ICT in School
Administration
Conference on ICT Support for
Universalisation of Secondary Education
Wipro Consulting Services
27th May, 2009
© 2009 Wipro Ltd - Confidential
Agenda
Secondary Education and School Administration
Expectations from ICT in School Administration
Proposed Scenario
Key Imperatives for Implementation
2
© 2009 Wipro Ltd - Confidential
Secondary Education and School
Administration
3
© 2009 Wipro Ltd - Confidential
Secondary Education in India
• Universalization of primary education would entail a surge in demand for
Secondary Education
• Need for increasing access (coverage) for universal enrolment
• Focus on universal retention, high quality learning ensuring optimum utilization of
school administration / resources
Total Number of Secondary Schools
1,01,777
Total Number of Students at Secondary Level
2.43 crore
Population 14-16 yrs age group (as on 30.9.2004)
4.71 crore
Dropout Rate (Class I-X)
60.41
*Source: Selected Educational Statistics (2004-05)- Outcome Budget 2007-08, Dept of School Education
and Literacy
Secondary Education Largely Responsibility of State Governments
4
© 2009 Wipro Ltd - Confidential
Secondary Education: Ecosystem
DEPARTMENT OF SCHOOL
AND LITERACY, GoI
CentralEDUCATION
Government
• Policy
Directives
Apex Level Bodies –
NCERT, CBSE, etc..
• Educational
Statistics
• Evaluations
Centrally Sponsored
• Support
- Schemes
Schemes
STATE DEPARTMENT OF SCHOOL EDUCATION
State Government
•Directorate
Execute1Policy
Directorate 2..• School Supervision
Directorate n
• Resource Management
• Examinations
• Teacher Recruitment
Supplies and Equip.
DISTRICT EDUCATION• OFFICE
• Training
• Syllabus
DEPARTMENT OF SECONDARY
SCHOOL
EDUCATION
AND LITERACY, GoI
SCHOOLS
Secondary
School
• School
Management
• Learning
- Teaching
School
Apex
Level
Bodies
–
Centrally
Sponsored
Teacher /
Student /
• SchoolSchemes
Finances
NCERT, CBSE,
etc..
• Supplies
Administration
Parent and Equip. Staff
5
© 2009 Wipro Ltd - Confidential
School Administration: Key Challenges (1/2)
 Efficient Resource Tracking and Utilization
 Teacher / student movement
 Asset tracking
 Impact on financial planning and budgeting
 Informed Decision Making
 Fragmented and fuzzy data
 Non-standard formats and frequency
 Manual handling of huge data
 Delayed information collection and compilation
6
© 2009 Wipro Ltd - Confidential
School Administration: Key Challenges (2/2)
 Coordination between Departments and Directorates
 Lack of timely, structured & efficient information sharing
 Duplication of data collection and compilation
 Impact on implementation and monitoring of schemes
 Increased Process Efficiency
 Manual working leading to huge workload
 De-centralized, non-standardized procurement
 Technology enabled planning and school administration
7
© 2009 Wipro Ltd - Confidential
Expectation from ICT in School
Administration
8
© 2009 Wipro Ltd - Confidential
Expectations: Student / Parent
 Access to Quality Education
 Ready access to information w.r.t the infrastructure, staff
strength, teacher qualifications, schemes, etc.
 Access to student data, results, admission formalities, etc.
 Minimum physical interaction with department
 Faster turn-around time of services
 Efficient mechanism for grievance redressal and filing
appeals
9
© 2009 Wipro Ltd - Confidential
Expectations: Employee / Teacher
 Need-based and customized capacity building /
training
 Simplified HR and payroll administration
 Faster processing of disciplinary issues
 Simplified office procedures and paper- less
office environment
 Greater transparency and accountability
 Performance based incentives
 Improve student-teacher ratio
10
© 2009 Wipro Ltd - Confidential
Expectations: School Administration
 Efficient internal office procedures and functions
 Efficient enforcement of Acts, Rules and Procedures
 Efficient scheme planning, monitoring and beneficiary
identification process
 Centralized maintenance of records for administrative
convenience
 Seamless information sharing and exchange with other
departments
 Accurate data and scheme statistics for the GOI and
external agencies
11
© 2009 Wipro Ltd - Confidential
Proposed Scenario
12
© 2009 Wipro Ltd - Confidential
Secondary Education: ICT Enabled Ecosystem
(1/2)
Education
Administrator
(National)
Education
Administrator
(State)
Education
Administrator
(District / School)
Student –
Teacher
Learning
National
Secondary
Education
Portal
State
Secondary
Education
Portal
Teacher DB
School
Administration
Asset DB
Procurement
System
Accounts DB
Directorates
Teacher
13
School
School DB
Decision
Support System
Grievance
Redressal
Districts
Student
Student DB
Inter-department
Integration
System
© 2009 Wipro Ltd - Confidential
Document
DB
Scheme DB
Grievance
DB
Secondary Education: ICT Enabled Ecosystem
(2/2)
Students and
Academic Management
Staff Management
Infrastructure
Management
General
Administrations
14
•
•
•
•
Personal record information
Enrolment & attendance/leave information
Examination Performance & Analysis
Fees Management
•
•
•
•
•
Personal record information
Attendance, leave & transfer information
Training
Salary Management
Performance Analysis
•
•
•
Building details
Facility Indicators
Hardware & Software
•
•
•
•
Dak Monitoring
Fund & Grant management
Inventory Management
Procurement Management
© 2009 Wipro Ltd - Confidential
G
E
O
I
N
F
O
S
Y
S
B
U
S
I
N
E
S
S
I
N
T
E
L
L
I
G
E
N
C
E
Key Imperatives during Implementation
15
© 2009 Wipro Ltd - Confidential
Potential Issues during Implementation (1/2)
Ownership
16
• Centralized Vs Decentralized
• Overall ownership of the initiative at State Level
• Ownership at district / sub-district levels
Change
Management
• Acceptance of suggested changes by employees
• Capacity / skill enhancement
• Awareness / acceptance among students / teachers
Legal &
Regulatory
• Government orders for implementation of changes
• Service delivery based on electronic submission
• Acceptance of database for reference for
service delivery
© 2009 Wipro Ltd - Confidential
Potential Issues during Implementation (2/2)
Technology /
Infrastructure
Implementation
& Sustenance
•
•
•
•
Product Vs Bespoke
Standard architecture
Integration across Departments
Connectivity (SWAN) / readiness of State
• Continuity of key project champions
• Project reviews and escalation procedure
• Adherence to SLAs in view of manual workflows
• Budgets for sustenance( AMC, Consumables)
• Fading away of the initiative in the absence of
back-end automation
• Coordination between stakeholders
How can we address these issues and define parameters to measure the
success
17
© 2009 Wipro Ltd - Confidential
Our Learning – Addressing the Potential
Issues (1/2)
Projects/
Timelines
M1
M2
M3
M4
M5………
Roll out activities
Projectized
Approach
Portal Dev.
• Rollout is planned from DAY ONE
• Projectized approach
Trainings
• Robust monitoring mechanism (Central
Infra Deployment PMU)
• Leverage best practices across States
STQC Audit
Success of project to be measured based on
Measurement
Parameters
18
• No. of services being delivered/availed by student /
teacher
• No. of participating line departments
• Student / Teacher / Administration satisfaction index
(based on survey)
© 2009 Wipro Ltd - Confidential
Our Learning – Addressing the Potential
Issues (2/2)
19
Institutional
Framework
• Core team under State Dept. for running the project
• Conduct workshop with all the key stakeholders to
arrive at a consensus
• State IT Agency to play a critical role for sustaining
the initiative
Technology /
Infrastructure
• Initiate rollout of infrastructure based on
connectivity, status of CSC deployment and SDC
availability
• Close coordination with line departments / State IT
Nodal agency for bridging the technology readiness
gap
© 2009 Wipro Ltd - Confidential
Q &A
20
© 2009 Wipro Ltd - Confidential
Thank You
Muralidhara Honnur
Head, Industry Services – Government
Wipro Consulting Services
muralidhara.honnur@wipro.com
© 2009 Wipro Ltd - Confidential