2011 EMEA Doug Kennedy Vice President, Dynamics Partners & Support Service Programs Microsoft Corporation DYNAMIC BUSINESS RUNS Not a liability Without sacrificing power Not inflexible software which requires customizations Not data overload “The product's enhanced flexibility and usability will position it well in deals at the margins of the enterprise category— companies with $500 million to $2 billion in revenues.” – Paul Hamerman, China Martens, Forrester Research Inc. “What is fundamentally different today is the mindset about how the city works and how we can use technology to be much better at what we do. Microsoft Dynamics AX 2012 is probably the strongest example of how technology can help us improve constituent services so that people can interact easier with the city, get their questions answered faster, and experience a much more transparent, responsive municipal government.” – Mike Bailey, CFO, City of Redmond. ”I think Microsoft has really, really thought about what ERP should be and they've committed to making that happen.” – Rif Kiamil, CIO, JJ Food Services. Manufacturing Division Operational ERP Divisional Operational ERP Administrative ERP Corporate HQ Subsidiary Operational ERP Distribution Division Operational ERP “Increasing numbers of companies are evaluating a two-tier ERP strategy; running separate lower-cost regional solutions for small-tomidsize subsidiaries, despite, in many cases, already rolling out a global ERP system.” Nigel Montgomery – Gartner Two-Tier ERP Suite Strategy: Considering Your Options – July 2010 Benefit from application overhaul opportunity Increase ‘share of wallet’ in IT budget Improve your ERP practice P&L Global Luxury Retail Customer SAP customer selects AX globally for €3B division of company, beginning in Asia Competitive win against SAP and Oracle 200 concurrent users Optimized cost and standard processes allow customer to grow internationally and expand through acquisition Agility and flexibility to adapt to Initial License Initial Services 3 year Ops Contract Consultants Architects Developers Customers Implementations Industry Solution Product Roadmap 3 Keynotes 60 Breakouts 24 Chalk Talks 10 HOLs Audience Topics Sessions Nice, 14-16 Nov Market leader as recognized by Gartner & Forrester Over 1,750,000 users in more than 80 countries with 40+ languages Over 28,000 customers from small to enterprise Over 10,000 Dynamics CRM Advisor Partners Over 65 service providers hosting Dynamics CRM solutions CRM Online in 40 markets, 41 languages “Microsoft Dynamics CRM shines by offering flexibility for large and midsized organizations.” “Buyers also like Microsoft Dynamics CRM’s usability, lower price, and its quick time-to-value compared with traditional CRM applications.” ~ Bill Band Distributor Relationship Management Partner Relationship Management Asset Management Property Management Reseller Relationship Management Fleet Management Employee Relationship Management Case Management Contractor Relationship Management Task Management Supplier Relationship Management Event Management Organizations need to extend the power of CRM to maximize other relationships Microsoft Dynamics CRM 2011 is easily customized to support Extended CRM scenarios Selling Partners Distributors, LARs, Syndication partners Solution Partners ISVs, SIs, VARs Support Partners Hosting, Cloud Services and Service Brokers Global Chemical Customer Lotus Notes replaced for sales force 6 month sales cycle 50 seat Proof-of-Concept Expanded to 2400+ partner hosted users Significant partner revenue from long term operations contract Initial 3yr License Initial Services 3 year Ops Contract Microsoft Dynamics CRM 2011 delivers an average 243% ROI and Payback period of 4.1 months. “Based on the study’s findings, companies looking to implement Microsoft Dynamics CRM 2011 can anticipate significant productivity gains and cost savings.” Forrester’s Total Economic Impact™ Study, May 2011 © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows 7 and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.