Insurance Business Assurance
Using Model Based testing Approach
Vimal Singh S V
Solution Architect
Wipro – Insurance Testing Service
Vimal.nadar@wipro.com
© 2011 Wipro Ltd - Confidential
Agenda
2
1
Wipro in Insurance Testing Service
2
Insurance Business Assurance Pack: Overview
3
Solution approach & Concept
4
Solution Implementation approach
5
Key benefits
©
© 2010
2011 Wipro
Wipro Ltd
Ltd -- Confidential
Confidential
Wipro – In Insurance testing Service
• Assurance of Business
components from FNOL
through Settlements for Life
& Non-life accounts, across
Geo’s
• FNOL by leveraging Wipro
Mobility Labs
Insurance Package Test
Center (IPT-C)
Policy Administration
Test Center (PAT-C)
• Assurance of Business
components & Functions Life
& Non-life accounts, across
Geo’s
Specialized
Practices
• Products: Oneshield,
Guidewire, Camilion,
eBaotech
• POCs & Go To market
strategy through alliances
Automation
Supports
Claims Assurance Test
Center (CAT-C)
Flex Delivery model ( Account / ODC specific / Common)
• Effective resource loading
Data Centric
Mainframes
Competency
Powers
Insurance Business Assurance Packs (Model based End-end test solution for Insurance Business)
InsRules Translator (Business rules processor for FICO Blaze advisor)
ICE-T
SolvCheck (Automated Solvency 2 guidelines checklist)
InsBusiness Forecaster (Simulates a live business scenarios for a Quick product assurance)
Overall Key
Benefits
3
Cost
• Pre-build test packs reduce
effort & time across Test life
cycle
• Implementation of Flex delivery
model enabled effective
resource management
Time
• 90% effort savings in Business
rules conversion to Program
logics
• Ready to use test suite provides
faster time to market solutions.
© 2011 Wipro Ltd - Confidential
• Application testing ensured with
updated to date business process
assurance
• Solutions aligned to compliance
Quality norms and regulatory bodies like
Solvency 2, ACORD
Wipro – Model Based Testing Approach
Test Scenarios
• In the user format
• Easy to review
Test Data Sheets
UML
Tool
XMi
Output
• Created with all available fields
Test Cases
• Embedded with test data
MBT Util
Automation Framework
• Supports Sahi/selenium/QTP
Benefits
4
©
© 2010
2011 Wipro
Wipro Ltd
Ltd -- Confidential
Confidential
Insurance Business Assurance Pack:
Solution Overview
Business
Functions
Policy
Administration
Claims
Management
Sales &
Distribution
Billing &
Documentation
5
Model Based Business Assurance Pack
Policy Creation
Endorsement
Underwriting for New business
Underwriting for Endorsement
Group Creation
Policy Cancellation
Policy Renewal
Policy Reinstatement
Rating
Claims Notification
Claims Assignment
Claims Negotiation
Claims Litigation
Fraud Handling
Claims Reserve
Claims Closure
Claims Settlement
Claims Re-Opening
Complaint Handling
Claims Recovery
Claims Review & Quantification
Quotation for New Business
Agent Portal Maintenance, Incentive
Management, 3rd Party Administration
Policy Creation by Agent/Broker
Account Management
Allocation & Reconciliation
Billing Process
Collection
Debt Management
Dispute Management etc
Total Test Scenarios
Reusable Test
Scenarios
502
358
430
590
1880
©
© 2010
2011 Wipro
Wipro Ltd
Ltd -- Confidential
Confidential
Insurance Business Assurance Packs is
a collection of Generic Test Packs built from
the standard Business Process practiced in
the Insurance Domain spanning across
different Insurance Line of Business(Life &
Non-life) covering all the major business
functions(Claims, Policy Administration and
Sales & Distribution) using Model Based
Testing Approach.
Solution end-to-end approach
- Any UML modeling tool.
- Compliance to OMG standards.
- Achieved by hybrid modeling.
- Models are exported to xmi 2.1
Reference
UML Model
- Analysis and understanding
of Business process flow
- Gathering business
- Test Scenarios
knowledge
from Business
- Test
Cases
Analysts
- Test Data
sheet
- Automation Framework
- Gathering domain knowledge
from Domain experts
•Models are exported to xmi 2.1
X •Exported XMI files are feed to
M MBT Server (In-house utility)
I
In- House Utility
Business Process Flow
Test data sheet
Test Case in PDF
Test scenario in xls
Output
Gap analysis using
PUGH Matrix
6
©
© 2010
2011 Wipro
Wipro Ltd
Ltd -- Confidential
Confidential
Solution implementation Approach
• Analysis of application
Generic
Domain & Test Packs
7
• Customized models are
exported to xmi 2.1
• xmi is uploaded to MBT utility
• MBT utility parse the xmi and
generates test deliverables
Customization
20-30%
Claims Notification
Customized
Test Suite
Claims Closure
Claims Re-Opening
• Generic models customized
• Step by step detailed description
updated for Ins application
• All field are covered with parameters
for easy test data management
• Scenarios are automated with selenium
©
© 2010
2011 Wipro
2009
Wipro Ltd
Ltd -- Confidential
Confidential
Deliverables
Claims Notification
(FNOL)
Claims Assignment
Claims Negotiation
Claims Fraud Handling
Claims Litigation
Claims Reserve
Claims Closure
Claims Re-Opening
Complaint Handling
Claims Review &
Quantification
Claims Recovery
(Business & functional flow)
• Identifying the generic models
associated
• PUGH matrix for GAP analysis
MBT Deliverables
-Test Scenarios
-Test Scripts
-Test Data Sheets
-Automation
Framework
Key Benefits & Highlights
Key Benefits
8
Description
Serves as use
case document
• The models created for Policy Management, Claims management, S & D, Billing, documentation can be
used as a business use case document for all future reference of app.
Quick Induction
for new joiners
• The models and the test scenarios documents can be used as a knowledge repository to train any new
joiners into the team.
• These models will guide a resource to understand the business & functional flow of Standard business
process in Insurance domain.
• Easy to understand since the documents are in pictorial representation.
Optimized
end-to-end
coverage
• The model provides optimized coverage with complete end-to-end test scenarios,.
• The test scripts can be easily optimized with the help of Wipro’s Test Suite optimizer, since the test
data templates are created supporting Wipro’s Test Suite optimizer format.
Easy Change
management
• If there are frequent change requests/bug fixes with releases per month., then the effort taken to
search, identify and update the test suite with the new requirement for a minor change will be at least
8PH
• But the same can be done, just by changing the description of 1 or more operations in the model and
that creates the required updated test deliverables at very lesser time.
Complete test
deliverables
• Complete set of test deliverables required to perform the testing of claims in is available.
• Manual Test Scenarios which are created can be used by the leads to make quick reviews on the flow of
process
• Manual Test scripts are created with detailed description and Test data fabricated to the scripts for any
manual tester to do the testing in ease.
©
© 2010
2011 Wipro
2009
Wipro Ltd
Ltd -- Confidential
Confidential
Snapshots – Matrix, Model, Utility & Reports
In- House Utility
Pre-Analysis Report
Gap analysis using PUGH Matrix
Test Case in PDF
UML Model
Business Process Flow
9
© 2011 Wipro Ltd - Confidential
Thank You
Vimal Singh S V
Solution Architect
Our Other Solutions
Insurance Business Assurance Packs:
Model based testing solution for End-to-end test automation.
SolvCheck:
A solvency II compliance validator Checklist
InsRules Translator:
Automatic conversion of simple English business rules to executable program logics
InsBusiness Forecaster:
Generate reports that supports Product evaluation, revenue prediction and testing impacts
InsMobi Lab:
An One-stop solution for all insurance mobility testing needs powered by Wipro E-Mobility
team. Independent of any platforms & devices
© 2011 Wipro Ltd - Confidential