Raising the IQ of your business processes
Sandy Kemsley l www.column2.com l @skemsley

Agenda l
What makes a business process intelligent: l l
Visibility
Automation l
Prediction l
How intelligent processes can help your business l
Getting started with intelligent business processes
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Defining IBO (Gartner) l
Intelligent business operations is [when] technologies for intelligence are integrated into the systems that run the business l
Operational intelligence includes: l l l monitoring and alerting tools that enhance situation awareness decision management and prescriptive analytics tools that enable better decisions workflow and process orchestration engines that coordinate flexible and efficient processes
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How Smart Are Your Processes?
Process Intelligence l
BI applied to processes l
Dashboard view of running processes l l
Historical reports
BPMS content only l
Intelligence about processes
Intelligent Processes l
Actionable dashboards l l
Automated activities based on external events
Content from multiple sources l
Processes that act intelligently
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What Can Intelligent Processes
Do?
Predict future problems
Recommend pre-emptive actions
Automate problem avoidance
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Intelligent Process Capabilities
Automation
Visibility
Prediction
Intelligent Processes
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Process Visibility: Informational
Context For Knowledge Workers l
Model end-to-end process l
Measure via direct instrumentation l
Monitor relative to model and KPIs
Model
Measure
Monitor
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Process Automation:
Sense And Respond l
Orchestration l
Decisioning l
Guardrails for knowledge work l
Exception escalation Rules
Events
Process
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Predictive Process Analytics:
Avoiding What Might Go Wrong l
Temporal analytics l
Missed deadlines predicted rather than detected l
What-if scenarios l
Pre-emptive problem avoidance
Model
History
Prediction
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Intelligent Process Components
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Source: Software AG
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Benefits Of Intelligent Processes
Intelligent Process
Capability
Process monitoring
Measurable Benefits
Visibility to management
Workforce optimization
Consistent, faster decisions Automated decisioning
Adaptation to changing conditions
Business processes as a competitive differentiator
Knowledge worker context Reduced time finding information
Higher-quality decisions
Pre-emptive problem avoidance
Improved customer satisfaction
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Getting Started: Methodology l
Driving initiatives l
Quality or process improvement l
Innovation l
Models l
Enterprise architecture l l
Value chain
Process
Culture
Methodology
Technology
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Getting Started: Technology l
Core system events l
Integration/automation l
Process management l l
Decision management
Complex event processing l
Analytics l
Visualization l
Prediction l
Recommendations
Methodology
Culture
Technology
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Getting Started: Culture l
Identification and alignment of goals l
Information transparency l
Trust in intelligent processes
Technology
Methodology
Culture
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Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
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