BSBPMG411 Apply
Project QualityManagement
Techniques Blended
Delivery
Delivery and
Assessment
Guide
Northern Sydney Institute
School of Business and
Finance
St Leonards Campus
Delivery and Assessment Guide
Table of Contents
Facilitator and Head Teacher Contact Details ..................................................................................... 3
Unit of Competency: BSBPMG411 Apply Project Quality-Management Techniques ......................... 3
Elements....................................................................................................................................... 3
Resources ............................................................................................................................................. 4
Delivery Schedule ................................................................................................................................. 4
Assessment .......................................................................................................................................... 5
Assessment Task 1: Individual Assignment.................................................................................. 5
Assessment Task 2: Quiz .............................................................................................................. 7
Assessment Task 3: Classwork ..................................................................................................... 8
Additional Assessment Information ............................................. Error! Bookmark not defined.
Appendix A – Assessment Task 1 - Workbook for Apply Project Quality Management Techniques 11
Element 1: Contribute to quality planning ................................................................................ 11
Element 2: Apply quality policies and procedures .................................................................... 11
Element 3: Contribute to continuous improvement process .................................................... 12
Appendix B – Assessment Task 3 – Classwork – Apply Project Quality Management Techniques ... 13
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Facilitator and Head Teacher Contact Details
Facilitator Name: Luke White
Email Address: wconstructions@inbox.com
Head Teacher Name: Deborah Evans, Business Services
Email Address: Deborah.Evans@det.nsw.edu.au
Phone Number: 9942 0095
Location: St Leonards Campus Room B1.26
Unit of Competency: BSBPMG411 Apply Project Quality-Management
Techniques
Elements
Element
Performance Criteria
1. Contribute to project
quality planning
1.1 Contribute to determining quality requirements of project
stakeholders
1.2 Contribute to identifying quantifiable quality criteria for project
deliverables
1.3 Source information to locate and interpret quality policy and
procedures
1.4 Contribute to developing quality requirements in the project
plan and processes
2. Apply quality policies and 2.1 Implement quality assurance in the project according to agreed
quality standards and guidelines
procedures
2.2 Select and apply quality-management tools and methodologies
to project processes according to organisational policy
2.3 Maintain quality control records and audit documentation
according to agreed procedures
2.4 Determine and maintain compliance records against agreed
quality requirements
2.5 Report shortfalls in quality outcomes to others to enable
appropriate action to be initiated
3. Contribute to project
continuous improvement
process
3.1 Participate in the ongoing review of project outcomes to
determine the effectiveness of quality-management activities
3.2 Contribute to stakeholder satisfaction analysis to ensure
expectations have be met
3.3 Report quality-management issues and responses to others for
application to future projects
The complete unit of competency is available on the Training.Gov.Au website.
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Resources
The following resources are required for this unit:
Resource
Additional Information
A Guide to the
Project
Management Body
of Knowledge 5th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 5th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill,
2013, ISBN13: 9781743077238
studEspace
(Learning
Management
System)
Apply Project Quality Management Techniques Site at:
http://nsfstudEspace.nthsydney.tafensw.edu.au/library/skin/nsi/home.html
Delivery Schedule
Session
Number
Date
Content
9
Refer to Course
Outline
Prior to class (self-study):
studEspace: Apply Project Quality Management Techniques
Site
 Home page – Getting Started
 Home page – Delivery and Assessment Guide
 Home page - Learning Program – Apply Project Quality
Management Techniques
In class:
 Introduction to Quality
 8.1 Plan Quality Management
 8.2 Perform Quality Assurance
 8.3 Control Quality
Activities:
As a class, document a Quality plan for a Case study.
Assessment Task 3: Classwork.
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Assessment
Task Overview
Due Date
Weighting
Unit of Competency
1. Individual Assignment
Refer to Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG411 Apply Project
Quality-Management
Techniques
2. Quiz – 15 multiplechoice questions
Refer to Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG411 Apply Project
Quality-Management
Techniques
3. Classwork
Refer to Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG411 Apply Project
Quality-Management
Techniques
Assessment Task 1: Individual Assignment
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
Your selected project must have:
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a practical and comprehensive project plan
a documented communications strategy
a detailed project budget
strategic engagement with stakeholders
a risk, issues and change-management methodology
a quality plan with assurance and control processes
a supportive team-based environment.
Note: it is recommended the project be undertaken within an organisation, business or you are
operating as a consultant. If you continue to the Diploma of Project Management this is
mandatory and it is a mandatory requirement for certification with the Australian Institute of
Project Management.
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Workbook
Use the Workbook provided in Appendix A to answer the questions.
All questions in this assignment must be applied to your project (unless otherwise stated) and
specific answers (not just theory) are required to show you can apply what you have learnt to your
project. Your answers must be satisfactory for all questions.
Submission
Note: It is important for project management to show you can meet deadlines.
Assignments will be submitted by uploading documents to the Assignments area in studEspace –
electronic copies are required for audit purposes. More than three attachments for a submission
will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS
Publisher and PDF. Versions accepted are 2003 onwards.
Some facilitators may also request a paper copy of your assignment. If this is the case, please
submit using the Assignment Submission form at the end of this document.
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Assignments area in studEspace and down
load your feedback.
Where students answers are not satisfactory after the first attempt a resubmission may be
requested. If a student has demonstrated consistent effort in the learning of a module then, at the
facilitator’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Environmental Sustainability:
You may wish to consider including environmental sustainability principles by following quality
standards or requirements that include environmental sustainability.
Environmental sustainability could include:

Avoid or reducing the use of a resource including water, electricity, transport etc.

Reuse and recycling of a resource

Buying green

Reduction in packaging and other waste.
Criteria for competency
To achieve competency in the unit BSBPMG411 Apply project quality-management techniques,
you are required to demonstrate your knowledge, skills and experience to:
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
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contribute to project quality planning to determine quality requirements of project
stakeholders
contribute to identifying quantifiable quality criteria for project deliverables
source information to locate and interpret quality policy and procedures
contribute to developing quality requirements in the project plan and processes
apply quality policies and procedures implementing quality assurance in the project according
to agreed quality standards and guidelines
select and apply quality management tools and methodologies to project processes according
to organisational policy
maintain quality control records and audit documentation according to agreed procedures
determine and maintain compliance records against agreed quality requirements
report shortfalls in quality outcomes to others to enable appropriate action to be taken
contribute to project continuous improvement process by participating in the ongoing review
of project outcomes to determine the effectiveness of quality management activities
contribute to stakeholder satisfaction analysis to ensure expectations have been met
report quality-management issues and responses to others for application to future projects.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a project to demonstrate that
student has the knowledge, skills and experience to apply project quality management techniques.
The assessor:
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checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above
advises each student that their project satisfies the course requirements according to the
student’s course timetable
assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
completes each student’s assessment within 2 weeks of submission
provides feedback as required about the student’s work overall and/or individual task
elements in writing
requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in EBS.
Assessment Task 2: Quiz
Student Instructions
The Quiz is comprised of 15 multiple-choice questions and is administered by studEspace in
the Tests and Tasks area of the Apply Project Quality Management Techniques Site. The
questions are drawn from the Project Management Body of Knowledge (PMBoK) and from the
Learning Program.
All quizzes are timed to take 30 minutes and be conducted as an open book revision exercise.
It should be undertaken as an individual assessment with no student interaction or teacher
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interaction. Once the time limit is exceeded, the Quiz will save and submit your answers – you
need to be careful to complete the quiz in the time given.
You will be allowed two attempts at the Quiz – you must receive at least 16 marks out of 20 for
one of these attempts..
Feedback: studEspace will give you your mark on submission.
Assessor Instructions
Assessment Task 2 requires the student to answer questions about project quality and submit
their answers on the studEspace Apply Project Quality Management Techniques site. Answers
must demonstrate the student’s application of their quality management knowledge to their
project management skills and experience.
The assessor:
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assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in EBS.
Assessment Task 3: Classwork
Student Instructions
Short Classwork exercises demonstrate your knowledge, skills and experience in project
management practice including your employability skills, such as teamwork and communication.
This assessment task is generally completed as group exercises. You will need to attend a
minimum of 6 units’ classwork exercises and complete the remaining 4 units’ classwork exercise in
your own time to satisfy the course performance requirements to achieve competency.
The four units that you complete in personal time must be submitted and assessed by the
facilitator as satisfactory prior to the course completion date.
Details of the Classwork Exercises are in Appendix B.
Assessment Criteria
To achieve competency in this Assessment task, you must satisfy the performance criteria listed in
Assessment Task 1 above.
Submission:
Discuss your ideas with your group in the class. You write your answers on a piece of paper,
clearly identifying each contributor in class and hand this to your facilitator on completion.
If you complete your classwork exercise individually at home, write your answer on a sheet of
paper with your name and date and submit to your facilitator according to your course program.
Assessment and Feedback:
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You will receive assessment results and feedback from your facilitator within two weeks of your
submission.
Your classwork activities must be complete and assessed as satisfactory by the completion of your
course to achieve competency in the overall course.
Assessor Instructions
Assessment Task 3 requires the student to participate individually and/or in groups to complete
the required quality management activities. Answers must include the names of any group
participants.
The assessor:
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must inform the students that their answers must satisfy the performance criteria for
competency listed in Assessment Task 1 above
must inform the students that participation in group work is mandatory to assess each
student’s capacity to communicate and work with project team members
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in EBS.
Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to Student e-Services. You should have received information about how to register
for Student e-Services when you enrolled.
Dispute of
Mark/grade
If you do not agree with the grade given for your assessment, you may appeal the
assessment decision. You should first discuss the assessment result with your
teacher. If you are not satisfied with the outcome of that discussion you can access
the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
Recognition
of Prior
Learning
(RPL)
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
Policy on
Late
Assessment
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class test, presentation, project, report, portfolio or assignment). Unexpected
absence and/or late submission due to illness, work commitments and/or other
unforeseen misadventure MUST be supported by documented evidence (e.g.
medical certificate, statements from employers etc.). If you fail to adequately
notify and/or explain your absence/late submission penalties may apply as follows:
1. If a student is late handing in an assessment event the following penalty
may apply:
if the assessment event is more than 7 days late the grade is
reduced to a Fail/Not Competent for this event.
2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and the penalty will apply if the assessment event is not
submitted by the revised due date. If extension is not accepted the original
due date applies and the penalty will be as outlined.
3. If the student does not attend a class test, presentation or other classroombased assessment event on a negotiated date, penalty may apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Policy on
Plagiarism
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
assignment, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
or conclusions;
c) summarising another person’s work;
d) in an assignment where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.
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Appendix A – Assessment Task 1 - Workbook for Apply Project Quality
Management Techniques
Element 1: Contribute to quality planning
1. List 5 quality requirements that would be required based on stakeholders’ stated quality
requirements, the project outcomes, the industry, organisation, legislation, standards,
guidelines and regulations for your project deliverables.
Deliverable
Quality
Requirements/Legisla
tion/Standards
Quality Criteria
Measurement
<A deliverable
as specified in
the Scope
Plan>
<List all quality
requirements this
may include:
stakeholder
requirements,
legislation and
standards.>
< This should include
quality metrics to enable
measurement >
<Description of how it
will be measured>
2. Describe how you will clarify these quality requirements with the stakeholders.
Element 2: Apply quality policies and procedures
1. List agreed quality assurance activities for your project and demonstrate how they will be
applied in your project
<<<<< INSERT ANSWER HERE>>>>
2. Supply a completed checklist for one quality procedure for your project to demonstrate its
compliance with the quality requirements
<<<<< INSERT ANSWER HERE>>>>
3. Write an audit program to monitor both quality assurance and quality control activities
throughout the project lifecycle.
<<<<< INSERT ANSWER HERE>>>>
4. Describe a process for reporting on and actioning any quality shortfalls/ defects.
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<<<<< INSERT ANSWER HERE>>>>
Element 3: Contribute to continuous improvement process
Regardless of whether the project quality planning is undertaken with stakeholders and quality
requirements, and their associated policies, standards, legislation and guidelines are agreed and
documented, the quality outcomes for the project may not always conform to these documented
quality requirements or result in products fit for use.
1. In your opinion, why is this outcome often the case?
<<<<< INSERT ANSWER HERE>>>>
2. You have been asked to determine if stakeholders are satisfied with the quality of the
project. Give a suggestion on how this can be determined.
<<<<< INSERT ANSWER HERE>>>>
3. List 2 quality issues you may have experienced on the project (in the table below) including
lesson learnt and a recommendation for future projects.
Date
Description of
Lesson Learnt
problem/opportunity
Recommended Action for
next time/project
Lesson Learnt
Raised By
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Appendix B – Assessment Task 3 – Classwork – Apply Project Quality
Management Techniques
The following classwork may be completed in class in small groups or individually or at home
individually. 20 minutes will be allowed to complete this task. The answer will be assessed as
Satisfactory/ Not Satisfactory.
Criteria for competency
This task assesses the student’s ability to select and apply quality-management tools to project
processes.
Instructions
For a Case Study of your choice think about some of the Quality-management tools such as:
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cause and effect diagram (fishbone, Ishikawa)
control charts
flowcharting
histogram
Pareto chart
root cause analysis
run chart
scatter diagram
For four of these methods outline how you could apply these tools. Include a diagram, where
applicable to explain your answer.
Some case studies you may want to choose from (based on your knowledge):

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London or Sydney Olympics – construction or event projects
Sydney transport smart card project
Federal election campaign
Anything of interest that these tools can be applied to!
Write your answers on a piece of paper, clearly writing the contributors and hand this to your
facilitator on completion.
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