FINAL EXAM INSTRUCTIONS
WDCT
Spring 2012
Exam format
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15 multiple-choice questions (15 x 01 = 15 points)
15 false-true questions
(15 x 01 = 15 points)
15 fill-in-the-blank questions (15 x 02 = 30 points)
4 essay questions
(04 x 10 = 40 points)
Total:
100 points
Duration: 120 minutes
Materials: not allowed
Focus on Student Learning Outcomes (SLOs) on the
syllabus
Multiple choice questions
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Chapter 4 – SLO: Understand the effects time,
stress, and organizational management have on
performance
Typical multiple-choice question for chapter 4:
Signs of negative stress include:
a. Being illogical
b. Losing control of your temper
c. Becoming emotional
d. All of the above
e. None of the above
False-true questions
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Chapter 5 – SLO: Demonstrate an understanding of
consistently practicing ethics and confidentiality in a
workplace
Typical false-true question for chapter 5:
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It is inappropriate to spend your work time on non-company
activities.
(T)
Fill-in the blank
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Sample Exam Questions: last page of each chapter
Chapter 13 – SLO: Understand how networking is a
powerful job search tool
Typical fill-in-the-blank question for chapter 13:
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The following people could be included in a professional
network: _______________, _________________,
_____________, _____________, and ______________
Fill-in the blank (cont)
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Suggested answer: (any 5 of these groups of people)
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Co-workers
Supervisors
Instructors
Family
Friends
Neighbors
Any other group of people
Essay questions
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Chapter 9 – SLO: Demonstrate an understanding of
basic communication tools and their appropriate use
Typical essay question for chapter 9:
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Explain the key differences between verbal and nonverbal
communication.
Essay questions (cont.)
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Suggested answer:
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Verbal communication is the process of using words to send
your message. Word choice is very important. A big part of
verbal communication is listening to the receiver to ensure
that your message has been interpreted correctly.
Nonverbal communication is communicating through body
language. Body language includes eye contact, facial expressions,
tone of voice, and the positioning of your body. Nonverbal
communication also includes the use of silence and space.