Wayne A. Thompson, MCTS Microsoft Certified SharePoint Specialist/Administrator Phone: 281-799-4413 E-mail: wayne-thompson@live.com Web: http://wayne-thompson.com Objective I am seeking a SharePoint position where I can utilize my experience and training to increase efficiency and productivity for an organization. Summary I am a Software Engineer with over twenty years of experience including programming languages, database systems, Web technologies, and SharePoint Services. I have worked for a Fortune 500 firm for 15 years as well as small and medium businesses. I have experience in determining customer needs and effectively translating those needs into software solutions. I have also directed and motivated teams of software technicians to complete projects with set specifications, budgets and deadlines. • • • • • Core Strengths Extensive technical expertise including website and database design/ administration/ maintenance, operating system installation/ administration/ control, PC configuration, and diagnosing/ troubleshooting hardware and software issues. Manage web environment design, deployment, and maintenance activities. Perform testing and quality assurance of web sites and web applications. Clearly assess problems and challenges and suggest viable solutions that benefit all involved parties. Communicate effectively with diverse populations in written and verbal formats. Professional Competencies • Client Relations • Troubleshooting • Team Support • Problem Resolution • Research and Development • Product and System Development Technical Skills by Application Operating Systems Windows Server 2012/2008/2003/2000/NT, Windows 7/XP/2000/NT/ME/9x Web Servers Internet Information Server (IIS) 7.5/7.0/6.0/5.0/4.0 setup/configuration Web Site Management, Directory Security Development Tools Database Design/Development/Administration MS SQL Server 2012/2008/2005/2000/7.0/6.5, MS Access, Oracle Database 10g MS Visual Studio 2012/2010/2008/2005/2003/6.0, MS Visual Interdev, MS Visual Source Safe Internet Technologies Active X, ADO, ASP, CGI, COM/DCOM, DAO/RDO, ODBC, OLE, SQL, VBA, Win32 API Microsoft .Net Framework 4.0/3.5/3.0/2.0/1.1/1.0, ADO.NET, ASP.NET 3.5/2.0/1.1, AJAX, Web Services HTML, DHTML, XML/XSD, XSL/XSLT, CSS, VB Script, JavaScript Portal Technologies Microsoft SharePoint Server 2013/2010, 2007, 2003 Windows SharePoint Services 3.0/2.0 SharePoint Designer 2013/2010/2007 Cloud Technologies SharePoint Online Office 365 Programming Languages C#, VB.NET, VB6, Object Oriented Programming Experience SharePoint Solutions Consultant Wayne Thompson - Microsoft WebsiteSpark Web Professional November 2009 to Present Houston, TX IT Applications Analyst/Dev Sr Halliburton May 2012 to January 2015 Houston, TX Created, implemented and managed a SharePoint Solutions System that facilitated solving business problems associated with Business Groups and Users needing solutions and optimization for their particular requirements. The problems solved included tracking service requests, ensuring that service requests are worked on and resolved in a timely manner, and keeping end users and management updated on request status. • • • • • • • • • • • • • • • • Created and implemented a SharePoint Solutions System by using SharePoint 2013 elements such lists, wiki pages, workflows, and list view web parts that created and tracked SharePoint Solution requests for the entire organization and coordinated SharePoint Solutions support professionals both domestically and globally. Utilized this system to complete over 300 SharePoint Solutions for the organization. Assisted in migrating SharePoint sites (development, test and production) from SharePoint 2007/2010 to SharePoint 2013 (4 farms that consist of 26 servers, 7 web applications with approximately 3,000 SharePoint sites and 18,000 my sites, supporting around 90,000 users globally. About 15,000 unique users accessing sites with average of 2.4 million user hits). Helped develop best practices Created documentation and trained users and administrators in SharePoint Created SharePoint support site collection for users to use as a knowledge base Utilized SharePoint Designer 2007/2010/2013 to produce business solutions Created and implemented Project Management Solutions by using the enterprise features in SharePoint that provided a way for project teams to collaborate and for project managers to report project status to the management teams. Created Change Control Systems with Three-State Workflow, created Project Dashboards, created and used Meeting Workspaces, integrated Microsoft Project into SharePoint, created Custom Lists from Existing Excel Spreadsheets, synchronized Excel and Excel Tables with SharePoint Lists, created Templates, and archived Project Management projects Created and implemented Teams Activity Solutions that kept team members connected and their schedules aligned by providing centralized team calendars using the out-of-the-box Group Work Activity and Team Site templates and the calendar overlay features available in SharePoint Enterprise. Created and implemented Team Blog Solutions by using the out-of-the-box team blog features available in SharePoint Enterprise that allowed teams to manage blog content by reviewing and approving content in a secure and managed way to ensure the quality and consistency of content. Created and implemented Request for Proposals Solutions that responded to requests for proposals or bids and enabled consistent communication across the organization and managed bid-creation tasks across multiple teams. Created and implemented Contact Management Solutions using core SharePoint functionality that extended the out-of-the-box contacts list and presented multiple views of the data for contact management and activities. Created and implemented Resource Scheduling Solutions using the SharePoint Group Work Lists functionality Created Lists and Libraries, imported data into SharePoint lists, worked with list columns, used calculated columns and column validation, secured lists and libraries, added custom actions, created and used site columns, created content types, added site columns to content types, added document templates to content types, and associated content types with specific lists and libraries Built sites and created, customized and administered site collections, managed site users and permissions, created site hierarchies, created, saved and used site templates Worked with Themes and Master Pages, customized master pages, changed the default master page, managed content placeholders, created web pages from the master pages, exported master pages and reset them if need be to the site definition Created, modified and managed web parts and web pages, inserted Text / ScreenTips / Hyperlinks and Images, created and modified List View Pages and List Form Pages, created and customized Data Views, applied Conditional Formatting, showed and hid Content, used XSLT, used Formula Columns, worked with XPath Expressions, created ASP.NET Pages, inserted Web Part Zones, and Deployed Web Parts Page 2 of 8 Experience IT Applications Analyst/Dev Sr Halliburton (continued) • • • • • • • • • May 2012 to January 2015 Houston, TX Shared, secured, and managed Excel workbooks through the browser and set security, trusted file locations and trusted data connection libraries, and also built business intelligence (BI) dashboards and reports Created, modified and published InfoPath Forms Added Sites and Pages to Support Team Collaboration, customized Blank Sites, Blogs, Document Workspaces, Group Work Sites, Team Sites and the pages and lists that support team-based collaboration Created and modified Workflows with SharePoint Designer, used Actions and Conditions, deployed Workflows, created Multistep Workflows, Created Site Workflows, used Visio to Map Workflows, imported Workflows from Visio, Exported Workflows to Visio Drawings, removed and deleted Workflows, created and used Reusable Workflows and Workflow Forms, created Association Columns, used Workflow Templates, created and reused Globally Reusable Workflows, created and modified Initiation and Association Forms, retrieved Values from Initiation Forms, modified Initiation Form Parameters, added Association Fields to Initiation Forms and modified Task Forms Worked with Data Sources including working with XML Data, connecting to an RSS Feed XML File, connecting to an RSS Feed Server-Side Script, connecting to SOAP Services, connecting to REST Services, connecting to a Database, using Linked Sources, connecting Web Parts, using Business Connectivity Services, creating Database External Data Sources, creating External Content Types, creating Office Application External Content Types, creating and Managing External Lists, working with Office Application External Content Types, and exporting and using the BDC Model Branded SharePoint Sites, created and attached CSS files, created and modified styles, and used CSS reports Designed Prototypes, defined Accessibility and Branding, and tested for Usability Managed Web Content, created Publishing Sites, and created, approved, modified, restored, detached and reattached Page Layouts as needed Used Controls in Web Pages, including standard ASP.NET server controls, validated user data entry, used ASP.NET validation and SharePoint Data View controls, tested and implemented ASP.NET forms, and used SharePoint server controls SharePoint Solutions Consultant CHRISTUS Health - Houston System Office December 2011 to March 2012 Houston, TX Analyzed, developed, customized and tracked Education and Learning Plans for all of the associates of the organization to enforce compliance and ensure competency for the company's migration, rollout and adoption of SharePoint 2010 from SharePoint 2003. • • • • • • • • Created and implemented a Training Registration Solution by using the enterprise features in SharePoint 2010 and InfoPath Forms services that allowed users to view a calendar of courses and then register for those courses directly from the calendar. Created and implemented a Basic FAQ Solution by using the customization features available in SharePoint 2010 Foundation that provided a centralized location to store and manage FAQs. Created and implemented a Learning Center Solution by using SharePoint 2010 Foundation elements such as lists, lookup columns, and simple SharePoint Designer workflows that aggregated classes and the related documents, discussions, and links to external resources. Developed how-to, tips and tricks, quick reference cards, webinars, videos, job guides, online help site collections, knowledge base sub-sites and other learning resources for end-users Conducted SharePoint orientation/training/webinar sessions for Site Owners and Super Users Consulted on the kinds of training needed for the site collection administrators, site administrators, power users and end-users Consulted/trained on various features of SharePoint and assisted end-users with various SharePoint issues/problems Assisted business groups design their SharePoint site collections Page 3 of 8 Experience SharePoint Solutions Consultant CHRISTUS Health - Houston System Office (continued) • • • • • • • December 2011 to March 2012 Houston, TX Helped develop and enforce a SharePoint Governance Model to address policies, processes, roles, and responsibilities over such key elements of the SharePoint Corporate Environment as: Site creation, Permissions management, Information architecture, Site lifecycle and retirement, Storage limits, Classification of information, Customization, Data protection, Navigation, Search, and Roles and responsibilities for supporting those sites, site collections, and web applications Audited existing SharePoint utilization and processes to ensure process adherence, report deviation from process, and assist with communication and SharePoint training when needed. Provided assistance to team members in the SharePoint 2003 to 2010 migration effort including enterprise level functional, technical, and business solutions. Worked collaboratively with the project team to review, recommend, and document updates to the SharePoint 2010 implementation and deployment plans in the areas of system administration, security support, search, system builds, testing and deployment. Worked closely with support teams (i.e. Service Desk, Desktop Applications, IT Support) to enable the gathering, documentation and publishing of essential information in an organized manner to support the SharePoint Migration. Worked collaboratively with the project team, critical business users, technical experts, and end users to diagnose and resolve migration issues/errors. Identified opportunities for improvements with SharePoint 2010 services. SharePoint Solutions Consultant Cypress-Fairbanks Independent School District 2010 to Present Houston, TX Developed, created and maintained SharePoint-based web site solutions for PTAs and PTOs for their respective schools. • Created, implemented and maintained complete web site solutions for various schools. For example - the McFee Elementary School PTO (ASP/SQL server web application) - http://mcfee.my-pto.org SharePoint Solutions Consultant Katy Professional Business Services 2011-2012 Katy, TX Upgraded their intranet from SharePoint 2007 to a SharePoint 2013 small server farm. Developed InfoPath forms, custom workflows, and web parts. Set up a Cloud Computing solution using MS Office 365 and SharePoint Online. • • • • • • Implemented all phases of upgrade / migration including requirements gathering, design, development, testing, deployment, and training (1 farm that consist of 6 servers, 2 web applications) Set-up and configured SharePoint in multiple environments (development, testing, production) Migrated SharePoint sites from test server to production Helped develop best practices Created documentation and trained users and administrators in SharePoint Created SharePoint support site collection for users to use as a knowledge base Page 4 of 8 Experience Software Engineer Hewlett Packard/Compaq Computer Corporation December 1994 to November 2009 Houston, TX Managed a team of five software technicians to build, maintain and enhance a software release lab. Directed software technicians and third-party contractors on programming methodology, priorities, and deadlines, allocating resources as needed. Developed and maintained complex applications to deliver data-driven content to internal Web users. • • • • • • • • • • • • • • • • • • • • • • • • • • • • Architected, implemented, developed and administered a SharePoint 2003 intranet solution Migrated SharePoint 2003 intranet to a SharePoint 2007 farm providing support to HP North America. Created an interactive inventory control guidelines Web site that was used to educate, assimilate and disseminate inventory control information for 1200 plus employees for EH&S compliance. Created and implemented a Help Desk Solution by using SharePoint 2007 elements such as SharePoint Designer workflows, document libraries, and wiki pages that created and tracked service requests for a departmental organization. Installed and configured SQL Server 2000-2005-2008 on windows 2000, 2003 and 2008 servers. Created, administered & maintained SQL Server databases (production, development, test and staging) for various groups such as developer, tester, user, etc and ensured the availability of the database servers in a 24X7 environment. Upgraded and migrated databases from SQL Server 2000 to SQL Server 2005-2008. Designed and implemented comprehensive backup plans and disaster recovery strategies (including backups and restores), clustering, replication, Log Shipping and DB Mirroring. Implemented SSIS, SSAS, SSRS, and DTS packages. Wrote scripts, scheduled jobs, created alerts and notifications with SQL agent to automate tasks and to provide database maintenance. Used System monitor, event log viewer, SQL profiler, and SQL analyzer to monitor, find performance issues or deadlocks and to tune the performance of SQL server. Configured Linked servers for data access between new and old servers. Installed and configured Oracle client on Windows Server. Linked Oracle with MS SQL Server 2000-2005-2008 servers. Troubleshot database-related issues during implementation, maintenance, upgrade, and migration processes. Completed major product releases, releasing all software code and updates for intranet Web applications, and meeting very aggressive, committed schedules and budgets. Automated the release of .NET files and Stored Procedures for software updates. Setup, configured and brought up new instances of internal Web applications. Consolidated and ported source code from multiple platforms to Visual Studio 2008 to simplify software development. Developed and maintained software process automation and productivity tools such as SQL Server database applications, visual basic programs and miscellaneous utilities. Designed, wrote, developed, engineered and maintained Web servers/sites that features procedures, templates, downloadable utilities, and interactive applets for fulfilling all of the major software release services. Created routines to receive Web orders, build customer records, create requests, and issue results in various formats and communicate in multiple forms such as auto-generated emails, updated database records, generated spreadsheets and refreshed screen shots, etc. Researched and evaluated third-party Web applets; prototyped, developed, tested, and delivered solutions for secure, software engineering Web pages. Delegated, assigned and assisted with the workload of a software release lab. Implemented and an online after hours support program to support any emergency requests and any requests which occur after regular business hours and during weekends. Devised "FAQ" Access databases designed to minimize technical support inquiries and provide users with "instant" information. After three months of use, average call volume decreased by 30% while customer satisfaction levels increased by 14%. Created Web search engines, merging software SQL databases with Web presence to provide interactive search experiences for customers. Met with software application project groups to assess programming needs and supplied custom code to meet specifications. Page 5 of 8 Experience Software Technician Staffware Temporary Agency/Compaq September 1994 to December 1994 Houston, TX Designed, developed, and implemented a software release management system used by entire department to communicate with internal customers. Served as project lead, process owner, and programmer analyst in dynamic technical environment requiring continuous application of new skill sets to support and link multiple divisions, including Commercial, Consumer, and Servers. • • • • • • • • • • • • • Built and compiled software for distribution as the bundled, pre-installed software on Compaq computers. Fixed exception-handling defects in compiler for ROM builds, addressing both compile-time and run-time errors. Wrote error-detection code that reduced analysis time from several hours to one hour Optimized existing code by identifying and rewriting inefficient subroutines, reducing processing time by over 75% for some jobs. Redesigned build-generation process, reducing build errors, creating a user interface, and decreasing build times by an additional 62%. Mentored and trained project members in writing forward-compatible code. Acted as department-wide expert on software release procedures for assuring forward compatibility Drove customer issue escalation resolution, decreasing backlog of customer issues. Maintained and communicated software, ROM builds and changes to internal and external groups, inside and outside of the company. Created software and firmware release sign-off packages. Released preliminary and final software and firmware. Archived final release gold masters of approved software. Maintained off-site data backup vault contents and inventory for software. Performed anti-virus measures and replicated physical and virtual versions of software and firmware. Maintained and upgraded lab equipment. Contract Microcomputer Support Specialist/Technician Entex Information Systems/Exxon Chemical Americas • • • • Setup, repaired and configured personal computer systems. Consulted and provided technical support. Installed and customized software applications. Converted DOS personal computers to Windows-based workstations. Computer/Marketing Systems Specialist The Prudential Preferred Financial Services • • • • • • February 1994 to June 1994 Houston, TX Administered and supervised Novell LAN in a backup capacity. Provided hardware & software phone support to a 19 state region. Provided training and support for industry-specific database program. Coordinated and facilitated Client Service Specialist Program. Conducted training classes for the field computer support specialists. Setup, repaired and configured personal computer systems. Independent Microcomputer Consultant/Trainer Thompson Computer Training and Consulting • • • • • • July 1994 to September 1994 Houston, TX December 1991 to November 1994 Calgary, Alberta, Canada Set-up hardware and configured personal computer systems. Consulted and provided technical & software support. Installed and customized software applications. Trained individuals and groups in all major categories of software. Designed customized training courseware. Marketed and sold training services & computer expertise. Page 6 of 8 Education Diploma, Computer Science, Minor: Marketing Mount Royal University May 1992 Calgary, Alberta, Canada Publications March 2003 Houston, TX Hewlett Packard Co-authored Training Program Manual for organizational groups • “Workload Management – A Strategic and Tactical Approach” Recent Training and Certification Programs November 2011 Houston, TX Microsoft • Microsoft Certified Technology Specialist (MCTS): Microsoft SharePoint 2010, Configuration August 2010 to Present Houston, TX CTREC Hilton IT Academy • • • • • • • “Windows Server 2008 R2, Server Virtualization” Used Windows Server 2008 R2, Server Virtualization knowledge and skills to deploy and manage server virtualization environments using Microsoft technologies. “Maintaining and Implementing a Microsoft SQL Server 2008 Database” Used SQL Server 2008 product features and related tools to implement and maintain SQL Server 2008 databases. “Implementing and Maintaining Microsoft SQL Server 2008 Analysis, Integration, and Reporting Services” Utilized Business Intelligence solutions, by providing the information to implement and maintain Microsoft SQL Server 2008 Analysis, Integration, and Reporting Services within my projects. “Microsoft SharePoint Server 2010 Administration” Installed, configured and administered SharePoint, and also managed and monitored sites and users by using SharePoint 2010. “Microsoft SharePoint 2007/2010, Configuring Series” Installing and Upgrading Microsoft SharePoint 2007/2010 Configuring Microsoft SharePoint 2007/2010 Topology and Services Configuring Microsoft SharePoint 2007/2010 User Profiles, My Sites, and Search Administering Microsoft SharePoint 2007/2010 Web Applications Administering Microsoft SharePoint 2007/2010 Site Collections Monitoring Operations in Microsoft SharePoint 2007/2010 Managing Customizations in Microsoft SharePoint 2007/2010 Business Continuity in Microsoft SharePoint 2007/2010 “Microsoft and SharePoint 2010 Business Intelligence” Utilized the components and related tools that comprise the Microsoft Business Intelligence (BI) toolset as well as the new BI features of Office 2010 to perform business analysis and reporting. Referencing BI and data modeling, used SQL Server Analysis, Integration, and Reporting Services, Excel BI (including PowerPivot), and SharePoint. “Project Management Program” Implemented the methods and tools of project management contained within the Guide to the Project Management Body of Knowledge (PMBOK Guide), 4th Edition Page 7 of 8 Recent Training and Certification Programs (continued) Houston Community College • • Houston, TX “Database Development” Applied a systematic, structured and disciplined approach to the use of database tools through all the phases of a database system development project to guarantee that the resulting database application products not only worked as they were designed to work, but also that the designs truly responded to user needs. “ASP.NET 4” Used Microsoft's Visual Studio 2010 to create interactive and database enabled Web sites with ASP.NET 4. Created sites that incorporated the ASP.NET Web Forms Framework and the ASP.NET MVC 2 Framework. Utilized ASP.NET's powerful membership features, and developed true community-based Web sites that allow users to register, log in, create and update profiles, and post forum messages and generate e-mail. Implemented Web security and provided simple protection for developed sites and prevented the most common types of attacks. Professional Affiliations and Memberships • • • • • • • HAL-PC - Houston Area League of PC Users, Inc. HASSUG - Houston Area SQL Server User Group Houston C# Special Interest Group Houston Cloud and Cluster User Group (HCCUG) Houston Dot Net User Group – HDNUG Houston SharePoint User Group PASS - The Professional Association for SQL Server Page 8 of 8