Ahmed Mohamed Abd El-Saboor
Mob. : (+2) 0122-3030-935, Tel.: (+2) 02-2526-9031
E-mail: Eng.Haredy@Gmail.com
Objective:Obtaining a challenging position in multinational corporate to enable my professional experience and
knowledge in both areas management and technical and provide opportunities to achieve the corporate goals and
to target professional growth.
Experience:2013 ~ Until Now – Technical Infrastructure Lead in QTA
“Qatar Tourism Authority”
Responsibilities: Envision, develop and drive the IT infrastructure as well as the annual work program and IT budgets,
ensuring it aligns with and supports business strategy.
 Take complete ownership for the overall delivery of the infrastructure project and ensure that all ensuing
projects are approved and initiated as planned and delivered within agreed cost and timescales, in
accordance with industry best practice.
 Participate to develop and manage ongoing enterprise architecture governance structure on basis of
government plus IT strategies.
 Lead and direct to prepare governing principles to guide decision making to infrastructure architecture.
 Design, implement and oversee multiple enterprise level solutions that include but are not limited to server
infrastructure, network component, upgrade and migration strategies.
 Manage installation, configuration, deployment, and optimization of servers and web applications for
multiple production and non-production environments.
 Develop effective working relationships with all partners, stakeholders and suppliers. Maintain a broad and
up-to-date understanding of the business, its objective and related procedures.
 Champion initiatives to improve the operational efficiency, stability and reliability of the IT systems.
 Isolates, identifies and resolves complex hardware and software problems, sometimes relating to multiple
products and platforms. Assists in the resolution of complex application and performance issues.
 Proactively monitor production systems, identify potential issues, define, document and implement
proactive steps for resolving issues before it translates into system outage.
 Provide advanced technical support to the support team in the resolution of complex problems spanning
multiple products.
 Perform root-cause-analysis of system availability or performance impacts, defines and delivers on practice
steps to prevent future occurrence of such issues.
 Maintain a comprehensive disaster recovery plan which may include an annual exercise of the plan.
 Provide coaching for other members of the team and assume delegated responsibilities of IT head.
 Serve as strong contributor in developing and updating IT documentation.
Projects: Conversion all physical / VMware servers to Microsoft Hyper-V 2012 R2.
 Migration Active Directory 2008 to 2012 R2.
 Restructure IT infrastructure to meet high availability and reliability.
 Integration with all Government entities through GN (Government Network).
 Development full DRP Disaster recovery Plan.
 Migration of our Data Center to GDC (Government Data Center).
 Set up and implement IT processes, procedures and policies.
 Implementation of SQL 2012 Always On Failover Cluster.
 Upgrading Backup Exec 2011 to 2014.
 Exchange 2010 migration physical servers to new virtual Servers.
 Set up new tower IT services and data center architect and requirements.
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2010 ~ 2013 - System Engineer Supervisor in Trans IT
“Transport Information Technology”
Responsibilities: Supervise the tasks in terms of progress chasing, providing support and direction to staff within the
nominated team and quality control in order to maintain the delivery of output within parameters of time
and quality specified by the Head of Operation.
 Carry out defined tasks associated with daily administration of all servers, includes carrying out basic
performance analysis and conducting basic diagnostics and troubleshooting.
 Analyze equipment performance records in order to determine the need for repair or replacement.
 Manage the deployment, monitoring, maintenance, development, integration, upgrade, and support/optimal
operation of relevant Microsoft technology.
 Provide 3nd level support and trouble-shooting for Microsoft, VMware, NetBackup and Citrix Servers.
 Maintain and improve system availability of all Microsoft Services, adhering to policies and procedures.
 Implement, test and maintain disaster recovery plans for production servers.
 Be aware and act upon cross-service and corporate aims and procedures, contribute to initiatives which are
intended to enhance service delivery, foster partnerships and liaison with external organizations.
 Monitor, review and appraise the performance of the team, identify at an early stage the need for remedial
action to address under achievement.
2007 ~ 2010 - Senior System Engineer in ECC Solutions.
"Egypt Cyber Center" IT Outsourcing Data center
Responsibilities: Determine and develop Microsoft architectural approaches and solutions.
 Advise and recommend enterprise architecture strategies, processes and methodologies.
 Research, analyze, design, propose, and deliver solutions that are appropriate for our enterprise clients.
 Track the new hosting technologies and making the required exploitation.
 Build and configure servers to comply with globally approved standards.
 Coach 1st level support engineer and provide 2nd level customer support.
 Provide 2nd level support and trouble-shooting for Microsoft servers.
 Proactively analyze service and system performance before they impact service levels.
 Perform such testing as is required to ensure that new releases will be implemented smoothly and in
accordance with ISO change management practices.
 Ensure all policies, standards and procedures are strictly followed by all members of the Systems team.
 Share best practices, lessons learned and constantly updates the technical system architecture requirements
based on changing technologies, and knowledge related to recent, current and upcoming solutions.
 Identify implementation risks and analyze potential impact on the enterprise environment.
 Develop and implement disaster recovery plan for all IT infrastructure and perform scheduled test.
Projects: System Center Operation Manager SCOM for ECC, Magrabi Optical and Union National Bank.
 Forefront Client Security FCS for ECC, Magrabi Optical and Union National Bank.
 Exchange 2007 hosting more than 20 domains for ECC.
 Exchange 2007 with high availability solution “SCC” for Magrabi Optical.
 Exchange 2007 with high availability solution “CCR” for Union National Bank.
 Active Directory and ISA 2006 for Egypt Smart Cards & El-Ahly National Group.
 Kaspersky Small business Security for Egypt Smart Cards & El-Ahly National Group.
2005 ~ 2006 – System & Network Administrator in AFMIC
"Army Force Main Information Center"
Responsibilities: Plan, implement and maintain a Windows Server 2003 Infrastructure.
 Manage Active Directory and Internet Security and Acceleration Server ISA 2004.
 Assign configuration of authentication and authorization of directory services.
 Maintain user accounts, assigns file permissions and group policies.
 Monitor networks to ensure security and availability to specific users.
 Perform PC and printer installations, upgrades.
 Troubleshoot PCs and Laptops Hardware and software diagnostics.
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Technical skills:Software: Exchange (2003, 2007, 2010 and 2013).
 Forefront (FCS) and Symantec End Point.
 Microsoft SharePoint Server 2007 and 2013.
 Symantec's Net Backup and Backup EXEC.
 Microsoft SQL Server 2005, 2008 and 2012.
 ISA (2004, 2006).
 Threat Management Gateway (TMG) 2010.
Hardware: Servers Blade (Dell, HP, Fujitsu and IBM).
 Cisco Devices (Router, Switch, PIX, and ASA).
 3COM Devices (Router and Switch).
 Sophos UTM box and Load Balancer appliance F5.
 Wireless Devices (Wave and Proxim).
 EMC and HP XP SAN Storage, tape library and
virtual tape library.
Enterprise Management: Operations Manager (SCOM 2007, 2012).
 Configuration Manager (SCCM 2007, 2012).
 Service Manager (SCSM 2012).
 Protection Manager (DPM 2012).
Operating systems: Windows Server (2003, 2008 and 2012).
 Windows client (XP, Vista, 7, 8 and 8.1).
Virtualization: Microsoft Hyper V technology.
 VMware ESXI 5.5 and Citrix XenApp 5.
Programming: Visual Basic.
 Visual Prolog
Soft Skills:-
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Communication skills.
Customer service orientation.
Creativity and innovation.
Teamwork and leadership
Languages skills:o Arabic
o English
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Interpersonal skills.
Flexibility and Reliability
Achievement orientation
Problem-solving skills
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Strong work ethic.
Sense of diplomacy.
Research skills.
Ability to learn
: Mother tongue.
: Very good written and spoken.
Education:-
B.Sc. of Communications and Electronics Engineering.
Major: Computer Engineering, Helwan University - May 2005.
International Certification: Microsoft Certification: Microsoft Certified Infrastructure Solutions Expert 2012.
 Microsoft Certified Solutions Associate 2008 and 2012.
 Microsoft Certified IT Professional (MCITP 2008): (Messaging, Enterprise, Server and Database) Administrator.
 Microsoft Certified Technology Specialist (MCTS): (Exchange, Active Directory, Applications and Network Infrastructure), Configuration.
 (Windows Server 2008 and Windows 7), Configuration.
 Microsoft Certified Windows Server 2003: (MCSE and MCSA Security).
 (MCSE, MCSA and MCP).
 Cisco Certification: (CCNP R&S, CCNA, CCNA Security).
 Exin Certification: ITIL V3 Foundation for IT Service Management.
 Project Management institute: Project Management Professional PMP (Course).
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Personal data:o Date of birth: 6th. June. 1981.
o Religion
: Muslim.
o Nationality : Egyptian.
o Gender
: Male.
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Marital Status
Military Status
Location
Driving license
: Single.
: Fulfilled.
: Cairo, Egypt.
: Valid.
Aspirations: Ready for a new challenge now if it can use my problem solutions abilities.
 Ideally management or project management in an IT environment.
Hobbies: Acquiring more and more in Information Technologies.
 People management and process improvement.
 Surfing the internet, reading and traveling.
References: Available upon request.
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