Unit 4
People in
Organisations
Pass 3/Merit 2
Produce a job description and
person specification
Report on interview with Hannah
Pass 4
Produce a letter of application and CV for
a job
Complete an interview for a job
Distinction 2
Analyse how effective recruitment
contributes to an organisation’s success
The Recruitment Process
Stage 1: Identify the Post
Do we want a teacher?
What subject
will they teach?
Full time or part-time?
Stage 2: Produce a Job Description
and Person Specification
Stage 3: Advertise the Post
Newspaper
Job Centre
Website
Stage 4: Shortlist
Stage 5: Interview
Stage 6: Offer the Post
Stage 7: Ask for References
Stage 8: Inform Unsuccessful
Applicants
Why does Brighouse High
School need to recruit the right
people for the job?
How important is effective
recruitment for the School?
The quality of the staff affect:
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Behaviour of students
How much students enjoy school
Examination results
Image of the school
Future applications
Job Description
- Detailed explanation of roles
and responsibilities of the
post advertised
- Refers to post available
rather than person
Job Description Example
Receptionist
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To answer the telephone
To pass on messages
To greet visitors
To inform staff that visitors have arrived
To receive the post
To ensure visitors sign in
To undertake any reasonable task that the
owner asks
Job Description Activity
Using the worksheet provided, complete a
job description for a Business Studies
teacher at Brighouse High School.
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Brighouse High School
Teacher of Business Studies
Gill Wright
Full Time
Business Studies Teacher
Job Description
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To plan lessons
To mark students’ work
To attend parents evenings
To register students every day
To cover absent staff
To prepare students for examinations
To take part in extra curricular activities
To take on the role of a form tutor
To undertake any reasonable task
that Mrs Cresswell asks
Why have
this
statement?
Activity
Watch the interview with
Hannah. Use the worksheet
provided to make detailed notes
on the types of work Hannah
does in her job.
Task
M2
P3
Write a report explaining that you interviewed
Hannah.
Describe the duties that she has to carry out
on a day-to-day basis.
Customer Assistant at Tesco
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Stack shelves immaculately
Take customers to a product they cannot find
Answering customer queries
Help warehouse staff with deliveries
Fill promotion displays
Display merchandising units
Ensure aisles are tidy and clear
Work on the cash tills
Pack bags for customers and/or assist with
carrying bags to cars
P3
Task: Produce a Job
Description for a Specific Job
• Produce a job description for a customer service
assistant at (Tesco)
• Include: Name of the business; name of the
post, who they are responsible for, whether it is
part-time or full-time
• Use the Brighouse High School design to help
Task: Produce a Job
M2
Description for a Specific Job
For M2:
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must create a headed notepaper design at the top
and include all the relevant details about the
business
must show range of tasks that you will have to
complete while doing the job – these must be
explained clearly
must have “concluding” statement that covers all
eventualities
must submit the report from the interview with
Hannah
Job Description Example
M2
P3
Receptionist
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To answer the telephone
To pass on messages
To greet visitors
To inform staff that visitors have
arrived
• To receive the post
• To ensure visitors sign in
• To undertake any reasonable
task that the owner asks
“concluding”
statement
that covers all
eventualities
Headed Notepaper
Plus
Address and Post Code of the store
On the back of the worksheet:
What makes a good
teacher?
Write down four things that make a
good teacher.
Pass 3/Merit 2
Produce a job description and
person specification
Report on interview with Hannah
Pass 4
Produce a letter of application and CV for a job
Complete an interview for a job
Distinction 2
Analyse how effective recruitment contributes to
an organisation’s success
Tasks today …
• Produce a person specification for a
customer service assistant at Tesco
(P3)
• Write up a summary of the interview
with Hannah (M2)
Person Specification
- List of all the qualities,
characteristics and
qualifications required to do the
job
- Refers to the type of person the
business wants to recruit
Person Specification Activity
Using the worksheet provided, complete a person
specification for a Business Studies teacher at
Brighouse High School.
• What qualities and characteristics are
essential?
• Which qualifications are essential
• Which qualities and characteristics are
desirable?
• Which qualifications are desirable?
Business Studies Teacher
Person Specification
Essential Qualities
• Ability to teach GCSE and A
Level
• Good communicator
• Good discipline
• Well organised
• Excellent attendance and
punctuality
• Gets on with pupils
• Helpful
• Sensitive
Desirable Qualities
• Ability to offer extra curricular
activities
• Experience of teaching Btec
subjects
• Can inspire pupils
• Could organise and help with
trips
• Imaginative
• Cheerful
• Polite
Business Studies Teacher
Person Specification
Essential
Qualifications
Desirable
Qualifications
• Further degree
• Teaching qualification
• ICT qualification
• Degree in Business Studies
• Driving licence
• First Aid Certificate
Watch: Talking Heads and
the interview with Hannah
Make a note of the characteristics
and qualities required for the post
of warehouse assistant. What
qualifications would be required?
P3
Task: Produce a Person
Specification for a Specific Job
• Produce a person specification for a customer
service assistant at (Tesco)
• Include: Essential qualities, characteristics and
qualifications; desirable qualities, characteristics
and qualifications
• Use the Brighouse High School design to help
Task: Produce a Person
Specification for a Specific Job
M2
For M2:
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must show range of qualities and
characteristics that are needed to do the job
effectively
Use your Tesco headed notepaper at the
top
Must write a brief summary explaining (with
examples) why you think some qualities are
“essential” others are “desirable”
P4
Complete an application and
interview for a specific job
Watch: Talking Heads
P4
Letters of Application
and CVs
Application Forms
Arriving at the store
Complete the worksheet:
Do’s and Don’ts of interviewing
Tesco
Application
Form
Application Form
P4
• Using the form provided, complete an
application for the post of Customer
Service Assistant at Tesco PLC.
• Take care with presentation, spelling and
grammar
Curriculum Vitae: CV
• Personal details
• Education
• Work experience
• Hobbies and interests
• Names and contact details of two referees
P4
Letters of
Application
P4
Headed Notepaper:
Your address, telephone
number, e mail, mobile
phone number etc
You start here
Format for
Letter of
Application
Letter of Application
Aim:
• Read the job description and person
specification and write a letter that shows you
can do these tasks and have these
characteristics.
Work Experience:
• Year 11 work placement
• Any part-time work
• Any voluntary work
• Baby sitting
P4
Letter of Application
Responsibilities:
• School prefect
• Team captain
• Team member
• Librarian
Outside interests:
• Scouts/guides
• Sport
• Any activities you do outside of school
P4
Starter Activity:
Listen to the question and
hold up the card that is
the correct answer.
Work completed so far …
• Job Description
• Person Specification
• Application form for Tesco
• Letter of application
• CV
Objectives today …
• To re-cap on the types of documents used
in the recruitment process
• To understand the preparation required
before an interview
• To understand how to create a good
impression at an interview
• To understand what “not to do” at
interview
What do you know about
interviews?
Imagine you are giving some advice to your friend
who is due to have an interview for a job.
1. Write down what preparation your friend needs
to do before they go to the interview.
2. Write down what you think your friend needs to
remember to do while they are being
interviewed.
3. Write down a list of things they should NOT do
at interview.
Total up how many statements you
have in each box.
P4
Finish watching the “Talking
Heads” DVD. Watch the
performance of the six
applicants and complete the
“Do’s and Don’ts of
Interviewing” worksheet.
Tasks Today …
1. Finish all letter, CV, Job description,
Person specification (P4 and M2).
2. Write up “Interview with Hannah”
worksheet (M2).
3. Create an information sheet for your
friend which explains the do’s and don’ts
of interviewing.
P4
Complete an
interview for a job
P4
Using the worksheet provided,
make notes on how you would
answer the questions if you
were being interviewed for a job
at Tesco.
In pairs, take turns to
interview each other.
Complete the
assessment sheet.
Overall Comment:
“Overall, XXX completed a very
good/good/satisfactory interview.
XXX was …… (comment on the appearance and
behaviour of your interviewee)
XXX answered the questions very well/fairly well.
XXX gave a good answer about …
I would/would not recommend XXX for a post at
Tesco because ……
Analyse how effective recruitment
contributes to an organisation’s success
D2
1. Explain the main objectives of Tesco
2. Describe the recruitment process Hannah had to
follow when she applied for the job at Tesco
3. Why is it important for Tesco to produce a job
description and person specification before they
advertise the post?
4. What might be the consequences if they did not
produce these documents?
5. Explain why the interview process is effective for
Tesco and how it will help the company achieve
its objectives
6. Analyse the alternative methods Tesco could
have used and explain why the company do not
use them
1. Tesco Objectives
D2
1. To create value and choice for
customers to earn their lifetime loyalty
2. To grow the core UK business
3. To expand internationally and focus on
giving local customers what they want
4. To be as strong in non-food products (eg
clothes, DVD and CD’s)
2. Recruitment Process at
Tesco
D2
• Look for a local store advertising for
vacancies
• Complete an application form (from Tesco
website)
• Take the form to the local store that is
recruiting
• Attend interview: tour of store, meet staff,
interview with team leader, group activity
answering questions, work shadowing
employee on the till
3.
Advantages of using a Job D2
Description and Person
Specification
• Easier to short list the applications – check
person has necessary skills and qualifications
• Ensures person interviewing assesses the
applicant accurately
• Meets equal opportunities laws – fair treatment
of all applicants regardless of age, gender, race,
disability
• Reduces chance of legal action by applicants
4. Consequences if a JD and
PS were not produced
D2
• Could employ someone with the wrong qualities
and characteristics
• Could impact on sales and profit
• Costly to dismiss an employee for incompetence
• Company could get sued if equal opportunity
laws are not followed
• Could result in court action
• Affects the image and reputation of the
supermarket
5. Why the interview process is
effective
D2
• Look for local store – only get applicants where
they are needed locally
• Apply via website – convenient for applicants,
saves on postage for Tesco
• Group exercise – can compare all the applicants
together in one group
• Individual interview – better for people who are
shy
• Work shadowing – applicant can experience the
job first hand
Alternative Methods Tesco
could use
D2
References:
• School do not know applicant in a
supermarket situation
• Referee may be biased (give an example)
Aptitude Tests:
• Ability in maths and English not as
important as personality and being able to
work in a team
D2
Homework:
Visit your local Tesco store and
complete the questionnaire,
assessing whether or not
Tesco’s recruitment strategy
works effectively.
Add a conclusion to D2:
Based on your observations, do
you think the recruitment
process at Tesco is effective?