users and administrators in SharePoint
Created SharePoint support site collection for users to use as a knowledge base
Utilized SharePoint Designer 2007/2010/2013 to produce business solutions
Created and implemented Project Management Solutions by using the enterprise features in SharePoint that
provided a way for project teams to collaborate and for project managers to report project status to the
management teams. Created Change Control Systems with Three-State Workflow, created Project Dashboards,
created and used Meeting Workspaces, integrated Microsoft Project into SharePoint, created Custom Lists from
Existing Excel Spreadsheets, synchronized Excel and Excel Tables with SharePoint Lists, created Templates,
and archived Project Management projects
Created and implemented Teams Activity Solutions that kept team members connected and their schedules
aligned by providing centralized team calendars using the out-of-the-box Group Work Activity and Team Site
templates and the calendar overlay features available in SharePoint Enterprise.
Created and implemented Team Blog Solutions by using the out-of-the-box team blog features available in
SharePoint Enterprise that allowed teams to manage blog content by reviewing and approving content in a
secure and managed way to ensure the quality and consistency of content.
Created and implemented Request for Proposals Solutions that responded to requests for proposals or bids and
enabled consistent communication across the organization and managed bid-creation tasks across multiple
teams.
Created and implemented Contact Management Solutions using core SharePoint functionality that extended the
out-of-the-box contacts list and presented multiple views of the data for contact management and activities.
Created and implemented Resource Scheduling Solutions using the SharePoint Group Work Lists functionality
Created Lists and Libraries, imported data into SharePoint lists, worked with list columns, used calculated
columns and column validation, secured lists and libraries, added custom actions, created and used site
columns, created content types, added site columns to content types, added document templates to content
types, and associated content types with specific lists and libraries
Built sites and created, customized and administered site collections, managed site users and permissions,
created site hierarchies, created, saved and used site templates
Worked with Themes and Master Pages, customized master pages, changed the default master page, managed
content placeholders, created web pages from the master pages, exported master pages and reset them if need be
to the site definition
Created, modified and managed web parts and web pages, inserted Text / ScreenTips / Hyperlinks and Images,
created and modified List View Pages and List Form Pages, created and customized Data Views, applied
Conditional Formatting, showed and hid Content, used XSLT, used Formula Columns, worked with XPath
Expressions, created ASP.NET Pages, inserted Web Part Zones, and Deployed Web Parts
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Experience
IT Applications Analyst/Dev Sr
Halliburton (continued)
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May 2012 to January 2015
Houston, TX
Shared, secured, and managed Excel workbooks through the browser and set security, trusted file locations and
trusted data connection libraries, and also built business intelligence (BI) dashboards and reports
Created, modified and published InfoPath Forms
Added Sites and Pages to Support Team Collaboration, customized Blank Sites, Blogs, Document Workspaces,
Group Work Sites, Team Sites and the pages and lists that support team-based collaboration
Created and modified Workflows with SharePoint Designer, used Actions and Conditions, deployed
Workflows, created Multistep Workflows, Created Site Workflows, used Visio to Map Workflows, imported
Workflows from Visio, Exported Workflows to Visio Drawings, removed and deleted Workflows, created and
used Reusable Workflows and Workflow Forms, created Association Columns, used Workflow Templates,
created and reused Globally Reusable Workflows, created and modified Initiation and Association Forms,
retrieved Values from Initiation Forms, modified Initiation Form Parameters, added Association Fields to
Initiation Forms and modified Task Forms
Worked with Data Sources including working with XML Data, connecting to an RSS Feed XML File,
connecting to an RSS Feed Server-Side Script, connecting to SOAP Services, connecting to REST Services,
connecting to a Database, using Linked Sources, connecting Web Parts, using Business Connectivity Services,
creating Database External Data Sources, creating External Content Types, creating Office Application External
Content Types, creating and Managing External Lists, working with Office Application External Content
Types, and exporting and using the BDC Model
Branded SharePoint Sites, created and attached CSS files, created and modified styles, and used CSS reports
Designed Prototypes, defined Accessibility and Branding, and tested for Usability
Managed Web Content, created Publishing Sites, and created, approved, modified, restored, detached and
reattached Page Layouts as needed
Used Controls in Web Pages, including standard ASP.NET server controls, validated user data entry, used
ASP.NET validation and SharePoint Data View controls, tested and implemented ASP.NET forms, and used
SharePoint server controls
SharePoint Solutions Consultant
CHRISTUS Health - Houston System Office
December 2011 to March 2012
Houston, TX
Analyzed, developed, customized and tracked Education and Learning Plans for all of the associates of the
organization to enforce compliance and ensure competency for the company's migration, rollout and adoption of
SharePoint 2010 from SharePoint 2003.
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Created and implemented a Training Registration Solution by using the enterprise features in SharePoint 2010
and InfoPath Forms services that allowed users to view a calendar of courses and then register for those courses
directly from the calendar.
Created and implemented a Basic FAQ Solution by using the customization features available in SharePoint
2010 Foundation that provided a centralized location to store and manage FAQs.
Created and implemented a Learning Center Solution by using SharePoint 2010 Foundation elements such as
lists, lookup columns, and simple SharePoint Designer workflows that aggregated classes and the related
documents, discussions, and links to external resources.
Developed how-to, tips and tricks, quick reference cards, webinars, videos, job guides, online help site
collections, knowledge base sub-sites and other learning resources for end-users
Conducted SharePoint orientation/training/webinar sessions for Site Owners and Super Users
Consulted on the kinds of training needed for the site collection administrators, site administrators, power users
and end-users
Consulted/trained on various features of SharePoint and assisted end-users with various SharePoint
issues/problems
Assisted business groups design their SharePoint site collections
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Experience
SharePoint Solutions Consultant
CHRISTUS Health - Houston System Office (continued)
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December 2011 to March 2012
Houston, TX
Helped develop and enforce a SharePoint Governance Model to address policies, processes, roles, and
responsibilities over such key elements of the SharePoint Corporate Environment as: Site creation, Permissions
management, Information architecture, Site lifecycle and retirement, Storage limits, Classification of
information, Customization, Data protection, Navigation, Search, and Roles and responsibilities for supporting
those sites, site collections, and web applications
Audited existing SharePoint utilization and processes to ensure process adherence, report deviation from
process, and assist with communication and SharePoint training when needed.
Provided assistance to team members in the SharePoint 2003 to 2010 migration effort including enterprise level
functional, technical, and business solutions.
Worked collaboratively with the project team to review, recommend, and document updates to the SharePoint
2010 implementation and deployment plans in the areas of system administration, security support, search,
system builds, testing and deployment.
Worked closely with support teams (i.e. Service Desk, Desktop Applications, IT Support) to enable the
gathering, documentation and publishing of essential information in an organized manner to support the
SharePoint Migration.
Worked collaboratively with the project team, critical business users, technical experts, and end users to
diagnose and resolve migration issues/errors.
Identified opportunities for improvements with SharePoint 2010 services.
SharePoint Solutions Consultant
Cypress-Fairbanks Independent School District
2010 to Present
Houston, TX
Developed, created and maintained SharePoint-based web site solutions for PTAs and PTOs for their respective
schools.
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Created, implemented and maintained complete web site solutions for various schools.
For example - the McFee Elementary School PTO (ASP/SQL server web application)
- http://mcfee.my-pto.org
SharePoint Solutions Consultant
Katy Professional Business Services
2011-2012
Katy, TX
Upgraded their intranet from SharePoint 2007 to a SharePoint 2013 small server farm. Developed InfoPath forms,
custom workflows, and web parts. Set up a Cloud Computing solution using MS Office 365 and SharePoint Online.
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Implemented all phases of upgrade / migration including requirements gathering, design, development, testing,
deployment, and training (1 farm that consist of 6 servers, 2 web applications)
Set-up and configured SharePoint in multiple environments (development, testing, production)
Migrated SharePoint sites from test server to production
Helped develop best practices
Created documentation and trained users and administrators in SharePoint
Created SharePoint support site collection for users to use as a knowledge base
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Experience
Software Engineer
Hewlett Packard/Compaq Computer Corporation
December 1994 to November 2009
Houston, TX
Managed a team of five software technicians to build, maintain and enhance a software release lab. Directed
software technicians and third-party contractors on programming methodology, priorities, and deadlines, allocating
resources as needed. Developed and maintained complex applications to deliver data-driven content to internal Web
users.
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Architected, implemented, developed and administered a SharePoint 2003 intranet solution
Migrated SharePoint 2003 intranet to a SharePoint 2007 farm providing support to HP North America.
Created an interactive inventory control guidelines Web site that was used to educate, assimilate and
disseminate inventory control information for 1200 plus employees for EH&S compliance.
Created and implemented a Help Desk Solution by using SharePoint 2007 elements such as SharePoint
Designer workflows, document libraries, and wiki pages that created and tracked service requests for a
departmental organization.
Installed and configured SQL Server 2000-2005-2008 on windows 2000, 2003 and 2008 servers.
Created, administered & maintained SQL Server databases (production, development, test and staging) for
various groups such as developer, tester, user, etc and ensured the availability of the database servers in a 24X7
environment.
Upgraded and migrated databases from SQL Server 2000 to SQL Server 2005-2008.
Designed and implemented comprehensive backup plans and disaster recovery strategies (including backups
and restores), clustering, replication, Log Shipping and DB Mirroring.
Implemented SSIS, SSAS, SSRS, and DTS packages.
Wrote scripts, scheduled jobs, created alerts and notifications with SQL agent to automate tasks and to provide
database maintenance.
Used System monitor, event log viewer, SQL profiler, and SQL analyzer to monitor, find performance issues or
deadlocks and to tune the performance of SQL server.
Configured Linked servers for data access between new and old servers.
Installed and configured Oracle client on Windows Server.
Linked Oracle with MS SQL Server 2000-2005-2008 servers.
Troubleshot database-related issues during implementation, maintenance, upgrade, and migration processes.
Completed major product releases, releasing all software code and updates for intranet Web applications, and
meeting very aggressive, committed schedules and budgets.
Automated the release of .NET files and Stored Procedures for software updates.
Setup, configured and brought up new instances of internal Web applications.
Consolidated and ported source code from multiple platforms to Visual Studio 2008 to simplify software
development.
Developed and maintained software process automation and productivity tools such as SQL Server database
applications, visual basic programs and miscellaneous utilities.
Designed, wrote, developed, engineered and maintained Web servers/sites that features procedures, templates,
downloadable utilities, and interactive applets for fulfilling all of the major software release services.
Created routines to receive Web orders, build customer records, create requests, and issue results in various
formats and communicate in multiple forms such as auto-generated emails, updated database records, generated
spreadsheets and refreshed screen shots, etc.
Researched and evaluated third-party Web applets; prototyped, developed, tested, and delivered solutions for
secure, software engineering Web pages.
Delegated, assigned and assisted with the workload of a software release lab.
Implemented and an online after hours support program to support any emergency requests and any requests
which occur after regular business hours and during weekends.
Devised "FAQ" Access databases designed to minimize technical support inquiries and provide users with
"instant" information. After three months of use, average call volume decreased by 30% while customer
satisfaction levels increased by 14%.
Created Web search engines, merging software SQL databases with Web presence to provide interactive search
experiences for customers.
Met with software application project groups to assess programming needs and supplied custom code to meet
specifications.
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Experience
Software Technician
Staffware Temporary Agency/Compaq
September 1994 to December 1994
Houston, TX
Designed, developed, and implemented a software release management system used by entire department to
communicate with internal customers. Served as project lead, process owner, and programmer analyst in dynamic
technical environment requiring continuous application of new skill sets to support and link multiple divisions,
including Commercial, Consumer, and Servers.
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Built and compiled software for distribution as the bundled, pre-installed software on Compaq computers.
Fixed exception-handling defects in compiler for ROM builds, addressing both compile-time and run-time
errors. Wrote error-detection code that reduced analysis time from several hours to one hour
Optimized existing code by identifying and rewriting inefficient subroutines, reducing processing time by over
75% for some jobs.
Redesigned build-generation process, reducing build errors, creating a user interface, and decreasing build times
by an additional 62%.
Mentored and trained project members in writing forward-compatible code. Acted as department-wide expert
on software release procedures for assuring forward compatibility
Drove customer issue escalation resolution, decreasing backlog of customer issues.
Maintained and communicated software, ROM builds and changes to internal and external groups, inside and
outside of the company.
Created software and firmware release sign-off packages.
Released preliminary and final software and firmware.
Archived final release gold masters of approved software.
Maintained off-site data backup vault contents and inventory for software.
Performed anti-virus measures and replicated physical and virtual versions of software and firmware.
Maintained and upgraded lab equipment.
Contract Microcomputer Support Specialist/Technician
Entex Information Systems/Exxon Chemical Americas
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Setup, repaired and configured personal computer systems.
Consulted and provided technical support.
Installed and customized software applications.
Converted DOS personal computers to Windows-based workstations.
Computer/Marketing Systems Specialist
The Prudential Preferred Financial Services
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February 1994 to June 1994
Houston, TX
Administered and supervised Novell LAN in a backup capacity.
Provided hardware & software phone support to a 19 state region.
Provided training and support for industry-specific database program.
Coordinated and facilitated Client Service Specialist Program.
Conducted training classes for the field computer support specialists.
Setup, repaired and configured personal computer systems.
Independent Microcomputer Consultant/Trainer
Thompson Computer Training and Consulting
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July 1994 to September 1994
Houston, TX
December 1991 to November 1994
Calgary, Alberta, Canada
Set-up hardware and configured personal computer systems.
Consulted and provided technical & software support.
Installed and customized software applications.
Trained individuals and groups in all major categories of software.
Designed customized training courseware.
Marketed and sold training services & computer expertise.
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Education
Diploma, Computer Science, Minor: Marketing
Mount Royal University
May 1992
Calgary, Alberta, Canada
Publications
March 2003
Houston, TX
Hewlett Packard
Co-authored Training Program Manual for organizational groups
• “Workload Management – A Strategic and Tactical Approach”
Recent Training and Certification Programs
November 2011
Houston, TX
Microsoft
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Microsoft Certified Technology Specialist (MCTS): Microsoft SharePoint 2010, Configuration
August 2010 to Present
Houston, TX
CTREC Hilton IT Academy
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“Windows Server 2008 R2, Server Virtualization”
Used Windows Server 2008 R2, Server Virtualization knowledge and skills to deploy and manage server
virtualization environments using Microsoft technologies.
“Maintaining and Implementing a Microsoft SQL Server 2008 Database”
Used SQL Server 2008 product features and related tools to implement and maintain SQL Server 2008
databases.
“Implementing and Maintaining Microsoft SQL Server 2008 Analysis, Integration, and Reporting Services”
Utilized Business Intelligence solutions, by providing the information to implement and maintain Microsoft
SQL Server 2008 Analysis, Integration, and Reporting Services within my projects.
“Microsoft SharePoint Server 2010 Administration”
Installed, configured and administered SharePoint, and also managed and monitored sites and users by
using SharePoint 2010.
“Microsoft SharePoint 2007/2010, Configuring Series”
Installing and Upgrading Microsoft SharePoint 2007/2010
Configuring Microsoft SharePoint 2007/2010 Topology and Services
Configuring Microsoft SharePoint 2007/2010 User Profiles, My Sites, and Search
Administering Microsoft SharePoint 2007/2010 Web Applications
Administering Microsoft SharePoint 2007/2010 Site Collections
Monitoring Operations in Microsoft SharePoint 2007/2010
Managing Customizations in Microsoft SharePoint 2007/2010
Business Continuity in Microsoft SharePoint 2007/2010
“Microsoft and SharePoint 2010 Business Intelligence”
Utilized the components and related tools that comprise the Microsoft Business Intelligence (BI) toolset as
well as the new BI features of Office 2010 to perform business analysis and reporting. Referencing BI and
data modeling, used SQL Server Analysis, Integration, and Reporting Services, Excel BI (including
PowerPivot), and SharePoint.
“Project Management Program”
Implemented the methods and tools of project management contained within the Guide to the Project
Management Body of Knowledge (PMBOK Guide), 4th Edition
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Recent Training and Certification Programs (continued)
Houston Community College
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Houston, TX
“Database Development”
Applied a systematic, structured and disciplined approach to the use of database tools through all the phases
of a database system development project to guarantee that the resulting database application products not
only worked as they were designed to work, but also that the designs truly responded to user needs.
“ASP.NET 4”
Used Microsoft's Visual Studio 2010 to create interactive and database enabled Web sites with ASP.NET 4.
Created sites that incorporated the ASP.NET Web Forms Framework and the ASP.NET MVC 2
Framework. Utilized ASP.NET's powerful membership features, and developed true community-based
Web sites that allow users to register, log in, create and update profiles, and post forum messages and
generate e-mail. Implemented Web security and provided simple protection for developed sites and
prevented the most common types of attacks.
Professional Affiliations and Memberships
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HAL-PC - Houston Area League of PC Users, Inc.
HASSUG - Houston Area SQL Server User Group
Houston C# Special Interest Group
Houston Cloud and Cluster User Group (HCCUG)
Houston Dot Net User Group – HDNUG
Houston SharePoint User Group
PASS - The Professional Association for SQL Server
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