BSBPMG411 Apply Project QualityManagement Techniques Blended Delivery Delivery and Assessment Guide Northern Sydney Institute School of Business and Finance St Leonards Campus Delivery and Assessment Guide Table of Contents Facilitator and Head Teacher Contact Details ..................................................................................... 3 Unit of Competency: BSBPMG411 Apply Project Quality-Management Techniques ......................... 3 Elements....................................................................................................................................... 3 Resources ............................................................................................................................................. 4 Delivery Schedule ................................................................................................................................. 4 Assessment .......................................................................................................................................... 5 Assessment Task 1: Individual Assignment.................................................................................. 5 Assessment Task 2: Quiz .............................................................................................................. 7 Assessment Task 3: Classwork ..................................................................................................... 8 Additional Assessment Information ............................................. 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Appendix A – Assessment Task 1 - Workbook for Apply Project Quality Management Techniques 11 Element 1: Contribute to quality planning ................................................................................ 11 Element 2: Apply quality policies and procedures .................................................................... 11 Element 3: Contribute to continuous improvement process .................................................... 12 Appendix B – Assessment Task 3 – Classwork – Apply Project Quality Management Techniques ... 13 Document1 Page 2 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Facilitator and Head Teacher Contact Details Facilitator Name: Luke White Email Address: wconstructions@inbox.com Head Teacher Name: Deborah Evans, Business Services Email Address: Deborah.Evans@det.nsw.edu.au Phone Number: 9942 0095 Location: St Leonards Campus Room B1.26 Unit of Competency: BSBPMG411 Apply Project Quality-Management Techniques Elements Element Performance Criteria 1. Contribute to project quality planning 1.1 Contribute to determining quality requirements of project stakeholders 1.2 Contribute to identifying quantifiable quality criteria for project deliverables 1.3 Source information to locate and interpret quality policy and procedures 1.4 Contribute to developing quality requirements in the project plan and processes 2. Apply quality policies and 2.1 Implement quality assurance in the project according to agreed quality standards and guidelines procedures 2.2 Select and apply quality-management tools and methodologies to project processes according to organisational policy 2.3 Maintain quality control records and audit documentation according to agreed procedures 2.4 Determine and maintain compliance records against agreed quality requirements 2.5 Report shortfalls in quality outcomes to others to enable appropriate action to be initiated 3. Contribute to project continuous improvement process 3.1 Participate in the ongoing review of project outcomes to determine the effectiveness of quality-management activities 3.2 Contribute to stakeholder satisfaction analysis to ensure expectations have be met 3.3 Report quality-management issues and responses to others for application to future projects The complete unit of competency is available on the Training.Gov.Au website. Document1 Page 3 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Resources The following resources are required for this unit: Resource Additional Information A Guide to the Project Management Body of Knowledge 5th Edition A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Newtown Square PA, Project Management Institute, 2013, 5th edition ISBN13: 978-1-935589-67-9 Optional: Project Management in Practice Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill, 2013, ISBN13: 9781743077238 studEspace (Learning Management System) Apply Project Quality Management Techniques Site at: http://nsfstudEspace.nthsydney.tafensw.edu.au/library/skin/nsi/home.html Delivery Schedule Session Number Date Content 9 Refer to Course Outline Prior to class (self-study): studEspace: Apply Project Quality Management Techniques Site Home page – Getting Started Home page – Delivery and Assessment Guide Home page - Learning Program – Apply Project Quality Management Techniques In class: Introduction to Quality 8.1 Plan Quality Management 8.2 Perform Quality Assurance 8.3 Control Quality Activities: As a class, document a Quality plan for a Case study. Assessment Task 3: Classwork. Document1 Page 4 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Assessment Task Overview Due Date Weighting Unit of Competency 1. Individual Assignment Refer to Course Outline Satisfactory/ Not Satisfactory BSBPMG411 Apply Project Quality-Management Techniques 2. Quiz – 15 multiplechoice questions Refer to Course Outline Satisfactory/ Not Satisfactory BSBPMG411 Apply Project Quality-Management Techniques 3. Classwork Refer to Course Outline Satisfactory/ Not Satisfactory BSBPMG411 Apply Project Quality-Management Techniques Assessment Task 1: Individual Assignment Student Instructions Project Choice Your selected project must be agreed between you and your facilitator so that its methodology, tools and techniques conform to the performance requirements of each Unit of Competency before you start work on the unit. You may use the same project for all units in this Course, unless your selected project changes during the Course or cannot conform to the performance requirements of any of the Units of Competency. If either or both of these events occur during your course, you must contact your facilitator to find out what you need to do to continue to satisfy the Course performance requirements and achieve competency. Your selected project must have: a practical and comprehensive project plan a documented communications strategy a detailed project budget strategic engagement with stakeholders a risk, issues and change-management methodology a quality plan with assurance and control processes a supportive team-based environment. Note: it is recommended the project be undertaken within an organisation, business or you are operating as a consultant. If you continue to the Diploma of Project Management this is mandatory and it is a mandatory requirement for certification with the Australian Institute of Project Management. Document1 Page 5 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Workbook Use the Workbook provided in Appendix A to answer the questions. All questions in this assignment must be applied to your project (unless otherwise stated) and specific answers (not just theory) are required to show you can apply what you have learnt to your project. Your answers must be satisfactory for all questions. Submission Note: It is important for project management to show you can meet deadlines. Assignments will be submitted by uploading documents to the Assignments area in studEspace – electronic copies are required for audit purposes. More than three attachments for a submission will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS Publisher and PDF. Versions accepted are 2003 onwards. Some facilitators may also request a paper copy of your assignment. If this is the case, please submit using the Assignment Submission form at the end of this document. Feedback and Resubmission You will receive your feedback within two weeks - you will be notified by email by your facilitator when results are available. You will need to visit this Assignments area in studEspace and down load your feedback. Where students answers are not satisfactory after the first attempt a resubmission may be requested. If a student has demonstrated consistent effort in the learning of a module then, at the facilitator’s professional discretion, the student may be awarded a resubmission. This resubmission must be made as soon after the initial assessment as possible. Environmental Sustainability: You may wish to consider including environmental sustainability principles by following quality standards or requirements that include environmental sustainability. Environmental sustainability could include: Avoid or reducing the use of a resource including water, electricity, transport etc. Reuse and recycling of a resource Buying green Reduction in packaging and other waste. Criteria for competency To achieve competency in the unit BSBPMG411 Apply project quality-management techniques, you are required to demonstrate your knowledge, skills and experience to: Document1 Page 6 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide contribute to project quality planning to determine quality requirements of project stakeholders contribute to identifying quantifiable quality criteria for project deliverables source information to locate and interpret quality policy and procedures contribute to developing quality requirements in the project plan and processes apply quality policies and procedures implementing quality assurance in the project according to agreed quality standards and guidelines select and apply quality management tools and methodologies to project processes according to organisational policy maintain quality control records and audit documentation according to agreed procedures determine and maintain compliance records against agreed quality requirements report shortfalls in quality outcomes to others to enable appropriate action to be taken contribute to project continuous improvement process by participating in the ongoing review of project outcomes to determine the effectiveness of quality management activities contribute to stakeholder satisfaction analysis to ensure expectations have been met report quality-management issues and responses to others for application to future projects. Assessor Instructions Assessment Task 1 requires the student to submit evidence in a project to demonstrate that student has the knowledge, skills and experience to apply project quality management techniques. The assessor: checks that each student’s proposed project satisfies the course requirements for the project choice according to the criteria listed in the Project Choice section above advises each student that their project satisfies the course requirements according to the student’s course timetable assesses each student’s work to ensure that their work satisfies the performance criteria for competency listed above in Assessment Task 1 completes each student’s assessment within 2 weeks of submission provides feedback as required about the student’s work overall and/or individual task elements in writing requests each student to resubmit their work or components of their work to satisfy the performance criteria for competency as soon as possible after each assessment notifies each student that they are Satisfactory/ Not Satisfactory in writing record each student’s results in EBS. Assessment Task 2: Quiz Student Instructions The Quiz is comprised of 15 multiple-choice questions and is administered by studEspace in the Tests and Tasks area of the Apply Project Quality Management Techniques Site. The questions are drawn from the Project Management Body of Knowledge (PMBoK) and from the Learning Program. All quizzes are timed to take 30 minutes and be conducted as an open book revision exercise. It should be undertaken as an individual assessment with no student interaction or teacher Document1 Page 7 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide interaction. Once the time limit is exceeded, the Quiz will save and submit your answers – you need to be careful to complete the quiz in the time given. You will be allowed two attempts at the Quiz – you must receive at least 16 marks out of 20 for one of these attempts.. Feedback: studEspace will give you your mark on submission. Assessor Instructions Assessment Task 2 requires the student to answer questions about project quality and submit their answers on the studEspace Apply Project Quality Management Techniques site. Answers must demonstrate the student’s application of their quality management knowledge to their project management skills and experience. The assessor: assesses each student’s answers in accordance with the performance criteria for competency listed in Assessment task 1 should not accept theoretical answers or answers copied directly from texts without acknowledgement of the text assess each student’s answers and provide feedback within 2 weeks of submission notifies each student that they are Satisfactory/ Not Satisfactory in writing record each student’s results in EBS. Assessment Task 3: Classwork Student Instructions Short Classwork exercises demonstrate your knowledge, skills and experience in project management practice including your employability skills, such as teamwork and communication. This assessment task is generally completed as group exercises. You will need to attend a minimum of 6 units’ classwork exercises and complete the remaining 4 units’ classwork exercise in your own time to satisfy the course performance requirements to achieve competency. The four units that you complete in personal time must be submitted and assessed by the facilitator as satisfactory prior to the course completion date. Details of the Classwork Exercises are in Appendix B. Assessment Criteria To achieve competency in this Assessment task, you must satisfy the performance criteria listed in Assessment Task 1 above. Submission: Discuss your ideas with your group in the class. You write your answers on a piece of paper, clearly identifying each contributor in class and hand this to your facilitator on completion. If you complete your classwork exercise individually at home, write your answer on a sheet of paper with your name and date and submit to your facilitator according to your course program. Assessment and Feedback: Document1 Page 8 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide You will receive assessment results and feedback from your facilitator within two weeks of your submission. Your classwork activities must be complete and assessed as satisfactory by the completion of your course to achieve competency in the overall course. Assessor Instructions Assessment Task 3 requires the student to participate individually and/or in groups to complete the required quality management activities. Answers must include the names of any group participants. The assessor: must inform the students that their answers must satisfy the performance criteria for competency listed in Assessment Task 1 above must inform the students that participation in group work is mandatory to assess each student’s capacity to communicate and work with project team members assess each student’s answers and provide feedback within 2 weeks of submission notifies each student that they are Satisfactory/ Not Satisfactory in writing record each student’s results in EBS. Additional Assessment Information Finding out results Other than from your teacher, unit results may also be accessed using your log-on to Student e-Services. You should have received information about how to register for Student e-Services when you enrolled. Dispute of Mark/grade If you do not agree with the grade given for your assessment, you may appeal the assessment decision. You should first discuss the assessment result with your teacher. If you are not satisfied with the outcome of that discussion you can access the appeal process through the staff in the campus administration office. Reasonable Adjustment If you have a permanent or temporary condition that may prevent you successfully completing the assessment task(s) you should immediately talk with your teacher about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition and may include providing a support person or extra time. The assessment criteria cannot be altered. Recognition of Prior Learning (RPL) All TAFE students are eligible to apply for credit for previous formal, informal and non-formal learning. Refer to the Training and Education Support website for information about Credit pathways (Articulation, Credit transfer and Recognition of Prior Learning (RPL). There is also a brochure widely available throughout the campus on RPL. Each case of student absence from an assessment event, or late submission of an assessment event, will be considered by the teacher on an individual basis. Students should endeavour to notify their teacher in advance where an absence will prevent them from attending, or submitting, a planned assessment event (e.g. Policy on Late Assessment Document1 Page 9 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide class test, presentation, project, report, portfolio or assignment). Unexpected absence and/or late submission due to illness, work commitments and/or other unforeseen misadventure MUST be supported by documented evidence (e.g. medical certificate, statements from employers etc.). If you fail to adequately notify and/or explain your absence/late submission penalties may apply as follows: 1. If a student is late handing in an assessment event the following penalty may apply: if the assessment event is more than 7 days late the grade is reduced to a Fail/Not Competent for this event. 2. No penalty will apply if the student has an acceptable reason and negotiates a new date with the teacher before the original due date, or if it is not possible, at the first attendance after the event or within 7 days (whichever is the sooner). The negotiated or revised date will become the due date and the penalty will apply if the assessment event is not submitted by the revised due date. If extension is not accepted the original due date applies and the penalty will be as outlined. 3. If the student does not attend a class test, presentation or other classroombased assessment event on a negotiated date, penalty may apply. 4. Failure in one particular assessment event may not necessarily mean a Fail in the unit. For information about assessment in TAFE please see "Every Student's Guide to Assessment in TAFE NSW" which was offered at enrolment and is available on the TAFE internet site at: https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment _guide.pdf Policy on Plagiarism Definition: Plagiarism involves using the work of another person and presenting it as your own. A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an assignment, or in any piece of work which is to be assessed, without clearly acknowledging their source(s) for each quotation or piece of borrowed material: a) copying out part (s) of any document or audio-visual material, including computer–based material; b) using or extracting another person’s concepts, experimental results, or conclusions; c) summarising another person’s work; d) in an assignment where there was collaborative preparatory work, submitting substantially the same final version of any material as another student. Document1 Page 10 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Appendix A – Assessment Task 1 - Workbook for Apply Project Quality Management Techniques Element 1: Contribute to quality planning 1. List 5 quality requirements that would be required based on stakeholders’ stated quality requirements, the project outcomes, the industry, organisation, legislation, standards, guidelines and regulations for your project deliverables. Deliverable Quality Requirements/Legisla tion/Standards Quality Criteria Measurement <A deliverable as specified in the Scope Plan> <List all quality requirements this may include: stakeholder requirements, legislation and standards.> < This should include quality metrics to enable measurement > <Description of how it will be measured> 2. Describe how you will clarify these quality requirements with the stakeholders. Element 2: Apply quality policies and procedures 1. List agreed quality assurance activities for your project and demonstrate how they will be applied in your project <<<<< INSERT ANSWER HERE>>>> 2. Supply a completed checklist for one quality procedure for your project to demonstrate its compliance with the quality requirements <<<<< INSERT ANSWER HERE>>>> 3. Write an audit program to monitor both quality assurance and quality control activities throughout the project lifecycle. <<<<< INSERT ANSWER HERE>>>> 4. Describe a process for reporting on and actioning any quality shortfalls/ defects. Document1 Page 11 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide <<<<< INSERT ANSWER HERE>>>> Element 3: Contribute to continuous improvement process Regardless of whether the project quality planning is undertaken with stakeholders and quality requirements, and their associated policies, standards, legislation and guidelines are agreed and documented, the quality outcomes for the project may not always conform to these documented quality requirements or result in products fit for use. 1. In your opinion, why is this outcome often the case? <<<<< INSERT ANSWER HERE>>>> 2. You have been asked to determine if stakeholders are satisfied with the quality of the project. Give a suggestion on how this can be determined. <<<<< INSERT ANSWER HERE>>>> 3. List 2 quality issues you may have experienced on the project (in the table below) including lesson learnt and a recommendation for future projects. Date Description of Lesson Learnt problem/opportunity Recommended Action for next time/project Lesson Learnt Raised By Document1 Page 12 of 13 Revision Date: 17/07/2015 Delivery and Assessment Guide Appendix B – Assessment Task 3 – Classwork – Apply Project Quality Management Techniques The following classwork may be completed in class in small groups or individually or at home individually. 20 minutes will be allowed to complete this task. The answer will be assessed as Satisfactory/ Not Satisfactory. Criteria for competency This task assesses the student’s ability to select and apply quality-management tools to project processes. Instructions For a Case Study of your choice think about some of the Quality-management tools such as: cause and effect diagram (fishbone, Ishikawa) control charts flowcharting histogram Pareto chart root cause analysis run chart scatter diagram For four of these methods outline how you could apply these tools. Include a diagram, where applicable to explain your answer. Some case studies you may want to choose from (based on your knowledge): London or Sydney Olympics – construction or event projects Sydney transport smart card project Federal election campaign Anything of interest that these tools can be applied to! Write your answers on a piece of paper, clearly writing the contributors and hand this to your facilitator on completion. Document1 Page 13 of 13 Revision Date: 17/07/2015