NTT DATA’s Service Definition
Document for GCloud iii Services
6th March 2013
NTT DATA UK Limited
2 Royal Exchange, London EC3V 3DG
Tel.: +44 (0) 20 7220 9200
www.nttdata.com/uk
© 2013, NTT DATA UK Limited
Government Procurement Service
GCloud iii Service Definition Document
TABLE OF CONTENTS
1. Introduction .............................................................................................................................................. 2
2. Service descriptions ............................................................................................................................... 2
3. Delivery bodies ........................................................................................................................................ 2
4. Accreditations .......................................................................................................................................... 3
5. Quality assurance .................................................................................................................................... 3
6. Professional and trade body memberships .......................................................................................... 3
7. Pricing information .................................................................................................................................. 4
8. Service level agreements........................................................................................................................ 4
9. Other framework agreements................................................................................................................. 4
10. Services .................................................................................................................................................. 4
11. Service Definition Details ..................................................................................................................... 9
CONFIDENTIAL
Copyright © 2013 NTT DATA UK Limited. (‘NTT DATA’), an NTT DATA Company.
Any concepts and methodologies contained herein are proprietary to NTT DATA. Duplication,
reproduction or disclosure of information in this document without the express written permission of NTT
DATA is prohibited.
Trademarks, logos and service marks displayed in this document are registered and unregistered
trademarks of NTT DATA, or other parties. All of these trademarks, logos and service marks are the
property of their respective owners.
© 2013 NTT DATA UK Limited. | Proprietary and Confidential | 6th March 2013
1
Government Procurement Service
GCloud iii Service Definition Document
1. Introduction
This document is the Service Definition Document for NTT DATA’s submission to the GCloud iii
Framework.
2. Approach to service descriptions and service definition details
As part of NTT DATA’s response to the GCloud iii framework, we have submitted a range of cloud-based
services to the Cloud Store covering Lots 1 to 4. Please note that our policy has been to provide a
detailed service description on the Cloud Store to enable users to obtain a clear understanding of the
service at the point of carrying out a search. This service descripiton is supplemented by the following
information:
 Lot 1 services - a full Service Definition Document, which is downloadable from the CloudStore.
 Lot 2 and 3 services - a more detailed Service Definition Document will be provided upon
contract award to the GCloud iii framework.
 Lot 4 services - please see Section 11 of this Service Definition Document; plus a more detailed
Service Definition Document will be provided upon contract award to the GCloud iii framework.
3. Delivery bodies
To comply with the rules of the GCloud iii Framework, we have provided details of any services that are
delivered by an organisation other than NTT DATA UK Ltd. This information is also presented at the
bottom of each service description on the Cloud Store website.
These delivery bodies are all part of the NTT Group of companies and include:

About NTT Centerstance - as a Platinum Consulting Partner of Salesforce.com, NTT
Centerstance has extensive expertise in driving the value of cloud solutions for today’s
enterprises and connecting real-world business environments to the high impact of cloud
computing. We customise, develop and deliver cloud solutions that allow public sector
organisations to effectively reach their customers, maximise their human capital, capture and
exploit their business intelligence - all in the rapid, cost-effective, simple manner today’s
business climate demands.

About iTelligence Ltd - iTelligence specialises in business intelligence and business analytics
using platforms such as SAP, Oracle and Microsoft.

About Integralis Ltd - Integralis applies a practical approach to resolving its customers’
information security challenges in maintaining confidentiality of data, integrity of business and
availability of systems and applications.

About NTT Communications - NTT Communications provides consultancy, architecture, security
and cloud services to optimise the information and communications technology environments of
enterprises. These offerings are backed by the company’s worldwide infrastructure, including
leading global tier 1 IP network, Arcstar Universal One™ VPN network reaching over 150
countries, and over 130 secure data centers.

About RMA Consulting Ltd - RMA is a design, innovation and development consultancy,
delivering game-changing solutions that matter. When the sparkle of the latest big brand
consumer application fades, the applications we create are make a real difference every day for
their users.

About NTT DATA UK Consulting and IT Solutions Ltd - this organisation is formed from Cirquent,
a multi-national systems integrator specialising in the delivery of customer management
solutions including CRM, call centre and marketing solutions; and Value Team, a systems
integrator specialising in business critical IT services.
© 2013 NTT DATA UK Limited. | Proprietary and Confidential | 6th March 2013
2
Government Procurement Service
GCloud iii Service Definition Document

About Figtree - NTT DATA Figtree Systems is a global supplier and developer of software for
claims management, corporate risk, Occupational Health & Safety, workers compensation,
fleet management and general and life insurance claims. Figtree has the resources to
integrate virtually any combination of hardware, operating system and network architecture,
including mobile and web technologies. Typical clients include third party claims
administrators, all levels of government, banks, retail chains, captive insurers and
corporations that self-insure.

About Bluemetrix - Bluemetrix is a leading independent on-line analytics company providing
customised web analytics and data consultancy services to clients in Japan, Scandinavia and
Ireland since 2001. It has developed unique core data mining expertise, using Hadoop open
source mining technology, which helps clients enter the era of Big Data and create new
product opportunities by mining data across their organisation.
4. Accreditations
NTT DATA holds a number of relevant accreditations which include: BMC Premier/Elite; CDC (Pivotal);
Click Dimensions Partner; Cisco; Cordys Gold Partner; Genesys Strategic VAR/ Premier Partner; HP
VAR, Business Partner, Systems Integrator; IBM Business Partner Premier (Value Package), Systems
Integrator; Interactive Itelligence Elite Partner; ITyX Partner; Microsoft Gold certified Dynamics CRM,
Cloud Accelerate Partner; Oracle Platinum, Gold and OPN Partner; Salesforce Platinum Partner; SAP
Expertise Partner, Partner Edge Service; Scribe Insight; Tibco Consulting /Platinum Partner.
5. Quality assurance
The delivery processes used by NTT DATA UK Ltd are ISO certified through a number of company ISO
certifications which are summarised below. NTT DATA UK (legacy company Amtec – management and
information systems consultancy):

Operates a Quality Management System that is accredited to BS EN ISO 9001:2008. This
defines a structured process by which all of our engagements are managed in the UK.

Is approved by QMS Quality Management to the BS EN ISO 14001:2004 environmental
management systems, standards and guidelines.

Is approved to the BS ISO/IEC 27001:2005 information security management systems,
standards and guidelines.

Our CRM practice (legacy company name Cirquent Ltd) has been approved to:
-
ISO/TEC 20000-1:2011 for IT service management for post-delivery support of Customer
Relationship Management (CRM) system solutions
-
BS EN ISO 9001:2008 and TickIT for design, development and support of IT systems
and associated communications networks, including consultancy, software design,
hardware and software acquisition
6. Professional and trade body memberships
Management Consultancies Association
NTT DATA UK is a corporate member of the MCA, formed in 1956 to maintain high
standards within the consulting industry by ensuring that member firms meet its
stringent entry criteria and adhere to its code of conduct. The UK consulting market is
the largest outside the US with a current value of around 8bn GBP and is helping to
deliver some of the most innovative and ambitious organisational change projects in
the world.
© 2013 NTT DATA UK Limited. | Proprietary and Confidential | 6th March 2013
3
Government Procurement Service
GCloud iii Service Definition Document
Intellect
NTT DATA UK (Amtec) is a member of Intellect, the trade association for the UK hitech industry. Membership is achieved only after a thorough investigation of the
applicant's financial, technical and human resources. Intellect is concerned with
quality of service and customer satisfaction. All members are bound by the
Association's Code of Conduct.
Interim Management Association
NTT DATA (Amtec) is a member of the IMA, which aims to develop interim
management as a powerful and leading management resource based on the highest
standard of professional service detailed in its Code of Professional Practice and
Good Conduct.
7. Pricing information
NTT DATA’s submission to GCloud iii comprises a diverse range of services which can be deployed in a
variety of envrionments and with a range of commercial approaches. We have provided an SFIA rate
table and are also able to offer value-for-money pricing tailored to your specific requirements. Please
contact us to request a price.
Pricing for Lot 1 services is presented in the Service Definition Document, which is downloadable from
the Cloud Store website.
8. Service level agreements
NTT DATA’s services are offered via the Cloud Store and comply with the GCloud iii framework terms
and conditions. These GCloud terms and conditions are accompanied by NTT DATA’s own Master
Services Agreement, which has been made available on the Cloud Store.
9. Other framework agreements
NTT DATA’s services are also available through the a number of other framework agreements, including:

Management Consultancy and Accounting Services RM662 (launched 27th Jan 2010): Business
Strategy Consultancy; Business Strategy Consultancy (Health); Business Strategy Consultancy
(Local Government); Organisation & Change Management Consultancy; Organisation & Change
Management Consultancy (Health); Organisation & Change Management Consultancy (Local
Government); Procurement Consultancy; Programme & Project Management Consultancy.

ICT Consulting and Delivery Services RM591 (launched 1st Aug 2009): ICT Strategy Consultancy
& Development (Lot 1); ICT Application Consultancy & Delivery Services (Lot 2); ICT Architecture
& Infrastructure Consultancy and Delivery Services (Lot 3).

Digital Continuity Services RM848 (in conjunction with The National Archives) (launched Jan
2010): Lot 1 - Information Management Consultancy; Lot 2 - Data Storage Consultancy.

ConsultancyONE RM1502 - Lot 5.2 Other assurance and advice.
10. Services
The table below sets out our list of GCloud services with associated information to help clients to
determine how these can apply to their requirements. Please do not hesitate to contact us for any points
of clarification or additional information.
For pricing information, please contact Lucie Perin on 01252 731542, lucie.perrin@nttdata.com.
© 2013 NTT DATA UK Limited. | Proprietary and Confidential | 6th March 2013
4
Government Procurement Service
GCloud iii Service Definition Document
Lot 1 (Iaas)
Private Cloud Service
Public Cloud Service
Compute Cloud Service
Co-Location Service
Managed Hosting Service
Smart Content Delivery Network
Service Definition Details
Please see the detailed Service Definition
Documents that have been made available on the
Cloud Store for each one of these services.
These documents provide details on impact level
(IL); level of backup/restore and disaster recovery
that will be provided; on-boarding and off-boarding
processes/scope; pricing; service management
details; service levels; ordering and invoicing
process; termination terms; data restoration / service
migration; technical requirements.
Lot 2 (PaaS)
Database and Operating System Support
Service
Lot 3 (SaaS)
MS Exchange
Virtual Desktop Infrastructure
Content Delivery Network
Sharepoint (Private Cloud)
Microsoft CRM (Private Cloud)
Sharepoint (Microsoft Platform)
Microsoft CRM (Microsoft Platform)
SAP Private Cloud Deployment
Oracle Private Cloud Deployment
SAP ByDesign (Cloud ERP)
SAP Successfactors
Big Data Service
Risk Management
Incident and Claims Management
Occupational Health and Safety Management
All service details are presented on the Cloud Store
portal. Further details can be provided upon request.
Full details are provided in the Service Definition
Document for the Lot 1 Service called ‘Smart
Content Delivery Network’.
These Microsoft Services are offered on a private
cloud as well as the Microsoft platform (see below).
This addresses the need for a more customised
solution that can’t readily be achieved with the
Microsoft offering.
Please see the Lot 1 Private Cloud Service Definition
Document for full details.
These services deploy the standard Microsoft
platform offering. Pricing is as per the Mirosoft
pricing strategy.
This service uses Hadoop open source technology to
help clients mine big data across their organisation.
These pay-per-use services have one-off set-up and
consultancy services associated with them.
Typically, these setup costs are £20,000, plus
additional charges for any bespoke work, training or
data upload activities that are requested.
Please see the ‘NTT DATA SFIA Rate Table.doc’ for
details of our consultancy rates.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
5
Government Procurement Service
GCloud iii Service Definition Document
Lot 4 (Other Services)
SalesForce.com Services
Sales Cloud (SF)
Service Cloud
Custom Cloud
Enterprise Social Business
Mobile Cloud
Professional Services Cloud
Strategic Cloud Services
Cloud Strategy
Cloud Migration Service
Cloud Architecture and Design Service
Enterprise Architecture Service
Cloud Systems Integration Solution
Help Desk and SIAM Services
Help Desk (Service Operations Centre)
Service Integration and Management
Service Management
Disaster Recovery Service
Customer Relationship Management
Customer Engagement Consultancy Services
Dynamics Design and Implementation Service
Dynamics Support Services
Dynamics Integration Service
Dynamics Upgrade Assessment Service
Dynamics Upgrade Service
Dynamics Diagnostics Service
Microsoft SharePoint
SharePoint Internet Service
SharePoint Intranet Service
SharePoint Extranet Service
SharePoint Workflow Service
SharePoint Enterprise Search Service
SharePoint Governance Service
SharePoint Migration Assessment Service
SharePoint Migration Service
SharePoint Health Check Service
SharePoint Monitoring and Support Service
Customer Contact Management
Contact Centres Support Service
Contact Centre Solutions
Contact Centre Optimisation (Healthcheck)
Intelligent Workload Distribution Service
Unified Communications (Contact Centre)
This is a range of specialist Salesforce.com
consultancy and solution-based services to help
clients plan, migrate and then run their operations in
the cloud.
These specialist cloud consultancy services are
designed to help clients with their cloud strategy and
architecture. Please see the ‘NTT DATA SFIA Rate
Table’ for details on pricing or contact us to request
specific information.
A range of Help Desk and SIAM functions to ensure
clients’ cloud-based solutions are maintained and
effectively run.
Strategic consultancy services to help clients to
develop and/or improve their customer engagement
strategy. They include strategy, business processes,
organisational change, culture and benaviour.
A suite of Microsoft Dynamics CRM services and
solutions from our Microsoft Practice and Service
Centre in Birmingham.
A suite of Microsoft SharePoint services and
solutions from our Microsoft Practice.
A suite of business services and solutions from our
Customer Contact Management Practice underpinned with telephony solutions from Genesys,
Interactive Intelligence and Microsoft.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
6
Government Procurement Service
GCloud iii Service Definition Document
Cloud Application Development and
Management
Agile Software Development Service
Application Development and Systems
Integration Service
Application Management Service
Cloud Application Architecture and Design
Service
Legacy Modernisation Service
Mobile Applications Service
Quality Assurance & Testing Service
Database Support Services (e.g. DB2, Oracle,
SAP, SQL)
A suite of services and solutions from our Application
Development and Management (ADM) Practice.
They are designed to optimise the management of
your applications software and reduce the cost of
support on a year-by-year basis.
It also contains a set of set of strategic services to
assess your applications portfolio and align it to your
business objectives, maximising value by
considering legacy modernisation and retirement
options.
SAP Cloud Services
SAP Statements of Recommended Practice
(SORP) Service
SAP Application Development Service
SAP Upgrade Assessment Service
SAP Upgrade Service
SAP Application Management Service
SAP Basis Monitoring Service
SAP Shared Service
SAP Deployment Service (PPM)
SAP BI KPI
SAP Enterprise Architecture Service
SAP Implementation Service
SAP Centre of Excellence Service
SAP Testing Services
Oracle Cloud Services
Oracle Application Assessment
Oracle Implementation and Rollout
Oracle Application Management & Support
Oracle Application Upgrades
Oracle Application Testing Service
Oracle Development & Enhancements
Oracle Business Intelligence & Reporting
Oracle Shared Support
Orcale RICE Development Service
Oracle Applications DBA support and PS
Admin Services
Oracle Instance Consolidation Service
Oracle Archival Service
Oracle Training Service
Oracle Enterprise Architecture
Oracle Hyperion Service
A suite of SAP services from our SAP Practice that
provide software support and cloud-based
development services for clients wishing to adopt
cloud solutions to support their business objectives.
Please note that NTT DATA UK Ltd offers value-formoney pricing tailored to your specific requirements please contact us to request a price for this service.
A suite of Oracle services from our Oracle Practice
that provide software support and cloud-based
development services for clients wishing to adopt
cloud solutions to support their business objectives.
Please note that NTT DATA UK Ltd offers value-formoney pricing tailored to your specific requirements please contact us to request a price for this service.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
7
Government Procurement Service
GCloud iii Service Definition Document
User Experience (UX) Services
Data Visualisation Service
User Experience (UX) Service
E-Forms Service
Business Process Automation
Security Services
Compliance Service
Managed Security Service
Risk Management Service
Security Architecture Service
Security Governance and Strategy Service
Threat and Vulnerability Service
Technical Security Consultancy Service
Business Process Automation
Claims Processing Service
Data Management Service
New Business Member Services
Global Shared Services
Cloud Consultancy Services
Electronic Document and Records Mngt
Case Management Service
Business Process Improvement Service
Business Studies
Change Management Service
Web Content Management
Forensic Project and Programme Mngt
Information Architecture Service
Information Audit Service
Information Management Strategy Service
Knowledge Management Strategy Service
Transition Management Service
Workflow Service
Cloud Programme Initial Service
Cloud Programme Management Office
Cloud Programme Management
Cloud Project Initiation Service
Cloud Readiness Review Service
Cloud Sourcing Strategy Service
User Management Service
A suite of specialist cloud services that address
client requirements demanding a strong user
experience and compelling data visualisation
solutions. Please note that NTT DATA UK Ltd offers
value-for-money pricing tailored to your specific
requirements - please contact us to request a price
for this service.
This suite of services addresses client requirements
for the effective technical and business security
measures that are associated with cloud-based
solutions and new ways of working.
This suite of services provides solutions to clients
wanting to outsource non-core business process.
The services use a proven approach to process
design and knowledge capture to define the optimal
processing approach, eliminating non-value add
steps and determining the right process locations to
ensure success and achieve the desired objective.
This is built upon our strong operational knowledge,
implementation expertise.Standardised tools and
frameworks help ensure a successful capture and
transition of processes.
A range of consultancy services to address client
requirements for:
 Cloud-based business solutions e.g. case
management and workflow.

Change and transition management that
accompanies the adoption of new ways of
working.

Changes in business processes,
organisational design, culture and behaviour,
and new ways of working.

Improving the effectiveness of cloud-based
initiatives by strengthening the client’s ability
to plan and deliver projects and
programmes.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
8
Government Procurement Service
GCloud iii Service Definition Document
Business Intelligence Services
SAP BI Platform
SAP Business Planning and Consolidation
SAP BPC Accellerator for Local Gov
BI Business Analysis Services
BI Platform On-Boarding Service
BI Design and Development Service
BI Deployment and Management Service
BI Design Authority Service
BI Strategy Service
BI Project/Programme Management Service
BI Training Service
SAP Functional Consultant Service
SAP Technical Consultant Service
SAP ABAP Development Service
SAP ByDesign On-Boarding Service
Microsoft BI Platform Service
Big Data Service
A range of business intelligence consultancy
services to address the client requirement for
improved management information and decision
support tools.
Business intelligence solutions are developed from a
range of industry-leading platforms including
Microsoft and SAP.
11. Service Definition Details
In the section below we have provided our responses to the request for Service Definition details as
set out in the Framework Terms and Conditions.
11.1 Service overview
This information has been provided on the Cloud Store to enable users to obtain a clear understanding
of the service at the point of carrying out a search.
11.2 Information assurance (Impact Level)
This information has been provided to the Cloud Store for each Lot 1, 2 and 3 service.
11.3 Details of the level of backup/restore and disaster recovery that will be provided
For Lot 1 services, this information is defined in the downloadable Service Definition Document. For Lot
2 and 3, we will provide further details up contract award to the GCloud iii framework.
For Lot 4 services, NTT DATA staff provided as part of the consultancy service would be responsible for
complying with NTT DATA’s backup policy and thus ensuring that all project documentation would be
backed up daily. Alternatively, if the consumer’s equipment was being used, then the clients’s IT
systems would be responsible for back up.
11.4 On-boarding and off-boarding
For Lot 1, 2 and 3 services, we will offer the client the ability to carry out its own on-boarding service, or
to use NTT DATA’s Cloud Enablement services (charged separately).
NTT DATA’s Cloud Enablement services are designed to reduce the risk and complexity of moving to
the Cloud. They are offered as three services which can be engaged at key points in the service
delivery lifecycle:

Cloud Readiness - assessment of your business and technical requirements including an audit
of existing estate. This is then used as a basis for design of a target cloud architecture
optimised for your needs.

Cloud Migration - once the cloud infrastructure has been deployed, this service provides a
managed migration of existing servers and applications into the cloud.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
9
Government Procurement Service
GCloud iii Service Definition Document

Cloud Optimisation - because clouds are agile by nature, your platform and the services upon
will continually evolve. By undertaking a periodic architectural and operational review, our
consultants can make sure that the platform is still configured to provide the best ROI.
This service provides the following key benefits to our customers:

Ensuring your cloud deployment goes right first time by leveraging NTT’s wealth of experience
with virtualisation, delivering the benefits you need.

Minimising risk by utilising our expert technical consultancy and skillsets, coupled with
experienced project management to speed your transition to the cloud.

NTT offers a full range and combination of managed services including dedicated hosting, on
customer premises, private cloud and public cloud. This means that we will only recommend
cloud-based hosting in scenarios where it is most appropriate for your business, differentiating
us from cloud-only providers.

We analyse your existing server estate CPU/Memory/Disk performance hour by hour to
ascertain the best possible consolidation ratios without risk of under-sizing.

Realise full benefits of cloud-based hosting through the use of features such as high availability,
cloning, self-provisioning, resource pools and thin provisioning.
To off-board the service, NTT DATA will provide full details of all of the processes and procedures that
will be followed, including an exist roadmap with milestones, data deletion and close-down, and staff debriefing procedures.
11.5 Pricing (including unit prices, volume discounts (if any), data extraction etc.)
Lot 1, and 3, pricing has been provided in the Service Definition Document, or directly in the Cloud
Store portal, so that customers can see this information at the point of carrying out a search.
For Lot 4 services, NTT has provided a file called ‘NTT DATA SFIA Rate Table.doc’ which details all
consultancy rates. Upon receiving a request for a proposal, NTT DATA will provide clear and concise
details of all costs for delivering the work.
11.6 Service management details
For Lot 1 services, these are provided in the Service Definition Documents that are downloadable from
the Cloud Store website.
11.7 Service constraints (e.g. maintenance windows, level of customisation permitted,
schedule for deprecation of functionality/features etc.)
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
10
Government Procurement Service
GCloud iii Service Definition Document
For Lot 1 services, this is defined in the Service Definition Document, which is downloadable from the
Cloud Store website. For Lot 4 services, any constraints on the service would be defined in the work
order, which would be supported in the NTT DATA proposal for the project.
11.8 Service Levels (e.g. performance, availability, support hours, severity definitions etc.)
Please note the following details:

For Lot 1 services, this information is defined in the Service Definition Documents, which is
downloadable from the Cloud Store portal.

For Lot 2 and 3 services, this will be published by NTT DATA when the GCloud iii framework
goes live.

For Lot 4 services, is not envisaged that these services would be subject to service levels of this
nature.
11.9 Financial recompense model for not meeting service levels
For Lot 1 services, this information is defined in the Service Definition Documents, which is
downloadable from the Cloud Store portal. For Lot 4 services, this would be governed by the GCloud
Framework agreement.
11.10 Training
For each service provided within Lots 1, 2 and 3, NTT DATA will provide formal and/or informal training
for users, which is charged in addition to the price quoted on the Cloud Store and in the Service
Definition Document (downloadable).
Training can be provided for user communities and client staff who require train-the-trainer services
from NTT DATA.
11.11 Ordering and invoicing process
For Lot 1, 2 and 3 services, clients are expected to to follow the GCloud iii ordering process as outlined
in the Framework’s Terms and Conditions.
For Lot 4 services, NTT DATA would expect the client to discuss the requirement with us before raising
a work order. This will ensure that the scope, timeline and technical requirements are understood,
agreed and can be delivered. Each consultancy assignment will then require a formal work order to be
raised, which would define:

The name and contact details of the consumer’s representative.

The objective(s) of the work and the Key Performance Indicators.

The amount and type of resource required (number of roles and duration).

Start and end dates for the assignment.

The scope and requirements for the assignment.

The specific technical or business knowledge required by NTT DATA.

Advise whether the assignment is expected to be carried out on the consumer’s premises (in
which case location is required), or at NTT DATA’s premises.

Expected deliverables, quality levels and acceptance criteria for sign-off.
Upon receipt of a work order, NTT DATA will evaluate the requirement and confirm availability for the
required dates. Once NTT DATA accepts a work order, we would commence work upon receipt of a
purchase order.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
11
Government Procurement Service
GCloud iii Service Definition Document
11.12 Termination terms: By consumers (i.e. consumption); and By the Supplier (removal of
the G-Cloud Service)
Termination details are provided for Lot 1, 2 and 3 services in the downloadable Service Definition
Document.
For Lot 4 services, NTT DATA would expect a bi-lateral one month termination period, which means
that either party can choose to terminate the contract. The client or NTT DATA would comply with the
governance arrangements set out in the GCloud iii Framework Agreement.
Other reasons for termination, such as performance, breach of contract, default on payment, etc. would
be expected to be dealt with as set out in the GCloud framework agreement governance arrangements.
11.13 Data restoration / service migration
For Lot 1 services, please see the Service Definition Document that is downloadable from the Cloud
Store website.
11.14 Consumer responsibilities
For Lot 1, 2 and 3 services, the client is responsible for getting the organisation ready to adopt the
cloud-based solution. This will potentially have an impact on some or all of the following (see NTT
DATA’s Lot 4, Transition Management and Change Management services for further details):

Staff and management.

In-house IT systems, software, support arrangements, etc.

Business processes.

Organisational structure and operations.
For Lot 4 services, the client is responsible for:

Making the organisation aware that external support is being provided by NTT DATA and that
staff and teams are clear about the project and their roles and responsibilities within it.

At a practical level, providing office accommodation where the service is expected to be
delivered on-site. This will include desk space and appropriate access to IT resources (for
example, but not limited to internet and e-mail) and a desk phone. It is not normally required
that the client provides IT equipment itself (such as a laptop), unless the consumer’s IT security
policy demands such.
11.15 Technical requirements (service dependencies and detailed technical interfaces, e.g.
client side requirements, bandwidth/latency requirements etc.)
It is not envisaged that the delivery of NTT DATA’s consultancy services would be driven by such
technical requirements. However, there will be circumstances where the consultancy services would
rely on the availability of the client’s subject matter experts and/or timely access to its IT equipment and
systems. It is important that these criteria are defined and agreed up front before the assignment
commences. Should such criteria not be provided at the required time, NTT DATA would seek to delay
the activity until such time as the resource is available. Should this not be possible, NTT DATA would
discuss and agree revised timescales and if these had a material impact on the practicalities of
delivering the work or the project’s commercial arrangements, NTT DTA would discuss this with the
client SRO and agree compensation for the delays.
11.16 Details of any trial service available
This applies to Lot 1, 2 and 3 services has been specified on the Cloud Store website and in the Service
Definition Documents for Lot 1 services.
© 2013 NTT DATA, Inc. | Proprietary and Confidential | 6 March 2013
12