TEST QUALITY MANAGEMENT
2014
TRUE/FALSE: Place T or F in the space provided to the left of the
statement.
1._____ Quality is not only products and services but also includes people, processes, and
the environment.
2._____ The need to improve an organization’s financial condition correlates directly with
the process of making and measuring quality improvements.
3._____
4._____
A core competency is something an organization does so well it can be viewed as a
competitive advantage.
SWOT Analysis is the only step needed in the strategic planning process.
5._____ In a total quality setting, people are responsible for their actions and accountable for
their performance
6.______ It might be necessary to change an organization’s leadership to ensure needed
cultural change.
7._____ The customer in a total quality setting defines quality.
8._____ Quality Function Deployment is a model for incorporating customer input and
feedback into product development.
9._____ Without empowerment, involvement is just another management tool that doesn’t
work.
10._____ Employee empowerment is a new name for participatory management.
11._____ A quality circle is a group of employees that meets regularly for the purpose of
identifying, recommending, and making workplace improvement
12._____ To facilitate change in a positive way, leaders must have a clear vision and
corresponding goals, exhibit a strong sense of responsibility, be effective
communicators, have a high energy level, and have the will to change
13._____ A team is a group of people with a common, collective goal.
14._____ Effective communication means receiving a message, correctly decoding it, and
accurately perceiving what it means
15._____ Histograms are used to identify trends by charting data over a specified period of
time
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16._____ The fishbone diagram is the only tool of the seven tools that is not based on
statistics.
17._____ Control charts are used to investigate the cause of a problem by grouping data into
categories.
18._____ Specification limits are decided by people
19._____ Control limits are determined by the process data
20._____ Design of experiments is a very sophisticated method for experimenting with
processes with the objective of optimizing them.
21._____ Decision making is a critical task in a total quality setting because an organization
cannot proceed until decisions are made.
22._____ Special variation is the result of factors that are not part of the process and that
occur only in special circumstances.
23._____ Quality Function Deployment is a practice for designing your processes in response
to customer needs.
24._____ Variation in any amount is considered a negative on quality.
25._____ A project improvement team should consist of representatives from units that are
most closely related to the problem in question.
26._____ After the source of variation has been identified, it is important for the team to
reduce the variation by one-half.
27._____ PDCA method is used in very complex problems only
28._____ Flow production means production that runs smoothly and steadily without
interruption.
29._____ Kaizen means halting an entire process when a defect is discovered so that it won’t
cause additional problems down the line.
30._____ Just-in-time is a push system.
31._____ In the Kanban System the production flow should be such that subsequent
processes withdraw from preceding processes in regular intervals and quantities.
32.____ JIT and automation are not compatible.
33._____ Value stream map can be used only in manufacturing environment
34.____ ISO 9000 and total quality are interchangeable.
35._____ ISO 9000 is compatible with, and can be a subset of total quality.
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36._____ EFQM excellence model is not a standard
37._____ EFQM excellence model cannot be used for self-assessment
38.______Costs of Poor Quality include Internal and External Failure Costs
39.______Costs of Poor Quality are usually less than 2% of the Sales
40.______In the Best-in-Class approach the Price of a product is determined by the
organization
41.______Attractive/Exciting Quality Attributes are demanded by the Customers
42.______VA/VE process aims only at increasing value of the product
43.______The main task of the Leaders is to cope with complexity
44.______ Correlation coefficient r = -2 reflects a perfect negative correlation
45______ The weakness of the run chart is that it does not show the trend
46._______p-chart is used to monitor the number of nonconforming units in a sample
47._______Common cause variation comes from extraordinary events
48._______The quality loss function attempts to measure quality as loss due to deviation from
tolerance limits
49.______IPO diagrams are “high-level” process maps
50.______Area of extreme risks is determined by high potential damage and low damage
occurrence
51.______Product liability applies to manufacturers of products only
52.______The purpose of FMEA is to take actions to prevent, eliminate or reduce failures,
starting with the highest priority ones.
53.______FMEA can be used for analysis of software functions
54.______8D problem solving methodology means that the problem should be solved in 8
Days.
55.______The purpose of the 5 times Why methodology is to correct the symptoms of a
problem
56.______Use of Quality Tools and Techniques is essential in implementing Total Quality
concept.
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MULTIPLE CHOICE: Circle the letter before the correct answer in each
of the following questions.
1.
Which of the following functions is part of the Juran Trilogy?
A. Pareto Principle
B. Quality planning
C. Unity of purpose
D. Six Sigma Program
2.
The most important key in maximizing competitiveness is:
A. Education
B. Human resources
C. Teamwork
D. Government
3.
Which of the following statements best describe the acronym SWOT?
A. Specific, Witness, Opportunities, and Time.
B. Single, Weaknesses, Occasion, and Tactics.
C. Strengths, Weaknesses, Opportunities, and Threats.
D. Strategic, Weaknesses, Objectives, and Tactics.
4.
Partnering can lead to continual improvements in such key areas as relationships
between customers and suppliers, customer satisfaction, and
A. Increased competitiveness
B. Increased resources
C. Processes and products
D. Quality control
5.
In a total quality setting, quality is defined by:
A. The employee
B. The customer
C. The management
D. The organization
6.
Which of the following is the most appropriate leadership style in a total quality setting?
A. Autocratic
B. Democratic
C. Participative
D. Goal-orientated
7.
Which of the following strategies are applied in order to be a good team member?
A. Establish ground rules
B. Be well prepared and participate
C. Identify success criteria
D. None of the above
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8.
What percentage of what is read is remembered and retained?
A. 50%
B. 30%
C. 90%
D. 10%
9.
Which of the following statements outline the relationship factor?
A. ISO 9000 and total quality are not in competition
B. ISO 9000 and total quality are not interchangeable
C. ISO 9000 is compatible with total quality
D. All of the above
10.
The characteristics of total quality are:
A. Scientific approach to problem solving and decision making
B. Concerned only with quality management procedures
C. Unity of purpose—all employees, all levels
D. Both A & C
11.
Which of the following statements are true concerning ISO 9000?
A. The aim of ISO 9000 is to transform organizations into competitive players in the
global marketplace.
B. The aim of ISO 9000 was to create a universally recognized family of standards.
12.
The purpose of the Pareto Chart is:
A. To identify an isolate the causes of a problem
B. To show where to apply resources by revealing the significant few from the trivial
many
C. To collect variables data
D. To determine the correlation between two characteristics
13.
Which of the following tells whether the variation is the result of special causes or
common causes?
A. Histogram
B. Check Sheet
C. Run Chart
D. Control Chart
14.
The reason for using a team in solving problems is:
A. Because it is important to promote teamwork
B. Because no individual knows as much as a team
C. Because it is easier to get employees to talk
D. All of the above
15.
Pareto Charts:
A. Focus a group, thereby reducing irrelevant discussion
B. Separate causes from symptoms and force the issue of data collection
C. Help sort out what problems or causes of problems to pursue first
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D. Identify trends by charting data over a specified period of time
16.
What portion of the QFD house explanation is where customer requirements are
converted into manufacturing terms?
A. The wall
B. The roof
C. The middle
D. The bottom
17.
Which of the following is the most widely used of the QFD tools?
A. Tree diagram
B. Interrelationship digraph
C. Affinity diagram
D. Matrix diagram
18.
Which of the following is considered a benefit of JIT manufacturing?
A. Reduced time-to-market
B. Improvement of employee work life
C. Flexibility
D. All of the above
19.
What number of defects can we expect from a Six Sigma process?
A. 3 in 1000
B. 3 in 10.000
C. 3 in 100.000
D. 3 in 1.000.000
20.
EFQM excellence model has following number of criteria
A. 8
B. 9
C. 10
D. 11
21. QFD stands for:
A. Quality For Design
B. Quality Function Deployment
C. Quality Flow Diagram
D. Quality Feasibility Detection
22.
Failures in the FMEA are prioritized according to:
A. Occurrence, Severity, Cost
B. Occurrence, Severity, Detection
C. Severity, Detection, Cost
D. Cost, Detection, Customer Impact
23.
ISO 9000 standard is based on following number of quality management principles:
A. 6
B. 7
C. 8
D. 9
6
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