CV
Rami Mohammed Hassan Qaqa
Date of Birth: 5th Nov 1968
Nationality: Jordanian.
ADDRESS
Saudi Arabia-Jeddah
Telephone: +966 506658679
Email: ramiqaqa_2003@yahoo.com
PERSONAL PROFILE
A capable, result orientated General Manager with experience of leading high performance
teams and of successfully increasing efficiency and productivity whilst reducing costs and
inefficiencies. Ability to keep a level head at all times, nurtures and grow a business,
evaluate opportunities and risks and also deliver innovative new solutions to challenges.
Possessing excellent clients facing and configuration skills and high successful in helping
define company direction, achieving goals and optimising business.
I am a mechanical engineer granulated from Jordan university of science and technology in
1992, I get my MBA in authentic leader ship from Nebraska Lincoln university in 2007, my
whole experience since 1992 till today in Automobile business management in service and
body and paint business side,
Currently looking for a suitable managerial position with an ambition company.
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CAREER HISTORY
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10st March 2015 – 30 July 2015
National service manager
United Motors Company- the Agencies of Chrysler, Dodge, Jeep and Ram in
Saudi Arabia
I personally manage all service operation for 28 service centres (mechanical and
body and paint business)distributed across kingdom with 325 staff members with around 125
Million net sales revenue.
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1st July 2014 – 28th Feb 2015
Regional General Manger-Eastern region
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Manage all service operation in Eastern region(mechanical and body and paint centers)
which consist of 10 service centres, Handling a region with around 168 Million and manage
more than 385 employees (productive and no-productive) .
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1st July 2012 – 31 MAy 2014
Regional General Manger-central region
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Manage all service operation in central region which consist of 10 service centres, 2 of them
premium centres (capacity around 60 stall each, mechanical and Body & Paint) with monthly
revenue more than 4 million SR, 2 class A centre (capacity around 40-50 working stalls) with
monthly revenue 2.7 Million SR and 6 class B and C centres (capacity from 10-35 working
stales) with revenue from 400,000 SR-700,000SR.and most of these centres have
mechanical , body and paint business.
Handling a region with around 185 Million and manage more than 500 employees
(productive and no-productive).
Work duties:
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Responsible for all service Business KPI’s Sales, expenses, Gross profit, gross profit %
to sales, net profit , net profit % to sales and customer retention.
Ensure customer satisfaction by implement and execute all suitable SOP’s for all service
operation
Ensure the development all service associates productive and non-productive skills and
experience by provide the suitable training and on job training as per their and business
needs.
Ensure all employees engagement to their company by providing all necessary programs
which can help to achieve this important KPI
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1st Jan 2011 to 1st July 2012
Regional General Manger-Southern region
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Handling a region with around 152 Million and manage more than 395 employees
(productive and no-productive)
Work duties:
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Responsible for all service Business KPI’s Sales, expenses, Gross profit, gross profit %
to sales, net profit , net profit % to sales and customer retention.
Ensure customer satisfaction by implement and execute all suitable SOP’s for all service
operation
Ensure the development all service associates productive and non-productive skills and
experience by provide the suitable training and on job training as per their and business
needs.
Ensure all employees engagement to their company by providing all necessary programs
which can help to achieve this important KPI
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1st March 2010 to 30 June 2011
Regional General Manger-Northern region
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Handling a region with around 88 Million and manage more than 355 employees (productive
and no-productive)
Work duties:
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

Responsible for all service Business KPI’s Sales, expenses, Gross profit, gross profit %
to sales, net profit , net profit % to sales and customer retention.
Ensure customer satisfaction by implement and execute all suitable SOP’s for all service
operation
Ensure the development all service associates productive and non-productive skills and
experience by provide the suitable training and on job training as per their and business
needs.
Ensure all employees engagement to their company by providing all necessary programs
which can help to achieve this important KPI
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1st Aug 2007 to 28th Feb 2010
Service Manager-Badia Toyota Home-Riyadh
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Handle a class A centre which provide mechanical, body & paint job.
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1st May 2005 to 31 July
Service Manager-Al-Faisaliya centre-mainly body and paint center- Riyadh
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Handle a class A centre which specialized only in body and paint business which consider
the biggest centre in Middle east with more than 120 stall.
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1st July 2003 to 30 April 2005
Service Manager-Buraida1 centre- Buraida
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Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Handle a class C centre which provide mechanical, body & paint job.
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28th Feb 1997 to 30 June 2003
service advisor Madina road centre-Jeddah
Abdullatif Jameel Co.-Toyota agency in Saudi Arabia
Receive all customer requests with prime items, agree about time and price, make the
agreement, follow the job with workshop till finish, update the guest for any additional job or
any change in promise delivery time, deliver the vehicle with complete job explanation, and
last post service follow up.
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12th Dec 1992 to 30 Oct 1993
Mechanical engineer
Motor Trade Co.LTD- Jordan
Agencies of Volkswagen, Audi and Porch
1st April 1994 to 30 May 1996
Service Advisor.
Bustami And Saheb Trading Co. Ltd – Jordan
Agencies of Nissan vehicle in Jordanb
1st May 1996 to 22 Feb 1997
Arab East company- Jordan
Mechanical engineer-Workshop management.
KEY COMPETENCIES AND SKILLS
PROFESSIONAL SKILLS
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Excellent hands on managements & communications skills
Able to communicate and present confidently, clearly and expressively.
Accustomed to working with senior management
Able to think laterally to create options and solutions.
Skilled negotiator, with proven experience in a commercial environment.
ACADEMIC QUALIFICATIONS
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Mechanical engineer from Jordan university Of Science And TechnologyJordan -1992
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MBA in Authentic Leader Ship from Nebraska Lincoln University –USA- 2007