BSBPMG513A Manage
Project Quality
Blended Delivery
Delivery and
Assessment
Guide
Northern Sydney Institute
School of Business and
Finance
St Leonards Campus
Delivery and Assessment Guide
Table of Contents
Facilitator and Head Teacher Contact Details ..................................................................................... 3
Unit of Competency: BSBPMG513A Manage Project Quality ............................................................. 3
Elements....................................................................................................................................... 3
Resources ............................................................................................................................................. 4
Delivery Schedule ................................................................................................................................. 4
Assessment .......................................................................................................................................... 5
Assessment Task 1: Individual Assignment.................................................................................. 5
Assessment Task 2: Knowledge Test............................................................................................ 8
Assessment Task 3: Classwork ..................................................................................................... 9
Additional Assessment Information .......................................................................................... 10
Appendix A – Assessment Task 1 - Workbook for Manage Project Quality ...................................... 12
Element 1: Determine Quality Requirements............................................................................ 12
Quality Requirements Summary .................................................................................................... 12
Quality Management processes .................................................................................................... 12
Quality Recording ........................................................................................................................... 13
Element 2: Implement Quality Processes .................................................................................. 13
Element 3: Implement Project Quality Improvements .............................................................. 13
Appendix B – Assessment Task 3 – Classwork – Manage Project Quality ......................................... 15
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Facilitator and Head Teacher Contact Details
Facilitator Name: Alison Roberts
Email Address: Alison.Roberts7@det.nsw.edu.au
Other contact details: 9942 0234
Head Teacher Name: Len Koles
Email Address: Len.Koles@det.nsw.edu.au
Phone Number: 9942 0095
Unit of Competency: BSBPMG513A Manage Project Quality
Elements
Element
Performance Criteria
1. Determine quality
requirements
1.1 Determine quality objectives and standards with input from
stakeholders
1.2 Document in a quality-management plan the quality metrics for
project and product output
1.3 Select established quality-management methods, techniques
and tools to resolve quality issues
1.4 Distribute, discuss and support quality requirements with
project team and stakeholders
1.5 Include agreed quality requirements in the project management
plan and implement as basis for performance measurement
2. Implement quality
processes
2.1 Undertake quality-assurance audit of project processes for
compliance with agreed plans
2.2 Assess quality control of project and product output according to
agreed quality specifications
2.3 Identify causes of variance to quality metrics and undertake
remedial action
2.4 Maintain a quality management system to enable accurate and
timely recording of quality audit data
3. Implement project
quality improvements
3.1 Review processes and implement agreed changes continually
throughout the project life cycle to ensure continuous quality
improvement
3.2 Review project outcomes against performance requirements to
determine the effectiveness of quality-management processes and
procedures
3.3 Identify and document lessons learned and recommended
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Element
Performance Criteria
improvements
The complete unit of competency is available on the Training.Gov.Au website.
Resources
The following resources are required for this unit:
Resource
Additional Information
A Guide to the
Project
Management Body
of Knowledge 5th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 5th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill,
2013, ISBN13: 9781743077238
studEspace
(Learning
Management
System)
Manage Project Quality Site at:
http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html
Delivery Schedule
Session
Number
Date
Content
10
Refer to the
Course Outline
Prior to class (self-study):
studEspace: Manage Project Quality
 Home page – Getting Started
 Home page – Delivery and Assessment Guide
 Home page - Learning Program – Manage Project Quality
In class:
 Introduction to Quality
 8.1 Plan Quality Management
 8.2 Perform Quality Assurance
 8.3 Control Quality
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Session
Number
Date
Content
Activities:
Assessment Task 3: Classwork.
Assessment
Task Overview
Due Date
Weighting
Unit of Competency
1. Individual Assignment
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG513A Manage
Project Quality
2. Knowledge Test – 13
short answer questions
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG513A Manage
Project Quality
3. Classwork
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG513A Manage
Project Quality
Assessment Task 1: Individual Assignment
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
The project must be within an organisation, business or you are operating as a consultant.
Your selected project must have:
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

a comprehensive, detailed and integrated project management plan
a formal communications plan
a dedicated and project-based budget
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
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formal and planned engagement with a wide range of stakeholders
a documented risk, issues and change-management methodology
a quality plan with assurance and control processes
a project team-based environment.
This project must be agreed between yourself and the facilitator as it needs to conform to the
requirements of the Unit of Competence. If the project changes during the Course then you will
need to inform the facilitator and ensure you still have agreement.
Workbook
Use the Workbook provided in Appendix A to answer the questions. If you have workplace
documents you wish to submit instead of using the all or part of the Workbook:



You must be the author of these document
You need to map the workplace documents to the Assessment criteria. This mapping
demonstrates your understanding of the assessment criteria.
Your facilitator can provide you will details on the documentation you need to provide to do
this.
All questions in this assignment must be applied to your project (unless otherwise stated) and
specific answers (not just theory) are required to show you can apply what you have learnt to your
project – even if you do not currently undertake all aspects in your workplace.
Your answers must be satisfactory for all questions.
Submission
Note: It is important for project management to show you can meet deadlines.
Assignments will be submitted by uploading documents to the Assignments area in studEspace –
electronic copies are required for audit purposes. More than three attachments for a submission
will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS
Publisher and PDF. Versions accepted are 2003 onwards.
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Assignments area in studEspace and down
load your feedback.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Environmental Sustainability:
You may wish to consider including environmental sustainability principles by following quality
standards or requirements that include environmental sustainability.
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Environmental sustainability could include:

Avoid or reducing the use of a resource including water, electricity, transport etc.

Reuse and recycling of a resource

Buying green

Reduction in packaging and other waste.
Criteria for competency
To achieve competency in this Unit, you must demonstrate knowledge, skills and experience to:











determine quality objectives and standards with input from stakeholders
document in a quality management plan the quality metrics for project and product output
select established quality management methods, techniques and tools to resolve quality issues
distribute, discuss and support quality requirements with project team and stakeholders
include agreed quality requirements in the project management plan and implement as basis
for performance measurement
undertake quality assurance audit of project processes for compliance with agreed plans
assess quality control of project and product output according to remedial action
maintain a quality management system to enable accurate and timely recording of quality
audit data
review processes and implement agreed changes continually throughout the project life cycle
to ensure continuous quality improvement
review project outcomes against performance requirements to determine the effectiveness of
quality management processes and procedures
identify and document lessons learned and recommended improvements.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to
demonstrate that student has the knowledge, skills and experience to manage project quality.
The assessor:








checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above
advises each student that their project satisfies the course requirements according to the
student’s course timetable
assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
completes each student’s assessment within 2 weeks of submission
provides feedback as required about the student’s work overall and/or individual task
elements in writing
requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
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Assessment Task 2: Knowledge Test
Student Instructions
The Knowledge Test is comprised of 13 short answer questions and is administered by
studEspace in the Tests and Tasks area of the Manage Project Quality Site. The questions are
drawn from the Project Management Body of Knowledge (PMBoK) and from the Learning
Program.
For your result to be satisfactory for the Knowledge Test you must receive 16/20.
All knowledge tests are untimed and are conducted as an open book revision exercise. It
should be undertaken as an individual assessment with no student interaction or teacher
interaction. If you leave the Tests for a long period of time the session may timeout. You need
to be careful to save or complete the Test before timeouts.
It is strongly recommended, as these answers can be lengthy, that you type your answers
into Word and then paste these into the Test. If you leave studEspace half way through a
test it will time out or the connection could be lost and you will lose your work. This is a
common problem mentioned by students.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be
notified by your facilitator when results are available. You will need to go back into the Test to
view any comments and a breakdown of marks received per question.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions
Assessment Task 2 requires the student to answer questions about project scope and submit their
answers on the studEspace Manage Project Quality site. Answers must demonstrate the student’s
application of their quality management knowledge to their project management skills and
experience.
The assessor:





assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
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Assessment Task 3: Classwork
Student Instructions
Short Classwork exercises demonstrate your knowledge, skills and experience in project
management practice including your employability skills, such as teamwork and communication.
This assessment task is generally completed as group exercises. You will need to attend a
minimum of 6 units’ classwork exercises and complete the remaining 5 units’ classwork exercise in
your own time to satisfy the course performance requirements to achieve competency.
The five units that you complete in personal time must be submitted and assessed by the
facilitator as satisfactory prior to the course completion date.
Details of the Classwork Exercises are in Appendix B.
Assessment Criteria
The classwork or individual exercises must satisfy the performance criteria listed above.
Submission:
Discuss your ideas with your group in the class. You write your answers on a piece of paper,
clearly identifying each contributor in class and hand this to your teacher on completion.
If you complete your classwork exercise individually at home, write your answer on a sheet of
paper with your name and date and submit to your teacher according to your course program.
Assessment and Feedback:
You will receive assessment results and feedback from your teacher within two weeks of your
submission.
Your classwork activities must be complete and assessed as satisfactory by the completion of your
course to achieve competency in the overall course.
Assessor Instructions
Assessment Task 3 requires the student to participate individually and/or in groups to complete
the required quality management activities. Answers must include the names of any group
participants.
The assessor:





must inform the students that their answers must satisfy the performance criteria for
competency listed in Assessment Task 1 above
must inform the students that participation in group work is mandatory to assess each
student’s capacity to communicate and work with project team members
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
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Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to Student e-Services. You should have received information about how to register
for Student e-Services when you enrolled.
Dispute of
Mark/grade
If you do not agree with the mark/grade given for your assessment, you may
appeal the assessment decision. You should first discuss the assessment result with
your teacher. If you are not satisfied with the outcome of that discussion you can
access the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
Recognition
of Prior
Learning
(RPL)
Policy on
Late
Assessment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
class test, presentation, project, report, portfolio or assignment). Unexpected
absence and/or late submission due to illness, work commitments and/or other
unforeseen misadventure MUST be supported by documented evidence (e.g.
medical certificate, statements from employers etc.). If you fail to adequately
notify and/or explain your absence/late submission penalties may apply as follows:
1. If a student is late handing in an assessment event the following penalties
may apply:
a. Penalty A – if the assessment event is up to 7 days late the total
mark is reduced by 15% OR the grade is reduced by one level, for
example reducing a Distinction to a Credit or a submission may be
eligible for a Pass grade only. Note: In Pass/Fail (or Ungraded
Competency) units, penalty A will not apply.
b. Penalty B – if the assessment event is more than 7 days late the
mark is reduced to a zero OR the grade is reduced to a Fail/Not
Competent for this event.
2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and Penalties A or B (see above) will apply if the assessment event
is not submitted by the revised due date. If extension is not accepted the
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original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroombased assessment event on a negotiated date, Penalty B may apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. Is there a penalty for late submission of assessment tasks?
What is the procedure if a student is absent on the day of an assessment
event? For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Policy on
Plagiarism
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
assignment, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
or conclusions;
c) summarising another person’s work;
d) in an assignment where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.
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Appendix A – Assessment Task 1 - Workbook for Manage Project Quality
Element 1: Determine Quality Requirements
1. Document a Quality Management Plan using the template below for the Scope of the project.
This should also include the project management plan as a deliverable.
Quality Management Plan
To satisfy the performance criteria, the student must document a quality management plan with
objectives, roles, responsibilities, timelines and performance reporting.
Quality Requirements Summary
Deliverable
Quality Requirements/
Standards
Quality Assurance
Quality Control
<A deliverable as
specified in the
Scope Plan>
<List all quality
requirements this may
include: stakeholder
requirements,
negotiated trade-offs
with cost, schedule and
performance, standards.
This should include
quality metrics to enable
measurement>
<High level description of
the applicable quality
assurance processes>
<High level description of
the applicable quality
control processes>
Quality Management processes
For each of the Quality Assurance and Quality Control processes listed above provide detailed
processes including the processes for rectification of quality issues including review, sign off and
acceptance.
<Each process should include step by step a the quality objective, task description, who performs
the task, timeframes and when as well as any authorisations required or reporting>
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Quality Recording
Provide examples of any recording methods/completed templates used to ensure quality
outcomes in your project. E.g.: defect registers, checklists, recording keeping sheets.
<<<<< INSERT EXAMPLES HERE >>>>>>
________________________________________________________________________________
2. What would you do to ensure project team members and stakeholders understood the quality
plan you documented above?
<<<< INSERT ANSWER HERE >>>>
Element 2: Implement Quality Processes
1. Provide results of quality assurance and control activities - evidence of identification and
resolution of quality management issues and defects. This could include quality assurance
audits of project performance and completed checklists, specific status reporting on the
completion and outcomes of quality assurance activities, including percentage complete and
Defect Logs.
<<<< INSERT ANSWER HERE >>>>>
2. For one of the variances in quality identified above, explain the action taken to correct the
variance.
<<<< INSERT ANSWER HERE >>>>
3. Explain how the quality management system enables accurate and timely recording of quality
audit data in your project.
<<<< INSERT ANSWER HERE >>>>>
Element 3: Implement Project Quality Improvements
1. Give an example where you reviewed quality processes and implemented agreed changes
during the project to ensure continuous quality improvement.
<<<< INSERT ANSWER HERE >>>>>
2. Review your project performance in terms of quality management. Would your quality
management processes and procedures be considered effective? Why/why not?
<<<< INSERT ANSWER HERE >>>>
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3. List all quality issues you may have experienced on the project (in the table below) including a
recommendation for future projects.
Date
Description of
problem/opportunity
Recommended Action for next
time/project
Lesson Learnt
Raised By
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Appendix B – Assessment Task 3 – Classwork – Manage Project Quality
The following classwork may be completed in class in small groups or individually or at home
individually. 20 minutes will be allowed to complete this task. The answer will be assessed as
Satisfactory/ Not Satisfactory.
Criteria for competency
The classwork or individual exercises must satisfy the performance criteria listed above.
Instructions
For a project of your choice outline how you would use three of the following quality management
methods, tools and techniques. Include a diagram, where applicable to help your explanation:






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


Cause and effect diagrams
Flowcharts
Check sheets
Pareto Diagrams
Histograms
Control charts
Scatter diagrams
Benchmarking
Design of experiments
Statistical sampling
Brainstorming/ nominal group techniques
Force field analysis
Undertaking cost-benefit analysis
Write your answers on a piece of paper, clearly writing the contributors and describing the
project. Hand this to your facilitator on completion.
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