Flat 708, Al Qasseer Bldg., Rigga St.
Deira, Dubai, UAE
Mobile No. 056-576-2460
Email Address: delacruz.maxim@gmail.com
Visa – 3 months visit visa to expire on 29 July 2015
Availability - Anytime
NYK TDG E-Business Corp. (NTEB)
Bonifacio Global City, Taguig, Manila, Philippines
November 2011 – July 2014
NTEB is a company primarily to provide IT-assisted shipping activities (i.e. documentation; container inventory, monitoring and control) and business process outsourcing (BPO) services to NYK line and its affiliate companies. Its functions includes the delivery of electronic data, facilitation of international exchanges and provisions of information storage related to documentation, container inventory, cost data recording and monitoring/control for its foreign principals. NTEB is the first BPO company awarded with Philippine Quality Award (PQA) Level 2 in the esteemed list of BPO companies with world-class quality management system. NTEB is also a member of
TDG World group of Companies who is serving the world since 1976.
Position and functions with NTEB
Supervisor – Indonesia Booking
General Functions & Responsibilities:
 Reports directly to the Manager.
 Supervises NYK bookings with an average of 300-400 Bills of Lading (B/L) daily that is covering all the major Indonesian loading Sea Ports.
 Handles all inquiries, concerns and problems relating to Indonesia booking and coordinates with Customer Service Representatives in all Indonesia offices.
 Ensures that all reported problems are provided with acceptable and satisfying solution or elevated to proper channels depending on the severity.
 Prepares & analyzes monthly Indonesia Booking Trade report for the Management.
 Plans & prepares working schedule of 5 staffs.
 Prepares & submits monthly productivity report to on-shore (Indonesia) office.
 Monitors quality booking update and creations.
 Ensures quality update, accuracy and timeliness of booking creations/revisions.
 Organizes weekly trade discussions/meetings and in-charge of agenda preparation.
 Maintains organized and orderly working e-files for the team.
 Thinks and presents processes improvements to enhance quality and efficiency.
 Team Member – Internal Audit on Quality Management System
Awards in NTEB: Top Performer 2013

NYK Fil-Japan E-Services Corp. (NESC)
Port Area, Manila, Philippines
January 2007 - November 2011
NESC is in the business of Information Technology (IT) services and initiatives, particularly in shipping and logistics, including software development, back office processing and system integration, and other logistics related IT services. NESC maintains its own Quality Management System (QMS) and a member of TDG
World group of companies who is serving the world since 1976.
Position and functions with NESC
Data Analyst – Japan Import
General Functions & Responsibilities:
 Reports directly to the Supervisor.
 Monitors daily receipt of B/L data transmission.
 Eyeball checks/analyzes B/L checklist and amends data in the system, if needed.
 Issues Set-up Notification to Sysdoc Japan Office.
 Prepares weekly NYK vessel schedule.
 Updates on a daily basis vessel status on Global file.
 Logs e-mail inquiry/notification in Excel file and submit summary report to Freight
One every Monday.
 Logs TCL special arrangement in Excel file and submit to Tokyo office every Monday.
 Double checks accuracy of Correction Notice (C/N) updated by other colleagues.
 Ensures that all C/N’s assigned are amended accurately within 24 hours of receipt.
 Handles all inquiries, concerns and problems relating to Import booking and coordinates with Customer Service Representatives in all Japan offices.
 Ensures that all reported problems are provided with acceptable and satisfying solution or elevated to proper channels depending on the severity.
 Thinks and presents processes improvements to enhance quality and efficiency.
 Performs other duties as may be assigned or required.
Training on NYK Documentation Attended - Sysdoc Job Transfer-NYK Tokyo,
Japan Office , September 2008
RHINE PLANS CORPORATION (RPC)
Guadalupe Nuevo, Makati City, Manila, Philippines
August 2000 – December 2006
RPC is a company that caters pre-need provisions offering contracts providing for future services at the time of actual need.
Position and functions with RPC
Plan Benefits Specialist – April 2005 – December 2006
General Functions & Responsibilities:
 Checks and encodes via Visual Foxpro incoming request for reinstatement and amendment plan data application received from nationwide office branches.
 Checks and encodes incoming request for Pre-Termination and Pre-Maturity Benefit as documented from nationwide branches.
 Prepares documentation of general endorsement from all said request.

 Prepares and generates monthly reports for all stated above request to the Licensing and Statics Department.
 Prepares and tabulates monthly statistical reports generated from databases.
Trainor – February 2004 – April 2005
General Functions & Responsibilities:
 In charge in the Basic Training Seminar for Metro Manila and North Luzon operations.
 In charge in over-all documentation of training materials.
 Design and conceptualize training materials as well as in the presentation of the
Company’s Annual National Convention.
 Design and conceptualize the Company’s Monthly Hall of Famers.
Statistics and Processing Clerk – August 2000 – February 2004
General Functions & Responsibilities:
 Checks and encodes Pension Plan Data applications received from nationwide office branches.
 Checks payment details as documented thru Daily Summary Commission Voucher.
 Prepares documentation of general policies and insurance certificates to all Plan holders nationwide.
 Prepares and generates monthly reports to the Securities and Exchange Commission
(SEC) and to Insurance carriers.
 Prepares ledgers for monthly production reports.
 Prepares and tabulates monthly statistical reports generated from databases.
Bachelor of Science in Agricultural Engineering (1995)
Mariano Marcos State University
Batac, Ilocos Norte Philippines
Mariano Marcos State University (1989)
University High School
Batac, Ilocos Norte Philippines
Hilario Valdez Memorial Elementary School (1986)
Batac, Ilocos Norte Philippines
Government Civil service Professional Examination
Government Civil service Sub-Professional Examination
Coaching Workshop

7 Habits of Highly Effective People
Sysdoc Job Transfer (NYK Tokyo, Japan Office)
Date of Birth
Status
: October 25, 1972
: Married
Religion
Height
Weight
Citizenship
: Protestant (Born Again Christian)
: 5’ 5.5”
: 85 kgs
: Filipino
Languages & Dialect Spoken : Tagalog, English, Ilocano
Skills : Can Drive (Manual/Automatic vehicle)
_________________________
(Applicant)